I have been a patient at Elite Pain Management for years and can confidently say I get excellent care there. The doctors and NPs listen and actually care. They are thorough and do their absolute best to help with my severe chronic pain. They recently hired some new front office staff and I have seen improvement with them. Their surgery center is right next door to the office which makes it so easy to be treated. Highly recommend Dr. Marc Cheng and his team. read more

So now the same doctor,Dr Chen has now blocked my number as of yesterday. Not sure how ethical this is so I will be checking on that. Hope all of you out there care about yourself enough not to use this business. Good luck with your search. read more

Every thing! Front Office! Dr. Chang himself was rude when asked a simple question! Not very professional at all!!!!

Calls are NOT returned. In this field it is important to get a call back. I have gone days with out a call back. I have called them several times but have not received a call back. Doctor is good but office staff is not. I hesitate to switch doctors because I have been a patient with the doctor for several years and I like the doctor. It is difficult to find a pain management doctor. read more

Abraham Chiasheng Fu Rich Dr Cheng is the worst Dr I even seen, I am a cancer patient and have lots of pain and needs to increas the dose for my pain medicine, I left several messages in two days and asked him to call me back to let me know the better dosage, but he just wanted me to wait until next appointment more than a week later and never called me back. I was in so much pain, how can I wait another week to see him? He is really terrible, did not care his patient is suffering so much. I will not see him again and want to let everyone know and to avoid this kind of dr. read more

The care was bad and i did not get any help from the doctor and he only want to give me pain medicine which i cannot take, the most frustration was the billing office was extremly terrible , not professional, no respect, the lady name Linda - billing manager did not respond to my calls about my refund for $30 over 3 months and still no answer as of today. I asked them to have the doctor Cheng take care about my refunds, but no phone call from him as well. I usually don't write any complaints but this is making me upsets and angry from this doctor office. please don't go see this doctor and find other pain management doctors for yourself. read more

Everyone is very nice and professional. I've been seeing Elizabeth for several years now. Dr Cheng is such a caring physician and I have to mention the team that does the injections and surgeries there, Hanna, Erika are all Amazing I highly recommend them all. read more

I am a patient of this EPM office. I have had to have 2 Epidurals to date. At my age, you never know how things will work out. I also have Chronic pain from 31 + years ago caused by a Doctor. The "team" that does the procedure are awesome. I call them the "Dynamic Duo". A female anesthetist & a female surgeon! What more can a woman ask for. My 1st one gave me a few days relief & I am hoping for more relief from this one. These 2 ladies are compassionate, understanding, kind, respectful, and my list goes on. Thank you to the entire team over there (X-ray, check in with Brandi the 2 nurses that get yu ready. They all are kind people which is VERY hard to find these days. Today is going to be a better day. read more

Most unprofessional and uncaring medical office with the exception of the nurse. I am a retired mental health provider and my advice is to run from this office! I wouldn't even give them one star. read more

Dr Cheng is pleasant and professional. I went to him for years. Never treated me as drug seeking. A+

Dr. Marc Cheng and his staff are caring, professional and responsive. I've been a patient here for 9 years and haven't had anything but a positive experience. I've had several procedures and referrals to physical therapy, and the staff listens carefully to me. Highly recommend! read more

I have been so happy with everything at this office! (Both Tustin & Newport Beach) Everyone is pleasant & efficient. I had to have an injection and they did it on a Saturday!! What a surprise! The dr who did the injection was kind & professional! And so fast I was in and out in 40 minutes! Dr Cheng is so pleasant & easy to talk to. You can tell he really cares for his patients! I highly recommend this office for great guidance in dealing with your pain. read more

Dr. Marc Cheng is one of the finest doctors I have ever had the privilege to know. He is well informed in pain management and works with his patients to accurately determine the best course of treatment for them. I would wholeheartedly recommend him for assisting with the restoration of a patient's health and confidence to overcome chronic pain. B. A. K. read more

I have been in touch with this place a few times, Linda who is the office manager is rude and she does end the call every time I try to explain what I need for the insurance. This is not acceptable, I paid for the service and now I need an invoice to claim the reimbursement through the insurance and she does not want to listen to my request to get reimbursed from the insurance. The same thing happened when I was trying to get the insurance to pay for the appointment, she wouldn't listen to the insurance requirements and she ended the call in a rude way. I hope someone can listen to this complaint and do something about it. It's not acceptable that she treats patients like that especially when it involves reimbursement from the insurance of a reasonable amount. read more

The office is a bit of a drive for me but worth every mile. I've found the doctors and staff to be compassionate and empathetic. If your in pain they will help and work hard to do what they can. The staff treats you with dignity and respect. They have definitely helped me control my pain with medication and injections. Thank you Dr Cheng and staff for all you care. read more

Dr Marc Cheng I have been a patient since around 2010 or 2011. After a serious life threaten fall my back and legs was really bad and now with the help of the Elite Pain Management team ! I can walk and move with tolerance of the pain levels I have. Linda and Dr Cheng are great caring people and thank you for your great years of service. Thanks to all the staff there in the front just great team ! read more

It is horrible experience for me. My doctor referred me to here cause I have severely pain and he thought I could easily communicate with Dr. Cheng which he could speak Manderin. When I made appointment by call, one staff could speak Manderin helped me, she understood my situation and my pain, and asked me to request my doctor fax the details to them for early schedule, my doctor had already faxed 3 times but their staff said they didn't receiving the fax. I had to ask my son to pick me up to bring the documents to their office in person for the early schedule. At the front desk, one staff finally found my doctor's fax and was not reluctant to make 2 weeks later appointment for me/the new patient by the help of that warm staff which could speak Manderin. Cause my severely pain, I asked that warm staff is there any possibility to see the doctor soon, she told me I can try to call them the other day. The other day morning I called them, they said they will check later. At the noon, I received the very very rude call by a Women ( seemed the manager) ,she told me she cancelled my 2 weeks later appointment and asked me to find my primary doctor and never to make appointment with them. So surprised. I am not sure what's happened, I called back, their staffs had no idea. I had to reached their office again in the afternoon to see what's happened, cause this pain management is my doctor referred. I met that horrible woman (Maybe the manager), yelled to me and never listened anything. It is really Zero star. The rude attitude I really never met before, so horrible and terrible. read more

I have chronic pain and have suffered from it most of my life, so I have been to many different pain specialists over the years. Elite pain management, Dr. Cheng and his team have been the absolute best I have ever encountered. They are caring, compassionate and extremely knowledgeable. They have never made me feel like a number, that my pain did not matter or just another person to make money off of. Ever since my very first meeting with Dr. Cheng when he listened to everything I had going on and said that he felt we needed to heal my soul, he completely gets it. If you are looking for a safe place that can help you heal and feel better, this is it. Trust me, you will love their team and thank me. :) read more

Dr Kim and Dr Cheng took my sciatic nerve pain from a 9 to a ZERO!!!!! PT and other strategies did nothing until they hit the right spot with a spinal steroid injection. They really do consider all of you. They are also very sharp on the whole insurance mess. Highly recommended. read more

Elite Pain used to be a reliable help for the pain I have each day, and also whenever I would hurt myself accidentally which always causes major pain problems with my chronic conditions. unfortunately since the fda no longer allows pain medications for those with chronic pai, the word "pain" is no longer heard by the doctors at the clinic. Even Post surgery, All they hear is "drugs" but they don't listen or care about the pain so it's impossible to get the help needed to withstand the pain until the conditions heal. if you have chronic pain you will receive at least a little help, but it's frequently very little because they don't really see or care about their patients and their conditions. read more

I contacted Elite Pain Management, suffering with severe sciatica nerve pain, to see about establishing as a new patient at their office. I was told that I would need a referral from their preferred list of providers. Their office receptionist refused me an appointment who offered me no further assistance. It blanks to be living in OC and not having proper access to qualified medical services. read more

I really like coming to this doctors office. They are very good at what they do. Their customer service is even better. Highly recommended.

It's been several years now that I have been under the direction of Dr. Cheng's office. This has been one of the best decisions I've made in managing and controlling my chronic pain. From the front desk staff to all the doctors you can't ask for more professionalism, they awesome. read more

As a health provider myself I have always been impressed and pleased with the professionalism and care at this office. I have been a patient of theirs for approximately eight years. Even though I no longer live in the area I still manage to return for my visits and procedures. I highly recommend Elite Pain Management for those who are in need of pain management. read more

I have struggled with severe neck pain for years and Dr Cheng has helped to elevate my pain. I've had a few epidurals that have really been beneficial. He and his staff are very kind and professional. I highly recommend him. read more

My mother has been a patient for only a few months. After our treatment this week we will never be returning. I will state that we have never meet Dr Cheng, only spoke on the phone. His Nurse practitioners were wonderful, hopefully they find a better place to work. We were concerned by the state of the office on our first visit, grimy messy and old. You can have old furniture but keep it clean. Now to the main issue. We had to miss an appointment on a Tuesday because I had car trouble. I called Monday afternoon asking if we can have a zoom meeting. I was told yes by the staff and that I would get a phone call that day. DID NOT get a phone call. I called Tuesday and I was told Dr Cheng was in the Newport Office. I called all day and was promised a phone call, NEVER CAME! I called first thing Wednesday morning. I explained to the staff that my other was running out of her pain pills, 80+ in chronic pain and I need to speak to the doctor. Called all day and was told he would call. AGAIN, I DID NOT GET A PHONE CALL. I called on Thursday I was very frustrated and begged the staff that we need to set up a meeting with the Dr. When he finally called, he was extremely irritated. Told us he could not help us. No zoom meeting, no refill unless we make an appointment, could not squeeze us in and told us to go to a walkin he could not help or go to the hospital. Had I been told this on Monday or Tuesday morning my mother would still have pain pills and have time to find a dr. With a compression fracture in her spine and bone on bone knees, it's going to be difficult to get her in the car to see another dr with only a Tylenol. If you choose to go to this practice, you are just a number to them. Just another person to pay their bills. Dr Cheng does not care to foster a healthy doctor patient relationship. Avoid this practice! They don't care about their patients. read more

Warning: shady billing practices. Would give zero stars if I could. I scheduled an epidural for some back pain early this year with Elite Pain Management, at the recommendation of my back doctor. I looked up Elite Pain Management and Dr. Cheng, both in network. When I scheduled the appointment, they said they would look into benefits and confirm--I was later told it was covered. Cut to a few months later, and I receive a MASSIVE bill from "First Street Surgery Center." This is not the same name as Elite Pain Management and First Street is not in network. However, the bill said it may not be final due to insurance, so I waited to let things work itself out. Cut to yesterday, I receive a $1700+ bill for the procedure. Mind you, I have had this same procedure 3 other times via a dr covered by insurance (in a different state) and only had to pay about $80. I would have NEVER scheduled this location if I had known about this bait and switch. I spoke to the office's billing person, who clearly did not understand nor did she know how to help. She directed me to the billing company they use, Provider Billing. The woman I spoke with clearly understood that Elite Pain Mgmt messed up, and first negotiated the bill to half of the $1700 total. When I expressed disbelief that I would still have to pay that amount when I was never told this would be out of network, she negotiated it down to $500. This number is much bettter than around $1700, and while I appreciate her efforts, it still is over $400 more than I expected to pay. I don't just have that kind of cash laying around. She then clearly did not want to put me on a payment plan, but offered to split the payment over 2 months. Again, this is much more manageable and I appreciate her help. Regardless, though, I should never be in this position in the first place. MAKE SURE YOU GET PROPER INFORMATION ON INSURANCE AND BILLING. Ask if it will be billed under Elite Pain Mgmt or First Street Surgery Center. They did not utter a word to me about First Street and I'm stuck paying a very expensive bill. I would never recommend this place to anyone. This is a total bait and switch and highly unethical. read more

My Rheumatologist referred me to Dr. Cheng due to pain from Lupus and other undetermined issues. Dr. Cheng listened very attentively; asked questions; and has been very helpful. Additionally, Elizabeth - the NP assigned to see me has been great to work with. Both she and Dr. Cheng make me feel like I'm not going crazy imagining this pain and have helped aleve it. The entire staff is freindly and welcoming. read more

Love love love Dr. Chen and his office staff. Dr. Chen is very smart, has a great bedside manner, and a sense of humor to boot! He tries to get to the root of the problem and solve it. His office associate Dr. Kim is also wonderful. I have been seeing him for pelvic floor dysfunction and pudendal nerve entrapment. He is making it easier for me to control my pain. I would definitely recommend this practice to anyone for pain management. read more

This is the best pain doctor I have ever been to. Dr. cheng has completely changed my life, I feel like re-born! I would recommend Dr. cheng to anyone who currently suffering any pain. Life without pain is such wonderful feeling! read more

I'm 66, & have had chronic & unrelenting pain for nearly 20 yrs following numerous surgeries. As a result I've been involved with pain Drs. a long time. I have pretty good knowledge of the use of pain medications, what works for me & what doesn't. I am compliant, proactive & vocal when it comes to my own pain treatment plan. Long story short, Dr Cheng was more interested in control & his own agenda than in listening about or discussing my concerns & pain issues. If you want to actually be involved in your own treatment, you may not want Dr Cheng as your Dr. I certainly didn't. read more

Dr. Cheng and his staff are amazing! They are empathetic, professional and detailed in their communication. Dr. Cheng himself is very approachable. He was personal, caring, very intelligent. He took a fresh approach to my conditions I've been dealing with for more than a decade. Due to his approach, he helped to find some reasons for my symptoms that had not been found in the past. I look forward to continuing to work with him and his staff. Highly, highly recommend! read more

Elizabeth, Dr. Cheng, Dr. Trin and the girls up front. Joslyn, Maria, Norma and the entire team. I have yet to be happier elsewhere. Being a long term patient about 3 years maybe longer there is no better pain management in my eyes. Compassionate, understanding but also a practice with care and social responsibility. I feel this office truly functions to meet the needs of chronic pain suffers but also offer multiple solutions without compromise of you knowing what works best for you. I personally feel this office, from doctors, nurses and staff all care about your overall well being. Thank you all for everything you do to keep me going and comfortable as safely possible. R. Villagracia read more

Too bad I can't do ZERO stars. When I first stared to see Dr. Cheng, he seemed like he genuinely cared about his patients. I have not seen him in years. When I schedule an appointment and specifically request to see him, I'm still seen by a nurse practitioner. I recently requested to have paperwork filled out by the Doctor and was charged over $200 because they charge $30 per page and was told it would take at least a month to have it filled out because they are under staffed. Fast forward 2 months I was told I would be given a $130 refund, but would not process it without me coming into the office. It's so sad that people like me who see pain management doctors must go through life like this but also go through things like this. Now when the you call the doctors office it goes through an answering service. You can't see or talk to doctor any longer. I see this practice diminishing due lack of care. read more

Dr. Marc Cheng and his staff are a excellent group of professionals in pain management. From the moment I walked in I felt there was a sense of compassionate care Dr. Cheng took the time to listen and he really heard that I was interested in exploring a variety of pain management alternatives to surgery. His team of doctors and his nursing staff were reassuring and very attentive during treatment. I highly recommend Elite Pain Management for outstanding, personal care in the healing process. read more

Wow. Their staff is soooo rude and does not know how a real doctor's office runs. I just called to find out information and they refused to tell me anything before I had a referral sent over (even though I don't need referrals with my type of insurance). I asked the lady on the phone why I would want a referral if I didn't know more about what they did and she said I could check the website. Incompetence is not appreciated. You just lost a patient. read more

Dr. Cheng and his staff are amazing! Dr. Cheng is friendly and he is very thorough and knowledgeable. He listens to his patients and you never feel rushed. I injured my tailbone and Dr. Cheng was excellent in going step by step in identifying what the cause of the injury was and our solution towards recovery. If you're suffering some kind of chronic pain or injuries due to sport or work related I'd definitely recommend making an appointment with Dr. Cheng. read more

Dr. Cheng is very nice and very helpful! Even tho the epidural didn't work for me, I enjoyed being seen by him and his staff.

Best pain management Dr! He and the staff are always very friendly and take excellent care of me. They think outside of the box on ways to help and treat everyone like family. read more

I was referred to Dr. Cheng by my PCP when I was in severe pain & an MRI pointed to a pinched nerve in my neck as the cause. Dr. Cheng was very friendly & was able to do an epidural on the day of my first appointment, even though that wasn't his "scheduled" procedure day. I didn't think it worked, but now realize that the level of pain was decreasing every day. A second epidural reduced the pain significantly. Dr. C's entire staff are friendly & professional. I truly appreciate his keeping me informed of every step during the procedure, to make sure I was at ease. read more