Above and Beyond - Outstanding Service from Louisville Countertop!…read more I can't say enough great things about Louisville Countertop! That experience was amazing but even more so- Even though we didn't buy our bathroom backsplash from them, the owner still stepped in to help when it was damaged during transit. He repaired it quickly and professionally--and when I asked how much we owed, he simply said, "No charge--just enjoy your new house." That kind of kindness, integrity, and community spirit is rare these days. He had absolutely no obligation to help us, but he did it anyway, and with a smile. It speaks volumes about the kind of business Louisville Countertop runs. If you're looking for quality work from people who truly care, this is the place. We'll definitely be coming back for any future projects. THANK YOU for going the extra mile!

If I could give more stars I would! My wife and I are so please with the entire experience! The…read morestaff and installation team were fantastic, answered all of our questions, helped to pick out the items we wanted and everything was done so professionally and timely! I can't believe the difference in my kitchen now that the new countertops are in. The granite was installed in about 1 hour and it is PERFECTION. I will 100% use them again in the future Thank you so much!

they were so good i really recommend them to everyone they saved me a lot…read more thank you so much for all the great work

Called for estimate for some concert leveling at home. Scheduled and reminders and showed up on…read moretime. Matt was very nice and cordial and went over everything that was to be covered. Supplied estimate at the job site and sent written a bit later. Very professional!

We paid TFS almost $2400 to do a simple porch step lift and a fill on some cracks on our small…read morefront walkway. They never lifted the step to pull it up to the front porch, but just shot in some ugly brownish gooey fill on that top step and on some narrow cracks on our walkway. The fill oozed out and made everything look 1000x worse than the way it looked before they did any work. They basically put a bandaid on the cracks and separations and made our front steps and walkway look absolutely ugly and embarrassing. We've been fighting them for weeks to make it right or to refund our money but to no avail. I read their so called "glowing reviews" from prior customers before hiring them so I thought we would be very satisfied. We weren't and now we are at a loss of $2400 and will now have to hire another company to come in and fix their mess.

Matt is a great person. He is a talented craftsman who knows his trade. We felt like he really…read morehad our best interest at heart. He was on time, went above and beyond, and we would use his services again in a heartbeat. Use Matt you won't be sorry!!!

What an outstanding company to do business with! Skilled,…read morerespectful craftsmen that do exactly what they say they're going to do, the way they said. Great communication and a pleasure to do business with. I can recommend them without reservation!

Nothing about this experience is remotely average- it is phenomenal. Flooring Concepts provided a…read morebeautiful, high-quality product with professional installation. They stand by their products in a way that's unusual, and went above and beyond to ensure we were satisfied (IE: THRILLED!) with our purchase. Average was not acceptable. They came out several times to check on the product, installation, etc. I will absolutely be a repeat customer!

I will start with the exceptional workmanship/craftsmanship from the installation crews. We had a…read moresun room put on the back of the house. We got quotes from a few places and all quotes were comparable in price. We decided to go with Windows Plus I suppose because we liked Todd, the sales person, also we were impressed with the quality of the windows and that the room was going to be framed instead of a patio enclosure. And we could not be more pleased with the outcome. I know another reviewer stated that it was all done right the first time, that is how we felt about the room edition. My husband is very particular and ALWAYS has a punch list. But not this time. Literally all windows, framing, caulking, installation was perfect (with the exception of a small defect in one of the screens). We have talked to our salesperson, Todd regarding this matter and he will come to take pictures of the room and said they will take care of that, which I don't doubt they will. They had to put a roof onto the back of our house. That was the first part of the project and that happened in early November of 2020. The roofing crew, leg by Daniel put the roof on/ framed the room and poured concrete footers for the windows in 4 days. They were meticulous, cleaned up each day, were polite, answered all our questions and accommodated our needs as they worked. They had to attach the new roof to an existing patio roof as well as the back of the house. Within a couple of weeks the old section of the roof began to leak, we believe due to them walking/working in that area to add the new roof. We called to discuss this with Todd and within a few days the roofers were back and repaired the leak in the old roof. So even though it was a mishap they made it right, right away. At this point they were able to measure for the custom made windows/doors. Once the windows came in they started installation on January 26, 2021. This crew, Brandon, Josh and Matt were as meticulous as the roofer/framers. Again, they could not have been more polite, knowledgeable and professional. They 3 of them worked 3 (10+ hour days) to complete the work. As mentioned above there was no punch list. Everything was done to perfection the first time around. Reason for 4 star and not 5 star review deals with company communication. Although all was done to our sanctification I had to call them to inquire about when the crews were coming. We had made arrangements with the Todd regarding the electrical package and had to get that worked out once electricians got here due to them having different information. The contract stated work would be completed in 12-16 weeks, which would have been by Dec. 19 and the work was actually finished on January 28, 2021. If the company would have called me to let me know they were behind, windows had not arrived, weather delayed work, Covid delayed work I would not have been as concerned but I had to keep calling to find out what was going on and to check on time frames. I do understand things happen but again if timelines had been communicated to me I would have been disappointed but would have understood and would have given a 5 star review. I would recommend the workmanship and the quality of the windows.

Buyer beware! I made an appointment to get an estimate for replacing 14 windows and a palladium…read morewindow. Sales rep was on time but I indicated I had a time crunch....3 hours later we got to the estimate..... an estimate for $54k. But if I agreed to purchase right then and there it would be $45k. And there were strings attached.....give 5 star reviews on multiple sights. When I said that was too expensive he made multiple other offers, finally saying $100 less than a comparable offer. Yeah, right. I was not going to decide that day. The next day an email, 3 phone calls indicating they had other deals available. I blocked them. Their pricing strategy is beyond irksome!

Made an appointment for 1 pm today with Jeremy to repair 2 doors, and he called to do the repair…read moreover 2 hours early. I let him know I can't do that early, and he was extremely rude, giving attitude. He kept saying he had nothing else to do and needed to come now. I said I need to keep the 1 pm appointment. He said he might be there or he would try to be there. I said you can either be there or not so which is it. He said I can't be there and told me to call the company if you have an issue with it.

I had a great experience at Willis Kleine with a recent purchase of an amazing bathroom vanity. In…read morethe showroom, Barbra and Zack were incredibly helpful, knowledgeable, and polite. They went out of their way for me in getting exactly what I was looking for. Besides exceptional customer service, the showroom had an impressive array of high-end fixtures, unique to Louisville. 5 stars

Highly recommend KY Outdoor Solutions! Aaron ensures you are completely satisfied with the end…read moreresult. He walks through any repairs or changes that are needed and makes sure the job is done right the first time. We could not be happier with the end results and we will definitely use Aaron and KY Outdoor Solutions in the future!

Aaron was very responsive and did great work. Our deck needed a lot of TLC, and he made it look…read morelike new. Highly recommend.