Carlos and the crew are THE BEST! I have been bringing my car here since he took over from Burton, and I always know he is going to do his best to give me a fair price AND fix the problem. I recommend Elite to everyone I know. read more

I would avoid these guys like the plague. Came for repairs twice and left with new issues both times. The second time, they would not even look at my car unless I agreed to pay them $150 diagnostic fee just to look at the new issues. While I'm arguing with them about their refusal to stand behind their work, another guy brings in his car with 3 new issues he had immediately after his service with them. I just want a mechanic that fixes what I ask them to fix without creating new problems. First time, came for AC repair, oil change, and to fix the rear brake lights. After paying $1,200, I pick up the car and the AC still doesn't work and I've got scratches on the trunk lid, probably from the car wash they took it to. The woman that runs the office insisted that I never asked them to fix the AC instead of realizing that the owner forgot to write down that I wanted the AC fixed. I still have no idea what they fixed for $1,200. I brought it back for the AC work and they buffed out the scratches. Good. But after I picked it up, I started hearing rattling when I accelerated. And later, I realized that the passenger door would only work manually. So, I brought it back to them and they refused to look at these new issues unless I agreed to pay them $150 inspection fee if the event that they decide that they didn't cause the problem. And they could decide that arbitrarily. If a mechanic won't look at your new, after service issues without payment, find another garage. read more

Love this place. They are honest, timely and affordable. The staff is always friendly amd knowledgeable. I'd highly recommend

I have found my new mechanic!!!!! This place is wonderful. Carlos was so communicative and sent videos of all issues so I knew exactly what was going on with the car. They called to give me a full report of what they found when doing the inspection and gave me the estimated costs and possible extra charges if they ran into potential issues associated with the kind of fix they were doing. Luckily they did not have to do the extras! The prices were absolutely fair (I did research on the issue and what they charged me was in line with the average cost of the service). Service was quick and my car is running perfectly now. And the biggest thing for me - a long time ago I had to get a very quick fix for a broken side view mirror. The mechanic (not Elite, a mechanic in Philly) installed the mechanics of the power control the wrong way and so the controls did the opposite of what I wanted (moving the knob up turned the mirror left, moving the knob left turned the mirror down, etc.). When I got in my car to drive home I adjusted my mirrors and the team FIXED THIS ISSUE FOR ME! They didn't mention it and they didn't charge me. I'm sure it was a super quick and simple fix on their end, but the fact that they noticed this, took the initiative to fix it, and didn't even take the credit for it - so cool. read more

Elite complete is honest and explains everything about what's going on. Provides videos and cares about your car like it's their own. They value their customers! Highly recommend. read more

Elite Complete Auto Repair - Great service! - Auto Repair Near Me - Long Beach, California

I cannot even count the number of times I've cried in the last two months over how badly this shop messed my car up. I'm still dealing with the repercussion of bringing it here months ago originally just for brakes, no problems so brought it back for my 100k service and that's when their complete lack of competence began to surface. It's months later and my car is still completely messed up. It's caused me so much stress, time and money and I want to cry again just writing this. Please save yourself the anxiety and go elsewhere, especially for anything more than brakes. read more

Tess and Hamsa in the office were so hospitable, gracious and helpful with an oil leak problem I'm experiencing. Marcio and Oscar were fast and honest mechanics. I appreciated their honesty greatly, and the price for the services was beyond fair in my opinion. Would definitely recommend making the call to ask about their services - much respect! read more

Friendly, knowledgeable and fast service. Highly recommend! It's a new group of mechanics! They're super courteous and honest. (Hard to find but glad I did). read more

These guys take up street parking for the entire neighborhood. Take your car to a repair shop with a secure lot.

This was my first time coming here and it was a great experience. The team at Elite was incredibly thorough and kept me posted with updates throughout the time my car was being their serviced. Great customer service as well! I'll definitely be back. read more

Dealing with unexpected car repairs can be stressful. However from the moment I went into Elite, Hamza made me feel like I was right at home. Each Technician there was knowledgeable in performing quality tasks and going above and beyond my expectations. The quality is 10 out of 10 and I will be back for more routine work on my car. read more

I called right before closing about the accelerator pedal coming off and they set me up to come in at noon the next day. Before the day was up they had me back on the road with the part bolted back and welded into place for good. Great solution done fast and inexpensively. read more

El Jefe was very honest and down to earth. He fixed my problem even though the initial source of the problem that I thought was incorrect, he still took time to thoroughly look through my car. He recommended services to perform after getting it fixed. I recommend him to all residents in Long Beach. Great service great value. He was able to fix my starter and replace it. The car that I brought in was a 2019 Honda Civic sport. The lady in the office who took my payment was very nice as well. read more

Carlos and his team went above and beyond when working on my 4x4 pickup truck. Not only did they address the issues I came in for, but they also went the extra mile by fixing a problem with my rear light that was staying on. They replaced the foot pedal sensor, which was causing the issue, without me even asking. On top of that, they checked all my fluids and ensured that the tire PSI was correct. Carlos was also kind enough to provide me with detailed instructions on how to operate certain functionalities of my 4x4 at my request. When I later had trouble accessing my truck with my key (which wasn't their fault), I brought it back, and they quickly helped me out by using some WD-40--all at no extra charge, even though they were busy. Throughout the process, Carlos kept the lines of communication open, and it was clear he wasn't out to scam me like ACA Automotive had done in the past. He genuinely cared about the issues I was facing and made me feel like I was in good hands. He mentioned he believes in karma--what goes around comes around--and it shows in his work ethic. If you're looking for a trustworthy mechanic who gets the job done right without trying to take advantage of you, I highly recommend this business. You won't regret it! read more

This place is busy but they are still able to maintain great quality of service and they're very friendly and personable as well. Their prices are good too! I totally recommend this place for any of your car repair needs. read more

Carlos, Gustavo, and Hamda were courteous and helpful and took care of my car's service quickly and smoothly. I was referred by a friend who has had bigger repairs done at Elite and Complete and knows more about cars, and he has also been very happy with their work. I will certainly go back! read more

Called for help to move a clamp. Helped me instantly. Haven't had many pleasant experiences with customer service in the Automotive department but felt relieved coming to them. Highly recommend. Carlos and Hamza were awesome! read more

Carlos is the best!!! Would recommend to anyone looking for an honest mechanic. 10 out of 10.

Great spot I've gone to multiple times already to take care of any car problems I have. Reliable, great service, and I feel I can trust them to help me and give me a good deal and value for the work they do for my car. Carlos is great, personable, and very knowledgeable. Honest guy and really helps me out and thoroughly explains to me the issues with my car to help me understand what's wrong. Definitely feel taken care of here. It's not easy to find a trustworthy mechanic so really glad for this spot to be one that I can trust and do a good job every time. Highly recommend if you ever have car problems! read more

My mother's car started making an awful noise early afternoon today, and it was clear something was wrong and the car needed to be looked at. At the end of the work day, my father took her car to this auto shop and the team was absolutely wonderful and went above and beyond (after 4pm) to look at the car to help us out, despite having another dozen cars to work on and a heavy workload. They diagnosed the issue and fixed it within an hour, allowing my mother to have her car the following day for work. The fact that they genuinely did not want to leave us in a bind and took on more work to prioritize fixing her toyota matrix without charging us an arm and a leg is unheard of. We are so SO grateful for their act of kindness and amazing service. This shop will definitely be our go-to moving forward. THANK YOU Elite Auto Repair Complete Team!!! read more

IF YOU WANT TO HAVE HONEST QUALITY CAR MAINTENANCE WORK, please don't come here‼ I came in first time for an oil change earlier in the week very last minute & they come back with a bullshit story of my car needs a new starter & much more... tryna charge me $800 total‍ ‍‍taking allll day with my car & pressuring me to do it. I left right away & luckily, I have family who is a mechanic & my uncle said nothing was wrong to begin with... I just had a gut feeling this sketch looking place were lying out their ass about it for more money. It already is hard enough getting things done alone as a women especially cars. read more

Carlos and his team at Elite Auto Body are amazing. They went out of their way to save me money, giving me different options and finishing the job for less than the original quote. Their honesty and great service made me want to spread the word! read more

My car horn wasn't working after getting into an accident. Gustavo helped me out. He was professional, detailed, and worked with my schedule. These guys are busy, but they will get it done. If you're looking for a really good mechanic, this is the place! read more

Just my luck to get a flat on a rainy day. Had to be quick and Yelp'd this place in a hurry. Met the guy in charge and showed him the problem. (Sorry I didn't get his name I was a bit frustrated at my misfortune) but very friendly and understanding. Really, I just needed to swap to my spare and needed a floor Jack. I was in n out at 10 minutes. I was very impressed that people like this still exist out there to help a brother out. read more

Service requested, Quality, Value, keep communicating with customers and provide a lot of information about their services.

Got my oil change at this location. Service was great, friendly, and straight up. They looked into my car and didn't try to sell/ replace parts of my car that didn't need it. Would most definitely come back here again. read more

Just received a follow up phone call from Carlos making sure my car was running good. Now that's excellent customer service!!

Carlos went above and beyond to get my car running the way it should. Professional and fair. I definitely recommend

Carlos and his staff are super honest!! I took my mini cooper in to check on my brakes. I was worried that I needed new brakes, sensors..... but it was just flushing of the brake fluid. Great service, fun guys and honest!! I highly recommend this business!! read more

Burton and his pops are everything! Great service, efficient, reasonable prices, and very friendly. HIGHLY RECOMMEND this auto shop. read more

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I've come here twice to get an oil change for my car. I am a young girl, and sometimes going to places like this can be SUPER daunting. Burt is super pleasant, and makes me feel comfortable and at ease discussing the things wrong with my car. Like, I understand what he's talking about, instead of being more confused and calling a man in my life lol. Thanks Burt! read more

Carlos and his team are the best. Super honest and reasonable pricing. They were able to diagnose and fix a problem that 4 other mechanics refused to work on. I highly recommend them. Brought my Toyota and BMW here. read more

Best Service in Town Reliable Service no hassle nice &! smooth 1000% Recommend!! Quality amazing! read more

Small but vital member of Long Beach community. I had a problem with my auto air conditioner. Turned out just to be a fuse. They were honest and have full integrity. They charged a small amount. We need more businesses like that. read more

I took my vehicle to Elite auto repair in December 2023 to get an estimate on damages and repair work. After going to a couple different places for an estimate I decided they were going to be the best fit for my engine work. I dropped the vehicle off at the beginning of December 2023 with a quote of two weeks after the parts were received. The parts were received in January 2024 at the beginning of the month so my estimate was at the job would be done mid January. this shop fails to follow up with their people after giving an estimated time they do not follow up. I followed up numerous times and at the end of January they told me that the engine replacement work was complete and I needed more parts. the vehicle to to be drivable. I gave them numerous cards over $2000 not including the $10,000 of engine replacement. At the end of February, February, it was my final straw when the shop once again was asking for more parts. I am a single female who looked to the shop for Honest work. After the numerous times of asking for parts, I finally asked a my dad for some help as I did not feel comfortable continuously giving them parts this time they were asking for a new radiator and the job they were doing had nothing to do with the front of the vehicle it was the side. After contacting the shop with my dad at this point is asking them what is wrong? They informed him that the dealership would not programs the new engine at this point my dad very upset told them that this is not our responsibility that this is the responsibility of the shop to get the engine programmed. They finally took the vehicle to the dealership and they informed us that they installed the engine incorrectly. at this point, I am frustrated and I contact the shop owner Heidi. Heidi was little to no help and did not understand my frustration on the situation where I have been four months without a vehicle after the job they took on said it would only take two weeks, they did not offer me any temporary vehicle or any assistance in this time failed to find a resolutions. I at this point told Heidi I would not be wanting their shop to finish the job and they need to take it to the dealership. The dealership agreed to fix the work for a lower cost, and Heidi had the audacity of trying to charge me that cost when they failed to do it correctly the first time. after five months of waiting for my vehicle, I finally did get my vehicle back and I paid the full amount to the shop to release my vehicle. They did not give me any discounts. They charge me over $12,000 worth and honestly headache, heartache, and financial hardship. I contacted the BBB who did not help me whatsoever. If I can give this shop zero stars I would. I think for everything that I did and how calm I was for the first three months and trusting them with my vehicle I should've been treated with way more respect and understanding on the situation. I do take responsibility for choosing this out of convenience, but as a single Mother, I had no choice but to make action with my only vehicle needing work. I feel as a woman I was taking advantage of, and would love to warn anyone to not go to the shop. I am disappointed in the customer service, the service and management. The dealership ended up helping me more than they did and I should've gone to them to begin with. read more

Took my car in to get service. They were honest with which is what counts for me. Pricing and work was incredible. Thank you for the wonderful service. My new shop for all my cars. read more

ELITE COMPLETE AUTO is not ELITE AUTO. This is a new ownership business. I have been taking my vehicles to Burton for a few years and thought they were a true blessing to have in the neighborhood. several months ago I dropped my car off for an oil change as I usually do (drop the car off and leave). Something was different, I mentioned it looked different inside and was not greeted by Burton. Once I picked my car up I did notice a price difference (increase) for service, not a big deal I thought. I came back recently and noticed there were so many more ppl working there and mentioned again that it seemed different than before but they brushed it off. I was quoted for a ton of work that felt unnecessary (approx $5k), I did not have any work done cause it didn't need it and something was off. I didn't have a bad experience but I do feel slighted by the fact they are operating under a similar name. Elite was a reliable trustworthy mechanic and though I'm not saying Elite Complete is not trustworthy but, because they are using the name and everything from previous owner and not mentioning the change I do feel slighted, their methods and prices are not the same so I just want to warn anyone who's been a long time customer, like me, that these are not the same ppl so proceed with caution, ask questions and good luck. read more

They charge for things that don't need to be fixed. And they don't do good work. Bad customer service.

Notice, in photo, these are coolant spots on my driveway Jan., 2020. Car was 2000 Audi a4 1.8t, and running fine and fluids were all kept up as were all repairs required during 4 yrs I owned it. That's when I asked elite auto to see if they could fix the problem. They tried to repair vehicle but opened up a big can of worms that elite couldn't fix, such as: 1. Temp sensor improperly installed, 2. Shop rep, Burton, said transmission wasn't drivable for road test...claiming fluid didn't show at inspection port. *Note, I had car towed to Ruben'sTransmission shop with total rebuild job -- $2000!! *Note, I never saw tranny leaks on driveway. But, on Aug, 2018, I did have Ruben's replaced broken flywheel unit and proper fluid level was good. 3. I returned the car to elite the next day, however, I did notice coolant leakages had reappeared on my driveway while pulling out and check engine light was on. 4. Elite found 4 trouble codes, while waiting for the sensor part to arrive. Burton said to drive the wheels off it. So I used the car for doctor's appointment in Harbor City. The car got there ok, but failed to return back to the shop, and towed it there. They couldn't run the car once the sensor part installed, or after tinkering with it, again, and again, period!!! Burton washed elite's hands of it. Junk it, unfixable, he said! I had it towed outta there, never to return, a very dissatisfied customer to say the least!!! My advice, neither should anyone else. read more

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I love that this neighborhood auto shop is in walking distance to cafe's and restaurants. I dropped my car off for a smog check and an hour later it was ready to pick up. Friendly staff. Easy, no hassle service. read more