Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.

Sauna purchased 1 month ago under warranty. Door improperly sealed causing water intrusion…read more Multiple attempts to resolve ignored. Currently escalating through consumer protection.

What's that saying you always remember bad and good service... Went hot tub shopping years ago, and…read morethis was one store we stopped into. The owner (and elderly man) could not have been more unfriendly, awful, and just plain nasty. I'm not sure if this store is still open but it say permanently closed here on yelp? Can speak for any other employees but the owner was terrible, and had an attitude. I would highly recommend NOT using this business

If you warranty your services for 30 days, why did you refuse to return my phone calls or offer to…read morerepair the 5K pool cover that was a week old? All talk, no action.

While in Virginia we opted to take the kids to this city center. It's really appealing and looks…read morewell taken care of. There is a workout area, park, and pool area for young kids and a full pool area as well. Upon entry we were immediately turned off as staff are all rude from the front desk to the lifeguards. The woman at the front was so brash. Cost Warrenton locals: $6 kids and $7.50 adults for the pool area, playground is free. They have family lockers and rooms to change in which is really cool. Everything is clean. Pool area isn't ventilated well and needs fans. It's more humid inside than out on a hot day. They also have minimal seats with broken chairs if you're a bystander. There are three lifeguards on duty which makes you feel secure in the size of the play area, some of them however have their feet kicked up and are talking to each other on walkie talkies so not sure how much attention they are paying to the kids. The kids had lots of fun inside and outside. Loved going down the big slide and playing in the water area. It is a good break for the kids and I would recommend it, as long as you know all the rules and regulations ahead of time.

Been going on and off for years. Brought my kids there when they were young and I've taken water…read moreaerobics there. It would be nice if more times were offered for classes but at least there's one Saturday morning class. Late afternoon and evening classes would be useful for those that work. Staff is friendly. Water aerobics classes are ok. Sometimes it feels like the instructor is rushing. As soon as you start a set they move onto a different exercise. It's quicker to do a movement on land than it is in the water. Because of that, I notice many people just do their own thing. And the instructors are hard to hear especially if you're completely to one side. Not everyone can be in the middle. You get out of it what you put in but the whole purpose of going to a class is for the instruction. I can go to a pool and do my own thing, I'm paying for the instruction. Having the toddler swim lessons in the big pool while having the adult water class is not the best idea. I understand the other pool was closed for whatever reason but cancel whatever you had over there or move the times. You've got parents and toddlers there for swim class, parents and toddlers there to just play (hanging out on the steps bc their toddler is afraid, waters too deep, etc an employee did ask one parent to move bc it's not ideal to hang out on the steps) and you've got about 15 older adults there for water aerobics....really? Adjust the times.

We've used Millennium Pools to open, close and service our pool (as needed) for approximately the…read morelast five years. After having poor experiences with some of their competitors, I've been very pleased with their professionalism and attention to detail while still offering competitive prices. I appreciate their work order reports and the very detailed pictures that they include. I also wanted to call out two of their employees, specifically -- Nahum and Miguel. This year, due to all of the snow, our pool cover caved in and the pool cover pump accidentally pumped out most of the pool water before we discovered it. That, coupled with lots of leaves in the pool, made for a much more difficult opening this year. Nevertheless, Nahum and Miguel went the extra mile to get the pool to open very clean and clear. They spent extra time but did so with a very positive, helpful attitude that I appreciated. I would highly recommend them.

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

Excellent communication and pool cleaning resulted in removal of stains and we now have a pristine…read morepool.

I have used Dolphin for 2 years for weekly pool service. They have been fantastic! On time,…read moreresponsive and did quality work.

Everything On time. Polite , great service…read more Beautiful design . Highly recommended Try them.

If I could give 0 stars I would but it doesn't look like it matters because it looks like they've…read morebailed and have gone silent since June. What a shame - they did good work at the beginning but just wouldn't finish us off. Never closed permit and never delivered cover. Even shook us down for an extra 6K. Will probably sue him if I can ever track him down.

I used them to open and close my pool no problem kinda expensive though. Noah and Chris came by my…read morehouse today after I had contacted them numerous times. I must confess they did an excellent job repairing my pump testing the chemicals in both my pool and Spa. They are the nicest guy you could hope to meet. Thank to them for getting my pool and spa running for a reasonable cost.

By far the best pool place in Winchester. Anytime we have allergy issues or a cloudy pool that…read morestumps us we take a sample to them and they let us know exactly how to fix the issue. This stuff is always super helpful. We had a leak in our vinyl lining and couldn't get anyone to help us figure out the error and how to fix it. They were so helpful and directed us to someone who was able to order a custom size liner and install it for us.