If I could give Gilbert 0 stars I would. This man is so flakey and unreliable. He never shows up to appointments and had the audacity to hang up on my colleague, tell her he is on the way but never showed up over 4 times, and just hung up on me for my furious tone of voice?! How is this man in business with all the bad reviews!!!! Gilbert I hope your lunch was great after our conversation, your work ethics are terrible and your service is not up to par. I will be speaking to AT&T and DirectTV about stripping your rights as a service provider/contractor considering you are not dependable and putting people's businesses at stake with your false advertisement of a business. read more

CAUTION, this company is a SCAM. This company was at our local Home Show. They took are personal information, credit card information and signed us up for new DirecTV service. Promised an installation date, etc.. NO SHOW for the install appointment. WILL NOT answer their phone. AT&T/DirecTV does not have information on this company! SCAM! SCAM! SCAM! read more

Please don't do business with this person named Sara Flaming. My brother signed up with her and was promised in writing bundle service of 81.99 fir internet, voice and directtv. Bills come out to be about $140. I work for AT&T and this is not what we do. I will investigate this. read more

Do NOT provide services for the owner of Elite Satellite Services. Gilbert Flores promised me payment for my 1st service on his personal property and hasnt paid yet. He is completely disrespectful, unprofessional, and the rudest man I have ever met. Lots of bad reviews all over the social media. Always look up who you will do business with. I strongly discourage anyone from dealing with him. Bad reviews from people who have worked with him. Please avoid any contact with Gilbert Flores on Pollasky in Clovis. read more

THE WORST!!! Have tried doing business with the owner Gilbert Flores in a few occasions. I have got to say I have never dealt with someone more unprofessional IN MY LIFE!! He does not respect your time. Not a man of his word. Does not honor his written or verbal agreements. It was no surprise to see all the bad yelp reviews, BBB complaints, and consumer affairs reports. This man should not be allowed to be doing business with anybody. read more

I would like to give them 0 Star if i could the Rep. Sara Flaming came promise me a pkg. telephone line, internet & direct tv. the cable company came but still waiting for the other 2 services 3 months later. now I am paying more than before and this person does't return my calls. bad, bad experience!!!! read more

Very Poor customer service . The manager Elizabeth was very nice at the moment of sign up, now she won't return my calls/text messages. I now have a bill from directv and one from aT&t. I was promised 3 months free of internet and my bill is higher than before. read more

Please do not go here. Very poor service. They like to lied to get a sale. Lie about servic installation. Lied to get a sale. They DO NOT keep the promise they make. I'll write it again: BREAK PROMISE AND LOVED TO LIED TO GET YOU IN THE SERVICE. Stay away from this store. Zero rating. read more

I guess I should of read all reviews before I signed up with this company, basically everything everyone said above this is true. Left over 14 messages not one return, finally talk to office lady who connected me with owner Gilbert, who was apologetic and said he would meet with me first thing in the morning, He never showed up, I called the office very upset they said they would leave him a message, 4 months 5 months later after eight or nine more calls still refusing to get back to me, I still don't know what I did to get this kind of service. 1 star is to much for Elite. It's my own fault for not researching him more... sad read more

Beware of doing business with this company. They promise and Don't deliver. They solicited us to switch to Direct TV and AT&T phone systems. They have the worst customer service and rep Samantha Audelo doesn't return phone calls. The satellite was installed on May 17, 2017 and we are still waiting for the rest of the service to be completed. We have called Elite too many times inquiring about the phone transfer to AT&T. They claimed that our current phone company would not port the numbers (odd) Our current phone company has no record of a request to port the numbers and there is no hold on it. We called Elite back and informed them and they said they will get back to us in two days. Two months later, we are paying more money and being frustrated with their excuses. We have given them enough opportunity to remedy this issue and so maybe this review on Yelp will get the service moving. read more

Jarred Lemus-the sales manager said everything right at the Visalia Home Show. Then when I needed questions answered he would never return my calls. I was promised a $300 Visa reward card-only getting $200. I was promised Hallmark on my selected list-no Hallmark to be found. I had to call and switch. I clearly stated to him if I couldn't get Hallmark then don't talk to me. He said oh yes we have Hallmark no problem. Such a liar. And not returning customer calls is a terrible way for a "manager" to behave! Will never recommend this company! read more

*commercial business review* Lowered bills and great service.

Let me cut to the chase about this outfit: Please please do not purchase anything through them. Because once you sign up with them, this is it you will never hear from them and you are on your own. And they make you all sorts of promises on the contract, but nothing will go through DirecTV or AT&T. I purchased a combo package through them back in June. They told me I am lucky because there's an amazon $250 gift card promo for signing up with them. I've been calling DirecTV and AT&T since June-2018, to get that gift card but no one seems to know anything about this promo. And I called Christina several times to ask for help but received a call back. Finally, I asked to speak to Gilbert a supervisor there, but christina ended up calling me back and to my surprise she told me that the amazon card promo has expired because I did not claim it in time! Very disappointed with the quality of the service because they completely lack professionalism and commitment to customers. Sam-- read more

Worst customer service. Completely unprofessional. Does not return phone calls at all. Don't do business with this company.

Buyer beware!!!!! Gilbert Flores the owner was very quick to bad mouth his competitors and taut how wonderful their services were with ADT. Promised a bunch of things and then never showed several times to install. Called MANY times only to be put on endless hold and then hung up on. Then whenever I call back (several times) they hang up. Contacted ADT Corporate and they have no control over what their 3rd party dealers do, so you are on your own! read more

do not do business with this company!!! total scam artist, and what ever you do do not talk to sara flaming she is a middle aged white woman who drew a contract and signed it. it says we are getting a bundle for $179 ! non of it was true they never call back. she is the worst kind of person that you can deal with she come off as sincere and caring but in reality she is a scam artist even her business card says at&t on it but the company is called elite satellite. stay away from them. and i'll be calling bbb read more

I should have gone with my gut feeling. And the review made by AJ R He was the first to post a review about Elite Satellite Services in Fresno. Now i'm stuck with a Direct Tv contract for 2 years! Yeap Thanks to Elizabeth L. Commercial Sales Manager. I guess all of her promises of price lock for 2 years are not real. It's month 2 and AT&T hasen't even heard of anyone trying to lower our AT&T or internet bill. I have called several times to try to talk to someone about the issue It's either they are not there, or "Oh they just left" or call in 15 minutes they will be here (Marisela never answers or calls back). Let me start by saying there is no such thing as a "Bundle" with these people it's a lie! Also they tell you about being charged for the first month and that you will get a credit back also a lie! Elizabeth price lock for 2 years for $81.99 for AT&T internet, direct tv and AT&T business phone also a lie. That price lock actually is for 1 year with direct tv after the 1st year all discounts will be removed and you will be stuck with a regular price bill for the second year yeah she won't tell you that. If you want services call the companies directly they have better pricing and actually legal documentation. I will be getting a hold of my attorney showing him all the documents i'm sure he will find them very interesting specially if none of the actual written promises are being honored are you reading Elizabeth! I sure hope so. I'm sorry for everyone else that has been screwed by these people and this company. I'm sure there will be more people maybe enough to do a class action lawsuit. People like Elizabeth should not get away that easily. Or for that matter Elite Satellite Services! mmm I'm wondering if some of the local news stations would be willing to hear about this and report on it!? BBB it is! read more

SCAM!!!!!! Beware of this company they are a complete scam. They will not deliver what they promise and will not help if you can even get a hold of them. Promise phone and direct tv for $100 a month and after 4 months its still $140 per month and they keep saying the discounts will kick in eventually and to just wait. They will not give a refund for all of the months of over payment and there is no end in sight for when the "discounts" will kick in. They just say trust us they will eventually be discounted. Total and absolute scam artist. read more

Elite Satellite has been a great company to work with. The sales agent Jared was professional & listened to what my needs were & what my budget was. Then scheduling my installation. When the installer came he was informative on how everything worked. I also got my internet connected as well. I had to call the office and the office assistant Jessica was perfect!. She was professional & explained my entire bill along with making sure I was happy with my service. I want just happy about my service. I was very impressed & excited to have my service. My Bill's are affordable & I really enjoy my service! Thank you so much to everyone. From start to finish it was a great experience! read more

I'm genuinely surprised to see the previous reviews, my experience thus far has exceeded my expectations. I signed up originally for my auto shop. Not only was the woman very professional, and pleasant, she was able to get our total cost down like promised. I enjoyed the service so much I decided to sign up with her for my home as well. So far so good! read more

Signed up a few months ago with some reps who came to my door. They were really polite and informative and gave me the location of their office because I wasn't comfortable with giving my card (you never know) I was happy to see that they did have their main office in Clovis, and the staff I dealt with inside were incredible. I spoke with the girl in the front (not sure how to spell her name) and another woman and they were both great. I actually recently went back last week because my puppy chewed up the remote and they replaced it for free and sent a tech to connect it to my TV for me. read more

Elite Satellite is truly amazing. Their customer service office was so helpful & friendly. When I had a question about my cable they were eager to assist me. The technician who installed my cable was professional and explained everything to me and let me know if anything happened to call the office & they'll be notified. When my bill came in the mail it was exactly what they had quoted me. I want to say thank you so much to the Elite employees from the beginning to the end it was pleasant & great! read more

Thee worst ! They shouldn't even be in business. They installed my system 2 weeks ago and I'm still waiting for the rest of my equipment. I've called there office several times and just get the run around. I've been promised a tech 4 times and no one shows up. Very bad customer service. Promises that are never kept. Avoid . Avoid . read more

Someone from this business ( sonia pena & a another person) came to my shop and offered a internet with direct tv .i already had att intenet,I was paying $60 per month, they offered me $39.99 per month per month and signed a contract.And never told me that I will be getting 2 bills, one from att and one from direct tv.I paid att $129.99 in 2 months and $98 to direct tv. in 2 months already.I call their office but dont get no help.Called direct tv, there is no help either,I am stuck for 2 years now but I may have talk to attorney to solve this.this is unnecessary stress to me ,People from this business in field and at front office are not responsible.What should I do..I made a big mistake..I dont recommend this business to anyone. read more

thieves!!!!! stay away!! told me $36.99 for internet 10mb line and tv 150ch for 24 months. they said sorry no internet in your location after they charge me?????? so why lie to me and charge me $100 not $36.99 ??? thieves!!! im so furious!!! these are professional thieves!! i called for days, only to get the run around and never a manager.. they told me its best if you come to the shop??! read more

My experience with this company was absolutely horrible! In July of 2017 I gave them a deposit of $24 to ensure that I would be there when the technician came to check my rooftop for satellite reception. They failed to send the technician on the stated date. We rescheduled for the following week. When the technician came in a very few seconds he was able to determine that my neighbor's trees block the satellite reception. He informed me I would get my $24 deposit back. 18 months later I am still waiting! I have made numerous phone calls only to be ignored. I was informed last week that I would have to drive the 55 miles from my house to their office to settle the situation. Because of the principle of the matter I did drive the 55 miles there only to have the manager to whom I gave the $24 in July of 2017 deny any knowledge of the transaction. I showed him the receipt and he just smirked. Then he said that he wasn't going to give me My money. This Manager is more crooked than a corkscrew. Avoid any business contact with them. 18 months of them blowing me off read more

This is what you can call the worst cable company there is in the valley. When signing you up they have the best manners and are very friendly. When calling to get a hold of the manager or the sales rep they are the worst. Worst customer service reps in the office Blanca & Lorena are both very unprofessional. They are So unprofessional the way they treat their customers is not ok but the BBB will know about my whole issue with these people. The lock in price is not true! The bill goes up way too high and when you go into the office to fix it they say the "manager" Ben,Phil,Bob,Benito, John,Cris, Micheal will call and guess what there's no one in the office by that name the only boss there is Gilbert. So don't expect for anyone else to call you. He is the worst of the worst also I have no idea how this business is still going. Good thing is that I cancelled my contract through them & actually went with DirecTV Corp. The worst company ever!!! BEWARE!!! They are a big SCAM! I wouldn't even give them one star to bad we have to rate them. read more