Impressive customer service, not my favorite cake. I contacted Elite custom cakes for them to make a gender reveal cake for me and my husband. I wanted something small since it was just for the two of us. They made us a "smash cake" for a great price. I paid the first half of the deposit when I placed the order, and the second half once I had the gender results. They were able to make my cake that same day! They told me 3pm and when I arrived the cake wasn't finished. I had to wait 15minutes and the piping did look a little rushed. I would have preferred they said a later time and were able to make the piping look as neat as possible. This being said I'm still impressed and grateful they made the cake on such short notice. I also requested pastel colored filling and it was very dark. Unfortunately I did not love the taste of the cake and couldn't not eat more than a few bites. The vanilla icing was overly sweet. I would be interested in going back and trying some cupcakes though! Overall the cake served its purpose at a very great price! read more

Elite Custom Cakes - Piping on smash cake - Bakeries Near Me - Norfolk, Virginia

See all

These cupcakes are out of this world. The flavors are by far the best I've ever had. There were so many options to choose from. I got lost in the menu. The customer service was superb. The strawberry crunch tasted just like fresh strawberries. The cupcakes were soft and moist. Every flavor was delicious. The frosting was nice and fluffy. I love that the icing wasn't too sweet, but still sweet enough for you to enjoy. The cupcakes are very affordable and worth every penny. I could sit and eat all of them in one setting. I don't know how anyone else is going to top this. I could not get enough of these cupcakes. read more

Elite Custom Cakes - a variety of cupcakes - Bakeries Near Me - Norfolk, Virginia

See all

Customer service was great. Very responsive. Made a cake for a baby shower exactly the way I asked and followed inspo pics to a T. Great taste. Everyone at the party was impressed and kept asking who made it! Also they have their own parking lot so picking up is super easy. They told me exactly how to transport and store the cake since I wasn't serving it until the next day. I'll definitely be using them again. I'll have to try a cupcake next time! Thank you!! read more

Elite Custom Cakes - wildflower cake - Bakeries Near Me - Norfolk, Virginia

Wow .. The cake and cupcakes that Jose made for my husbands retirement Ceremony were beyond amazing , So moist and delicious. Thank you Elite Custom Cakes for adding to our special day read more

Elite Custom Cakes - Bakeries Near Me - Norfolk, Virginia

This response was extremely disappointing, but in tune with the product. So expected. To the owner below: I don't feel irresponsible; the person who purchased the cake did in fact have a conversation with the staff. He expressed that he was discontent and they just shrugged off the concern due to the fact that it had already been produced. Your patrons should not be expected to repeatedly contact the business, we do not owe you repeat words or repeat business. It is in fact, YOUR responsibility to earn that from us. If you cannot fulfill quality orders in a three to seven day turnaround, you perhaps should not offer the service. Clearly, you can't get it done. You can do all of the math and science you want; the cake is green. Also - Never has a business responded so rudely... I don't agree that the review was petty. I was being honest. I said what was true of my experience and you did not like it, so you came to attack. It does not change what you've earned. But your ethic shows in your product, your poor grammar and typos, and in your response. I am happy that this review stands for all to see. You will not bully me. I didn't need to know what the fees or processes were; I was not your customer. Which says even more about the experience and the weight of this review because I did not lose any money. I was just provided a TERRIBLE experience at ZERO cost. But after hearing how your staff treated the actual customer having spent his money, there was no way that I would follow behind to receive the same. Update to curious patrons: The cake was very sweet with the flavor of pure white sugar and lacked the cocoa flavor that red velvet should have. The icing for red velvet is usually cream cheese between layers, even if the outside is buttercream. I've seen it done either way, but this was not tasty. It did, however, retain its moisture nicely beneath the green sheath. The cake was unfortunately wasted after the festive cutting. The business is obviously not "happy to chat". Overall, a well deserved one star review. read more

Elite Custom Cakes - ...What we got - Bakeries Near Me - Norfolk, Virginia

See all

Found this gem a few years ago and they never disappoint! They always have a huge assortment of cupcakes and can pretty much make any type of cake you can think of. Not only do they look great but I imagine this is what cake in heaven taste like! OMGGGGGG!!! Staff is always friendly and welcoming and the place is so cute! read more

See all

This place was absolutely amazing. the ordering process is stress free, the cake was so beautiful that I nearly cried. My three-year-old enjoyed her birthday thoroughly:) this business communicates with you and does not drop the ball. If you're considering ordering, please do it! read more

Elite Custom Cakes - Bakeries Near Me - Norfolk, Virginia

Super delicious cake, the chocolate cake was super moist. The butter cream icing was even tasty. read more

Elite Custom Cakes - Bakeries Near Me - Norfolk, Virginia

See all

I've ordered at least five decorated cakes from Elite the past few years, and each time I'm impressed by the cakes and the service! The decorations are so fun, and more importantly, the cake tastes delicious. read more

Elite Custom Cakes - My birthday cake, lemon with cream cheese frosting. Yummmm - Bakeries Near Me - Norfolk, Virginia

See all

A very nice bakery with an array of fresh baked goods that are made with quality ingredients and style. Their cakes have many choices of cakes, filling, and frosting. We were pleasantly surprised that, without asking, our cake had three tiers. Friendly personnel and ample private parking. Order cakes at least a week in advance to prevent a surcharge. read more

OMG!!!!! Have no doubts about the design nor the taste of these cakes. The frosting alone is awesome wonderful customer service I can't say enough good things about this hidden gem. I'm a Chef and I had a concern because we hadn't had a cake done from here before, but I'm so glad we did blew my taste buds away excellent presentation and fabulous taste moist beautiful and overall an awesome experience GREAT JOB TEAM!!! read more

Elite Custom Cakes - FANTASTIC 90S BOOM BOX CAKE SON-IN-LAW 30TH BIRTHDAY POOLSIDE PARTY - Bakeries Near Me - Norfolk, Virginia

See all

Markedly improved difference in presentation and service. Cake was moist and delicious; visually, the graphic/logo was symmetric compared to the previous order. Speaking of, It was clear the owners took my last Yelp review to heart since Jose mentioned it during pickup. As a result, he pretty much gave white glove service from order to post-payment, even carried it out to the car for us. Now that's "Elite." read more

See all

I ordered a cake for my anniversary since I am in the market of looking for a new bakery. Found this place on fb and decided to try based on reviews. The cake was beautifully decorated and it was so moist. I asked for buttercream and it was not super sweet, just right. The cake was so delicious. I didn't get a picture before we demolished the cake. I tried the lemon flavor and it was so good y'all. read more

The cake they made for my daughter's birthday was beautiful and was delicious! Also they have plenty of parking and friendly staff. read more

Elite Custom Cakes - 6 inch red velvet birthday cake - Bakeries Near Me - Norfolk, Virginia

See all

Over priced. Didn't even put a order in yet was just discussing what I would want and to go from a banana cake to a chocolate cake would have been a 8 $ difference I see if I'd already put the order in and then changed it then yeah thats a different story but just throwing out ideas of what I want the cake to be and charging for a cake flavor change for 8 dollars is crazy and for a 6 in cake it was going to be 140. read more

Lemme tell you how much I adore José AND LISAAAAAA (it's like he's the rapper and she's the DJ... without her beats, his music doesn't make sense, she's the designer with flair). My cake was delicious, moist and beautiful AND in that order! I appreciate them and their hard work so much. Everyone loved my cake. Now, lemme discuss these cupcakes. They were everything. Red velvet, chocolate, coconut. read more

Elite Custom Cakes - This is the cake they created. Love them for it. Next, an engagement cake. - Bakeries Near Me - Norfolk, Virginia

See all

The most spectacular cake I could have asked for. They did exactly what I wanted and it was perfect. It was for my daughter's 6th birthday and she wanted a Disney descendants theme (the kids of the Disney Villans) I found some ideas from Pinterest and they made it affordable and exactly how I wanted it. I recommend this company HIGHLY!! read more

Elite Custom Cakes - Disney Descendants birthday cake - Bakeries Near Me - Norfolk, Virginia

The best place in Norfolk to get any custom cakes! These are so pretty I almost cried! Thank you so much! read more

Elite Custom Cakes - Gender Reveal Cake! - Bakeries Near Me - Norfolk, Virginia

See all

Elite not only has great bakery items ready to go in store...they also make these amazing cakes! This cake is exactly what we ordered and tasted dreamy! Thank you for making our daughter's birthday special!!! read more

Elite Custom Cakes - Bakeries Near Me - Norfolk, Virginia

Wonderful family owned and operated business. They deliciously transformed our vision into a reality. Will be returning for more cakes soon!

Great little place in the neighborhood. This is my stop when I decide to walk around the neighborhood with the hubs read more

Elite Custom Cakes - Bakeries Near Me - Norfolk, Virginia

See all

I will never go anywhere to get cakes or cupcakes again! This by far is the best place around. Not only did I put in a short notice order but they definitely delivered! I wanted fondant but it was too short notice but they assured me that the buttercream would not only be cheaper but it would look better for my theme! They were so right! The whole cake was amazing, from the design to the taste! I will be back for sure, and I've already recommended them to multiple friends! Overall, great experience with them and great cake. The theme is underwater diving (one of my favorite things is the seaweed on the sides of the cake and the fish fin!) read more

Elite Custom Cakes - Bakeries Near Me - Norfolk, Virginia

See all

They did a great job on my son's birthday cake. The cake looked exactly as I asked and it tasted great! They do a good job of making cute cakes also taste great. Good price point as well. read more

Horrible customer service. Last year they cancelled my order without saying one word- we called day before and they told us cake cancel-- birthday party next day. This year, gave them a second chance... very difficult to work with. Charged outrageous amount and refused to let me puck up at 10 am it had to be 11. Poor customer service and very difficult! read more

I can't say enough GREAT things about Jose' and Lisa at Elite Custom Cakes. They are both fantastic to work with and helped me create and design the perfect cake for a Military retirement reception. Both of them went above and beyond with a short window to make this cake special and memorable for everyone. Not only was the cake a piece of art, it tasted delicious! Three different flavors (bottom tier a marble of strawberry and vanilla with a butter cream icing and a top tier of carrot cake!). All the guests went on and on about how moist and flavorful; some even came back for seconds! Jose' and Lisa coordinated a very unique concept from scratch with me, listening to my ideas and wants and finding a way to incorporate everything and keep it tasteful. I can't thank them enough. I highly recommend Elite Custom Cakes for your special event. You will be happy you selected them. read more

Elite Custom Cakes - Two Tier Custom Designed Retirement Cake - Bakeries Near Me - Norfolk, Virginia

Absolutely perfect every time! This cake was for a fiends baby shower. I recommend the cannoli cake and the Grayson cupcakes. read more

Elite Custom Cakes - Bakeries Near Me - Norfolk, Virginia

This is the third cake I've ordered, and the first time ordering over the phone. The person I ordered with asked me if I would be interested in picking up the cake the night before the event, rather than the morning of, if it was ready. He said they'd give me a call. I said okay. All day, no call. 4:45 pm, I'm nowhere near Norfolk. I miss a call, and the VM instructs me to "call back about a cake someone was supposed to pick up at 4." (They close at 5). I call back and explain that I was expecting a call if it was ready, but I didn't agree to pick it up at any set time. The woman cut me off and said yeah, whatever, there was no time specified on the form (so why say so?). I ask if I can still pick up in the am. She says yes and practically hangs up before I finish saying thank you. Why am I paying $$$$$ for this? Happy to take my money elsewhere next time. read more

Beyond Impressed! I HIGHLY recommend this place. I my daughter is a simple kind of gal and she loved it!! Definitely making this place my go to for birthdays read more

Elite Custom Cakes - Bakeries Near Me - Norfolk, Virginia

This rating is based solely on their professionalism/ customer service as there was nothing "Elite" about it. Yesterday, I called fairly early in the day to see if they had availability to make a 3-tier custom cake for the date of 8/1 as well as receive a quote. I briefly spoke to a lady on the phone who said they were available and then I was asked to send pictures/ information for what I was looking for. Spent approx 30 min texting back and forth about what my wishes and answering questions and all seemed to go well. I was to receive a quote in a few minutes, thereafter. Well, over 6 hours went by and nothing. So, I text back again just to let them know I'm still interested and waiting for a quote and as I thought they became busy. No problem. So the person precedes to tell me they don't have the mold to do flowers on the cake and if they have to do it by hand it would be a bit pricey. Again, that's not an issue, I'm not on a budget. Then they tell me the quote would not include the topper. Again I said no problem, that can be purchased online. Still no quote. About 40 min later I send a message to let them know I still had not received a quote and.......crickets (no response). Quite unprofessional. If you can't do something, just say so and spare us both the time wasted! read more

Thanks ECC for making my wife's birthday. The carrot cake was fabulous. So moist - the cake could barely stand up. Frosting was rich and creamy. The guy who brought it to my care was so careful and attentive to make sure the cake was well cared for on the ride home. Be safe and eat cake. read more

Elite custom cakes completely exceeded our expectations! We ordered a custom Irish cream dungeons and dragons cake for my husbands 30th birthday. Not only was the cake decorating top notch the flavor of the cake was by far the best cake we have ever eaten. read more

Elite Custom Cakes - Bakeries Near Me - Norfolk, Virginia

The staff was super friendly and helpful! They delivered exactly what I order and the cupcakes were amazing! read more

Recently visited Elite Custom Cakes in Norfolk. This quaint bakery is just what we needed in the neighborhood. The space is beautifully decorated in cool and warm blues and you feel welcomed as soon as you enter the shop. Your eyes are immediately drawn to the amazing glass case that houses all the amazing homemade treats. From cupcakes, to brownies, cookies and full cakes there is something for everyone. They even have fresh pastries and coffee! Jose and Lisa, the owners are very friendly and highly skilled in cake creations. From what they had on display and the photos on the walls you can just tell they are both extremely talented. Now to the important part, the taste. I had some peppermint bark and a chocolate peppermint cupcake. Both were amazing. The peppermint bark had just the right amount of peppermint and white chocolate and dark chocolate. The consistency was smooth and creamy. Absolutely delicious! The cupcake was awesome as well. The cake was very flavorful with a natural taste. You can tell they made this from scratch. The buttercream icing was smooth and light with the perfect amount of sweetness. I could go on and on but I hope you get the idea. This place is awesome! Give them a try, you will be extremely happy and hungry firm more! read more

Elite Custom Cakes - Amazing peppermint bark snowflakes!! - Bakeries Near Me - Norfolk, Virginia

See all

The bakery really went above and beyond. I ordered this cake for a relative in Virginia (I'm in California) and was worried that they'd slack due to me being thousands of miles away but that was not my experience at all. A great invoice system and clear direction on how they were going to accomplish the cake I wanted. No one else in the area could do it but Elite Custom Cakes created the vision without compromising the taste. Thanks again! read more

Elite Custom Cakes - Birthday cake inspired by Disney's Sleeping Beauty - Bakeries Near Me - Norfolk, Virginia

You came highly recommended to me did all my research was very impressed that you not only replied to the not so happy customers but to the ones that gave you a shout out. Much to my surprise I showed up this morning to order a cake for my sons birthday on Saturday should have checked your hours found that you were open from 12-4 today 7/3. Ran some errands returned back at 11:50 as of 12:00 you were not open called left a message no return call as of 1:30. Is this a place of business or what update your website if you chose not to open and extend your 4th of July! read more

This team is wonderful to work with- from designing our two custom cakes to the pick-up; so friendly and accommodating! Not only were the cakes gorgeous, they were delicious! We can't wait to have an excuse to use them again! read more

See all

I was recently looking for a dessert for my husband's work party and came here because I had heard good things about it from neighbors. I ordered mini cupcakes for the party and a full-size chocolate cupcake with Oreo frosting for myself. It was delicious, best frosting I've had. I picked up the assorted mini cupcakes today and they are adorable. And the price was great! I will definitely be coming back here for more cupcakes...and maybe breakfast. I saw they have coffee and other pastries that looked really good. read more

Elite Custom Cakes - Adorable assorted mini cupcakes - Bakeries Near Me - Norfolk, Virginia

Gorgeous cake that tastes as good as it looked. Elite Custom Cakes took care of making an 80th birthday party perfect! Thank you and we will definitely be back. read more

Elite Custom Cakes - Gorgeous birthday cake by @elitecustomcakes - Bakeries Near Me - Norfolk, Virginia

Had a blueberry lemon cake with cream cheese frosting made for my daughters college graduation party. It was so delicious!!! Everyone loved it. Thank you so much we will be back read more

Jose and Lisa did a wonderful job designing a cake for event. We were blown away by how perfect it came out to be, and it was rather inexpensive as far as specialty cakes seem to go. I would absolutely recommend Elite Custom Cakes for any wedding, birthday, or special event that you just want to give that extra "Wow!" factor. read more