I gave my car to Elite Hail Systems on May 30 to repair hail damage. Elite said it would take 3 weeks. They received my insurance's payment for repairs. They fixed minor side panel dents but did not repair the hood or roof or trim. They gave me back the car unfinished in July and said they are waiting on parts to arrive in August. Then they said September. Then they said October. Then they said November. I have an extensively hail damaged car but Elite has been paid over $12k without finishing the service. Each time I call them, they continue to push out the date for receiving parts. They blame the current auto strike, but the strike was not occurring in June or July or August. This feels like fraud. Sidenote, when they initially had my car in June, I watched my car info using an app. They somehow used 1/4 tank of gas and added 30 miles to the odometer. Why? Then they return an unrepaired car to me. Update: "Jimmer" from Elite called me after this review posted and told me to call a local auto dealer and ask them for a part for my car. Me, really? How hard are they working to finish the repairs when they only use one supplier and they tell me to track down the part? Unprofessional and fraudulent. read more

So great to work with the folks at Elite Hail systems! Took care of my car and got it looking like new! Everyone was so helpful and friendly. Was very easy to drop off car and get a rental. And pick up was a breeze! Thanks! read more

Waited a few months to finally get an appointment scheduled to bring cars in for hail damage repair. Owner called the night before we were scheduled to drop cars off to cancel our appointments because they overbooked themselves. Owner was not apologetic and rude when canceling the appointment. We were scrambling to cancel our car rentals. This place was recommended to us by our neighbor. They had their car in their shop for over 3 months and the work was average. I would not recommend this place at all. I was able to find another shop (5280 Auto Hail Repair) that took way better care of our cars. Got us in immediately and got the cars back to us in 3-6 weeks. Quality of their work and customer service was far more superior. read more

I am a very skeptical individual by nature so when I received a flyer in the mail of this business, I was very skeptical. So what did I do? I looked them up on BBB, checked reviews on Yelp, Google, etc and I drove over to their location to make sure it wasn't a fly by night business. I met Donna and a few of the team members and had a very good feeling as soon as I walked in the door. I made an appointment right then and there. I had hail damage in 2018 and just looking at my car every day annoyed me. Well, I met Lonnie on the day of my appointment and was immediately greeted and put at ease and received top-notch service. He explained the entire process, took me to get my car washed and then to the rental company to get my rental car. As soon as I got my rental car (which was a 2019 SUV with very little miles on it), Lonnie took my car away and told me not to worry about anything. Lonnie and his team handled everything and I didn't even have to do the claim process with my insurance company. After a week, I got my car and couldn't even tell it ever had any hail damage! No deductible, no rental car fees, no out of pocket expenses and an excellent process from start to finish! They also have a referral deal so if you have been wanting to get your cars hail damage fixed, they are the best in town and you will be as pleasantly surprised and pleased as I was! read more

They held my car hostage after it got totaled and wouldn't give it back unless we paid 4k for it. When we finally got the car it was caked in mud like they were going 4 wheeler mudding. They kept it for a month and didn't give me any updates of what was happening. 0/10 don't recommend, this is a scam! read more

I am not sure what these people have done with my car. It had light hail damage and as of today they have had it for 76 days. Every time I call I get a different story. True I have had the rental car they provided for 76 days also but it is a high mileage car and not one I would purchase for myself. They have cashed my insurance companies check on the !st of August and we still haven't got our car back and not sure who to believe as to when they plan to give me my car back. I think I need to call some sort of consumer advocate or get back with my insurance company and see if they have any pull seeing as their has been cashed more than a month ago. I have been given more excuses than I can count. I have another vehicle with more hail damage and I was going to let them fix it when I got my other car back. I got tired of waiting and contacted another hail repair agency 22 days ago and I got that vehicle back yesterday. Less than 3 weeks!!! read more

Elite took care of my entire hail claim which was over 8k worth of repair. Everyone was very friendly. They took care of my deductible AND provided a rental care through Enterprise at no cost to me for the entire duration of the repair. Although it took several weeks, the outcome was great. I would just say it was a little difficult getting a status when I called, and I had to call them as they didn't keep me updated in the progress. So thankful that they even buffed our a scratch In my bumper that was not related to the claim, no cost to me either. Overall, very satisfied. I would definitely use them again! read more

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A man came to my door and disregarded my no soliciting sign told me I had a lot of damage to my vehicle told me he could have it fixed with a rental car and would probably only take 2 weeks or so. Almost 3 months later, after calling every couple weeks to ask for updates, I finally get my car back. The windshield was not replaced like he said as well as some plastic that he said he as well would be replaced. My battery died 2 days after getting my car back which I didn't think was that big of deal until I found someone had hooked their phone to my car and was listening to music and drained my battery while I guess it was getting worked on. Be weary of this company, I should've known when he ignored my no soliciting sign! read more

These guys were great! The took in my hail damaged Tesla, set my rental up through my insurance and had my car repaired like new in about 2 weeks. Can I mention how cool it is to not worry about deductible either?!?! Seriously easy process! Car looks like new guys! if I need you again, I look forward to working with you!!! Thank You! read more

Do you like first-class service, great communication, family and veteran-owned businesses, and people who go the extra mile for you?! That's what you'll find at Elite Hail! At first, I was like nah... I'll wait until the end of hail season. Jimmer (one of the owners) had left a few notes on my car, and I figured he was just another dude trying to sell me on something. I'm not exactly a car person, and anytime anyone approaches me about car stuff, I generally shrug it off and promptly forget about it. But, after actually talking with Jimmer and accusing him of trying to sell me on something, I realized I was actually wrong! All I had to do was bring in my car, they'd fix it up and get rid of all the damage, give me a rental car FOR FREE, and bill my insurance company so I didn't have to pay a cent! Still, I kinda thought this was too good to be true, but it actually wasn't. I paid nothing, Jimmer called my insurance for me, Elite made my car look brand new, and they even vacuumed out all the dirt (and dog hair) that was in my car. Jimmer went the extra mile and fixed what he could on my bumper, which was damaged when someone rear-ended me a few months ago. Being a person who'd rather ignore car issues than actually deal with them, Jimmer and the Elite team made me glad that, for once, I didn't! I felt like I could trust Jimmer--he and the team treated me like a daughter--and they delivered superior results! Jimmer was always available by text or call, and even gave me his personal phone number so I could get a hold of him whenever I needed. So Elite: apologize for my initial accusatory statements; they were unwarranted! Turns out there still are some good and honest people in this world. :) read more

ELITE IN EVERY WAY. I've lived in Colorado my whole life and up until last summer had somehow avoided the dreaded hail storms that seem to come every year. But then the expected happened and my car was pummeled with ice pellets falling from the sky resulting in more bumps and bruises than a pubescent teenage boy. I was reluctant to take my car into shops to get it fixed because I heard so many horror stories, like shops taking months to actually fix your car, endless battles with insurance, paying tons of money out of pocket etc. But after seeing an ad for elite hail systems I finally decided to get my car fixed. Rob answered my call right away and said I could bring my car in that day. When I arrived I filled out a bit of paperwork and had a rental car ready for me. Rob and team handled all the logistics with insurance and paid my rental car fees, which meant I paid zero out of pocket. 1.5 weeks later when I got my car. I hardly recognized it. Not only did they flawlessly get rid of every dent they detailed my car and I swear it looked better than when I drove it off the lot. Every person I interacted with at elite was friendly, helpful and willing to go above and beyond in any circumstance. So if another dreaded hail storm sweeps across Colorado. Give rob and elite hail Systems a call. read more

I had a dent in the front left fender of my Nissan Rogue. I took it to these guys to get a quote. The people there were very unprofessional. The guy who helped me originally tried to get me to pay for 3x the cost of the actual repair given quotes from other people. He eventually came down when I pressed him on it. He then gave me a quote which was the lowest I found. But it wasn't in writing so I didn't know if they were going to tack on other stuff later. At this point I didn't trust him to give me an honest job and went with someone else. Gave me 2 stars because he did come down in price. read more

Update: I was contacted shortly after posting this review by Rob from Elite, who wanted to make things right. The wrong mirror was ordered...again (this is like the 5th time, for those keeping track) but managed to get the correct one to my door within a few hours of ordering the wrong one. I appreciate that he was willing to go out of his way to make things right. He also gave me a $100 gift card for the trouble, which I appreciate as well. So overall, I'm glad I had my body work done with Elite. It was beautiful and top-notch. But I'm also glad that my dealings with them are done, for the meantime. Had my car repaired by them last summer after our massive hail storm. As of right now, I STILL don't have a car that's been 100% repaired. They got my car in quickly and paid for my rental car. It took 40 days to get my car back to me (they didn't start work on it for several days, waiting for insurance and parts and whatnot). Allen was my customer service guy, and he was great. Friendly, good communication, and he always let me know what was going on with the car. Make no mistake: the body work they did on my car is FLAWLESS. These guys really know their stuff when it comes to PDR. They were able to save my roof without needing to replace it. BUT.... at the time I got my car back, I noticed a few little things off, the biggest being a rear view mirror that didn't match the original factory one. (They also installed the weather stripping in the door with double-sided tape). Pointed it out and I was told they would order the correct one and call me when they had it. 4-5 MONTHS go by and I hear nothing, so I call them. They apologize and say they had a "parts mixup" but would be ordering the correct one. Couple weeks later i hear that they have it and that I can come down anytime to get it fixed. So I take the day off, drive across town to their shop, only to find they ordered the wrong mirror. Still not my factory heated, auto-dimming mirror with a sensor light. At this point I'm pretty annoyed that I've wasted a day off to fix something that isn't fixed. They apologize for the inconvenience....again. They call the dealer and verify the correct part needed and try to order it. They tell me it's on back order and they have no idea when they'll get one in to fix it, but that they'll call me when they do. That was January 31. Today is March 17. Still no word. They've been paid IN FULL 8-9 months ago to complete the work on my car and they still haven't done it. They've made no efforts to compensate me for my time or trouble. My husband is about ready to order a mirror himself (is it really on back order? Who knows?) and send them the bill. I've tried to be understanding and reasonable throughout this whole process, but enough is enough. read more

Seventy two days ago I dropped my brand new car off for what was said to be a two week repair time for hail damage. Today is the 72nd day my car has been in the shop. Never once have I been contacted with an update by the company. The only time I've been told anything is when I've called asking what on earth is going on. I texted Eli on 9/21 as he's the only contact I've been given and he was the one who helped us. He said he'd find out, I got a call from the shop letting me know that all of the parts for my car were on back order for an indefinite amount of time. This was day 61, on day 61 after I asked for an update I was told ALL of the parts for my car are back ordered and they just now found this out? I called Nissan myself and was told that in fact the parts were not out of stock. I called Bri at Elite back and told her what I'd found out, she was shocked and I let her know I felt lied to and deceived. She said she'd find out and call me back. She did and said that all the parts but one were in stock and would be there the following day. That was nine days ago and I've heard nothing more and I still don't have my car back. On top of that I can track my car from an app and I can see the gas usage. They must just leave it running because they've used over 50 miles worth of gas but have only driven it ten miles. I will never recommend this company and I don't trust them at all. Their timelines are severely off and their customer service is horrific. They've also received half of the payment from my insurance company and didn't seem to have any problem cashing that check yet they still haven't returned my car. If I hear one more time that they have provided me with a rental car that does not help the situation! I would like MY car back that I chose and purchased. They've had the car so long my free trials on WiFi and Sirius have long expired. Its getting to be absurd at this point. read more

Thanks for doing an amazing job on my Subie...it looks brand new! I would definitely come to you again for future hail damage.....you were so easy to work with and you took care of everything! read more

We had a wicked Hail storm move through our area. It did $10K worth of damage to my Ford Limited. Tyler Klouser came to me and told me he would handle everything. He certainly did. From the deductible to the car rental to interfacing with my insurance company. The truck came back flawless. I not only can recommend these guys with the utmost confidence, I can also say that I will be a customer for life. read more

The BEST in customer service and quality! Both my husband and I had hail damage to our vehicles and Jimmer did an AMAZING job working with us and our schedules. Not only did he go above and beyond to handle the insurance stuff for us, but he accommodated us in ways we weren't even expecting! Both of our vehicles look GREAT and we are beyond impressed with the level of customer service, professionalism, and quality of work with this company! I highly recommend Jimmer and the entire staff! Thank you for everything! read more

Hassle free! Rob was the most professional guy I've worked with when it comes to my car. He answered all my silly questions and reassured me he was going to take care of me. Enterprise had an SUV ready for me to go as soon as we arrived. Rob was very accommodating and kept me updated on my cars progress. I spent $0 to get my car back to new condition! I would recommend these guys to anyone who asked. Very very happy with how everything was handled and how my car came back to me. Thanks Rob! read more

The most amazing experience, cannot thank Elite Hail Systems enough! Rob was my salesman, but I also worked with Donna quite a bit over the phone! They paid my deductible of $1000, filed the claim with my insurance for me, and paid for my rental car with enterprise! Took about two weeks which is pretty fast considering the amount of cars in the parking lot for repair! My car looks brand new and they replaced my cracked windshield! Highly recommend! read more

Our car's driver-side passenger door got a huge hole in it from something large thrown off a gravel hauler speeding past us as we were getting onto I-25. I made an insurance claim right away. I assumed it was wise to choose one of the insurance company's preferred providers. It took over 6 weeks to get an appointment to get it looked at and written up by that franchise of a huge company. It took longer yet to get an appointment for the repairs. We took the car in, called four days later to check on it, and learned no service had been started yet! We lost the use of our car for a week with nothing to show for it!! That franchise didn't care about our needs as customers at all! I then called someone I know in the collision industry. He told me about the service and customer service at Elite Collision Systems. Todd set an appointment with us that week to write up the estimate. He said work would start the next day and drove the car into their shop. That saved us an extra trip. He arranged for direct payment from our insurance company and made sure our car was repaired and repainted in a timely manner. We were able to pick it up in 8 days, on the day and time we requested. The work was done perfectly. We received a clean, like-new car without any hassles. We wholeheartedly recommend this independent business that cares about its customers. Though the name above says Hail, the company is in the collision repair business, too. read more

To sum up of my experience with Elite Collision in one word, it would be "amazing," but service this good deserves much more. I had some pretty extensive body work done on my car and the final result was flawless. They were able to blend and match the new paint job to the existing faded paint job of my older vehicle. They even gave it a good wash when they gave it back to me - it looks better than I have ever seen it! The customer service is second to none. They did the estimate at my house and they even picked up my car and dropped it off back to me at my house. Todd is wonderfully communicative, there was never a point in the process where I didn't know exactly what was going on with my car. He answered all of my questions about the repair and also questions I had about body work and paint jobs in general. Not only is this a great body shop, they are great people with big hearts. They treated me like more than just a customer, they treated me like a friend. read more

Can't say enough good things, Lonnie helped me out and I'll forever refer friends/family with hail damage to him! I've told many about Elite already. Seriously, the service is great, I can't stress that enough!!! The work looks great, the experience altogether was just seamless. read more

I will never to anywhere else again to get hail damage fixed on any of our cars again! Elite Hail Systems did everything right!!! Elite paid our deductible and offered to pay our rental coverage. More than that, they communicated well with our insurance company, getting our car fixed in less than 2 weeks. (And some of those days were a blizzard and a holiday.) Further, when doing a once over before returning our car to us, they noticed the back up camera was not working. They immediately took the car to the dealership, getting the car's camera fixed at no charge to us. I LOVED, LOVED, LOVED Elite! They are like their name states, "Elite!" read more

I contacted Rob Nelson to have someone come to my house and take a look at the hail damage to my car. They came out within a few hours. I set up an appointment to have the work done later that day. Rob helped set me up with a nice rental through Enterprise, he set up the insurance company appointment to inspect the damage, and more importantly he and his team repaired the damage in 9 days. They even stayed late so I could pick up my car and drop off the rental when I got off work. Rob kept me updated throughout the process and everything on the car looks sharp. Thanks for all of your work Elite. read more

My wife and I had our cars damaged pretty good from hail over the last summer and I just drive by and saw these guys. I saw that they had good reviews so I went with them to fix our cars and we weren't disappointed!. We have a $1000 deductible on both our cars and after talking with Dan he was able to get us both in rentals when they didn't have to because of our high deductible. Everyone there was kind and helpful and after just a few weeks we got both our cars back looking brand new and freshly cleaned and detailed!. I would recommend these guys to anyone and if we unfortunately experience damage to our cars again we will for sure be back here!. read more

I have and will continue to recommend Elite Hail Systems to anyone who is looking for an auto body shop who truly cares about customer service and getting the job done right. Worth the drive from Brighton. Terri read more

I brought my X-terra in for a replacement hood after hail damage - the remainder of the veh was fine. Elite replaced the hood - but I wasn't happy with the paint match or the sub-par aftermarket hood they'd used. I complained...they ordered a new hood (OEM quality) repainted it - perfectly. Totally happy. It's not just service, but satisfying a dissatisfied customer that makes a good company. read more

These guys did a great job on my truck, they came down picked up my truck, rented a truck for me and sent me on my way. I didn't have to do anything they took care of it all. Thank you Elite Hail I will be recommending you to everyone I know. read more

I cannot say enough good things about this business. I recently was due to turn in my 2016 Ford Fusion per the end of my lease. Ford sent an inspection team out to assess any excess wear and tear on my vehicle prior to handing it in. What I thought would be minor or non-chargeable wear & tear actually came out to about $4,000 worth of damage, and the car was due to be turned in that week, not to mention my insurance had JUST EXPIRED! Pity party aside, I had a full-on panic attack, and did not know what to do. After looking around for a solution, I came across Elite Hail Systems. Donna Kerlin was my point of contact throughout the entire process. Not only did she guide me in a very professional and compassionate manner to my scenario, but by partnering with progressive on my damage that happened within my insurance policy, Donna and Elite Hail systems were also able to help me repair all of my damage with absolutely zero dollars out of pocket. Had it not been for this location, I would've accrued massive debt from this instance and would've been emotionally roughed up for a good while. I would recommend this place to anyone. They're professional, friendly, and happy to earn you as a customer; the actual work they perform on the repairs is perfect too, I couldn't tell any damage had ever transpired to my vehicle. Period. If you're considering this place for repairs, don't hesitate. Do it. Thank you Elite Hail Systems for the assist! read more

These guys were great from the time I called to set my appointment until I picked my car up. They were on top of every single step and provided timely updates. The best part was when it came time to pick up my car. I was stuck in traffic in my rental car ( which they arranged for me) and there was no way to make it by close. They stayed in the office an extra 10 minutes to make sure I got my car back that evening and didn't have to come all the way back. Way to go Elite! read more

Amber and Connor were great! Having them fix two cars of ours, simple and easy! They coordinated the rental and covered the deductible!

My truck had hail damage. I checked out several body shops. Elite was the choice and a great one. Truck looks perfect, they went the extra mile a few times, concierge service, covered the deductible, good and responsive customer service. Recommend for sure! read more

Rob and his team are the best of the best in this industry! A couple years back Rob left a sticky note on my car when I was in a target parking lot, at the time I thought it was so weird, but I'm so glad I called him! I did lots of research before taking my first car there a couple years back, in which I had the best service and they did an amazing job on my car! When I got caught in a hail storm last month in my new car, I wasn't even worried! I called Rob that evening (Friday), by Saturday Rob had called me back and set me up to bring my car in Monday! They file all the insurance paperwork, pay the deductible and get you into a rental car while they repair your car. They make everything so easy and hassle free! They are always keeping you up to date on your car and whenever you call, no matter who answers, they are always able to tell you exactly where your car is in it's repair without hesitation. I just picked up my car from their shop and again, so pleased! My car looks amazing and they did it in a timely manner! I can't recommend this place enough for anyone needing hail damage repair! Thank you Rob and team for all you do, you guys are awesome!! read more

I took my car into Elite to have it repaired after it had gotten hit pretty bad by hail! From the minute I walked into Elite, everybody was really nice, explained everything to me and helped me pick up a rental car as well. When my car was done, I went to pick it up and it looked just amazing! These guys are awesome and I give them 5 stars! read more

After the devastating hailstorm that struck Denver on May 8th, my car, along with every single one of my coworker's cars, all suffered from hail damage. A team from Elite took a look at 10 or so of those vehicles. According to the gentleman who assessed them, 8 "would be totaled" but there was hope for two of them. Mine was one of the two. I took a little time off work a day or two later, drove to their location, which was outside the area I usually traverse, drove in heavy traffic and in the rain. While my salesman was starting the paperwork, a kid walked in. He was introduced to me as "a top tech." He went on to tell me that there WAS PDR repairable damage, but I needed a new hood and roof and my car was "probably going to be totaled out by insurance" so they weren't willing to fool with it. I was devastated. I had a gut feeling that there was no way I had enough damage for my vehicle to be totaled, but the kid went on and on about how he was nearly certain it was a total loss. At that time, the owner inserted himself into the conversation. He started spouting off about how roof replacement was the most devastating body work there was, and blah blah blah. He said something about an all around weld and other selected drivel. Honestly, I had mentally checked out because his tone of voice and demeanor were slightly off-putting. Basically what he was saying was, "I have a spray tan, poorly dyed hair, too much gold jewelry, and a Hawaiian shirt, therefore I know nothing but present myself like an expert in everything." I was trying not to bawl at that point because my car was paid off, very nice, and had less than 9000 miles on it. As I was leaving, still holding back tears, the owner said, "Well, this news deserves a cupcake" and he shoved a tray of cupcakes in my face. I almost screamed. I literally cried all the way home that day. I did a little research while waiting for the claims adjuster to finally get to me. He arrived a week later. My car wasn't even CLOSE to being totaled. It had 8000 worth of damage. Roof replacements aren't risky or devastating when done by skilled auto body shops. And over $2000 worth of my damage IS easily repairable through the PDR method. Meanwhile, of the 10 cars they looked at that day, the ONLY car that got totaled out was the ONE car they determined they COULD repair. Don't waste your time with these folks. Really. The fact that most of their happy customers were approached in parking lots indicates that they are hucksters. I can't speak for their quality of work, but I can attest to the fact that they made my "sleeze meter" go haywire. read more

I have to admit, I was a little weary at first when I found a stick-em note on my window telling me to call Elite Hail Solutions. I figured it was worth a shot as all the other places I had called were booked up for weeks. I'm that guy that didn't have car-rental insurance either and the 2 other places that had given me quotes told me they needed my SUV for a month to do the repairs. It would be hard to go a month without a vehicle with my job. Along came Elite - not only were they extremely responsive and professional, they put me in a rental car and covered the bill. Their customer service was so good that I kept thinking there was going to be a catch. There wasn't and they do real quallity work. A+ shop. read more

Ya'll... this company is LEGIT. I was really skeptical at first because you never know with this hail damage repair companies, right? Well, I talked with one of the owners Rob Nelson and he helped me feel so much better about it all. I brought my car in and they made the whole process so easy and painless. There was a mix up with my insurance but they were so helpful in figuring it all out. Everything was covered by my insurance and my car looks amazing. They do absolutely wonderful work! I cannot sing their praises enough!! read more

My journey with Elite Hail Solutions began when I came back to my parked car with a business card for the business and a note that said call me. A little hesitant, I gave the number a ring and I'm so glad I did. My car had been severely damaged in the July 2016 hailstorm and I just didn't want to deal with the hassle and costs usually associated with getting it repaired. From the start, the staff were very helpful and knowledgeable and assured my I was in good hands. The offer really does seem too good to be true but I had my car back in two weeks and had absolutely no deductible or rental car charges to pay. I will be recommending Elite Hail to anyone and everyone that mentions they have hail damage. It was such a great experience overall. read more

Elite Hail Got my car scheduled quickly for hail repair from the spring hailstorm when I could not get an appointment anywhere else around town. Allyn Anderson was great to work with and set me up with a rental car and the company covered any expenses that my insurance did not. At the end when the work was finished I picked up the vehicle and later noticed that one item was missed. I was not too excited to have to drive back to Dartmouth Street but when I did they quickly made the fix and Robby, one of the Owners, offered to compensate me with some free service for the inconvenience. Which he did by replacing a broken mirror on my wife's car at no cost. So great service, great to work with, and did a good job. Grand Cherokee looks like new after almost $10,000 in hail damages. PS: If you decide to use them please give them my name (Don Brinkmann) as a reference and they will give me a small referral fee. Thanks in advance read more

Easiest, quickest hail repair ever! Fast, friendly, got my daughter a free rental and paid insurance deductible. Never spoke to my insurance company - which was a relief! Definitely recommend, worth the travel from out of town to a shop that knows how to get it done! read more