SUCH GREAT SERVICE!…read more I had an issue with my vehicle, and Sierra went ABOVE & BEYOND to help me. She is so wonderful! What a wonderful customer experience! THANK U SIERRA!

Just did my rental return today and it went amazingly Sierra was more than understanding and helped…read moreme with every question I had The car I received was perfect and made me reconsider the car I was driving. I cannot wait till I need another car so I can see her and Paige again Thank you so much for your wonderful service

Christina from the west hollywood location single handedly restored my faith in humanity. The car…read moreshortage is an issue and an uncontrollable source of most of the negative reviews here but Christina was friendly and accommodating. We had a terrible experience with the  westwood location where we were running 40 mins late but called ahead to say we would be running late. When we arrived 40 mins after reservation,  the person there said he gave away our car, had none left, and there was nothing he could do. He had no solutions, was rude and just told us to leave. At the west hollywood location, they were in the same exact situation and just as busy but Christina was extremely polite and helpful. She said there were no cars but checked and called another location. She set us up with a car from a much larger location and even offered to have us driven (but we had a friend's car with us). She wrote the address down, gave us directions and could not have given us better service. Thank you so much

Thank god they shut down. They are thieves and liars. They owe me money and tried saying I damaged…read morea car that was already damaged. This whole company hopefully will go out of business for good. The owner does not care and responds with we will do better and sorry you had a bad experience. I wonder why you have so many bad reviews? Hmmmm

This location is my go-to for renting a car, whether it's for work or leisure. For work trips I…read moreusually book through a company portal and have never had an issue. There have been times where the economy car that I've booked wasn't available but they give me free upgrade to what they have on hand-which is usually a fair sight better than whatever econo-box I was forced to book anyway. When I need them for personal trips I've gotten SUVs for to accommodate visitors and they've been good with keeping their reservations for the most part, I've had to wait maybe like 30 minutes or so for a car to come in then get cleaned which is bound to happen. The knocks I have against Enterprise is mostly at the company level but it trickles down to the location. I've checked off that I'll need a pick up/drop off booking online and sometimes that doesn't get communicated to the staff at the office from the website. Also, the upgrade coupons I get have to be mentioned over the phone which means calling. If there was a point of improvement for this location specifically is that calls go unanswered for a while.

Avoid this location--unprofessional, unreliable, and completely unaccountable!…read moreAs a loyal Enterprise customer for both personal and business rentals, this location was by far the worst experience I have ever had. Save your time and your headache, and take your business to an Enterprise location with common sense and basic customer service. We called 3 different locations and specifically confirmed over the phone with this branch that they had a smaller car available for my daughter. Relying on their confirmation, we made the reservation and drove all the way there. When we arrived, an employee named Anthony casually informed us that the Mitsubishi Mirage we were promised had already been rented out. To make matters worse, he tried to gaslight us, claiming someone was currently sitting in the car waiting for their friends. This was completely false. The entire time we were there, the car sat completely empty outside, and the office was dead. There was no one occupying his time--he had casually chatted with one customer and watched another scroll on his phone before they left. When we asked why he didn't give us a courtesy call to let us know before we drove all the way there, he claimed he "just got too busy." Yet, when we suggested a simple solution--calling the other party to explain the double-booking error so we could honor our confirmed reservation--he flat-out refused, continuously insisting a ghost customer was sitting in an empty vehicle. Anthony looked entirely too bored, tired, and apathetic to care about the massive inconvenience he caused. Checking a computer system or making a quick phone call apparently proved too overwhelming for him. He offered zero solutions, refused to call other branches to check actual availability (only lazily glancing at the website with clear agitation), and told us to just drive somewhere else. This location is completely unorganized, dishonest about their inventory, and has zero respect for your time. Do not bother coming here!

The vehicles are great quality, the condition, cleanliness safety are excellent! The pick up…read morelocation is very convenient. Very easy to rent and to return the car, the front desk is very close to the lot. The staff are very professional, friendly and knowledgeable. The personal approach sets this company apart from any other rental company I've dealt with in the past. It's great company with great people! All the Covid precautions and safety measures are in place, and exactly followed by staff (observed social distancing, face covering, disinfected after each customer, etc.) the lobby is clean & the car smelled disinfected. The overall car hire experience is fantastic 5++ stars. I definitely recommend Pro Car Rentals to future and returning (like me) renters!

Always support small local businesses when you can and if they deserve it...and Pro Car Rentals…read morecertainly does. Even though I made an error on my return date, even though I left (important!) things in the back of the car after I dropped it off, Pro Car was unfailingly polite and prompt and took care of business. You won't be lost in a maze of corporate paperwork, 1-800 lines or a different person behind the desk every time you go... and the rates are reasonable.

Five stars five stars five stars. From the very first phone…read morecall to drop off I've yet to meet him more efficient polite customer service that also gives you great rates Rocky, and his team are really phenomenal. When in Los Angeles, I will literally never rent anywhere else again. I will suggest to anyone I know near and far to rent from this Branch. It's rare that we get to complement a company with such certainty midway car rental, and Rocky have my business for life

Had a bad experience here with "Rocky" someone who is in management should not be rude to a…read morepotential client. It felt like we were being singled out and judged rather than treated like paying customers. The experience made us feel uncomfortable, unwelcome, and disrespected. A business that deals with the public should treat everyone equally and professionally. That was not our experience here at all. I would not recommend this place to anyone who expects fairness or basic respect.

Brian is seriously the most cool person ever and nice. We…read morecalled and he was very helpful over the phone and we were happy to meet him in person when we came in haha I'm coming back here next time too!

DO NOT I REPEAT DO NOT rent a car from this place!!! They are complete and total scammers. I…read morerented a car for five hours, that was it. It was returned in perfect condition, tank topped off as required. They take a 500 dollar deposit UP FRONT. Its not a hold on your cc, its a full on charge, for a 35 dollar car. When I dropped off the car I was told the car looked great, I should be refunded that night. Now six weeks later STILL NO DEPOSIT REFUND. This is ILLEGAL. It is STEALING. I have had to 1: contest the charge and 2: file with the BBB SAVE YOURSELF BEFORE BOOKING WITH THEM!! Cheap is not always better. I learned the hard way. Oh btw, I calLED AGAIN today and todays excuse was that they were waiting to see if any tickets came in snd if not they would refund next week.. OH MY GAWD I KID YOU NOT.

A huge thank you to Emilio, Yousef and Nate at the Robertson location. Not only were there…read moreincredibly friendly but helped promptly get me in the car I requested but also really helped me out when I was unable to take the road trip that I rented it for. Great location, selection and team at this location!

The absolute worst rental place you can go to. Maddie the manager decided to take lunch before she…read morecommunicated the status of a rental car that was reserve reserved days in advance. Clearly her lunch hour is more important than Customer Service. I have been waiting for over an hour to get a car that was reserved in advance. Avoid this place at all costs. The waiting area is empty and the weight is ours long. The car you will end up with is dirty and Customer Service is horrendous.

Customer service was excellent in every way. Very helpful and professional dealing with both…read morecounter agents. Highly recommend Sixt Beverly Hills.

I reserved a car, and called to confirm it was "guaranteed" to be there…read more When I arrived I was told they did not have it and they could not refund the pre-pay reservation. But I could pay more for a better car, or accept a worse one without being refunded the difference. I left and went to another rental shop (not sixt). Refund process required a ~30min call to their help line.

I've rented from SIXT several times and they've been consistently excellent. Their vehicles are…read morealways new, clean, and in great condition. On this trip, I reserved a Toyota Corolla, but they upgraded me to a GMC Terrain SUV at no extra charge without me even asking. Their prices have also been lower than many other rental car companies, which makes the experience even better. The only thing I wish is that they had more locations, because I'd choose them every time if they did. Highly recommended!

Rented back in March of 2026, car was a cheap Corolla, was dirty, streaky windows, whoever they…read morehave checking these cars out sucks!, anyways when I returned my car they claimed I had damaged the rim and bumper, even though the car already had dings and scratches, i have rented from Sixt numerous times and had been a customer for years, BUT THIS IS THE LAST TIME, never will I rent from Sixt again, I ended up going through my credit card for insurance and they paid the claim, what a scam, they quoted $1,300+ in damages, contacted customer service for all this and they said "it's up to Sixt if they decide to have the cars repaired" what a joke, if you do decide to rent a car make sure you take a thorough video! NEVER AGAIN!

I've rented from this Budget location at least 10 times and keep coming back because the service is…read moreconsistently excellent. The staff is friendly and professional.

Rude and Terrible service. Do not go here, not worth it. We booked a car and prepaid in full and…read moreupon arrival, only had 2 vehicles at the highest class. Said that they let the previous client extend their rental and that we would have to wait, or if we wanted to go then, charge us for the difference to get the premium xl suv.