My name is Robert Beckman I had 2 knee replacements within the last year. Paul Groschel (physical…read moretherapist ) did a lot of time working with me in my recovery and rehab. I was treated well by Paul along with the other staff Highline Phyical Therapy in Bonnie lake Wa. I would recommend this location for anybody who needs physical therapy.

My therapist was amazing. She gave me the tools I needed to strengthen my hands and even helped me…read moreget DME ring splints for my hands. She even let me know that the practice would take the hit and cover the portion my insurance was supposed to cover for my splints if insurance decided not to cover it. I was beyond impressed with this place and would have recommended it to anyone and everyone at the time. It is rare to see a practice go out of its way to make sure its patients get the proper care, even if it affects them. However, after my experiences with the front desk, I do not ever plan to return. I received a bill that was over $100, which was not a surprise, and I was fine with. I had, however, asked to see the itemized receipt on multiple occasions and was not provided with this information as I had asked. One of the receptionists I spoke with the most about this itemized bill seemed to get very distracted easily. Before the itemized bill became a problem, he asked for my Instagram, and after I said no, he continuously flirted with me. I just tried to stay friendly and ignored it since he didn't show any harmful intentions. His flirtatiousness had only become a problem once the issue of the bill had arisen. He said he would communicate with my hand therapist about this bill and what items were charged, and he never once got back to me. I ended up paying this bill without an itemized receipt, which was very frustrating to say the least. After I had finished my therapy, I had come across another issue. Another receptionist had told me to ignore the bills I was getting in the mail, as I had already paid all of my bills. So I did, then found out 2 years later I was sent to collections for an unpaid bill. I had reached out multiple times to Bonney Lake Highline PT and even left voicemails with no response to find out if I was sent to collections or if this was a scam. I ended up having to go directly into the office to discuss this with one of the receptionists. He had confirmed that I was sent to collections and showed me the bill. I asked him to talk to his manager about how frustrating it was for me to be given so much misinformation. Fast forward to today, when I call collections, I find out my bill is nearly double the bill Highline sent in. I asked them to explain. They said that it was the full bill they had received. They hadn't added anything onto the bill, and we figured out together that Highline had shown me the wrong bill when I went in person. Once highline had sent the bill to colelctions they wouldn't have kept that in their reccords and so they would not have the bill to show me anymore. It has been a few weeks since I asked for the situation of being sent to collections to be brought up to the manager. I haven't received any communications or so much as an apology. I am beyond disappointed with their services and continuous miscommunication.

I've had to use Cascade Orthopedics in 2007, 2021, and again in 2023. I like the fact that there is…read morean Imaging company located at the Auburn location. I like my doctor who has been with me each of the 3 times.

From the owner: Cascade Orthopaedics in Auburn and Bonney Lake, Washington, is the only private orthopaedic and…read moresports medicine clinic in the area. Consisting of a team of trained orthopaedic surgeons, the practice provides compassionate and high-quality care to patients in the area. The orthopaedic surgery clinic offers on-site diagnostic testing, including imaging and electromyogram (EMG) testing to diagnose conditions such as carpal tunnel syndrome, fractures, elbow disorders, and shoulder disorders. Additionally, the team at Cascade Orthopaedics use their on-site ultrasound-guided imaging to assist with pain management procedures and joint injections.   Cascade Orthopaedics provides urgent orthopaedic care to manage those unexpected injuries. The orthopaedic surgery clinic also has an ambulatory surgical center where they perform arthroscopy procedures, total joint replacement, and spinal surgery. At Cascade Orthopaedics, the team takes a diverse approach to care, from conservative to surgical and holistic to traditional.  The orthopaedic surgery clinic aims to reduce pain, promote healing, and restore health and function. Call Cascade Orthopaedics, or schedule an appointment online today.

Friendly staff, they care about you and your recovery, private rooms, clean, available on weekends…read moreif necessary and I'd recommend PVPT to everyone!

I went here for about 12 weeks after having full hip replacement surgery. I'm very unhappy with the…read morePT named Travis as my last visit he said would be my last. I had just been approved for at least 10 more sessions through my Dr. When I arrived for my appt he said this will be my Iast session and will be letting me go because there are more important patients than me now. He Did say that I had called in sick quite a few times but I did have Covid and needed time away until I was better. I also had Sinus surgery in the past and had explained some complications from it. I did mention that they had called Me and canceled at least 3x over being sick and 1 of those times I showed up.and they said they hadn't gotten approval for my next set of appts through my Dr. I would have to pay out of pocket that day but they never bothered to call me before I made the 30 minute commute. I was told the computer didn't let them know which I know is a cop out as I've heard them on the phone before speaking to a client to let them know they haven't gotten a new Drs approval yet. Also there were times he would be working with another patient and I would be finished and waiting at least 5 mins after completing my exercise for the next assignment. This happened at least 2 to 3 times in one session the last time I was there. Also I would hear some of the other PTs speaking of other patients personal issues in front of me when they weren't even there. One was how someone passed away and to not ask how she was doing because she would just start crying .This seems very unprofessional and shouldve been spoken about privately. I had just lost a family member so this really saddened me that day. The way they have all of the workout tables are super close to each other so if you have to do a workout the other person's butt could be in your face. There is plenty of room to spread the tables further apart and I asked why don't they move them? They said because they need to keep one table for all of their cleaning products. But yet there are black dirty rags left on the window sil right where your head would be next to the table. They seem quite friendly there but I feel it's fake and they really don't care about their patients feelings or progress as not even one time did I get positive feedback from Travis on my progress. I informed my Dr and I will be going elsewhere with my business. I had used ATI in the past before surgery at the Everett location and had a wonderful experience with their PTs.

Friendly, professional staff. Was skeptical of any benefits I would experience under their care…read more Wrong! Anyone needing physical therapy should consider Graham ATI.

Excelent place highly recommended, nice ambience , staff very polite, friendly , they very well…read moretrained, how to treat people with pain ,with empathy and patience . And Megan , what can I say ,She the best Pt , I ever had, excellent professional, kind ,knowledgeable, patience,.a beautiful person Thank you very much to all

The folks at Summit (RET) Physical Therapy in Puyallup are amazing! From the front door to the back…read morewall, this place is filled with caring, skilled, attentive staff! I always receive a warm welcome at the front desk, the cadre of therapy assistants are so helpful and the Physical Therapy doctors and assistants are knowledgeable and well trained .. my issues continue to improve with every visit. If you have aches or pains, I very highly recommend coming to see this group of professionals!

Really great experience. Was seen on short notice. Definitely recommend. I need to go "back."read more

My husband and I loved our first adjustments with Dr. Earle. He took lots of time and like others…read morehave mentioned, worked on muscles before the adjustment. But later adjustments were far less careful & thorough. I had a lot of relief from a low-back issue after my first adjustment, but subsequent ones not so much. Plus, the billing was pretty weird - we ended up paying a lot more for out of pocket than we were expecting and the receptionist / office manager at the time was pretty clueless and unhelpful. They got really defensive when asked about billing, so we just stopped going.

After a car accident I was referred to this clinic for follow up. The referral was sent on 11/13. I…read morefollowed up multiple times. The first week I called I was told it was being referred to the spinal specialist and they would need to review it so they could schedule me. I called back the next week and was told they still had not reviewed it but they would send another message. I called the following week and was told it was still being reviewed but they would send an urgent message and I would hear back with 24 hours. I called back the next day and was told it takes 48 hours for a response to an urgent message. I called back the next week and they said they still did not have it. I called back again the following week and was told "Oh it's been accepted we can schedule you now". We scheduled for two weeks out. The next day I got a call saying that was an accident that I shouldn't have been scheduled because it had not been reviewed yet and they needed to cancel the appointment. Today I finally got a call saying we need to refer you to someone else. So it took 5 weeks for them to tell me that they need to send me somewhere else. Meanwhile I'm in pain and doing what I can to alleviate it. The administrative process is awful. People should not have e to wait 5 weeks for a case to be accepted or referred out. On top of that no one at the office even knew what was going on as I was given several different messages.

The doctors really don't care about patients unless you are bad enough to have surgery. I suffered…read morea broken bone (the bone was broken with a chipped off piece) and possible fracture in my wrist. My (good) doctor wanted a ct scan to see the extent of the injury and all Dr. Komatsu did was another x-ray that showed the same thing I knew before and said I was healing. How would he know?? He never did the ct scan to see the damage, not to mention it took over a month for an appointment. This is my second bad experience with them. He just didn't care in the 10 minute appt I had talking to him. He didn't listen to what I was saying, I felt invisible. He showed me the brace I needed on Amazon so I could buy one!! Then he referred physical therapy so I could get a wrist brace from them and they don't even do that! It's like he wanted me to be someone else's problem. Don't waste your time with this place. So now I have a broken wrist and have no idea what to do...if I could give zero stars I would.

At the end of April I broke my hand and was referred to Rainier Orthopedic Institute to determine…read moreif I needed surgery or not and for a treatment plan. Since then I've been in twice and I've had a great experience! The office staff I've encountered has always been nice. Wait times have never been rough for me, both in the lobby to be taken back and then when needing to get x-rays. I have been seeing Dr. Kevin D. He's been really personable and kind throughout my experience! Overall this has been a great office to help me throughout the healing journey for my hand.

I don't usually write reviews for medical places unless something really stands out, but Rainier…read moreOrthopedic Institute genuinely impressed me. They saw my brother for a broken femur, which is obviously not a small thing, and from the moment we were there, the care felt different. The provider who saw him took her time, didn't rush through anything, and actually answered all of our questions in a way that made sense. You could tell she cared, not just about the injury, but about him as a person going through it. Same goes for her medical assistant. Super kind, attentive, and just easy to talk to. It didn't feel cold or clinical the way some places do. It felt like they actually wanted to make sure we understood everything and felt supported. Honestly, after seeing how they handled his care, I've been seriously considering switching my own care over to them. That says a lot coming from someone who's pretty particular about where I go. If you're dealing with anything orthopedic-related and want a team that actually listens and treats you like a human, I would absolutely recommend them.