Pros: Easy to book, online system for registration was straightforward, facilities are clean & peaceful. Cons: The biggest con was that my masseuse, who was very sweet and gave an effective massage, started coughing 45 minutes in. She eventually had to excuse herself to leave to go cough more in the restroom. After waiting a while, I got dressed and left. I shared what happened as I was checking out and didn't get a single follow up question, just 'here's what you owe and do you want to leave a gratuity'. It was so awkward. At a minimum my massage should have been adjusted to the 60 minutes I received. I just wanted out of there at that point so paid, tipped my masseuse 20% (I felt bad about how worried she was) and left. I would not return and was disappointed that this was how my Christmas gift / birthday 'relaxation' present went. I was planning on doing the monthly subscription& scheduling a massage for my partner but definitely would not now. read more

I saw Mila and she was absolutely outstanding. The whole atmosphere is calm, relaxing,and peaceful. The front desk staff is friendly, welcoming, and always has a smile and kind word. read more

They have cancelled my appointment 2x. The first time was when I was already infront of the location so 5 minutes of window time. Then the second time was the day of my appointment. Now that I am trying to reschedule they would not allow me without charging me because it was not within 24 hours of window time. Quite unfair for the customer. It's like going to a doctors's office in which you can't be late more than 20 minutes but they can be late seeing you for more than 4 hours. Only support businesses that has fair treatment. Elements Massage employees kept quitting and customers cancelling their membership because of being unfair. read more

Terrible customer service. The managers are very rude and unaccomodating. Find another location.

Usually, a massage is relaxing. Usually... I'm almost 57 and I had several issues with my shoulders and arms. Kim actually told me to tell her if I experienced any pain. Well. YES! There was pain. BUT, she promised it would be worth it in the end. This was a Mother's Day gift and it is the best gift so far. Kim was right. I felt better when the massage concluded. My next massage is already scheduled. You will not be sorry. Schedule Kim on the University location in Sugar Land. read more

I purchased a monthly membership last year and I have greatly enjoyed booking a massage every month. I have had a few masseuse and while Mila is my go to, recently Lasonja was a Godsend. I suffer from chronic migraines and had 2 pretty bad attacks in 1 week. Lasonja was able to identify those points in my neck, shoulder, and head and applied the correct pressure to help relive the symptoms. Thank you again Lasonja! read more

Booked a one hour, requested medium pressure and I made sure I said not too light. There were a few times during the massage that was medium but 90% of the time was very light and was simply her coating me in massage oil. Not worth paying for a one hour just to have to get back home and take a good shower to remove all the oil. This was not relaxing at all. Just a total waste. The location and ambience is below average. Music and ambience should be more spa-like and relaxing. Also, didn't appreciate the extremely long list of all I had to sign and initial which included giving away my personal information to their third party entities. I asked for that to be removed but was blown off by the reception just giving me a fluff answer that they they'd keep it private but she didn't do anything to show me that. I felt frustrated when I left. read more

My friend gave me a Groupon Birthday gift massage here. I was pretty excited to go, but I was a little bit disappointed. It also seems hard to reach them by phone. I also feel that they can work on their interior design more to give a more comfortable aura. The hallway wasn't decorated and designed to give a relaxing feel. I've been to other places that had paintings and soft lights in the hallway to build up a relaxing atmosphere which I think is necessary for a massage place. The massage therapist that worked on me, I feel, is more suitable for someone who wanted a real good deep tissue massage and who wanted to get all the knots out. For me, I wanted just a more relaxation type of massage. There were many times during my massage that I had to tell her to go lighter, but she was still very strong. It was still a good massage overall, but I was looking for relaxation. She was a really nice and sweet lady though. I do like the tealights on the tray at the end. It was a nice touch. There is also Aromatherapy when you check in on Yelp but they ran out of eucalyptus, so I had to choose another type. However, at the end, I realize I didn't get any aromatherapy during my session either. read more

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They have cancelled on me (therapist KiKi) 3 times now within hours of the scheduled appointment. They have such a strict cancellation policy for their customers yet no policy when they cancel. They offered to provide another therapist but no other offer to compensate for cancelling at the last time. If you read the other reviews, they cancel a great deal on their customers. Just be aware - you may not get the massage you are needing. read more

Can't even keep an appointment time. Massage therapist didn't show up. Extremely unprofessional and don't have a time later that day to compensate. read more

I received a gift of a massage and Chaz was fantastic. He was so inviting, personable, and he constantly checked in for my comfort level.

In a city where there are so many options as to where to go for a massage, I am quite impressed with this Elements Massage location in Sugar Land. The locale is easily accessible, right off University Blvd, parking is plentiful and more importantly, the ambiance is what it should be. Tranquil, clean and warm. What really draws me in, is the level of service and professionalism from the staff. From the front desk to the massage therapists, everyone is on their A game. During my first visit I asked for a therapist who specializes in deep tissue, and that's surely what I got! When I called to make another appointment, I guess they must've made a note of that from my first visit and asked if I would like to see the same therapist for another deep tissue. Me: Yes please, and thank you for asking! All in all, if you're looking for a place where everybody knows your name and always glad that you came (and a bar isn't available) give this location a shot. They may not have booze like Cheers, but the cucumber water was quite tasty. read more

Elements Massage - Warm and cozy rooms! - Massage Near Me - Sugar Land, Texas

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I purchased a groupon for this place after reading the reviews. This is a really great place to get your massage. You are greeted by the lovely receptionist and if it is your first time, she walks through the steps to complete the paperwork with you. I arrived approximately 20 minutes earlier before my appointment since I had to fill out paperwork. I understand things can get busy, however, I waited additional 15 minutes after my appointment time before a massage therapist greeted me. What upset me the most was that the individuals who came after me were taken inside before me to get their massages. I did receive an apology, but I was still upset. I could have received a coupon or percentage off for my next visit for the trouble, but that did not happen. I received a great massage by the therapist which lasted an hour. She is not the most experienced therapist or the best, but she is good at what she does. However, if I do decide to go next time, I'll probably get another therapist. The best part was the cucumber and orange water they have placed on the coffee table. read more

Visiting from out of town Was able to schedule easily and received a great massage from Lanisha. The hot towels were the bomb!

Where to start...? First off, I live in Los Angeles. I go to some pretty high-end places for massages where I pay an arm and a leg for a mediocre hour long massage. Let's just say I may have to start flying to Sugar Land once or twice a month just to see Daimon. I have a pretty gnarly herniated Disc in my L4/L5 along with sciatica and a terrible Piriformis strain that is causing me nothing but a level 10 pain when I walk. As a fitness guru health comes first. And being able to move my body is essential. I haven't been able to in weeks. Thank God for Diamon! He was AWESOME. Upon walking in the girls at the front were very sweet and accommodating. Charity went out of her way to describe to me the details of membership, etc - when I asked. I wasn't pressured. Unlike Massage Envy and other places that force you to join. I loved the energy of the place. A really nice hidden gem. Waking into the room Daimon took the time to listen to my trouble areas and concerns and made me feel welcome and relaxed. The room was immaculate. Clean, serene, modern and inviting. He respected my privacy in and out of the room while I changed - a HUGE plus. This guy knows his shit. I thought I did being a yoga instructor but - damn, he's good. He walks you Through what he is doing to let you know if any pain you may feel - if you have ever had a Glute strain - you know what I'm talking about. Not only did he take his time on the trouble areas but evened me out on the other as well. On top of that he stretched me out afterward - going above and beyond and WAY OUT OF HIS WAY to help me. I am seriously forever grateful. This guy is a BOSS. The fact I had to come to SL from places in LA to find this says a lot. Job well done. I will be back. read more

Everything was amazing! This was my first massage in over 2 years so I was looking forward to it. I read reviews and Chas came highly recommended, so I went with him. WOW! I was so amazed with his consultation. He definitely had a ton of tight muscles to work on! By the end of massage all those muscles were definitely gone. I was "sore" but a good discomfort. I've gotten the BEST nights rest these past few nights! I am looking forward to my next massage next month! Thank you Chas for working those "stones" out of my upper back! read more

I usually stay away from chain massage places but Elements is a safe place:) The place was very clean and welcoming. The service was great and I was able to schedule a massage last minute via email and text which is extremely helpful to me as I'm busy. I saw Jade who is a license massage therapist with 15+ years experience. I have chronic back pain so I've had massages everywhere and Jade was super talented! She even massaged a part of my throat that was super tight and I was able to breathe better afterwards (I have asthma). Highly recommend xoxo Renee read more

Booked a massage for my husband as a Birthday gift. Lisa at the front desk was professional, informative and provided excellent customer service! We will definitely book additional services in the future. read more

Kim is an impeccable Massage Therapist! Hands down best massage EVER! I asked for deep tissue and she delivered!

Well.... my regular massage therapist no longer worked here so had to use someone different....I was Very Disappointed today...I was left In the room to turn down my own sheets/covers after first removing some tray off the the table first.....the table was raised at a high level so hard to climb into ....and the table was cold and the Warmer was never turned on ... (it is hard to enjoy a massage when you are cold....) ...The therapist was nice...but did not do anything to make me feel important or special.....was a below average massage ..... read more

I received a gift card for a 90 minute massage and while the massage was good. I am highly disappointed as my massage lasted about 70 minutes (including check out etc.). Even though I asked and said, it hasn't been 90 minutes - they refused to listen. My appointment was at 4:45pm (didn't start until 4:55-5pm) and I was home by 6:15pm which should've been when my appointment ended. While the massage was good, overall disappointed in the management especially it costs over $100. read more

I just came back from my massage at Elements Massage and it was absolutely wonderful! I was greeted by the lovely receptionist and she was super helpful and kind. She provided great customer service by providing me information, refreshments, and small talk. Natalie was my massage therapist and she was excellent! She really tend to my needs on pressure points and the level of pressures. I was so relaxed that I started to fall asleep! Parking is plentiful and the wait wasn't long at all. Make sure that you arrive 15-20 minutes early to fill out paper work especially if you are a first timer. The rooms and restrooms are super clean and inviting. read more

I love Kirsten she is so nice and good at meeting your specific needs whether it's to relax or help your back pain she got you definately recomend this place and her!! read more

Terrible service. I booked for couple massage. Our appointment was at 3 and we reached exactly at 3 and they made us fill form. When we went in it was 3.05pm I started asking about the massage and my massage consultant was I can't do whole body massage since we are late, then she asked me what part of the body she should focus on I told her back and can't believe she spent more than 45 min on that area and I am a very petite person and same with my husband. Since it was my anniversary I kept myself cool did not wanted to spoil our day. But think twice before u plan for this place:( read more

Very disappointed in their customer service/experience. I was planning to restart my membership when I got a new job - guess not,

I enjoyed great customer service at this location, and would highly recommend it to anyone in the area! The staff was efficient, pleasant, responsive to my requests and the rooms were very clean and new feeling. Definitely a "higher end" experience without the high end price! read more

My experience was Amazing!! By far one of the best massages I have ever had!! Great and relaxing atmosphere, and a very friendly staff! Nancy, my massage therapist; was Amazing! She listened to where I was hurting, and was able to relieve most of the pain!! I can't wait for my next appt!! read more

Update was refunded the amount for the discrepancy. Bought my boss a gift card and he coincidentally got one from his kids too, went to redeem them and the staff told him he can only use two of the 4 massages he was GIFTED and he must become a member to use the others, that's absolutely ridiculous. Those 4 gift cards are paid for and should be able to be redeemed at giftee's choice. That essentially means that they are stealing my money! Furious, will never refer this place again, buyer beware they will take your money and not honor their read more

Richelle is great!!! Looking forward to my next appointment. Facility is clean. Many therapists to choose. I have been elsewhere, those places were not as clean and organized as this place. read more

Inflexible and terrible customer service. I scheduled a massage for my wife's birthday. Unfortunately, she woke up sick that morning and wasn't going to be able to go. I called to explain the situation, hoping to be able to reschedule. They were inflexible, uncaring, and refused to even offer a discount for the future. No idea whether the massages are any good, but I refuse to find out after the customer service that I received. read more

Sydney was a great therapist who was very responsive to my issues (shoulder, lower back, hips that day) and had a good sense of pressure. I prefer deeper massages and she was easy to talk with ( I was talkative that day and she clarified earlier that she was comfortable performing in silence if I preferred). The massage was more thorough than many places that always shy away from getting close to the spine and Sydney also had a few home exercises she recommended to help with the issues I discussed with her. The membership seems like a very fair deal for the area but I will have to sort out my routine more before I would be able to commit to one. read more

I have been a regular customer since my last review and have since tried another massage therapist - Sydney!! She is awesome as well. I have been really impressed with the friendliness and attentiveness of the staff here! read more

Personalized attention and time taken to discuss my concerns. I didn't feel like I was in a factory just being pushed through.

My boyfriend purchased 90 minute massages for us. My massage itself was good. It my masseuse was less than impressive. 90 minutes of nonstop talking is not how I envision a relaxing massage. I especially don't want to hear about how my underwear is in your way (no, it's not) or how you make your female friends boyfriends jealous because you give them massages or text them all the time. Whatever the massage did, the talking knotted me right back up. My boyfriend's massage sounded like something from a nightmare. It was his first massage ever so he was extremely excited with minimal expectations. His masseuse was all over the place. There should be continuity throughout a massage not a constant flipping from one body part to another with completely unbalanced massage techniques. He asked for more pressure and didn't get it but wrote that off because he figured she just couldn't do it. The comment he made that just flabbergasted me was, "yeah it's weird though that they massage your feet in the middle of it, kind of gross." Yes, disgusting. She massaged his feet and then went back to his shoulders! I don't care how clean a persons feet are, that's just not acceptable. read more

I love this place! From the second you walk in the door, to the greeting at the front desk, to the relaxing massage - it is such a peaceful place. I have had several therapists and have been impressed with them all. You can't go wrong. The location is great. It is VERY clean and the staff is very helpful. One other thing I need to mention. I really appreciate that the staff is just as nice & accommodating over the phone as they are in person. You feel like you are their only client! And the cucumber water is a nice bonus :) read more

First time being here and I absolutely loved it, as soon as you walk in you feel relaxed already, their staff is awesome and kind, Sasha took care of me and she was perfect! The music they play is very relaxing and calm,definitely going back. read more

My Massage therapist Jeanett was AWESOME! I told her her hands were blessed by God! I told her of my neck and shoulder pain and she took over from there. It was amazing how she tended to all the right spots. she is the best massage therapists ever. This is my FIRST ever review on yelp and I took the time to do it so that says a lot! read more

Not very impressed with the massages here not sure if it's just the people I've had the three different times. The rooms aren't very nice and the front desk service person has been rude over the phone. Haven't been coming back. Wish there was a consistent massage place that provided great massages. Not sure who to request at this location, so I've been hesitant to sign up for the full membership. read more

Be aware people in there is all about lying, they lied to my wife and charge here without any authorization. She went for one massage they wanted to schedule a massage in case, the lady assured she wont be charge just scheduled in case she want to come back. She assure and re-assured that she wont be charge, well they charge her without her authorization. We just reach to the place and they could not be more unprofessional. They now said that she sign up for a membership which she was told she was not having. But now this place dont want to reimburse the unauthorized payment. Be aware this people will sign you in a membership telling you something else. We told the lady go check the camera for that day and verify that what you told me which she decline to do. This is being reported to the appropriate government entities for further investigation. As soon case number is available I will post. read more

I had the most therapeutic massage at Elements. The therapist was professional and listened to everything I had said. I used to be a massage therapist in the past and this was by far my best experience in Katy. The owner was very accommodating and is most concerned that the clients and staff are very well taken care of. read more