Our dog was very sick and needed more help than our regular vet could provide. Elmore did an outstanding job. Our dog needed to stay overnight and a lovely vet tech, Austin even sent a couple pictures of our baby before he left for the night to make us feel better. Our dog was sicker than anticipated and the staff made it slightly easier by having compassion and empathy for us when the time came to say goodbye. I was offered a big hug to help ease my pain. They care about you and your pet. I appreciate everything they did for my fur baby. read more

We took in a stray and within a few weeks, we noticed he had an open wound near his tail. It was very sensitive to the touch. We chose Elmore Road because it was the closest clinic that could see him quickly. The staff was very friendly and kept us informed about their conclusion that the wound was likely an abscess and the following treatment, which included draining the area and administering an antibiotic. The vet tech also explained that he needed a rabies shot and printed two invoices - one of which included some additional services (like neutering) so that we could compare prices. We received a follow up text after several days to check in on our fur baby, which was a really nice personal touch. Unfortunately, our cat began picking at the area again once it started scabbing over and we had to bring him back. The clinic placed him in a plastic cone. Overall, we were pleased with the care provided to him. read more

Great with the pups and reasonable prices. They listen to any concerns and offer solid advice.

We have been long term clients of Elmore Road Veterinary Clinic. I'm leaving this review after seeing our new vet. Dr. Ellis is doing some traveling to various vet clinics and is no longer at Elmore full time, but we didn't miss a beat today. Bailey Winston and Abigail Grace saw Dr. Dorris today and loved her! She is kind, patient and takes time to explain everything to you. I trust her and feel super confident in her care of my fur babies. We are going to miss Dr. Ellis, but the clinic has some rock star doctors there and they care. read more

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I have been bringing my pets to Dr. Ellis for many years, however I have not seen her for several years and the previous staff are no longer there. Elmore Road Vetrinary Clinic was taken over by Innovetive Hospitals in Texas several years ago. It appears they are more concerned about the upsale and the overall quality seems to have declined. I think the medical care is still good, just not what it once was. FYI - I found this information on the MS business search - https://corp.sos.ms.gov/corp/portal/c/page/corpBusinessIdSearch/portal.aspx?# Business Name - Innovetive Elmore Road VSO, LLC Elmore Road Veterinary Clinic, Business Type: Limited Liability Company Business ID: 1197558 Status: Good Standing Effective Date: 01/06/2020 State of Incorporation: DE Principal Office Address: 10800 Pecan Park Blvd, Ste 320 Austin, TX 78750 Officers & Directors Member Innovetive Hospitals 10800 Pecan Park Blvd., Ste. 320 Austin, TX 78750 Mark Ziller President 10800 Pecan Park Blvd, Ste 320 Austin, TX 78750 Paul Covill Vice President 1464 E. Whitestone Blvd., #1703 Cedar Park, TX 78613 read more

Very qualified veterinarians who spend time explaining about your pet's condition and needs! Staff is also friendly and professional!

Very pleased with my new puppy's first visit. Was placed in a room to make it easier for me to fill out paperwork with a rambunctious puppy at my feet. Dr. Wallace & McKayla we're great. I really like that they gave Teddy his immunization & meds in my presence. read more

I love Elmore Road Vet Clinic! I've got an anxious puppy dog, but they make it a quick and easy experience. Also just straight and to the point with any questions or concerns I have. Entire staff is very informed, kind and professional. I'll continue using this clinic as long as I can! read more

Unprofessional takes forever even when you make appointment they are over staffed but it seems like nobody is ever there to help

I bring both of my fur babies to Elmore Road. The staff have wonderful people and pet skills. My babies have always been treated great. I would not suggest their groomer though read more

Changed vets and I really appreciate how kind the whole staff

We take all of our pets to Dr Ellis. Would not trust them anyone else . Highly recommend

We have been going to Elmore Rd. Vet for as long as they have been open and seeing Dr. Ellis and the most amazing vet tech Chelsey even before then. When my dog got off his leash outside Dr. Ellis (up there on her day off because they were super busy) even came out to help us until we found him. Every time we go there we are treated with the up most respect and compassion. No matter what my dogs/cats are facing health wise we are well taken care of. They always call and check on my babies after our visits to make sure they are doing good. We saw Dr. Unda when she first started there because Dr. Ellis was off. She diagnosed my dog with a heart murmur and from that day on she has remembered my name and my dogs and ask about him every time I see her. That means a lot. When my kitty passed they sent a card with my babies paw print and such a caring note from the staff. Prices are very reasonable but the attentive staff (even when they are busy) would be worth any price. Best vet office ever! read more

The staff and doctors here are great. Prices are reasonable and they are informative about pets health.

I have been doing business here for about 5 years maybe more. I have never felt like they were rude and didn't appreciate customers until today. They lost all my business and I will be taking my animals to a different vet starting now. this was all because of 11.50 read more

We have been going here for years! They always take great care of our fur-babies. 5/5 highly recommend.

We have had several dogs to visit this clinic in the pass with absolutely no issues. I purchased a puppy in 2020 and took her to get her first set of shots, no issues. I have worked from home the entire 2020 and my dog NEVER goes outside, I don't care what anyone thinks about that. She is house trained. I took this same dog to get her second set of shot April 1 2022 and exactly a week later my dog is SICK! I called them and told them and they told me I could bring her in and I asked how much because this dog has NEVER had any issues the whole 2 years I've had her. She tell me it's $40. I called the groomer and they gave me remedies, a week later my dog cough non stop I thought it would go away, 2 weeks later it got worse!!! Took my dog to another vet to learn she has Kennel Cough. All this didn't happen until after I took my dog there. I called and told them because my dog is a house dog and never goes outside or interacts with any other dogs, further more NEVER BEEN SICK. The office manager call me Monday, hollering on the phone trying to tell me she couldn't have gotten from their office. It was so bad I had to just hang up in her face because she called me right off the back in DEFENSE MODE. These people are all about the money, wasn't like that before but they are now. Take your pet somewhere else, they will NEVER take any accountability if something happens to your dog while it's there! RUN read more

I currently live in Walls, MS. However, I only take my dog to Elmore road Veterinary hospital now. Early on, I tried others nearby and one smelled really bad & my dog was attacked & staff was rude. But I get the opposite at Elmore Road vet. The staff is always pleasant, doesn't smell & have never had any issues here. Even when I need last minute boarding or kennel cough treatment, they always say c'mon. I love this place. read more

Moved here almost two years ago. A friend suggested this vet and am pleased with the service they provide. Pets will always cost money but they do many great things. Honestly never made an appointment and have gotten in within 15-30 mins every time if you wait for next available vet. I go on saturdays 8-12 since I am too busy to go on weekdays. Thankful for these weekend hours. Complimentary nail trims on yearly visits are appreciated! read more

I needed a EU health certificate and called around to verify places I could go. Elmore ensured me more than once that the vet has done the health certificates many times. Unfortunately this doesn't seem to be true. This became a big stressful hot mess. The only good part about this experience was Michelle who kept us in the loop. We should have realized the vet didn't know what was going on or how to go about it when we were asked to find all the info about entering Europe with dogs ourselves and to print it off and bring it in. It's now Tuesday and its the day we were suppose to start our drive to VA to catch our Military flight to Europe but guess what we are doing? Driving 30 mins one way to pick up the health certificate from the vet to then drive 3 hours to Flowood MS to get the aphis usda signature (which is the opposite way than VA in case you didn't realize) to then drive to VA. Yesterday (Monday) was suppose to be the day we took the health cert to Flowood but yesterday all day we waited and waited for an update on the status of our health certificate (the original one had many mistakes) from the vet. WE called at 0730 for them to tell us they had to do redo it but they again ensured us it would be done that day. At 0930 WE called and we were told it would be done in the next hour. 3 hours passed and then WE called again and were told there was an emergency, the DR was working on it would be done asap and we would get a call back. At 1700 ish WE called again and were told that it was done and approved to come in at 0800 Tuesday morning. Do you see the trend? WE CALLED THEM EVERY TIME THAT DAY. They were well aware of our schedule but they were obv on their own time. If the vet wasn't aware of the process or how to fill out the health certificate or didn't have time why couldn't we just be told that?! UGH. 0811 Tuesday and on our way to Flowood. Next time I'll save the money and trouble and drive to the nearest military vet. Michelle gets 4 stars these 2 stars are for the whole disaster. NEVER AGAIN. read more

Live in Germantown. Keep this in mind as Dr Ellis is in Southaven and her staff are the best. Louie, my senior best bud, had his teeth cleaned, was put under because of his age along with blood work, had all his yearly shots, got a bath, spent the night and received one month's pills for his Cushing's disease. $317.00. $317!!!!! JUST to get Louie's teeth cleaned in Germantown, including anesthesia and blood work would have been- $400-$500? More? One month later, went to a Germantown clinic for those pills - $60 a month! Dr Ellis has agreed to send Lou's pills so I don't have to drive that distance. $23.00 a month. It's incredible. I've known Dr Ellis since she worked at the Olive Branch Animal Clinic. That's why I switched. But now, it's an hour's drive. My point is, it's worth it. Regarding a previous post, Louie had a bath there but no grooming. So, I'm not familiar with the groomers. read more

Better have an appointment before you go even if you have been going there for a long time and have spent a lot of money with this clinic for services that you can get elsewhere. I can't imagine Dr. Brandy Ellis telling her staff to turn away an old customer for not having an appointment. A prime example of when your business gets so big that you have to hire others to do your work the quality takes a big hit. read more

I recently went to elmore veterinary clinic to get my dog groomed, and the groomer had slices my dog's foot. She never told me that she had cut my dog's foot, so i made a second trip there furious because i was unaware of the fact. They put stitches in her foot and they told me another date to get them out. Well, i did and Dr. Ellis SAID that she took them out. Well yesterday i was rubbing and loving on my dog and i felt some grass seeds in her paw, well i look through the other paw and i found a stitch. 3 weeks later and my poor baby had a stitch in her foot, because the lady that took them out said that she took them out. So i went for the FOURTH time and told the doctor that i wanted my money back and she got smart and she said sir we cant do that. I HIGHLY RECOMMEND FOR YOUR PET TO NOT GO TO ELMORE VETERINARIAN CLINIC! read more

My wife called and made an appointment to have our dog groomed on May 8th, 2015 at Elmore Road Veterinary Clinic for May 15th, 2015. We specifically asked for a groomer that normally takes care of our dog. They never once told us that she no longer worked there, until upon arrival. Before stating what happened, I can first say my dog is brushed once a week, nails clipped, teeth brushed, ears cleaned, etc. Did my dog have lite mat on her underside, yes. My wife takes our dog to have her groomed. When my wife finds out, that the groomer no longer works there, she asked to speak with the groomer. When the groomer appears, without touching my dog, states she will have to be shaved. My wife said you haven't even felt her hair. She was determined that our dog would have to be shaved. My wife stated, I do not want her shaved, nor her snout shaved. Please call me if you have any problems. We never once received a phone call. Upon arrival, words could not express what we saw. Our dog was cut to the skin, so close to the point, some parts on her have to have baby powder applied. I, the husband, called the vet to speak with the owner, Dr. Brandi Ellis. I spoke my concern to the receptionist and ask that the Dr./owner return my call. Two hours later I called again and asked for her to call me and no returned call. After work I went up to the vet to speak with Dr Ellis. I waited one hour to speak to her. When she came out to speak with me, she listened to my concern, but pretty my just tried to pacify me to get me out of the office. I was able to manage to ask her a few questions. 1st I told her we were never informed that the previous groomer had left. She stated the reason that groomer was gone, was because she was rough with the animals, and are you ready, I have even heard her make your animal squeal/cry. Was I made aware of this in the past??? NO. 2nd, the new groomer even went to the Dr./owner to show her the haircut and the spots that were close to the skin. Why was I never called or made aware? 3rd, the Dr. / owner, made the comment that sometimes she was a bad parent and had to have her dog shaved (1st my dog is brushed, 2nd is she calling me a bad pet owner). 3rd my last concern was I spent $65 dollars on a grooming job that my 5 year old could have done better. All the Dr. / owner could say was I'm sorry. I'm sorry??? Sorry is not good enough for me or my sweet dog. I just want to make everyone aware of the shadiness we experienced. To add to the story, once we got home, my dog loves to go outside and loves to play in the rain. It was raining and my dogs fur was so close, that the rain hurt her back. She came inside and soiled my rug. Now she is acting skidish due to her dramatic experience. We will definitely not be back and I will make everyone I know aware. read more

Vet said my dog had heart problem then insisted on giving him heartworm meds, Heart Pro 6. My small dog is an indoor dog and is hardly still enough for mosquitos to bite him. Not a good candidate for heartworms. My dog didn't move for 24 hours after the treatment b/c he was sickened by it. I Googled Heart Pro 6. This product was removed from the market in the past and returned with the restrictions to dogs under 7 years old and not to be taken with other meds. Now it's marketed with no restrictions. My dog is over 10 years and this was given with other meds. Vet told me this was a new med. My dog is in far worse health now and this poison stays in the system for six months. I will never take a pet back to this clinic. read more

What a horrible experience! I called in advance to let them know that my dog does not do well at the vet and that he needed to be sedated. I named off all of the services I wanted them to perform while he was under sedation. The lady at the front quoted me $235 for the whole thing. I made sure to ask her if that was for everything and she assured me that it was. I dropped my dog off and instead of dealing with him right away, they put him in a cage. We had to go back and help get him out of the cage because he was "attacking them." When we went back to get him they charged me $432 instead of the $235 they originally quoted. Needless to say I was livid. The vet actually seemed offended that he was aggressive, even though I had called in advance to let them know that was the reason he needed to be sedated. When I got him home, his back paw was bleeding. Never, ever going to this place again. They fleeced me out of an extra $200, couldn't find why my dog was limping and cut his nails so low he was bleeding. read more