I stopped by AAA this morning at the Los Gatos location. I've been a member for 15 years and love…read morethat they offer many DMV services, which is so convenient. I had some DMV business to take care of and they were ready to serve. They have excellent customer service and wait times are only about 5 minutes. I will continue to visit this branch for all my DMV needs.

Why go to the DMV when you can go to AAA instead? No appointment needed and the people working are…read morealways very kind and helpful. I've come to this branch many times in the past few years, from using their DMV services for registration, to changing the title of my car, and even picking up a temporary handicap tag for my mom, they always make the process as easy as possible. Unfortunately if you do mess up on the paperwork, there often isn't anything they can do, but when I called ahead to ask about certain paperwork recently, they were very helpful and pointed out common mistakes people make that ends up voiding the paper.

I'd had nothing but good experiences with State Farm until my Agent recently retired and my account…read morewas automatically transferred to Kimberley Rubright's office. One unfulfilled commitment after the next, scant availability, waiting weeks at a time to have phone calls returned after leaving multiple messages, and eventually an outright lie that resulted in me driving without auto insurance for a week. Kimberley had assured me that "State Farm won't cancel your insurance, don't worry", when she was taking weeks to try and fix my policy. Well, literally not more than a week later, I had a cancellation notice in the mail all because I'd been waiting weeks for Kimberley to call me back. And, this was already after giving her a second chance when she hadn't been calling me back earlier. I'll take ownership of that mistake; I should have moved by business immediately instead of ignoring those glaring red flags. I finally got smart and called State Farm to have my account moved to another agent after the auto policy cancellation issue, and I'm back to experiencing the same basic level of service I was accustomed to: calls are returned and commitments upheld. What a novel concept! Again, no problems with State Farm; they've been great. But, if you're looking for an Agent, I'd seriously consider looking elsewhere.

I was referred to this person through my parents, and although I've never met her in person, I took…read moremy parents word for it and transferred my insurance to her. Long story short, I had some car issues, and I let my insurance lapse, and I didnt speak to her for a few months, When I called her back to reinstate my insurance, as always she was cordial, with a hint of fake, but she's a business woman, so I get it. Anyway, she gave me a quote for the type of insurance I was looking for, and I told her I'd call her on Thursday 8/14/14, to complete the process and make the payment. We set an appt for 9am on Thursday 8/14/14. I told her I would call her exactly at 9am, as this was the only day that I could take care of all my errands. I started calling her office at 9:01am on 8/14/14, and I kept getting vm. I was waiting in the DMV parking lot for almost two hours, waiting for her call. Let's not forget that she specifically told me that her office opens at 9am, and that was the time of our phone appointment. So I called the 1-800 number for Farmer's Insurance (She's no longer with State Farm), and the customer service rep then informs me that the quote she gave me had to have been a mistake, or something doesnt sound right. He said for the type of insurance I needed, she wouldn't be able to insure me on the same day, and that per Farmer's Insurance policy, the contract wouldn't bind until 12:01am the next day. WTF?!! PLEASE BE ADVISED. This is not a review for Farmers, but for this specific agent. Luckily, there was an insurance office right across the street from the DMV. I finally couldnt wait any longer, so I walked in for a quote. The guys there were extremely helpful and attentive, and I was well taken care of. While I was sitting with the new agent (Mike), Kimberley FINALLY called back. How considerate. By now, it's 10:50am, and I'm PISSED OFF! I ignored the first few calls, but decided to call her back to hear what BS she had to say for her inconsiderate, unprofessional way of handling this. She started to try and explain that she has something come up, and that's why she just got into the office. Im thinking, wait...you dont have any staff? Whether you have emergencies or not, do you not write down appts? Can you not stop for 2 minutes to ...I dont know...check vm's? Im sorry but its 2014 and you're running a business. It doesnt take a rocket scientist to know to do the basics, like returning calls, checking messages, and being professional. Get it together. The cherry on top of this whole story, is that when I did speak to her, the previously quoted amount, had magically doubled. Wow! No thanks. Honestly people? Dont waste your time with this agent. Kimberley Rubright, is inconsiderate of people's time, and if yours is valuable like mine, that's enough to take your business elsewhere. I checked in with my mom today, and she states she cancelled her policy with Kimberley months ago, because she had issues with return calls, and that for three months straight, she paid for both their cars to be insured, but come to find out, only one was. WTH?!! Thanks If you want to deal with easy going, professional, fast working insurance agents, call Michael Tran at 510-298-4227. He was awesome!

María Elena Ocampo has been assisting me, my husband, my mom, my aunt, my daughter, and my entire…read morefamily since 1999. Maria Elena has provided excellent customer service for us and goes that extra mile for us. My mom and aunt are Seniors and they both speak very highly of Maria Elena. They always say that everyone who provides customer service should be like Maria Elena. We have our life insurance because of her, auto insurance, renters insures, and motorcycle insurance. We consider her family she's the best. Thank you, For your great Service

The State Farm office of Rose Mary Nunes has been by far one of the best insurance agent offices I…read morehave ever worked with. I've been with State Farm for 3 years now and I know I made the right choice moving all my insurance needs to State Farm. Rose Mary and her team go above and beyond to provide their customers with the best service ever. They ensure that all my insurance needs are met, make sure that I am getting all available discounts, and their insurance prices are very competitive. I've shopped many other different insurance carriers and they cannot compete with the rates I am getting with State Farm. Aside from all of that, the agents at this office are very in tune with what their customers need and make sure we are not overpaying for anything we might not need. I receive courtesy emails from them when renewal time hits and they will check in on me and verify mileage on my vehicles to ensure the renewals are not in excess annual mileage of what I actually drive which helps to keep the premiums down. Their customer service is stellar and if you call, someone always answers and is able and willing to help. If you send an email, you get a speedy response. It doesn't get better than that. Bundle all your insurance needs together. You get better deals that way. For as long as the agents at this office work for State Farm, they will always have my business.

Please read this and do not get gouged like I did…read more So I've been with this Farmers team for a few years now and casually happened to check Geico a few weeks ago for competitive rates and discovered it was literally LESS THAN HALF THE PRICE than what Monica and her team was charging me per month (yes I made sure it was the exact same coverage so it was apples to apples). I don't care if it was intentional or "a mistake" or just plain laziness not to see that my rates were ridiculously overpriced according to the current market....this is just bad business and you all should know about this if you are either a current customer or a prospective one.

Very unprofessional. I found this agent through the Farmers website for a Renter's Insurance quote…read more I called in and spoke with a receptionist who then transferred me to a woman named Michelle. She hung up on me. I made the mistake of calling back. I again got Michelle on the line and she made me wait approximately five minutes while she "wrapped up an email." After she had completed that she proceeded to take down my information. When I asked her what she recommended for a two bedroom apartment with fairly inexpensive furniture she recommended a $35,000 policy which seemed very high. After we settled on the plan limits we discussed pricing and I told her we had two other Farmers policies through a family friend in another state. She insisted that we could not qualify for the multi-policy discount. I knew this was untrue because we had previously had this discount with our retired agent last year. I told her this and she again insisted it was impossible in the rudest tone imaginable. I told her I didn't appreciate her unhelpful attitude and that I would be calling someone else. She immediately hung up the phone. Try another agent, someone that doesn't have a negative attitude, won't hang up on you or make you wait.

Whatever we need, Angela's team is always there to provide it: answering questions, updating a…read morepolicy, creating a new policy, making a payment, etc. Very friendly staff. Just the best!

Angela and her staff are incredibly professional, friendly, and quick to respond. We needed to…read morefind a new insurance agent when our prior agent passed away. Angela's staff was great to work with when we had to make a quick insurance transition. Angela is high energy, and smart. She takes a global view on insurance needs and has a business oriented mindset while still being very personable. She also has a great network of referrals for non insurance needs. We worked with Keily who is super organized and wonderful with managing chaotic situations and tight deadlines. I highly recommend working with her if you can. Giselle is another person who works in the background making sure we don't miss any deadlines or paperwork. She is a great detail oriented person. Pros - Know insurance details and can explains complicate issues in understandable terms - Great pricing on policies - Smart staff - Very responsive - Friendly - Not pushy Cons - Not doing any new apartment policies due to California insurance market

My family has been with this office for decades. They've always been super helpful, friendly, and…read moreknowledgeable. Every time we've had a claim they've walked us through it and made it as easy as possible. The best experience I had with them though was after my parents passed away. I didn't have clear records, didn't know anything about policies or payments, I was very lost. They were incredibly helpful, patient, and really just caring. Highly recommend.

My husband and I have been with Kathy Barber/State Farm for 35 years…read more We have always had a great experience rather it be with Kathy herself or the assistants in the office. I recently had a problems with an odometer reading for one of cars. I posted the wrong milage amount so we needed to get in corrected right away so we would not loose or safe driver discount. We have relied on Tina Lopez in Kathy's office a lot. She has handled all our problems including this one. She has helped out with our auto insurance and always explains why things charge or fixes if it should have been. We are truly happy with Kathy and her staff and would highly recommend this office for all your insurance needs.

I never thought I'd be reviewing an insurance company. If you know me, I'm mainly a foodie here on…read moreYelp. This could be the beginning of something special as I'm starting to realize the importance of service. There are lots of underrated businesses in the Bay Area. Is this one of them? For starters, I saw their Google reviews and there are so many good reviews. I come here and what?!? There's only 3 reviews? Then I explore deeper and I see so many "filtered" reviews here on Yelp. They're hidden gems. People's opinions masked by Yelp's unexplainable algorithm. I've been with State Farm most of my life. My previous agent Yan in San Francisco was great. I have 4 cars, home, umbrella and life. It wasn't until I moved to the South Bay and heard about Sunny Susanto's agency. She helped me understand how important it is to protect my family. I have 2 young kids, and Sunny helped me with whole life products for them. Yes, you can start life insurance early and did you know that your kids can borrow from the premiums you've built up over the years? In case you're wondering, I added an earthquake policy as I know the big one is coming. I also added the life policies for my kids along with a potential conversion of my term to whole or universal life. You can ask Sunny what they mean as I am still learning and going thru the process of converting. Sunny's agency is near my home, but I was able to do everything by phone and/or video conferencing. I still opted to visit the office and I was pleasantly surprised to see a well decorated office. When I opened the door I was greeted by Jake (the life size poster) and pleasant staff members. I forget their names, but everyone seems nice. I met my twin Victor there and he was so kind. Sunny Susanto State Farm seems like they're here to stay. There is no sales pressure and they really know their products. They have a great remote team. I transferred over here mainly because I got a good explanation of the products that my family needs.

*** UPDATE Sunny contacted me to clear things up and took…read morecare of the quote request. Always good to know business owner care enough to monitor and respond to customer feedback.

Been a customer for years the Imcomptencecy here is…read moreunbelievable. I do not recommend this place they are not helpful, Do not go here. 100% will not help when you get into an accident, they will only give you a number for claims and expect you to deal with it. If you want bad service come here. They will happily take your money and not do much when you get into accident. Try it for yourself and watch the disappointment. Customer service is lagging. They will not move a 1/10 of an inch if you find yourself in an accident. So much for a good neighbor State Farm is there. They only thing there good at is charging your card every month.

I have had great trust in, and great service from, Lillian Moore and her team for many years!read more