The nail tech made me fight back tears till I was safely in my car to cry. I am not hard to please & I do not require above and beyond, ass-kissing, customer service- just basic human kindness, please. I've been here before & never had a bad experience. I was planning on making this place my regular location but now maybe not. Anyways, I went in today to get a new set of acrylics at 10am today. I was LITERALLY their first customer of the day. I walk in, am immediately sat with a technician. The appointment starts off fine, she confirms what I want & starts taking off my old acrylics. There was only 3 clients in the place by this time but I noticed that the other girls that didn't have clients keep hovering around her in particular. There was a girl sitting at the station next to us that chimed in during my clarification of services. Having learned from past mistakes I learned to bring in pictures of what I want, so there's little to no confusion on what I want. So I had those ready to go & by the time they asked me what colors I wanted I was ready. I wanted diagonal French tips with only daisies on 2 fingers (again showed pictures) I asked if this was ok & if she can do it, she says yes. She starts putting on the tips & powder, one tech sat there till she was about 3 nails in & they were talking in their primary language...but I could kind of tell that the girl sitting down was coaching my tech based off her body language, gesturing, and tone of voice. This is the first time I have had this tech or seen her, so I do not know if she's inexperienced, new to this place, or if this coaching was unwarranted but either way I could tell my tech was getting frustrated & annoyed by it. I ignore it because I have no idea what's being said & I trust the process. Finally the "coach" gets up & leaves & I can see my tech visibly relax. She does a fantastic job on the length, shape, & thickness of my nails but it took her over an hour (normally a fresh set takes 45 minutes-ish up to the polish portion). I didn't mind, I wasn't in a rush but I could tell she was & she was growing irritated. I want to include there is/was nothing difficult about my natural nails or what I got (medium length, coffin shaped, acrylics). Now, she started with the daisy nails which were a struggle for her, she had to redo them about 3 or 4 times & I started feeling badly for her because we've all been there right? So she gets through those & starts on the French tips. I said I wanted the diagonal French because this is the first time I am getting French tips in a minute & wasn't sure I would like it. Sure enough as she's doing THE FIRST COAT (not second coat or top coat) I realize the diagonal French looked better in the picture because the nails were twice as long as mine & I ask her if she can instead do a v-cut French. Which just means she needs to do the same motion she already did on my nails but on the other side- literally not a big deal. She does this large exhale & slams her arm down that's holding the polish and says "yea, fine". This kind of surprised me because it's not like I decided to change colors completely or do full nail color, so I feel embarrassed for having upset her. Then she starts talking to the girl at the station next to her in X language, in a venting tone of voice & the girl responds in a soothing "just relax" tone. So again I feel extremely embarrassed like I've ruined the whole project & her whole day & it's only 11:30am. This is when I can feel my eyes start to sting & I start to fight back tears. I really wanted to walk out at this point but she's almost done so I decide to just suck it up. At one point she looked at me & did a double take, so I think she can tell I was trying not to cry. But she continues on & gets through another nail or two before another tech comes over & says something , where again my tech starts speaking in a loud, venting tone, gesturing at my hand with her free one & lifting my hand like she wanted to throw it at me. Now I am REALLY embarrassed & biting my lip trying not to cry because all the other techs can hear, I don't know what's being said so I can't defend myself, if I even needed to & I just want to disappear. This tech replies in a similar fashion as the other girl, shrugs it off & walks away. My tech starts to put the polish away & I notice she forgot a portion, so to my dismay I have to tell her this. She sighs again adds the extra design & it looks like a toddler did it but I do not care because I just want to leave ASAP. When she's done, I pretend to have to wash my hands so I can release a few tears, wipe them away, pay, TIP (because I am not a dick) & hightail it to my car where I can cry freely. Can't decide if I will never go back or if I will just avoid this tech like the plague. I can't confirm I was being spoke badly on or if the tech was talking about something different but either way, every time I look at my nails I think about how terrible I felt/was treated read more