Root Busters was great to work with, found them via Thumbtack when I was in a pinch with a sump…read morepump issue and they were quick to respond, friendly to work with and reasonably priced. The tech was nice, professional and quick. While I hope I do not have any more issues with my plumbing, if I do they will be on the top of the call list. Thanks!

Phil came out right away, and cleared out all the roots. No…read moreBS. He finished the job that others couldn't complete. He was professional, and did the job right.I will recommend him to all our neighbors.Senior discount. Thanks RootBusters

Recently hired them to swap out my old Sump Pump + resealed the pit lid with silicone caulk as I…read morealso have a Radon Mitigation System. Petr was responsive to my inquiry via Yelp and Jason, the plumber who came out was such a nice guy and he did a great job with swapping out and re-sealing the pit lid. The first sump pump that was installed unfortunately had an issue with the lighted plug but they came back out to replace it so it's all good now. I highly recommend Jason to anyone looking for a plumber - he's really one of the nicest plumbers I've met and he'd clearly and patiently answer any questions you may have. Their quote was also competitive. I'd definitely be calling them in the future for my plumbing needs! P.S. if you're unable to reach them at their phone/office number, try messaging them via Yelp. I didn't really have much luck when calling their number but they're always responsive via Yelp/text and would call you back as well.

Great service with minimal wait time,highly recommended. Had…read more3 separate issues and they took care of everything in one visit.

Federal investigators find trench lacked required cave-in protection that could have prevented…read moreNikodem Zaremba's death Frank McCoy was found guilty by OSHA. He's was on site operating the excavator and fully responsible for apprentice Nikodem Zaremba, a 27-year-old worker that he left seven feet under ground. They were fixing a residential water line damaged during excavation when the trench's walls collapsed, crushing him fatally in December 2022 at a Buffalo Grove work site. Frank McCoy of Chicago was fined only $35,940 for the life of Nikodem Zaremba & he continues to work as a plumber today.

They were an hour late to come for an estimate. Ok. They charged $49 for the estimate. A little…read moreunusual but also OK. I decided to have them do the work and I scheduled a day and time. When they didn't show up, I called them and they forgot about me. No problem! They said they would be at my house in 45 minutes. They never showed up and never called. I never heard from them again. They were quick to take my estimate money but they are unreliable and definitely unprofessional. They have no work ethic and I recommend avoiding them. You won't know if they will show up and I'm sure you won't know what kind of job they will do.

Jason did high quality work at a very competitive price when he did maintenance on my heating unit…read moreand humidifier. Good honest work at a good price. What more could I ask for?

My water heater went out. The company that "diagnosed" the problem charged me $99 and said that…read morethis did not include the cost to replace it. The company then quoted me $2200 as the cost to replace it and reiterated that this did not include the $99 that they already charged me. So yes, had I gone with that company, it would have cost me $2300. Armed with this information, I posted pictures and exactly what the "diagnosis" said and asked for emailed quotes...to be clear I said EMAIL only. I then got no less than 10 phone calls saying "please give us a call so we can talk about your situation. Some called more than once. Lakeland Heating and Cooling (Jason) was nothing like that... $1270 flat rate to replace the water heater. Yes, thats how he replied in his email.. as I requested. He came in.. with the water heater... replaced it... and went on his way. Other companies, that followed directions, also came in higher than $2000. I am EXTREMELY satisfied with Jason and Lakeland! High Quality, Tremendous VALUE

I needed to replace my utility sink in the mud room, which would require new pipes and shut off…read morevalves. I obtained an estimate from Gary after sending some photos of my job, and the final invoice was right in line with that initial estimate. I was able to get the work scheduled in a couple days, and the communication was great. I got text message alerts of arrival time window, and who would be coming. Once the Andrew and Gustavo arrived at my house on the day of the job, they were friendly and went right to work. They wore shoe covers when coming into my house, and they were very knowledgeable and communicated what they needed (like turning on the faucets in my bathrooms when the main water line was shut off). I had bought the utility sink that I wanted to replace my old one with so Andrew and Gustavo figured out the new piping that needed to be put in, and went the extra mile to make sure that the install of the sink was perfect by stabilizing the sink so it wouldn't be so shaky. The entire job took a little under three hours, and I was very pleased with the craftsmanship. All the work was explained to me. They truly live up to their namesake, Plumbing Pros!

Absolute professionals. Job well done. Had an install of a new water heater and some ball valve…read morereplacement. The bill was the exact same as the projected invoice. I appreciate that.

So helpful! AC went out right before 90 degree temps are gonna hit. I called at 830am and Brian was…read morehere by 10am to fix it and gave advice on what to look out for and next steps. Thank you for the awesome and quick service!

They did an excellent job at an amazing price! The owner even followed up to make sure I was…read moresatisfied with their work and to see if I had any questions! Thanks for everything! I'll be referring you to anyone I know who needs HVAC work! You won't be disappointed going with Al's!

Excellent timing and pricing. Worked with us to help my Mom get her new Ac unit installed. The…read moreemployees were respectful, kind, prompt, and did not rip her off as some companies like to do to the elderly. Thank you for your service and we're hoping to stay with them for a while since she got the yearly service.

A year or two back we had one of two furnaces go out. ARR had someone here quickly and it was…read morefixed. Yesterday the furnace was serviced and a tragic leak was found. Today there is a new furnace in the basement. So fast, easy and efficient. Very glad to get it done before the expected frigid weekend!!.

Joel was really quick, gave fair pricing, and solved the problem in a few minutes. Garbage disposal…read moreissue. No need to replace. Thanks.

Joel and his team went above and beyond to make sure they helped us fix the gas leak…read more Joel is a man of his word and came through on his promise. Highly recommend them and will call again if we have any issues.

If you want an honest and affordable HVAC specialist search no more...Derrick is your man. He…read morereplaced my water heater and now fixed my A/C. I can't express my thanks enough for his professionalism. While others will take advantage of your situation he won't! CALL TO MAKE AN APPOINTMENT WITH DERRICK! YOU WONT BE DISAPPOINTED!

I had reached out for service help on Yelp and Derrick was the first to reach out. Did not…read moreautomatically throw a price at me, rather asked for pictures and videos and then FaceTimed me to see if we can resolve the matter over the phone. He said "maybe you will end up learning something out of this if we can fix it over FaceTime". That was incredible. However, we were unable to do the fix and he came over the next morning. Right on time, as he promised. He explained to me what all was happening and how we could fix it. Took his time throughout and answered any other questions I had. Derrick is a stand up person, someone who is not trying to rip you off, and I would fully recommend him to anyone looking for service needs on their HVAC. The other comments were dead on with Derrick and I am happy to have a similar experience.

Super satisfied with the work they did. They used shoe covers inside the house. Highly recommend…read morethem

I'm happy to leave positive reviews when warranted, but unfortunately this experience fell short…read more That was even before any work was performed. I contacted LaCassa to get estimates for two projects. During my initial call, I was informed there would be an $87 fee for a technician to come out and provide an estimate. That was not an issue because I was also informed the $87 would be credited back if I signed a contract to perform the work. During the visit, I was then told it would cost an additional $395 just to assess the issue in order to provide the estimate I originally requested, and that was for the first project. This charge was described as a "diagnostic charge.' From my perspective, I had already paid for an estimate as I requested in my initial phone call, when in reality I apparently paid for someone to tell me I'd have to pay more to get that estimate. That within itself was misleading. For the second project, I was given a price with a condition attached, essentially, the price only applied "if" nothing went wrong. I was then asked if I wanted to move forward with the work, without being told what the cost would be if that condition wasn't met. I understand this is an older home and things could happen, but you can't give me a conditional estimate without providing the cost for both sides of that condition. I did eventually get that information after raising concerns, but it should have been clearly communicated upfront, providing me with the big picture. Overall, the lack of transparency and clarity during the initial interaction led me to make the decision to not move forward with this company. Communication is key. EDIT TO CARMEN: I do understand the need for an in person evaluation. However, your response is relative to the dishwasher part of the request only. With that said, I've never had a company come out to provide an estimate without performing the steps required to complete that estimate. In this case, I was simply told that you'll have to pay $87 for a visit (all good), but then you have to pay an additional $395 to get that estimate (not good) when I could have been told that over the phone just as you typed in your reply. Leading the customer down the path of thinking they're going to get an estimate instead of stating up front there could be additional steps/costs required to get that estimate is misleading. That's an example of my transparency concern. In regard to the outdoor spigot part of the request. You didn't address giving a conditional estimate without providing the cost for both sides. I had to ask for that when it should have been provided prior to me being asked if I wanted to sign for the work. Of course I'm not going to sign without knowing both sides of the coin. That's an example of my communication concern. We all have different expectations and I simply want others to know what happened to me. It creates an awareness of what they may be up against if the tech comes across something that as you state, isn't 'normal'. It may also help someone know what questions to ask to help prevent it. I felt the need to clarify that my concerns were not related to the $87. They were related to the communication and transparency since your response only reframes what your process is. Thank you for taking the time to reply to me though, as I really do appreciate it. Take care.