Beautiful store ! Mike greeted us immediately. He was very helpful and knowledgeable in helping us…read moremake our decision for a mattress that was right for us. We are very very happy with our purchase and with Mike making it a very pleasant experience

Jeffrey and his team at the Bridgehampton location are top notch, professionals! We actually needed…read moreto return a mattress bc it just wasn't right. They returned it no problem. A month later we bought another mattress, they got it to Manhattan the next business day. Don't be detoured bc they are not in Manhattan! They get the mattress quick and are so helpful. Excellent customer service.. thanks!

I highly recommend Mattress Plus in Old Saybrook. Their Sales Manager, Frank, was knowledgeable and…read moregreat to work with. Will definitely return when it's time to replace another mattress.

I highly recommend this place. They are responsive to your needs, and have a large selection of…read morehigh quality mattresses. The odds are if you need a new bed, you'll find what you're looking for here.

Top notch customer service is what I appreciate the most. Great experience buying our new…read moremattresses.

So happy with the service here. I actually went in thinking it was the other big company but prices…read morewere way better here. They also had 0% financing available which was a huge win. Also they had a large variety of furniture online they I was able to order as well. Ended up getting a nice mattress for my kid as well

Seriously, make a day trip out of heading to visit Southampton and if you are in need of a new…read moremattress, go to this location only and visit Lauren and her staff!!! We had some really bad experiences with finding a suitable bed for a combo back and side sleeping duo and not only did we get really knowledgeable service from Tony on our initial visit but when we were ready to commit to buy the very next day, Lauren went above and beyond to help us find us the best price and option for what we needed! We had some special circumstances when we placed the order and needed delivery like yesterday and Lauren really took time to make sure that our order would be delivered the next day. Delivery was fast and set up even quicker. They hauled our old mattress away with them as well. Oh and can't recommend their zero gravity bed frame as week!!

Lauren was so helpful, professional and kind. I appreciate her helping me out find a mattress and…read morethe delivery process. She was extremely patient with me and my partner and making us feel comfortable. She deserves a raise! Thank you!

Don't go here. The guy John Cote is a liar. We got burned…read morebad and now are battling with the warranty company about the bed being defective. He lied to us about the loan and how long we were approved for and had to pay bed off within 5 months because a month had gone by already when we got the paperwork in the mail. He's very condescending and talks to you like a car salesman but just bad at it. He also told us warranty is no good unless we buy one of their mattress protectors from their store.

Ken was super helpful and nice in getting me deals and making sure everything worked out. No…read morepressure, really nice guy, and definitely a place I'd recommend.

Great selection and the best customer service around. Shop your local small business, you won't be…read moresorry with this one.

I appreciate the personal attention and the old school approach to customer service…read more Glad to shop a locally owned business. There are great finds. I love the marque sign, too.

If I could give a zero rating I would. I have a 5 year old mattress high end Beauty Rest Black…read moreGladney purchased from Mattress Firm. The first one was replaced in 4 months for a defect. The current one has developed a deep depression in the middle. My wife and I are not big or heavy people. Submitted a warranty claim--the mattress has a 10 year warranty. Get back that even though it has this huge depression it's not their fault since we have the mattress and box spring on an "inadequate support" and the warranty is void. It's on a bed frame with 7 boards and set in place BY THEIR PEOPLE. Do not buy from them. Horrible product support.

Just had a wonderful experience from Barbara H. Our family has purchased from Sleepy's (now…read moremattress firm) for over 20 years and Barbara is simply another reminder why we love shopping here. Unbeatable customer service, truly best in the game. Thank you Barbara!

AVOID, AVOID, AVOID AT ALL COSTS! This was by far my single…read moremost worst experience trying to purchase an item! It took two days to finalize the purchase because something kept not working so we had to keep calling them to get it to work. After two days it finally worked. Then came the delivery day which was a shit show! After asking them to please not pull on my stair railing because it was built in 1876 they not only held it, but used it as leverage and cracked all the base trim off. Then I noticed they walked through mud before entering my house and never put on anything to prevent tracking the dirt in. So three carpets were stained! Then a see the man delivering the mattress had grease all over his hands and he had still picked up my brand new mattress! They could not have cared less! Now Ihave three stained rugs, a broken antique stair railing and a brand new mattress that looks like I got it at the dump! When I spoke with customer service their idea of helping was asking me to get three quotes for each damaged item and send it to him as he will "try" and get me reimbursed. This is their solution after damaging our home. How about this? You get your shit together because I'm suing you. It's the only way to get this resolved. Also, it's been four days and I have not heard a peep from them...zero response!

The prices are good. The man who helped us only took into consideration my husband and his…read morecomfort. There is and always had been a large gap in height and weight. After a year. He thinks the mattress is to hard. I said that repeatedly while we were picking it out. I was ignored to the point I walked away and tried out other mattresses. I have added multiple layers of memory foam. My husband wants to start looking for a new mattress. I went to every mattress store and tried hundreds of mattress. I am happy enough to hang on with this one a few more years. The sales ppl were very polite.