I was sent here from my insurance company after a fender bender. The plus side of this body shop is…read morethe speedy work and good quality. They also touched up some additional minor scratches and abrasions at no extra cost... Their downfall is their communication and customer service: I was never given a phone call to let me know my car was ready. My insurance company called and asked why I have not returned my rental car after 5 days of my car being ready. FIVE DAYS! The work was fast and good quality, but I have had the same quality at a large chain body shop with better customer service.

Z Auto is family owned. They are professional. My car had some bad damage from being hit by a deer…read more(passenger side) They took care of everything. Made it look like a new car. Even with some complications from the insurance company, they worked with me. The office is nice and welcoming. The owners are amazing caring people. I have been a customer of theirs for a long time. I don't go anywhere else. Highly recommend.

I've had the pleasure of using absolute towing and the driver was so professional and helpful…read more Treated me with respect and kindness.

No checks and balances at all, trying to make a simple insurance claim on damages sustained to my…read morevehicle during tow, but the company has no procedure from what I'm getting. Fair pricing from what I understand but when the tables turn everybody in the organization they are running acts brand new to the business. 298 dollar tow fee not bad but sustained a total loss of 2300 bumper replacement plus 298 tow fee, 450 dollar lawyer fee. So do the math. Funny part is the car next to me double parked causing me to double park. Thanks absolute towing your company gives me a bad taste of of how a business should not be ran.

Super satisfied with the service received @ Chuck's! I had a list of items for Chuck's team to take…read morea look at on my 2004 F-150. The extremely nice lady running the office was 100% honest with me and let me know that they were extremely busy and had vehicles parked out in the street that they still needed to check out and it would be right at 2 weeks before they could check my truck out. She was pretty accurate with that timeline. They checked out my truck and got me a quote (their phones were having issues - so she worked with me via Text (which was awesome as I could handle this all the while continuing my work day!)). She provided me both a quote and ETA of the repair which I promptly agreed to. They had my truck wrapped up & ready for pick up just a few business days later. I picked my truck up and the same nice lady gave me a run down of my repairs and their findings as well as instructions that they put dye in my A/C system so if I had issues just give them a shout. I drove the truck home but still had concerns with the A/C. I texted her and she told me to drop the truck back off. Shortly after our exchange I dropped the truck back off - but had another lengthy discussion about what I was experiencing. Chuck's team took another crack at my problem (Basically the A/C had no freon leaks, and would at times take upwards of 30 mins to cool the truck off. It just didn't cool like it used to.) Within just a few short days - I was given my diagnosis - I wasn't crazy!! I received my quote & ETA of the repair just like last time and Chuck's team delivered once again! I definitely got what I paid for. And like many others - I am a satisfied/happy customer. Definitely my new go-to mechanic!

1/5 -- Horrible Customer Service…read more Service Experience I would not recommend Bill's Towing, its manager Joseph, or the driver Cody to anyone. My experience was extremely unprofessional, stressful, and disappointing from start to finish. When I arrived at Chuck's Garage, the manager at the front desk appeared visibly frustrated that I had brought in a towed vehicle and gave the impression that he did not want the business at all. This made the situation uncomfortable from the beginning. After receiving the quote, which I felt was extremely high, he seemed to pressure me into continuing with the service despite my concerns about the cost. When I decided not to move forward, I stepped outside and was on the phone with Bill's Towing. At that point, the manager came out and said he would charge me $75 if I was going to keep my vehicle there, in a passive-aggressive tone, even though I had already made arrangements to tow my vehicle to another mechanic shop. Pricing Issues Additionally, the company they work with, Chuck's Garage, tried to charge me approximately $700 just to inspect my vehicle and diagnose the A/C problem. I had previously been given a much lower estimate over the phone, but once I arrived, the price was significantly increased, which felt misleading given the circumstances. Wait Time I then waited an hour and a half in 102-degree weather for Bill's Towing after being told the wait would be about 30 minutes, which added even more frustration to an already difficult situation. Staff Behavior Cody the wannabe tough guy was very rude and said it was policy that they could not give rides to the next location; however, after a call with the manager, they said it was not a policy at all. He did not provide me with a ride to the next location and left me stranded. Then, only about five minutes after arriving, he threatened to have my vehicle impounded while I was still on the phone actively trying to arrange payment for the towing service. Overall Experience The entire situation felt rushed, disrespectful, and heavily overpriced. Based on my experience, I would 100% not recommend this business and strongly advise others to take their business elsewhere.

My car battery died while I was stopped in Salado and they drove out (after dark!!) and jumped me…read moreoff so I could get back home. Very grateful to have found them on yelp and definitely recommend for anyone in need of roadside assistance!

When my car broke down on the way home from my daughter's softball practice, we needed towed 3…read moremiles to our house. Richard showed up without us even having to call for help. He went above and beyond to assure that our car made it home quickly and safely. He even put the car in my driveway for me. Action Towing is the only company I will deal with from this day forward. - The Newell family!!!!

Horrible company! They steal from your vehicle.after they tow your car from.the accident site! Stay…read moreaway! If I could rate them without stars, I sure would! I do not recommend this company!

I needed an alignment for an upcoming trip and they were able to get me in the next day. The work…read morewas quick but professional. Communication was with Billy the entire time and he's an awesome guy. They also checked up after the work was done which is awesome. I called RNR beforehand for an alignment just to drive and find out they had no techs for an alignment and they were super rude when I came in. I don't know why but it is super hard to find solid businesses in this town with people who enjoy what they do/have a positive attitude in their workplace. The alignment here was like $5ish more than RNR but man that extra $5 is worth it for the experience/friendly employees.

I have taken my truck to them other times and have always thought they were pricey !!!!! This time…read moreI had a check engine light and busted strut . Want the check engine light corrected and strut replaced . 300 dollar for what they called level 2 inspection and diagnosis that does not go toward the repair!!!!!!! Sent me a list of numerus thins they said needed repair . I only authorized what I took it in for . 2000 dollars later I went out to get in truck and the battery was bone dead ! They wanted to keep it another day and do more tests , I was very uncomfortable with what was going on so I told them no I have a charger at home I went home charged my battery and it is holding a charge . And then you add that the check engine light is back on and took it somewhere else and had the code read , it was the same code as before . Of course they wanted me to bring it back in !!!!! At this point they didn't admit doing any wrong with my battery !!!! I will never let them work on one if my vehicles again!!!!!!!!!!!!!!!!!!!!!

I had to have my pride a joy towed for the first time ever. I was super nervous and had no idea…read morewhat to expect. they sent me a link to track the driven when he was headed to me, the driver then called and verified everything, and i was able to track him when he dropped it off The guy that showed up was super nice and explained everything to me he even sent me a picture with coordinates as to where he dropped my vehicle off at. only cost $99 bucks which warranty paid for. i highly recommend them to anyone.

These guys were very kind and accommodating. I called AAA for gas service and they were assigned…read more They immediately called me (which never happens with AAA providers), and told me they were located about an hour away. I had to go pick up kids from school in less than an hour so asked if I could schedule a time afterwards. They very kindly accommodated me and then showed up at exactly the planned time. Both the female dispatcher and the man who delivered the gas were very nice.

Outstanding Bill's Tow Service in Killeen, Texas…read more I had an excellent experience with Bills Towing. From start to finish, the service was top-notch. The towing vehicle itself immediately stood out -- it was clean, new, and honestly one of the most impressive -looking tow trucks I've ever seen. It gave me confidence right away that I was dealing with professionals who take pride in their equipment. The driver Justin truly made the experience exceptional. He was incredibly patient, efficient, and clearly very skilled at what he does. What could have been a stressful situation turned into a surprisingly enjoyable one thanks to our conversation. He shared some really fascinating stories about his life background, which made the whole process feel much more personal and memorable. If you're ever in need of a tow (rental car broke down) in or around Killeen or just off the 35 going towards Austin, I highly recommend Bill's Towing. Professional equipment, outstanding customer service, and a driver Justin who truly goes above and beyond. Hands down one of the best service experiences I've had.

Ordered a tow truck around 10am on a Monday because my car wouldnt start. By 2:30pm they had told…read moreme numerous times that someone was 10 minutes away, or that someone would be there to pick up my car in 5 minutes. Needless to say, they never showed up. These guys are an absolute joke.