I have ATT UVERSE and ATT IPhone. Nothing but problems. It's all about getting more and more money. 35 dollars to reconnect UVERSE and they will disconnect your service in the middle of the night without a text or any notice. Late fee is ten dollars. Paying with an agent 5 dollars. The goal milk every penny u can. I'm now looking for a new internet service needless to say. !! I paid 195 last month and 122.99 today. Ridiculous I don't believe I owed that much! Now I told them I'm looking for a new internet. And they are already talking about my last bill. My balance is zero right now !!! Oh I forgot reconnect fee 35 dollars !!! Can't wait to leave this internet !!! read more

I had nothing but issues with AT&T from the time I moved to Fresno, seems to always go out when the weather gets warmer (May - June) , they've changed my router 4 times in 4 years and charged me $100 for one of those time and NEVER paid me back for it as they stated they would. THIS IS THE WORST EVER BIG BUSINESS SCAM. Hope this reaches a lot of people to change their service to anything else (which is better). Tried to be loyal , but you can't get through by phone and online is automated as well. I would have gave negative start if I could. Over priced and under service is what AT&T provides. Took me 4 days to finally get a disconnect date set up. GOOD RIDDENS. OMG ITS DOWN AGAIN AS I TRY TO POST THIS read more

Worst company ever. Horrible customer service. Never once did they deliver what was promised on the contract. They bump your prices up even though contract says otherwise They will make you download the Smart home app that lies about internet speed. I hope a good lawyer gets them soon read more

AT&T Internet - Internet Service Providers Near Me

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After my ATT Uverse contract was up, ATT jacked up my bill by $100. Like clockwork, they tried to rip me off without telling me what was happening. Like an idiot, I inquired about ATT TV. I was told I'd get all the desirable channels I had with Uverse, like Bay Area Sports, Science HD, etc etc. Bundled with the a 1 GBPS internet, just under $100 a month. Sounded good at the time. TV (streaming) I was connected to the pathetic channel selection in the lowest tier (65+). No Bay Area Sports, no Redzone or NFL channel, no Science Channel. They require expensive upgrade plans to be seen. Worse yet, an ATT rep confided in me that basic channel rate will DOUBLE in 2021. $100 for basic cable. Gigabit Intenet- After a wireless modem swap, the tech could see 1 GB/Sec speeds at the modem. At the computer (Macbook) however, I saw NO INCREASE in speed. Why? WiFi won't support the GB speed. For a single user, there is no reason to pay for GB speed when 300 MB speed is just as fast. For multiple simultaneous users, you'd probably experience better performance. No wonder so many people are cutting the cords these days. ATT sucks. read more

Would love to give zero stars. We've had AT&T forever. We've always had issues with wifi being bad and unplugging and plugging back in usually helped. Well after doing this for years the service stops working. Downloads are kb/s compared to having MB/s you have to commit to calling once a month to having the wifi work well. Apparently they can reset it in a special way and clear up the line. I.E. they open the service and adjust how much speed they let through. Their known to throttle everyone's download speeds. Calling gets you a service rep from another country(Last two times were Phillipines) they magically reset it and it works for a month and then same issue. Already looking into alternative internet places because this internet is the worst I've ever experienced. Definitely looking into alternatives from 300kb/s max download read more

Another round with the USELESS AT&T. My internet went down 1 week ago. Called and they scheduled an appointment 4 days later. #1: Service Rep didn't show up. Rescheduled for the next day. #2: Service Rep didn't shop up and when I called they said no appointment was scheduled for that day plus when they looked said that case was closed! Finally got it fixed today. I was able to get credited for the 7 days I didn't have internet. Now this is the killer. Without knowing that my WiiFii wasn't working we were using our shared mobile data instead. Was told if we went over our limit and was given another 1G that they would take the $15 away. They couldn't credit the shared data that we used unknowingly the WiiFii wasn't working. Their excuse: WE HAVE NO MANUEL WAY OF CREDITING YOU FOR LOST DATA!!! FEELS LIKE: YOU LOST ALL THAT SHARED DATA, TOUGH! THAT'S YOUR PROBLEM NOT OURS. WE DON'T CARE THAT ALL THOSE ROLLOVER DATA IS ALL GONE!!! What a bunch of crap!!!! Had nothing but problems with AT&T in the past. They're just taking advantage of our remote location and not having any competition with other companies. read more

I have no idea what AT&T is doing, but I threw their internet and TV out after a couple of days. They have each service in different departments. One for internet, one for satellite TV and one for TV through phone lines. None of these departments communicate with each other, nor, does it seem, can they look at your account if you are not talking to the right department. I installed a high speed internet and TV. It was horrible. The TV buffered when I was watching simple shows like CNN, and I wasn't using the internet for anything else. The worst. Their TV service is clunky and not self explanatory or easy to use. They also don't have Prime TV. read more

ATT technician Louis discovered my phone line/internet was deliberately disconnected. He asked if another ATT technician been in my area. I said YES. Another ATT technician was installing for new renter next door same day I reported my phone & internet stopped working. Address of this rental is 7*** North Laval. It's very unprofessional for this ATT technician to take short cut at the expense of existing long term ATT customer. He doesn't CARE. His actions caused inconvenient, waste of my time & IT'S TIME TO EXPLORE COMCAST read more

@AT&T Uverse TV SUCKS!!! An AT&T sales rep told us we could save money, lots of money & receive dozens of additional channels if we switch from DirectTV to Uverse TV service (both are AT&T products). DirectTV is a satellite service, Uverse is an internet TV service. We made the switch two months ago and started having nothing but daily problems as soon as the installer drove away, frozen screen, lost signal, 20 to 30 minutes to reboot etc. Two other techs have been back with a third scheduled to come back Sunday, two days from now. My advice to all: DO NOT SWITCH TO UVERSE TV!!!! I can't believe AT&T has their sales reps PUSH such an inferior product! John Loogman Jr. Hanford Ca. - 34 year AT&T Customer It's been a year now and AT&T Uverse TV STILL SUCKS!!! Nothing but problems all year, frozen screen, lost signals, 10 to 15 minutes to reboot, recordings stop have way through to program or no recording at all even though tee recordings list shows the title of the show, etc. etc. The good news is it's been a year and we're finally out of our contract so we're dumping this lousy service ASAP John Loogman Jr. Hanford Ca. - 35 year AT&T Customer. read more

Well my bill is supposed to be around $100. But it is consistently around $170. And I'm pretty sure the guys who set up my internet stole my $160 watch. Have not seen it since they came to set up their scammy ass internet. So awesome. Love it. Fuck this company. I'd give it zero stars if I could. read more

I am writing this review while on hold with AT&T customer service. I've already been on the phone for an hour. AT&T is my provider for home phone, cell, TV, and internet. Here's why you shouldn't choose them: 1) Inconsistent connectivity / weak signal for phone and wifi 2) Router requires frequent reboot which takes about 10 min. each time 3) Speed varies, but typically 1/3 or less of what is promised when tested 4) Equipment purchased to improve/extend wifi signal is ineffectual 5) Expect to be charged for any product or service whether it works or not 6) AT&T may not honor their service contract, but you will, or else 7) Billing is often incorrect and typically more than agreed-upon price 8) Customer service/tech support outsourced to agents reading scripts 9) When calling, expect to be repeatedly transferred to other departments and placed on hold for hours (or until you give up) 10) I waited to write reason number 10 so I could tell you exactly how long I was on hold this time, but it's been over two hours now. Well played AT&T...you win again. read more

I just had Uverse internet installed for my parents, since their existing ISP (Clear/wire) is shutting off in November 2015. I'm writing a review hoping that it might be helpful to somebody else if they find themselves in this situation. My parents and myself have two older (7+ years) Macs running Snow Leopard. We also have 2 iPhones and a Nexus 5, and a ChromeCast. When they came to hook up the internet, the tech was helpful and friendly. Unfortunately, when it came time to test the network, it seemed to only be working reliably for the newer devices (my phone, my mom's iPhone and the tech's iPad). On my parents' iMac it caused incessant hanging, and it actually froze up my MBP's entire Finder four times in a row, necessitating a hard reboot each time. The tech's eventual answer was to 'buy a new computer.' While that might be true, my parents shouldn't be expected to dump $$$ on a new computer just because of a switch in ISP! After much troubleshooting, I came to the conclusion that it was the all-in-one Modem/Wireless Router. I don't know if there are some settings that would make it function better or not, because it was basically impossible for me to check the settings before both computers would freeze. I had to boot in safe mode to turn off the wireless in the MBP, and unplug the Ethernet from the iMac. I ended up plugging an ethernet cable into my parents' old wireless router, and then using another ethernet cable to go into the iMac and using their old wireless for the rest of the devices. I wouldn't have bothered with their device as a router, except the tech unplugged everything and insisted that it should work. Maybe for newer Macs and Windows machines, but for the people who have totally functional computers that happen to be older, it's ridiculous and wasteful to think we would throw them out because they won't play nice with their buggy router! That said, the service they are getting currently is much better than Clear, and so far has been okay. We'll see how it holds up in the next few months. read more

This company deserves no stars. I had an appointment scheduled 1 week in advance for installation of business internet. Our appointment was scheduled for 8am-12pm which is already ridiculous how big of a window that is. Come 12pm their technician still didnt show up. Got them on the phone and they said the appointment was 8am-4pm, even more ridiculous! But wait theres more! After wasting another 3 hours, I get a phone call around 3pm and the representative said they can NOT make it out today because they are too busy! Now we have to reschedule and depending if they have to assign us to a contractor, it might take another 10 days. This is mindblowing and may have to consider taking our business elsewhere read more

They raise the price on basic internet and VOIP services every year. My internet has always been sluggish. Their solution was to give me more data which never increased the speed of internet just costed me twice as much. They have a great line of BS to try to keep you as a customer. They promise you the moon and the stars but you end up with a big fat kick in the keister when you get the bill. read more

Horrible expierence with att. During a move i called to swith service to new house. All they wanted to do was sell me an upgrade. I bought the upgrade and an appointment was made for installation on sept 29. Instead of calling me at the number i gave them they somehow got my sisters number and called her saying they had engineer problems. I called them back and they assured me the technican would be out on the 29th. Took the day off work to sit around and no one showed up. Called them back and made another appointment for the 2nd. Took another day off work and they dont show up again. Called att and they said there was an error in the system. Wanted me to setp up another appointment and take another day off work so they can come out. They assured me the tech would be out just like the two previous times. No thank you, please cancel account was transffered to loyalty department. Instead of just canceling account was reassured to please schedule another appoint and they would be out. Tried upselling again. Had to remind her to not waste anymore of my time and just cancel account. She told me the error was them not moving my account to new place but just kept upgrading the service everytime. Guess upselling is more important then good old fashion customer service. A simple call to me would have shown them they screwed up. read more

ATT promised us 100$ gift card, Never received it. We called. We sent notes in our payments nothing. why must we beg ? all I can say is that they do not honor there promotions. They never respond to anything we tried. So don't trust a thing they say. It seems once they got you signed up , its the hell with you. read more

Uverse internet service is the worst ever ..moved 3 houses down had to transfer service ...internet was so worthless keep having to reboot modem 2 3 times a day or more ...they sent 2 technical personnel out both said it was the main box outside wires crossed and not grounded ...have had service for over 6 years but since we moved I got charged for early termination fee ..on something that never worked properly.. Terrible customer service was told by 2 different workers that they would take the charges off ...guess What got bill today still there ...BEWARE internet is terrible customer service is terrible... read more

Since I have been a customer since 2000. We have never had a problem. I live on a farm we have dogs for security. They have serviced us up until this year. When I tried to have two more tv installed they wanted my dogs locked up not just separated from the tech. I guess I have to call Dish or stream to my Guest house. I will start dropping AT&T soon I wish I could give them a negative star rating they said they were coming to install twice read more

So I don't typically do this, but I also believe in the power of word of mouth and good customer service. In December I called DirecTv to see if there were any promotions...there were not, BUT I could get the internet for FREE for a year. Yes, it seemed too good to be true. I'd get $30 a month credit, which was supposed to cover the cost. I hedged, but thought it would be a great way for me to see if I liked it better than what we currently had. I repeated back to the service guy 3 times to make sure I was understanding him correctly...he said yes! NOW - I'm being charged $31 a month...turns out the service is $61 and I was getting $30 off. Long story short, even thought I got "misinformation" (lied to - because I repeated back to him 3 times to make sure I understood), I know have to pay $180 to terminate early (better than $372 for a service I don't need for the year) AND I have to take the equipment back to UPS. So, this is me officially putting AT&T/DirecTv on blast! Be VERY careful when you call for promotions and insist on an email with all the terms before agreeing to anything!!!! Too bad my DirecTv contract ends in Dec... read more

ABSOLUTELY MISERABLE!!!! If your are considering U-verse please take my advice and don't!! 5 years with Comcast and never any issues. 6 weeks with U-verse and there's constant problems with everything... seriously sad. Don't let AT&T cell con you into their cable package. Hope this saves someone from constant headaches. 6 hour long phone calls and 2 techs... I'm so done. read more

Speeds are measured in the Kilobytes. They advertise "up to 50mb" download speed. But it has NEVER been up to even 5mb. When checking the speed on several websites it consistently clocks in the Kb speeds, which is absolutely pathetic and a complete rip-off, let alone a straight up misrepresentation of their product. Customer service has no solutions for the lack of reliability in their services as the T.V. (which is separate from the internet) goes in and out of service almost daily. It often can't handle a simple google search. It's a small miracle I was able to post this. Seriously, what a garbage company. Save your money or go with any other solution than this if you can. read more

What a horrible company. The tech was supposed to show up at my moms yesterday between 8 AM and noon and they never showed up. What a bunch of losers. Unfortunately, it's the only provider that works in my mom's neighborhood. They do this all the time. I changed my provider because of this. read more

The worst song not get this internet super slow and customer service won't help you don't not get this service

Never in my life have I felt so robbed. The only care about charging as much as possible for as lil as possible. $86 a month for 12 mg is stupid read more

DO NOT CHOOSE AT&T as they have gotten too big for their britches. Unfortunately, they have forgotten their very long time customers and know they have basically a dualopoly in this area (along with "Commie"cast). They force current customers to upgrade by quickly raising prices on service. (Noelle N. is correct on her Yelp review.) They have to know they have a problem with their AT&T router power cords that they give you with their equipment as they fail anywhere from 3 months to 2 years. I have had 3 power cords go out thus far in the last 4 years. They hope that you will go and buy one at the AT&T store to make them more money for them. Avoid their equipment. I could troubleshoot AT&T faulty cords, but AT&T couldn't, and everytime I got a new cord, my AT&T service worked again. Same thing happened with my father's AT&T service and equipment cord--doesn't matter whether it is DSL or U-Verse service--same thing fixes it. After probably another power cord failed, I called AT&T on the phone and upgraded my service from DSL to UVerse and have had problems with billing as they FAILED to say that instead of paying my bill after service, they were now changing the terms and making me prepay for my service AND also that I need to pay/set up a entirely NEW account number. I paid the bill on my old account number on time, then I get hit with a $49 restoral fee less than a month later because I failed to pay in 2 weeks on a NEW account. Not fair as they set it up that way to make more money! They will NOT take off $49/charge off because they said, "WE DON'T DO THAT ANYMORE AND NOBODY CAN TAKE IT OFF IN THE WHOLE COMPANY." I do not want my credit ruined so I pay the $49 because I know if I quit them now that they will come back and say that we have a contract with you now and try to charge me $500 for buying the contract out. What is the better "extortion" deal? I feel like I am dealing with Guido in the mafia (sorry Guido). read more

ATT no longer iffers local networks like Channel 24 (NBC) and Channel 47 (CBS). DO NOT give this inept company your business!!! WORST CUSTOMER SERVICE... read more

WORST INTERNET ON THE PLANET!! ATT YOU SUCK. Got a new apt and tried to order cable. Previous customer never canceled so I couldn't sign up even tho I'd already been in the unit 4 days. Was promised a call back that never happened. Called 3 more times to finally be able to order. Was never sent a motel so after a week of waiting for it. Called 2 more times. Modem finally arrives and doesn't work. Technician scheduled another 4 days out and just blew off my appointment. I hate you Att read more

We signed up for AT&T UVerse a few years ago and have been very unhappy. Running a 'tracert' (network trace form our home to google) shows all Merced internet network traffic running thru a small pipe to a Fresno AT&T network hub before it hit the public internet (lightspeed.frsnca.sbcglobal.net - what a misnomer!). The AT&T internet network pipe from Merced to Fresno likely services all Merced and is drastically too small. All of our network traces show serious time lags (consistenly over 1 second) reaching AT&T Fresno. As for AT&T Service, good luck! When you need service, I recommend emailing AT&T President Randall Stephenson. The typical AT&T service response is, "it is not our problem (you dumb consumer) Go away and reboot your PC!". It is too bad that Merced has such poor internet service. In other California cities (Truckee and SF), I have accounts with Suddenlink and Astound. Both of these service providers provide good service and good support. Typical tracert results....... Tracing route to motorola.com [144.188.128.101] 1 1 ms 1 ms 1 ms dsldevice.att.net [192.168.1.254] 2 1089 ms 1109 ms 1117 ms 162-224-92-3.lightspeed.frsnca.sbcglobal.net [162.224.92.3] 3 * * * Request timed out. 4 * * * Request timed out. 5 24 ms 26 ms 26 ms 12.83.71.137 6 32 ms 35 ms 34 ms 12.122.114.53 7 34 ms 34 ms 33 ms 192.205.32.90 8 33 ms 34 ms 33 ms be2047.ccr22.sjc01.atlas.cogentco.com [154.54.5.113] 9 36 ms 35 ms 35 ms be2165.ccr22.sfo01.atlas.cogentco.com [154.54.28.65] 10 74 ms 73 ms 73 ms be2133.ccr22.mci01.atlas.cogentco.com [154.54.30.66] 11 83 ms 84 ms 93 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118] 12 84 ms 84 ms 83 ms be2524.agr22.ord01.atlas.cogentco.com [154.54.81.110] 13 84 ms 83 ms 84 ms te0-0-0-0.nr13.b002326-3.ord01.atlas.cogentco.com [154.24.48.14] read more

The internet and cable service is the worst I've had to deal with. The only reason I stick with AT&T is because I don't want to go back to Comcast because they have really crappy customer service read more

Lets see if after this review AT&T raises my bill AGAIN! I'm not happy with U-verse phone or internet and have been looking for another provider for years. Where do I start? OK, in March my promo's ran out and my bill jumped from fifty something to eighty something, so I called to see if I could get my bill lowered with another promo. They said, Sure we see you have been such a great customer were going to lower your internet speed to SUPER SLOW and then well go ahead and charge you seventy-one and some change a month for a year. WOW THANKS! Now I have an internet that stops working and a phone I can't use when the power go's out. GREAT CUSTOMER SERVICE AT$T. Then I notice every other month they add a-little more so I'm getting nickel and dimed. GOT TO LOVE THEM..............! read more

I had high hopes but uverse has been terrible. Cuts out all the time. Had 5 techs trouble shoot it. Each time a high grade fellow. Head tech admitted it was faulty AT&T equipment and said we should get another provider. read more

HORRIBLE customer service!!! I set up an appointment weeks in advance for an install after moving. I received 3 confirmation texts the day of the install. Sat at home until 8pm and no one ever showed, no call. I called this morning to see what happened. No apology. I was told "we were slammed". Now I have to wait another week for an install and find someone to sit at my house and pray that they actually show up this time. AT&T/DirectTV you should be embarrassed by your lack of customer service!!! read more

ATT Access (internet at a lower cost), is available for people on food stamps and SSI. BUT people on Social Security are NOT eligible. Something is very wrong and unfair! read more

I'm not sure which is worse, the internet service or the customer service. Both have been equally upsetting. Internet speed is sub par and the signal often cuts off. On top of that I have been hit with unnecessary fees that customer service refused to waive. I will be changing internet providers and advise people to look elsewhere. read more

we had recently got 1 gig fiber optic plan and with the default router my phone data is faster then my wifi how they going to say our wifi will be way better with the fiber and it takes 2 minutes to just load a youtube video read more

Can I put zero stars? Don't let David sweet talk you into signing up with AT&T. He'll tell you no installation fee and then you'll get a $100 charge on your bill. Then he'll never return your phone calls or text messages or emails. read more

I don't have ATT and after this experience never will. Rude field techs demanded access to my backyard to run their fiber optics all through the neighborhood (they claimed). As I was sick home this day I asked, "Can I have some notice or something?". ATT Tech answered through the door in a snide way, "We don't need your approval or for you to even be here, if you don't let us in we're just gonna jump your fence." So they did and left a mess. They cut huge branches and just left them there. Also trying to call ATT to lodge a complaint was a huge bust. The feedback link customer service provided was not even a working link. Well, now I know if I ever come home and there appears to be foul play, I'll look to you ATT. read more

I am not sure this is the right website but I have been a loyal customer of ATT since I was 18 years old. About 8 years ago, I don't know what happened but they became the WORST. I don't have or want cable. All I want is a landline with no special features and internet access. It is 63.94 a month. But every 3 months it goes up to 71.94. My husband calls them, rips them a new one and cancels service. they lower it back to 63.94 and 3 months later it's back up to 71.94. I am so done with these freaks. I will pay MORE to go somewhere else. It isn't the money so much as the principle. People are so greedy! I canceled cable years ago because it was over 100 dollars a month for infomercials-no premium channels. I fired my pool man and make my husband do it. Next are the gardeners. Keep pricing yourselves out of business. You can have 60 percent of something or 100 percent of nothing. You have clearly made your choice. read more

Ordered cable about a month ago. Two week install date. Then few days before install date, I get an email about a problem with my billing address. When I call they tell me that cant install my cable the following week (nothing wrong with billing so a LIE) and now they have to push me out TWO more weeks. I complain how I've already waited two weeks. They tell me there is nothing they can do but schedule a new date. Install date arrives, 1pm appointment time. 5pm no show no call, so I call them. Oh they're so sorry but someone should be there in 30 mins. 7pm still no show no call. I call again, they're so sorry, .....on hold 15 mins while they call installers. Oh they're overbooked and cant come out for TWO plus more weeks. Then they had the nerve to offer me free activation, which is the deal I already have when I ordered online in June as I now wait for my AUGUST appt ( if they don't cancel that one too). Their customer service is lacking and apologies disingenuos to say the least. Needless to say, If i could give them less than a 1 star, I would. read more

I am writing this review to get my story about AT&T out. I have been a customer of AT&T Wireless for 15 years. I have also from time to time been a customer of other AT&T products. About three years or so ago, AT&T came out with their Uverse HDTV service in my area. As a self proclaimed techie, I am always looking for the best and fastest internet/TV service out there. With all the hype about the soon to be available Uverse service, I became one of the first in my area to sign up and have the product installed. As with all my previous experience with AT&T, everything was great. The system was installed quickly and professionally. I liked what I was seeing as far as speeds and TV quality. Everything worked ok for a month or so and then I started having issues with the service dropping out. Lost everything, TV, Internet, and phone. A long story short, I spent the next year calling service out at least two to three times a month, but they just could not get the system to stay up. After 12 months of headaches and the last month not working but about 5% of the time, I gave up. I think I did more and stuck with them longer than most would have. My kids hated me, my wife was always upset and I took the blame for it. I had them come out and disconnect the service so I could have the local cable provider come in and take over. Not what I wanted, but sometimes you have to do what you have to do. AT&T sent me a bill for the last month and I called them to inform them I did not feel and would not be paying for the last month as the service was just not working. Why should I have to pay for something I did not get. Anyways here we are three years latter and AT&T has gotten to the point of blackmail. They will not let me do anything with my cell phone services. I can not even give them my money for new phones, can't get a SIM card replaced, nothing. Its either pay the $251 outstanding bill for the service that was not provided or they will not do anything for me. So, here I am at that point again. I have a phone that needs a SIM replaced, because they shut the phone off accidentally during the 2G sunshine. So their fault my phone was cancelled even though it is a 4G device and now it can not be fixed with a new SIM without paying the $251. I am cancelling my account and moving to one of their competitors. This is not what I want, but once again I have to do what I have to do. It is sad when I pay almost $300 dollars a month for all my phones, and spent many thousands of dollars with them over the last 15 years. Not to mention all the recommendations I have given to my friends and customers as I am a computer repairman on the side. So, my recommendation is stay away from AT&T. They have gotten to the point where they don't care about the customer at all. They expect payment on all contracts even when they do not fill their end of that contract by providing the service. This is just piss pour management. Now they not only are our the $250 they are blackmailing me for, they are loosing a reliable paying customer of over 15 years. read more