I've been on hold for over 20minutes, and the customer service experience has been very…read moredisappointing. It feels like customer concerns are not a priority. I would recommend improving management practices and investing in employees who are motivated to provide quality service. Better communication and responsiveness would go a long way toward improving the customer experience.

This is a terrible location to rent from. Namely I was given a rental van with 6 miles to empty,…read morebut asked to bring back with 1/4 tank. Hahahah! Good one! No. The guy helping me kept helping other customers and employees while I was attempting to get the transaction completed. Sadly I only had THAT day to move a few items to storage so I was stuck. Simply put - totally terrible experience.

Was helped by Mari- she was so helpful and answered all of my questions. This location was also…read morevery clean and had exactly what I needed.

If I could give them less than1 - I would. The first issue is trying to find the place. No…read moresignage whatsoever on the front or side of the building. Even the office where the self-important woman who works the weekends sits had only a miniature sign on the window that said Truck Rental, not visible from the street. 2nd issue, when I called to get directions, the woman on the phone was rude and wasn't at all helpful. Kept telling me to to look for the Sears Tower, unfortunately it was cloudy that day. I eventually found the entrance after 5 minutes of looking and once inside, no one else was there, the woman (same one from the phone) didn't even bother to get up to greet me. She was rude and unpleasant. The truck was located a short walk away and even when asking her instructions it seemed like a big inconvenience for her to look away for her computer. She was downright brusque and impertinent. I was able to get the keys and the rental was fine, except that they try to trick you by not having the gas filled all the way, to which you have to add more than you used to get it to the right spot in between 3/4 and full. They should just have you top it off, not the way they have it, seems shady When I returned the truck, once again was greeted with an attitude (from the same unpleasant woman) when I asked how much the charge would be. And although, once again, there was no one else in the office, she claimed she was too busy to do the check in right now. I left and did get my charge confirmation a few hours later via email. Overall, I would NEVER recommend this location because of the woman who showed so little concern for customers and made it feel like a privilege to speak with her. I have used other U-Haul rental locations but never one like this. I advise you to avoid this location like the plague as the woman who works there couldn't be more rude and inconsiderate. Hope this helps someone avoid an unpleasant experience.

I made an online reservation. A lady by the name of Andrea called to inform me that I'd have to go…read moreto a different location as the one I made my reservation with was unable to accommodate it. I found the same was true for the new location, plus now somehow my reservation changed from what I originally booked, after I arrived. The team member offered me $15 for the inconvience. When I arrived at the final location, the lady on the phone told me she'd call me back in $10 with a code to apply for all the hassle. We waited with no call back, the lady in the office told me to let the office know were I drop it off at, they would take care of me and that I could finally get on the road after 1.5 hours from my original reservation time. She also charged me for 40 miles and 24 hours when I only needed 3 hours and 15 miles. When I dropped the uhaul off the location told me to call the lady on the phone who was sending me to all these locations as they can't help me either. When I called she was no longer there and the gentleman told me he couldn't help me either. So I follow up today, get transferred to 3 different ladies, one of whom had to set me straight on the how's of uhaul operations. When I asked for a recording she transferred me to corporate. Still on hold as I am writing this review..... 43 mins and no one can help me. No one knows what's going on. This sounds like Worst uhaul experience of my life. This location was one of the locations I was sent to that told me they couldn't help me. Since no one from uhaul can help me, I will be leaving this review st every location I had to go to.

guud guy i waved my hand @ him and he don't look my way so good job he keep his eyes on el roadread more

They were great! Friendly, truck was just about 10 minutes late (the one they were expecting was…read moredropped off at another place so they brought in a new one from their hub.) Because they were a few minutes late, they gave us a discount, which was very much appreciated. The truck was clean, ran great, we didn't have ONE problem with it! The gas mileage was what was expected also. We had plenty of time to get to where we were going and a few days to unpack and get organized before having to return the truck. We rented blankets and a hand truck also, everything was in the truck as we requested. The price was fair, was the best price out there for a one-way rental. Plenty of locations to choose from so we could pick up as early as needed. (Drop off was simple, didn't even have to be open.) Oh-join AAA for like $50 for a discount.

We reserved more than a month in advance, but they called us about 16 hours before our move to tell…read moreus that they wouldn't have our truck in time, and essentially ruined our plans for our moving day.

I had fantastic customer service and I would definitely recommend this location to everyone. Very…read morekind and willing to work with me. Exactly what you need when dealing with the stresses of moving.