This is an absolutely great new massage place in Charlotte. I became a monthly customer at a wonderful rate, and they have really tried to individualize the experience for me. The last time I went in I was greeted by name and asked what I liked about the massage and what I wanted more of. You don't feel like just another customer at Elements. I very much recommend them! read more

Great service. Great massage. Nancy was my therapist and she was wonderful! Definitely coming back for another session.

I booked an appointment with Leia since my neck has been hurting me lately. She is a genius and I wish I could see her every day! She's definitely not for the pain intolerant! She does such a great job of listening to your problem areas and focusing on those places. If you have a decent pain tolerance and really want the kinks worked out, go see her! I feel incredible after each visit! read more

Fantastic front desk staff accommodated my last-minute request, and made an appointment for 30 minutes later. The ambience was just perfect and the massage by Lee (male) was AMAZING. I usually book female therapists because I'm a woman but I didn't feel uncomfortable at all, and I'm so glad I stretched out of my comfort zone. He's a skilled professional and I left feeling so great and cared for! read more

Sign up for their monthly payment plan and you will save tons on your massages! I love this place. If you don't use your massage one month it rolls over to the next one, or you can get a gift card with it! I did this for Christmas last year because I didn't have time to go that month. Great place. Five Stars. read more

I paid for my boyfriend's mother to get a massage here and she called me freaking out about how absolutely incredible it was! She said that the atmosphere was so relaxing and that her masseuse Bethan just had the magic touch. Her back has been bothering her for weeks and she said she feels like the pain was just pushed right out of her back. She even signed up for their monthly plan! She's not one to over exaggerate so I would take her word for it. This place is great! read more

Perla was a miracle worker! I had terrible back pain that made walking almost unbearable and after my massage I have little to no pain! She quickly found the source of my problem and gave me advice on how to prevent it in the future. Can not thank her enough!! read more

Visited the spa after meeting the marketing coordinator at a Chamber of Commerce event (thank you, Abby!). Greeting was warm and welcoming and told about various packages and rates. Not overwhelmingly pressuring and I waited only about 3-5 minutes before I was introduced to Daniel, my massage therapist. The hour long experience was lovely; not overly painful *Which some masages other places have been in the past*, but relaxing and well worth it! First time visitors get a massage for $49! What a deal!!! read more

Really impressed with this location. I've only had one massage that was really not what I was looking for. I let managment know and they took action asap. The other three therapists have really been great. As a therapist myself I really appreciate when a location can offer well trained therapist and managment that knows how to fix problems. read more

This was the best massage I've gotten in Charlotte! I wish I could remember the therapists name, but it escapes me. Very welcoming and very professional. read more

I love elements massage. They are so sweet and attending. I fell asleep and woke up with a Lindt truffle. :)

I've been going here for almost three years. I do the monthly plan, I like the atmosphere the therapist for the most part listen and work well to accommodate my needs. My regular person left so that was a bummer but I still am able to get a nice deep tissue massage at least once a month. It is a great deal and the facility is neat clean and everyone is friendly. I've recommended folks to try it if you are looking for a good massage home. read more

Great therapists! Friendly staff! Have already been several times and have been the best massage(s) I have had since moving to Charlotte 5 years ago! They have a beautiful & warm facility and therapists who are very responsive to your needs. read more

My massage therapist Leia is very skilled in applying just the right amount of pressure to work out the knots and relax my muscles. She is extremely knowlegeable about human physiology and is well-versed in answering my questions. I always feel fantastic afterwards and look forward to my next appointment. read more

I came to Elements Massage after an international flight that took 24 hours to get to Charlotte, so my back was entirely in knots. I came to see Lee for deep tissue, and he was amazing -- very professional and was able to very quickly target all the knots I had and really worked at them. I wanted a longer time, so he even stayed an extra 30 minutes past his shift to accommodate me. I highly recommend Lee! Receptionists were also very friendly. I was here on business, but if I lived in Charlotte, Lee would definitely be my regular therapist. read more

Leia was absolutely incredible. I like a deep massage with hard pressure and boy did she deliver. Best massage I have ever had. She got all of the "wedding stress" out of my back the week of my wedding. Will definitely be back. read more

My massage therapist is skilled and very attentive to my needs. I can get the same therapist each time for continuity of care. The schedulling process is easy and prices sensible. read more

Our first time here...we got the couples massage. Nice small place, clean, and the receptionist were friendly. My husband enjoyed his massage the most the only complaint he had was she did not touch his arms, hands or feet (was suppose to be a full body massage). My complaint is I felt it was more of a rubbing massage and one finger poking on my neck (literally poking into my neck for 60 seconds at a time- hurt and was annoying). I asked for him to really massage my feet and it was like a swipe rubbing motion - I NEEDED a kneading massage with the thumbs and the fingers with pressure :-(. He didn't massage my arms or my hands or knees or thighs...like the whole body experience just wasn't there - also he would intermittently massage while all the blankets had me covered (took time away from other areas). My husband enjoyed his person so I am happy (hence the reason why I didn't say anything to the front desk). I wouldn't go back though. read more

My visit to Elements today was lack luster at best. Being a first visit, I was not impressed. I arrived early as requested, I had purchased the "upgrade" to 80 minutes over the phone when making my appointment and was told it would be $25, great- I'm in! When I arrived I was told it would now be $30. Hmmm, ok. Then the 2 receptionists continued to discuss the $5 issue as if I wasn't even in the room. I'm pretty sure being the customer, she should have asked me what I wanted done with the $5 instead of discussing with her coworker. It was just rude. It's not the $$, it's poor customer service and generally being rude to a prospective new client. On the flip side, my therapist (Rebecca) was great! Unfortunately, I will not return. Poor customer service is just bad business. read more

Good couples massage but for me it could've been more pressure and intensive. But her friendly stuff!

I have been going to Elements for over five years. I have had two VERY good therapists. My first therapist, who literally helped me overcome a bad lower back injury from running, was my favorite but she went out on maternity leave and her availability is very limited on her return. The staff worked really hard to find another therapist (I tried a couple) who was just as good as my favorite. The second therapist was amazing! Unfortunately I had to take a break for a few months - another great feature you can suspend your membership without losing the member discount - and it became difficult to get on her schedule. I am now with my third therapist. I think this is another winner (I have only had two sessions). But I know that the great staff will help me find another therapist if needed. read more

Elements Massage is the best! The staff is friendly, inviting, and efficient. The facility is clean and the rooms quiet. I was blessed with having Donna as my masseuse, but I suspect every Elements Massage Specialist is excellent. There is also a generous menu of "massage extras" for your pleasure i.e. hot stones, etc.. So, spoil yourself! You deserve it, and so do I. :) read more

I've been going here for almost a year. The front staff is always friendly, every massage therapist that I've had has been great, and you can't beat the price for a good massage. They aren't pushy with sales tactics, and when I had to move away for a few months they let me cancel my membership with no fees or hoops to jump through. That made me even more excited to restart it when I returned to Charlotte. Finally, they are great at what they do! I get very tight from a stressful job and lots of working out, and I always walk away from Elements with no more sore muscles. read more

The staff is very friendly and welcoming as soon as you walk in the door. Nancy was very polite and professional during our session!

Professional staff from receptionist desk to therapist. Thorough approach to delivering type of massage desired and needed. Courteous, respectful customer service. Attention to details that ensured the experience was pleasant and effective in every way. read more

I love elements massage. All the therapists very professional and above perfect,also frontdesk team with amazing service,very professional not one thing that I would change. Had agreat time with Regina,Nohemi and Lauren! Recommended to all my friends! read more

One of the best I've had in a very long time. I've already posted to my social media about my therapist and facility.

So I have been here on a few occasions and well worth it. So much that I joined the wellness program. $59 for an hour massage monthly is a deal!! I had two separate massage therapists and both were wonderful. The only complaint I had was that when I got undressed the room was a little cold and the bed was not heated. I was relaxed fairly easily and soon forgot of the small chill factor. Well worth every penny and have enjoyed every experience so far! read more

My first time at this location. It was a nice facility...clean and a calming, relaxed atmosphere. The staff was friendly and helpful... answering all my questions. Stephen was great...targeting the areas we discussed. I was so relaxed I drifted off to sleep. Made my appointment to return before I left!!! read more

Not the best massage at all. I almost feel like getting a massage from a Community College that teaches massage therapy is better worth my time and money. Not a very good massage at all. It might just be that the staff is inexperienced or maybe they just didnt feel like doing their job that day. I highly recommend going anywhere else to better suit your needs. But then again if you dont care about quality by all means this is your place read more

Be very carefull in signing up for a subscription agreement. It will take you several months to break the $59 charge they send monthly to your credit card. Very shady business practice. Drain the customer. read more