Had a great experience today With Brenda Diaz she helped us add 2 more vehicles to our policy and left with a great deal on 4 cars , we appreciate her so much #thankyoubrenda read more

Came in for some renewals and added a new car to the insurance the crew here made it super easy and quick. I loved that they were on there A game totally knew what they were doing so professional and straight forward I will definitely be coming back here for all my insurance needs read more

Freeway Insurance - Outside - Auto Insurance Near Me - San Jose, California

I recently within this year added insurance to my car but me not knowing the ins & outs of everything I didn't just get played once but twice especially by agent Elizabeth Garcia. Not sure how I can make this post short without explaining everything. Before contacting Freeway Insurance (agent Elizabeth Garcia) via phone I just had left a building doing insurance with Bristol West and my down payment there was $296 and monthly rate was going to be $94.98. I thought that was pretty high but the guy there convinced me laws changed this year of 2025 for liability Insurance because that's all I was getting for my car since it's a 1997. Right when I left I contacted a family/friend who said no that was way too high for monthly liability. So I immediately went back not even 10 minutes later to cancel and he tells me that i cant. I was confused being that this just happened not even 20 minutes later just 10 minutes later. So i called the insurance myself to cancel and i was able to over the phone and was told I'll be reimbursed full amount of $296. I contacted FREEWAY insurance right after along with a few other insurance companies. I explained to Elizabeth what just had happened. She also reassured me that I should be getting my down payment back because I'm canceling the same day that I activated it. That it's not being in use because I did not want to pay for two down payments which ended up happening. So originally Elizabeth was trying to charge me $395 for down payment and I told her that was ridiculous. Especially when i just paid $296 that she swore up and down through her experience and knowledge its being cancelled same day than you get your refund. I explained to her that i just recently lost my job that I do not have all the money in the world to keep paying for down payment on insurance until I'm refunded that I did not feel comfortable going forward until I knew for sure. Elizabeth was very certain that I would get it back. Elizabeth knew she was on a recorded line. She knew I was recording our call she was well aware especially since these agents like to lie a lot. So fast forward I'm speaking to a manger finally not an agent but a manger at Bristol West who explains everything throughly. The state of California has a "broker fee collection" that could be negotiated though. By the way they don't tell you these things. They don't tell you you're paying them a bigger portion than what's actual being sent to insurance. 'Meaning that $296 that was a down payment only $86.06 went to insurance and agent collected $200 for his pockets since that's his broker fee but never once explained any of this so I was only going to get refunded $86.06. I contacted Elizabeth right away Tuesday January 21st sent a text message expressing how I was feeling and my concerns. No response. So like any one else I give it time make excuses maybe she's busy. Two days go by still no response so that Thursday January 23rd I sent her another text message still I'm being ignored. She was very responsive when trying to hurry up and get me on this insurance but disappeared on me when I started asking questions. No where to be found. I knew someone was going to call me to remind me of the second half of the down payment because i only paid half of it which was $195 and your suppose to pay the rest in two weeks. So when Elizabeth Garcia went MIA on me I decided I'll wait until someone contact me about the second half payment. When I finally received that call I had ask to speak to a manager and explained everything that was going on. The manager was well aware he was being recorded as well. The manger says he can do a one time pass where instead of me paying $100 if i paid $50 right then and there over the phone that the other $50 would be waived. His name is Francisco Sanchez. Here I am thinking it's all done with finally after dealing with this for several weeks almost felt like a month. Somehow freeway insurance still took $100 out of my account. At this point I have over paid now. When I called freeway insurance back and ask to speak with Francisco Sanchez he denied all of it and had to remind him he was being recorded. He did not care. When I kept asking to speak to someone higher up he keep stating it was only him. That there is no one else I can talk to. So who does he answer to? There's someone always above you. This insurance company is full of crap all around down to there agents and management. Definitely wouldn't recommend them. read more

Freeway Insurance - Auto Insurance Near Me - San Jose, California

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i have a policy for another company THROUGH freeway insurance. I called to add a vehicle to my policy and they claimed that they don't work with the company but that wouldn't be possible because I literally got that policy through them but anyways they were RUDE ash, so I decided to go in person like maybe they're busy I gave them the benefit of the doubt I know stuff is stressful over the phone sometimes in person communication is better but they are literally closed like how y'all open at 10AM and are already on a break at 11:45 and on the window it says they open at 9 BUT they don't how you have no work ethic AND rude like you not even working bro. Previously was helped by JOSUE who was AMAZING I asked if he was there to assist me instead and they said idk what I'm talkin ab read more

Freeway Insurance - They stay closed - Auto Insurance Near Me - San Jose, California

I went to this location Josue has been very helpful with contacting my insurance company he was very patient and answered all my questions. Josue explained the process and contacted me letting me know everything was taken care of with my insurance company. Josue has great customer service skills I would recommend him for all your insurance needs . read more

Evelyn did an amazing job providing me with a new insurance policy! I had such a great customer service experience with her and recommended her services To everyone who is interested in a new policy! read more

This was a great experience with Brenda Diaz she helped me with knowledge she was able to help me from start to finish and was patient I highly recommended freeway insurance as they'll work with you and your family. read more

Today I went in for some questions about their services. A lady name Erika help me, and she help so so well!! She was the only person working. Even though I was the 9 people waiting, she greeted me and told me to take a seat and she'll be with me just in a couple minutes and she kept on reminding me that she'll help me just in a sec and she helped everyone very very quickly I was really amazed because I thought it was going to take super super long due to I was the ninth person waiting also she was only person there!!! She super super nice!!! And answer all my question!! I'm so so happy I went in today!!! She was such an amazing person that helped me with my quote. I highly suggest anyone that needs a quote or needs to be answered questions to go to this place and ask for her. Amazing service! read more

Open sign was turned on and the hours says they are open til 7pm got here at 5:58 pm and doors were locked.. so much for driving all the way here for insurance. I even checked online beforehand to make sure they were open. read more

Freeway Insurance - Auto Insurance Near Me - San Jose, California

I went to freeway on Saturday Dec 28th they closed at 3pm and I went at 3:10 , I was told by customer service they were suppose to be open til 5. So I called yesterday Dec 30th and customer service told me they were open until 6pm . I told the lady are you sure because I do not want to waste my time and drive all the way over there AGAIN.. I showed up at 3:50pm and there was a hand written note on the door that said closed for lunch .. So again I drove over there and they were closed, I wAited and a lady showed up at 4:40 . I told her I was going to complain to customer service and she said " please call them you would be doing me a favor". WOW!! After sitting down with her she actually was nice but from my understanding she is over welded with her job and no one there to help her.. My advice get someone to help her so she can take a decent lunch and have her 2 breaks per labor law .. read more

Yvette Turcios, was very helpful and delivered excellent customer service. I came in because I needed to swap out vehicles on my current policy. She was able to take care of that for me in under 10 minutes, while she was assisting another customer on the phone. Plus, she helped me save $25 a month! Thanks again, Yvette. read more

The most dishonest broker in my life. I went there to save some money but got reaped off instead. They charged me a broker fee of $356 with out disclosing it. They have this guy in the back, he will make you sign stuff without knowing what you are signing. I went there after buying a used car to buy an insurance to finish the deal and when I asked if I can get my money back in case I decided to cancel ,they said they will only charge $50 for canceling but refund the rest . But after five days I canceled and didn't get a penny back from the the insane $356 they charged me. I learned a lesson not to trust Freeway insurance brokers the hard way but anyone who is reading this should learn from me and avoid it. A concerned citizen. El corredor más deshonesto en mi vida. Fui allí para ahorrar algo de dinero, pero he cosechado fuera de su lugar. Me cobraron un cargo por transacción de $356 con fuera de divulgarla. Tienen este tipo en la parte trasera, que le hará firmar cosas sin saber lo que está firmando. Fui allí después de comprar un coche usado para comprar un seguro para terminar el acuerdo y cuando le pregunté si puedo conseguir de nuevo en caso de que mi dinero me decidí a cancelar, me dijeron que sólo cargarán $50 para cancelar pero reembolsar el resto. Pero después de cinco días he cancelado y no conseguir ni un centavo de vuelta del los dementes $ 356 que me cobraron. Aprendí una lección para no confiar en los corredores de seguros Freeway de la manera difícil, pero cualquiera que esté leyendo esto debe aprender de mí y evitarlo. Un ciudadano preocupado. read more

Update! This place has not changed since my last review. I dreaded coming back hear. The service is dreadfully slow and Erika Pena (the only person occupying a desk here) is rude. I'm sure being the only person at this location is stressful. All of the seats In the waiting room were full and just Erika was the only person working here for the entire hour and 20 minutes it took to make a payment. Also, I sat at her desk for the first ten minutes I was there while she emailed and then called what seemed to be her HR department to make a correction to a punch In for one of her lunches. I was willing to just pay and leave but Erika made it a point to say that since she had never seen a balance due instead of a payment due she had to call and verify what that was. Then she said she would have to do that after she helped the man who had just came in because he had an appointment. I asked her how long and she said 20 minutes. I went to Chavez and came back 30 minutes later only to wait another 20 minutes. Then she called me back to her desk again. I asked her how long this would take and she said she has to see what the wait time was on the phone but she once she spoke with someone she would get an answer relatively fast. I was paying for two policies so she mentioned that we could process one while we waited for the next. When I tired to hand her $200 she looked at me with a shocked expression and said she doesn't give out change. So I said let's figure out the issue and I'll pay them both together. There ended up being no issue at all. Her explanation for "having" to check was that. She wanted to make sure everything was fine since she had never seen a balance due on a policy so that no customers could come back and tell her something. She said she wouldn't like that. Her tone was condescending. I signed the forms and as I did she mentioned that If I ever came back that I needed to remember she doesn't carry change. Erika needs to work on her customer service and she needs help at this location. It's messed up over there for real. (Below is my previous review) Horrible experience and rude people working here. I went there to pay my insurance at 5:30 pm. The door was locked and there were people inside. The lady there told me that since they close at 6 they wouldn't help me because there is no way they would be able to help me by six with all the people in line already. They were so rude about it I wish I had another option! read more

Amanda Toscano: She really knows what she do, great insurance agent, helped me find a very good price insurance, friendly and really nice person who I would really love going back to get help with... thanks so much!!!! read more

If you are looking for quick and easy , this is your spot !!! Bethany Jimenez was so welcoming and make the experience amazing! Thinking I was going to leave paying a huge amount with liability, turns out I paid less then $300 and fully covered. Highly recommend! read more

Slowest wait ever. House full of people! 1 agent working & one agent in training. Made an appointment to make some changes to our policy waited 2hr over the time of our appointment. Go to the other location on Story Rd. read more

Freeway Insurance - This location sucks! The wait time is outrageous they need more people working! - Auto Insurance Near Me - San Jose, California

Had Rosa help me get a quote and I'm glad Fred Loya refused me because I would of never checked these people out. Got a great quote. Saved me $300 a year. read more

I recently went in to inquire about insurance and I'm so glad I did. Stephany was the one who helped me out; she took her time to explain everything to me, was very friendly and got me a great price. I would definitely recommend this place to anyone looking for insurance! read more

I was helped by the new manager Bethany who was extremely professional and took ownership of a special request after we had finalized my purchase for insurance. Even though it was my mistake to realize i needed special wording on my insurance she used her customer service and made it easy for me contacting me on the day she told she would to get things corrected. Thank you Bethany! read more

Do not go to the freeway insurance on Monterey Rd. I have never been to a business franchise where everytime I try to go inside they are closed for lunch. If they are going to be closed at certain times it should be posted on their website not just a piece of paper taped on the door. I have now twice wasted my time, money, and gas since they want everything in person, but the irony is everytime I try to do something in person, their employee is "on lunch." I wouldn't recommend this place to anyone, please learn from my mistakes and don't waste your time. read more

F....k the slowest worker i ever see i my life. I was the first person in line and i still have to wait for 1 hour. I'll will never remanded this to know one and i hope they go bankrupted. read more