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    Elite Lawn Service

    5.0 (1 review)

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    13 years ago

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    Reliable Landscaping And Design

    Reliable Landscaping And Design

    4.6
    (30 reviews)

    Reliable Landscaping did an amazing job bringing my modest backyard back to life. They gave me a…read moregreat base for evolving my garden and the hardscape/concrete elements are perfection. Their team is personable, communicative, and understand customer satisfaction. Best experience ever and a definite recommend.

    Reliable Landscaping? This company is the furthest thing from reliable…read more I completely regret choosing this company and trusting them with a major project. We signed a $67,000 landscaping contract with this company in March. While we understood the initial weather-related delays, the way our project was handled afterward was extremely disappointing and unprofessional. On our scheduled project start date (May 26th) no one showed up and we received no phone call, email, or update. After taking time off work to be home for the project, we had to call the company ourselves, only to be met with confusion and surprise, as if they were unaware our project was even scheduled to begin. They then scrambled to contact employees and send someone out later that day for a "walk through." This is something that should have been completed well before the scheduled start date. We were then assured work would begin the following morning at 8:00 AM. By 10:00 AM, no one had arrived and again we had received no communication. When we called for answers, an employee told us the owner and our project advisor should have already been at our house to speak with us. That had never happened. When we calmly expressed our concerns about the repeated lack of communication, the no call/no show, and the fact that we had now missed multiple days of work for nothing, the owner, Brandon, immediately responded by asking if we wanted to cancel the project. We explained that cancellation was not our goal. We simply wanted accountability, communication, and follow-through. Brandon then stated, "I don't like the tone you have. I've been in the landscaping business since the 90s. I have 9 other projects going on and I don't like your tone, so we can just go ahead and cancel this project." At no point were we disrespectful. We were frustrated customers trying to understand why a major project had been mishandled from the start. For a company handling projects of this size and cost, we expected professionalism, communication, and BASIC reliability. Unfortunately, our experience has been the exact opposite. I do not recommend doing business with this company.

    Lantscap Gardening

    Lantscap Gardening

    4.5
    (46 reviews)

    What started off as a 5 star service went down quickly to today's one star rating. A foreman…read more/manager met me at my property on the first visit. It was clear he understood what was going to be required for my twice monthly service. I have a yard that requires very little maintenance except for winter pruning of shrubs and 3 small crepe myrtle trees. It has taken them 3 months to respond to my requests to do what they promised. When the two workers come each time, I discuss what is required based on my agreement, and several times they have told me "next time." After several visits and the "next time" as promised does not happen, I had a talk with the workers. So this last time they responded with pruning 2 of the trees, butchering them, and the 3rd tree they left have unpruned! Seriously??? Also the two "next time" other items were not completed at all and they left their tools laying in my yard and left when I was not watching. To see if I could correct these issues, I emailed the office asking to cancel my remaining monthly service. No response in a week. I have left 3 phone messages in the last week with no response. Update: Did get a phone call from owner. He apologized. He said that his employees were not doing the job that he specified to them with written instructions. I did cancel the contract. The owner refunded my last month payment. I wonder if he will fire the non-performing employees. I have a low maintenance property. I'm just going to do all the landscape work myself.

    I have hired Vlad for the second time to fix our backyard. The bongavillas and the jasmine vines on…read moretrellis were out of control. Vlad took his time to trim and tidied up the branches and cleaned the backyard. Highly recommmended and will call him again for our third project.

    Elite Lawn Service - landscaping - Updated June 2026

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