I was stranded and no one to call after I found my car tire so flat I couldn't drive anywher. Big O was less than half a mile away so I called and spoke to one of the service provider Erin. He was able to send help to me in minutes! I felt blessed honestly. They came with an air compressor to air me up and escorted me to the shop. Thank you for rescuing me and handling all that good stuff. You guys are my hero!! They gave great service, with unbeatable quality. You get all the Stars today Big O! :) read more

Some horrible customer service. I highly recommend you take your vehicle to a place that actually cares for there customers. Even if you have to drive further, good customer service is worth the drive. read more

I should be giving this a one-star review, but I don't want to completely dog this place. Maybe they have some good mechanics and it's just bad company training. About six months ago my water pump went out. The main reason I came here was because it was the closest place to tow to. They replaced the water pump. It was a little pricey after I did some research, but it was kind of an emergency. Somehow they forgot to add or flush the coolant. Now, when it gets cold, the heater won't turn on at all, and a couple of sensors in the car stopped working. I would just chalk this up to coincidence. Well, about a week ago we needed new tires and an alignment. They replaced the tires but said they couldn't do the alignment because a ball joint needed replacing. They didn't say which one but automatically quoted all four. They also told us the serpentine belt needed replacing and the rear brake pads needed to be replaced. I had an oil change appointment that week with the dealership, so I decided to wait until after that to make any decisions. Turns out the dealership now has a full 360 inspection system. I got my oil change and the dealership emailed me a video of what they found: a small oil leak I should keep an eye on. Shockingly, they said the ball joints, serpentine belt, and brakes were all good! Now I'm very concerned for other people who go here for mechanical issues. On a side note, after telling my dad this story he had some very similar stories to share about the Big O in Longmont. Is this a lack of training, or are they actually training this behavior? I'm mostly sharing this to protect people who may have limited funds and feel like they have no choice. Maybe have your dealership, or a dealership, look at your car instead of this place. read more

Updating my review because this lady responded to my other review about my thermostat housing you guys literally installed the wrong thermostat housing piece AND THATS WHAT CAUSED EVERYTHING ELSE!!! You got a response for that?? Thanks! Your management sucks! It's time to take accountability for not doing the job I paid over $600 for and you guys installed the wrong thermostat not once but twice!!! Even after you guys "honored the warranty" you guys didn't install the correct thermostat housing for my vehicle THATS WHY MY RADIATOR STARTED BLEEDING AND EITHER WAY YOU GUYS STILL GAVE ME BACK MY CAR WITHOUT MAKING SURE IT WAS FIXED AND DID NOT COMMUNICATE TO ME WHATSOEVER ON THE CONDITION OF IT STILL WHEN I DROVE OFF!!! Your lucky I DONT have the money to SUE YOU read more

Last November, I took my car to Big O Tires in Lakewood to have my winter tires put on. That day ended up being an unexpected snow storm and it seemed like everyone in town had the same idea as me. Big O Tires was swamped with people and the employees were working in overdrive to serve everyone who showed up. But they got it done and I was grateful to have my car back in time to be driving through the evening's wintry conditions. Admittedly, I didn't think to double check the summer tires they returned to me in those opaque tire bags. Instead, I simply threw all four of them in a pile in the corner of my garage and moved on.  Fast forward to the end of March when I was ready to switch back to summer tires. I had to take my car into the dealership for routine maintenance so I grabbed the same stack of tires from the garage and asked them to put the tires on while they were working on it. I was shocked to get a call from Toyota in the middle of the appointment and learn that one of the tires didn't match. Initially, I was upset and confused, especially because they had already put 3/4 tires on the car before realizing it so I was now driving around with 3 summer tires and 1 winter tire on. And, upon closer inspection, I learned that the fourth tire wasn't even the right size for my car - it was a slightly smaller rim size and very bald.  The only feasible explanation was that our fourth tire had accidentally gotten mixed up on that snowy day in November at Big O Tires. I felt silly for not checking the bags and a bit overwhelmed by the situation. I called Big O Tires to see what we could do and first connected with Devin. He was kind, compassionate, and helpful (not a guarantee when I was calling at almost 5 PM that day to ask about a mistake that had been made five months earlier). I felt heard and understood in our conversation and he let me know when I could get in touch with the right supervisors to get the issue resolved. I walked away from our conversation appreciative and hopeful.  The following day, I showed up in person and met with Breck, one of the managers at the shop. Again, I felt heard, listened to, and valued. He was present to the details I shared and took ownership of the mistake, apologizing to me personally for the mix-up. He made a point to prioritize a solution and committed to getting things resolved ASAP. We looked at the state of the summer tires on my car and mutually determined that they were new enough that we could simply replace the one tire rather than needing to order a full set. Once we were in agreement, he ordered a new one right on the spot and informed me that it would be there that same afternoon and they could replace it before the end of the day for free. Everything went according to plan and we both double checked all the tires (including the winter one in the opaque bag!) to ensure I was good to go.  Honestly, I was incredibly grateful for the outcome but I was even more appreciative of the way I was treated through the entire interaction. Never once did they question me or hesitate to help fix the problem. They were gracious, patient, kind, trusting, and proactive. I even ran into Devin while I was waiting for the tire to get changed and he went out of his way to follow up on the situation. As someone who has been known to hold a grudge at times, let me tell you it takes a lot for me to go from a place of questioning whether I will ever use a specific service again to writing a public review to recommend them - within a matter of days too. Yes - they made a mistake and it was an honest one and they did their due diligence to make it right. I trust their team and will be back to Big O Tires in Lakewood in the future. read more

overcharged they are rip off artist especially the front desk guy Breck Howard . i called around to 3 other big o tires to ask what they would charge and they were all half the cost . he charged me for a full alignment after telling me they didn't touch the alignment only adjusted the track bar . not one big o tire said they would charge that. do not go there for help . they are probably good at putting on winter tires but dont let them rip you off. check their prices . . at pickup he told me total was 149 because they didnt touch allignment . then he said they only adjusted the track bar and then still charged me full allignment price . bs . if i had paid the 149 i would have walked only because i asked about the steering wheel being off he charges me full allignment. please do not go there . read more

Big O Tires - receipt - Tires Near Me - Lakewood, Colorado

Friendly, efficient staff, took good care of both our cars, I'll be back when I need new tires. read more

Been taking our cars to Big O on Union for years. Had another great experience today. Had 2 tires with low pressure that needed to be sealed around the rim. Breck got it done quickly and easily. read more

This place sucks. Made an appointment for Brakes, oil change and tire rotation. Dropped off on time. Did not get a quote on the brakes "in an hour" as promised. Four hours later not only had the work not been completed but the truck had not moved. Save your time and money and go somewhere else. At least the staff was rude when explaining how the work hadn't been done. read more

Aaron was super great and helpful after I got a screw lodged in my tire! Had a slow leak and this is my neighborhood tire store - so I didn't have to go far on a dying tire. Arrived at the store without an appointment and they had me all fixed up in 30 min - no charge. Really appreciate this! read more

I needed tires on my 05 PT Cruiser. Brett was very helpful and kind throughout the entire process. They were able to get us in quickly and did a great job. They did not push any repairs, but did give me a list of things to watch out for in the future. The employees were kind and upfront about cost and the truly needed repairs. Brett even checked up on me when I continued to have some issues with this car. They really do care about their customers, and it shows. When I had to get a new car and the dealership lied about the state of the car, they helped me out with an inspection right away. I would not say this about many car places, but I trust these workers. They have been nothing but upfront, honest, and respectful- something I have not gotten from other car mechanics or car dealerships. I will continue going back because of their care and honesty. And if they see this, thank you guys for continually helping me out! It means a lot to me! read more

I showed up without an appointment, but had the light on my dash for tire issues. Immediately I was asked to pull to the 1st door. Sebastian was already getting the hoses ready. He was fast. He was friendly. he was competent with getting my tires aired right away. Thank you Sebastian. You took care of my problem with no charge! read more

Richard took great care of my car when I dropped it off to get a broken screw removed and have my tire patched. He was kind enough to text me some pictures/updates and got my car back to me very quickly even as a walk-in. Another tech came out to chat with me about the tire as well when I picked my car up. The whole team was very friendly and helpful! I'd definitely recommend this location and would return! Thanks Richard! read more

Big O Tires - Tires Near Me - Lakewood, Colorado

I needed an alignment for my 2005 Chevy Silverado and I needed it ASAP. I was the that called them right before they were closing. They still did the alignment for me even though they had to stay a little after five. Awesome location, and Fulton Skang did an amazing job in a timely manner. . Amazing Big O Tires!!! read more

Nice people, helpful--they give me an assessment of small problems and fix them immediately when easy. I take my care to them when it's not easy. Goods people. read more

Super fast repair of the tire on my wife's Lexus. And, this was on a Monday morning! Grant greeted me as I drove up to the store and checked in frequently with me to provide repai update. I couldn't be happie. read more

grant did a great job!! Highly recommend this place!! fixed tire very fast thanks would recommend read more

The customer service is amazing. Devin went above and beyond to make everything things run smoothly. I recommend this location.

They are always so friendly and helpful. Richard was polite and great to work with. They got me in at the end of the day giving me peace of mind knowing I wouldn't have a flat tire the next morning. Thank you Richard and team for being my go to and always being so kind! read more

Eddy was so helpful that this was by far the best interaction of the year! I am now a definite Big o tire customer for life!! thank you Eddy and the rest of the wonderful staff!!!!!! read more

Came in with one flat tire and another tire still on the vehicle that needed to be replaced. I have a Ford Transit Connect. Breck (store manager) greeted me and assessed the tires that I needed to match the other existing two good tires. Found the tires I needed and ordered the tires upon my approval. Prompt and professional service. I had an appointment that morning, so Sebastion (younger employee) drove me home, we had a nice conversation. I was impressed with his maturity, work ethics, and that he enjoys working for a manager that cares for his employees. Breck called a few hours later, the Transit was finished, including the alignment. Breck is very knowledgable and treats customers with respect. Best experience I've had at a tire shop. Highly recommend this Lakewood location on Union Blvd. read more

Breck and his team are amazing! I've been coming here for a couple years now and their customer service is superb. Very knowledgeable on what tires would work best with my Tesla since they wear differently. The expertise and professionalism they exhibit are truly commendable. I always leave satisfied with their recommendations and the quality of service they provide. I highly recommend them to anyone looking for top-notch tire services. read more

Came in with a flat and Grant got us taken care of right away ! Great to chat with and very very knowledgeable on the tire specs we needed to look at . Can't recommend this location enough read more

Professional, friendly, efficient, and honest. Highly recomended. Best tires shop in Lakewood.

I had a nail in my tire and was able to just drive up without an appointment. Grant did a great job, very friendly and got my tire done quick! read more

Grant was awesome and helped me out when I had a huge bolt in my tire! He was able to repair my tire thankfully and quickly!

Picked up a slow leak in one tire (a giant framing screw), called for an appointment. They got me right in, took care of the issue at no cost. We've used the shop on Union at Alameda for a number of years and bought 5 sets of tires for three vehicles. Today Breck had me on my way before I could finish the bagel at the nearby coffee shop. We really don't see why we'd go anywhere else. read more

A very big (overdue) thank you to Breck at Big O Tires for getting me set up with some new snow tires on short notice! I did some comparisons for quotes online and found Big O to have competitive pricing, I scheduled an appointment online and very quickly after that got a call from Breck. He said that the didn't have the tires in stock, but would get them to the store the very next morning for me! I was so grateful for the customer service since I wanted the snow tires on my car before a big storm that weekend. The snow tires definitely saved the day this past MLK weekend, and I will 100% be back for more service at this location. Thank you Breck! :) read more

I went to this BigOtires location and Joe was the first guy who came to help he is a very honest and hard working guy. When I need tires Joe is definitely the guy I'm going back to for help. read more

Had a slow leak in my tire, they found a tiny nail within an hour. Breck was very helpful on the phone and in-person with getting my appointment set up and getting it taken care of as fast as possible. read more

It takes like 5 minutes to rotate tires. There's one person in front of me he's been waiting for like a half hour on what sounds like a tire patch? And he's been there even longer than me get real maybe carry jack stands to sell so I can buy them and do it myself and save myself an hour+ wait you didn't even touch my car the whole time I saw there (45 mins +) read more

Big O on Union is great. I received excellent service as always. Breck was super helpful

I just called Big O at this location looking for a set of tires. I told the first gentleman I was looking for a set of Goodyear Duratrack, and did they have those in stock and what was the price. I was asked to hold while he checked. I was on hold for probably 8 minutes when another gentleman answered. I told him Victor was checking on the Goodyear Duratracks for me, but if Victor has gotten pulled away would he mind checking. (Can't be that difficult, right?) After 5 additional minutes on hold (now we're at 13 minutes), Stephen answered, asked how he could help, and I let him know what I was looking for, but that he was now the 3rd person to ask and that I kept getting flipped to new people and starting over, and did he think it would take long to please check the price on a set of Goodyear Duratracks. Stephen then hung up on me. I called back twice and no one would even pick up the phone. I desperately need these before I drive home to Crested Butte from Denver next week but I can promise you I will happily drive even further out of my way to avoid this Big O, if their service in person is anything like their customer service on the phone. read more

Big O Tires - 13 minutes on hold, only to be hung up on. 2 unanswered calls immediately following. So rude. - Tires Near Me - Lakewood, Colorado

Fast and professional service!! Adam and team patched my tire super quickly and for a very good value too!

This business is not taking responsible for their actions. I dropped off my 8 month old truck to be serviced for a tire rotation and oil change. Upon arrival, my car had no damages. They didn't point any damages out or fill out a damage sheet either. Upon pickup of my vehicle, this is what I have on my driver side rear panel. A dent the size of a basketball. They are taking no responsibility for their actions. They are trying to tell me it was that way when I came in. Their video evidence is off grainy footage and they are trying to tell me that given shadows and reflections off of another car as it drives by, they can see the dent was already there. They are a bunch of crooks who cannot take responsibility for their actions. It's just body work, I understand things happen, but to not own up to it is slimy and horrible business practice. STAY AWAY FROM THESE CROOKS! read more

Big O Tires - Tires Near Me - Lakewood, Colorado

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I made an appointment to have new tires put on days in advance. I show up at the appointed time and am told my car will be ready in two hours. I call two hours later and am told that they haven't even started on my car. Why make an appointment? Four hours of my day were wasted and they didn't even have the decency to call or text me to let me know that it was gonna be running late. THEN, the next day I see that I was charged $149 for an extended warranty that I was never even spoken to about. Plus recycling fees for all four of my old tires when I kept one and they only recycled three. Now I had to waste another morning because I had to go back to the shop so they could refund my card. They barely apologized and made it seem like it was MY fault because I didn't notice the bogus charges when I was checking out. No attempts were made to make me feel like they cared. No offer for future store credit, no voiding the charges for the other recycling fees, NOTHING. They've lost all of my future business and any good word of mouth they could've gotten. read more

Had a tire going down and they fixed it for free. They were very generous and appreciated all of their help.

Jose is always an extremely professional, helpful, and attentive person as soon as you walk thru the door. He honestly and truly believes in customer satisfaction and helping his customers to the highest satisfaction. He offers his professional advice on the maintenance items that needs to be addressed right away. Jose deserves to be recognized for his outstanding dedication to BIG O and the BIG O store he represents at 9009 West Colfax, Lakewood, CO. read more

0 stars. This place is horrible. Yesterday I called at closing and was told if I arrive right at 7a I'll be first in line and they can fix my flat quickly. I arrived at 7 exactly. I was the first and only customer and was still told a 3 hour wait?! 3 hours for what. To fix a nail in a tire. He said they had 2 cars already in back. This I understand. He then said more might come in. But I'm first, right? I asked. Maybe, he said. I went to my car waiting to see if he could possibly do this in less than an hour. Called another bigO location 8 mins away. Went there instead. They did my car and I was driving home back by this location at 7:55. How annoying. Glad i didn't wait and waste my time. This location is also old and grimy. The one on colfax is better and the people are super nice and helpful. read more

Vic the even higher up manager won't even give me the owners number to make things right, how hard is it to have good customer service. When you call the store the intro is all about service. Should maybe listen to it again. Asked for the owners number was told that's not part of business policy by jeffrey which is super shady. Drew Prange the owner really needs to step in and figure out this big o tires. Terrible Jeffery the assistant manager said come back I'll help you with a deal offered me a deal that was a slap to the face and not reasonable at all. Terrible customer service and organization don't use this company!! Make sure you double check what tires you ordered and what tires your car leaves the shop with. Manage to not be able to decipher what a run flat and not a run flat was and put the wrong tires on, they tighten your wheel locks to tight that you will need your dealership to break them off and replace them. Somehow my car has 3 different sets of tires on it from when they'd need to be replaced due to nails and they can't explain why but they will tell you you need to start over from scratch and buy brand new stuff even if it was definitely there mistake. read more