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    5 years ago

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    Ask the Community - Mattress Firm

    Cardi's Mattresses

    Cardi's Mattresses

    2.3(7 reviews)
    0.3 mi

    The delivery ever contacted me. Purchased a new bed and the customer service is non existing. No…read moreCommunications at all they think you don't have a life and after leaving many messages still no return calls. Cardi is in the business of selling credit not furniture . So stay away because all you will get is an over priced piece of furniture with five years of hidden interest.

    I am writing this review with utmost dissatisfaction with Cardi's furniture. I have purchased…read moremultiple pieces of furniture from Cardi's over the last 15 years. Most recently in 2021, I purchased a reclining chair and sofa. Both the couch and chair were both delivered damaged. Cardi's sent a replacement chair and couch within several weeks. In March of 2024, we discovered that one side of the couch was no longer functioning properly when reclined. Cardis sent a service technician to our home on April 10, 2024. The service technician quickly noticed the frame was cracked and determined the couch was in need of a whole new frame. We were told the new frame should be in within the month and they would need to return to finish the repair. After a month's time I had not heard anything from Cardi's so I began emailing the service department. I sent several emails between May-June requesting updates that were never received any reply. When I finally was able to connect with someone via the service department phone number, I was assured the part would be in "this weekend." When the manager called me the following week, she explained it was actually due to be in by the end of the month. We did not hear anything until late July when the frame supposedly had arrived and we were to schedule a service date. Fast forward to today, our scheduled service date on September 7, 2024 (from the April 10, 2024 diagnostic visit from Cardi's service technician) and the technician was not provided the proper part to fix the couch. We are apalled with the lack of quality and concern this business has showcased. It is unfortunate as both service technicans have been extremely helpful and confident in their assessment of the issues. It is very obvious that the breakdown occurs with the management of the service department. As a local small business owner, we will certainly be sharing our terrible experience with all of our clients, past, present, and future.

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    Mattress Firm - mattresses - Updated June 2026

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