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    Elevate Her Performance Studio

    5.0 (1 review)
    Closed 6:00 pm - 8:00 PM
    Updated 3 months ago

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    3 months ago

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    Melanie V.

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    LA Fitness

    LA Fitness

    2.9(17 reviews)
    3.8 mi

    I was excited to join this gym, Isabel gave me a tour of the place and even offered me a pass so I…read morecould try it out. Unfortunately the operations manager was very rude and unhelpful. I wasn't aware the kids club had a daily fee, and when I mentioned that she dismissed me and didn't even ask if I wanted to make a payment for the day. I would've paid it but she didn't even give me the option.

    This is by far the worse front desk service of all LA Fitness in all Houston area locations, this…read morepertains primarily to the morning service as this is the time I visit. The service for the past 9 months has been non-existent. For the existing LA members let you facility know about the service so that the establishment can fix the situation. The service here has NO "acknowledgement", NO "have a good workout", NO eye contact, NO "Good Morning" NO INTERACTION whatsoever. Putting your scanner on the counter, continue to watch social media and not acknowledging the member is unacceptable. Front desk is the face of the company, first interaction with their members. I have brought this up to the facility twice and no clear outcome that is will fix the situation not with me personally but for this location. This issue was brought up six months ago and was addressed, it was a tad bit better for one week and back to the normal rude behavior. This comes down to the management team, listen to the members, bring up the issue, have warning and consequences and address the problem as needed. Domyour due diligence, check cameras, ask your morning members, or even ask corporate to do a survey. Once in a while the behavior is tolerable, as people we all have our own personal issues but nine months of the repetitive behavior is just not right. Think - what position is csr front desk? Happy smiling, contact service, fake it even if you have to smile service. I'm sure LA Fitness didn't hire someone to play on the phone during the shift to bring this attitude. Well, to be honest, local mgmt did address the issues, they pointed out to the intended front desk that I was the person to address this issue. That person now knows who is complaining and my service from the front Desk is solved but they does not do justice for the other members of the facility, I have nothing personal with this person and nothing against that person. If I was managing the facility I would have done better than treat this as an isolated incident. As very recent changes has seen that I am not the source of the problem but I am trying to do a service to the company. Anyways I have send in my cancellation mail, I will not be coming to this particular gym. On a bright side, As overall LA Fitness is pretty good, it was just this particular gym that bothers me a little, I am contemplating about canceling still because as a whole most All LA fitness facilities are satisfactory. Best regards to all

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    LA Fitness
    LA Fitness
    LA Fitness

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    Fitness Connection - Spacious women's dry sauna room. Heater is to the right.

    Fitness Connection

    2.1(96 reviews)
    1.6 mi

    Inquired about Personal Training at this location and was offered $150 for 3 training sessions a…read moremonth. When I began to inquire more about the 'program', the trainer began to grow visibly agitated and proceeded to tell me how he had pulled strings to call the owner and get me that deal. I asked for a physical copy of the contract to read while he was explaining, and he turned the laptop to me and said 'Here!' and started to scroll on his phone. He then said, "It's cool, most people treat me like a car salesman anyway'. I politely gathered my belongings and left. Since when is it a crime to ask questions before I sign my name on a contract? This location is in serious need of deep cleaning. The cup holders on the cardio machines are nasty. The Womens workout area could either use better monitoring or more weights because there simply aren't enough dumbbells. Seriously, if you can make the drive, then just go to the Clear Lake location. They care and are very kind.

    Last year, I opened two membership accounts at this gym. We trained for a few months, then we moved…read moreto a different place, but we forgot to cancel our memberships. For the past year, they've been deducting money from us monthly, I think it's probably more than $500. Today, when I went back to the gym to cancel, the staff said we wouldn't get a refund. We are very upset about this.

    Photos
    Fitness Connection - 145 degF. I saw it reach a higher temp while I was in the sauna but the lighting wasn't ideal to capture in a photo.

    145 degF. I saw it reach a higher temp while I was in the sauna but the lighting wasn't ideal to capture in a photo.

    Fitness Connection - Me! One more day in the heat stress box ;-)

    Me! One more day in the heat stress box ;-)

    Fitness Connection - 143degF today

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    143degF today

    Elevate Her Performance Studio - cardioclasses - Updated May 2026

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