I honestly can't say enough good things about my experience with A&D Automotive, especially Roy…read more After reading some reviews online, I was a little hesitant, but I'm so glad I gave them a chance because my experience was completely different. From the moment I dropped my vehicle off, I was treated with respect and kept informed throughout the entire repair process. Roy went above and beyond to make sure I understood what they were finding, what my options were, and never once made me feel pressured into unnecessary repairs. He took the time to answer all of my questions, explained everything in plain language, and made sure I was comfortable with every decision before moving forward. What really stood out to me was the honesty. Instead of just throwing parts at the problem, the technicians took the time to properly diagnose the issue. They were transparent about the process, realistic about timelines, and genuinely cared about fixing my vehicle the right way the first time. It's refreshing to find a shop that's more focused on doing quality work than simply making a quick sale. Roy's customer service was exceptional. He was friendly, professional, and easy to reach whenever I had questions. It's obvious he truly cares about his customers and takes pride in the reputation of A&D Automotive. That level of communication and accountability is becoming harder and harder to find these days. When I picked up my vehicle, it was running better than it had in months. Everything was repaired exactly as promised, and they even took the time to go over the completed work with me before I left. There were no surprises, no hidden fees, and no last-minute upselling just honest, high quality service. If you're looking for an automotive repair shop that values integrity, communication, and excellent workmanship, I highly recommend A&D Automotive. Roy and his team earned my trust, and they've gained a customer for life. I'll definitely be bringing all of my vehicles here in the future and recommending them to friends and family. Great people, outstanding service, and a shop that truly stands behind their work.

Working with A&D automotive was the worst automotive repair experience I have encountered. I had…read moreleft a message for Eric (CEO /Owner) or Roy (COO) to call me back to discuss. No on has, so I will share my experiences here. Summary: Vehicle was running fine, but set a check engine light. Autozone indicated intermittent cylinder 6 misfire. Local mechanic indicated there could be an issue with a cylinder 6 spark plug, or some type of issue with a leak in the rear head. If so, that was a more advanced repair than they were capable of and they recommended A&D. Dropped it off at A&D on a Wednesday. Mechanic called on Thursday and said he was going to install new plugs and wires and would monitor / diagnose accordingly. I didn't hear anything Friday or Monday so I stopped by the shop on Tuesday at noon. I spoke with a Service Writer named Jackson. He did not seem at all pleased that I had stopped in to visit in person. He looked at his screen for about five minutes. He then told me they replaced the plugs but I could spend thousands trying to diagnose this and get to the bottom of the issue. I maintain my vehicles very well and was perfectly willing to spend $2-$4,000 to make repairs. The car has been maintained very well and although a 2008 model, that would be less expensive than looking for another vehicle for my son. Jackson just looked at me and said nothing else. I then asked "So my choice is to just run it until it stops running?" Jackson replied yes. I wasn't pleased, but Jackson seemed to have his mind made up and indicated he would get the car ready for me to pick up. I left for the day expected a call that the vehicle was ready to pick up. I still hadn't heard anything at noon on Wednesday (the next day) so I called over and spoke with another service writer who told me he would have someone call me back. I received a call at 2:30 that the car was ready to pick up. I Went in and spoke with Jackson. He again stared at his screen for about five minutes and told me he had an SUV like this once that had the same issue and he drove it until it died. Really? That sounded convenient. I was not at all pleased because I had been informed by anther mechanic and A&D they were capable of more detailed engine repairs. I paid my almost $600 bill for spark plugs and they drove the car to the front for me to pick up. I started the car up and was immediately greeted with flashing warning codes reading "Service Stability - Service Traction control" and the car was shuddering as if it were running on half of the cylinders. Went back in to talk to Jackson. Jackson came out with a device to reset the codes. I also asked him why the car was not running correctly as it had most certainly been running well when I dropped it off. After resetting the codes, he said he noticed it had been running rough but there was nothing he could do. He went back and consulted his screen for another five minutes while silently wishing I would leave. I asked Jackson how this was now my problem and he didn't respond. I walked back to the car and had serious doubts it would leave the parking lot on its own power. I walked back in the shop and told Jackson that was unacceptable and after paying almost $600 I at least expected it to run as smoothly as it did when I brought it in. I told him I was very disappointed that neither the mechanic or he even looked at the vehicle to address the clearly flashing codes or the poor running condition before returning the vehicle to me. Does A&D have no quality control before returning a vehicle to a customer? He took my keys and said he would have someone look at it again. I returned home and immediately called and left a message for Eric or Roy to call me back so I could express my concerns. About five minutes after leaving that message, I receive a call from Jackson that the problem had been resolved. He explained there was a sensor that had not been hooked up and the car was once again running as it should. I made a return trip to pick the vehicle up. I explained to Jackson that I wasn't trying to be difficult, but I would expect that someone on their end, either the mechanic or him as the service writer would give a vehicle a once over before returning it to a customer to make sure it is in an acceptable condition. He knew it was running horribly when he returned it to me but was unwilling to do anything until I put my foot down. Jackson apologized and agreed with me. I got home and noticed the housing on my passenger side mirror had been dislodged, as if they hit the mirror on the side of the garage wall when the pulled it out. I was able to snap that back in place. I never did receive a call from Eric or Roy. I do have video of the car running horribly before they reattached the sensor and the mirror housing. It doesn't appear I can post them here.

I had a flat tire on our travel trailer and limped to the truck stop by M-52 and I-96. Called…read moreBill's and they were out within 30 minutes to put on my spare. Faster than I could have done it. Great job!!

I slid into a ditch and needed some help getting out this afternoon. This company did an amazing…read morejob. They were there so quickly and got me out in no time. I was super embarrassed and the man who helped was so nice and helpful. They made me feel at ease and sent me on my way.

The best oil change place in MID-MI by far. They are professional, fast, friendly and won't sell…read moreyou things you don't need. Ad they happen to have best price.

I know the owners of this business personally and they are honest and friendly. These guys will not…read moretry and sell you a bill of goods. This is one of the few quick oil change places around you can trust.

I found Ryan's Auto Care on Yelp and decided to give them a try. I'm usually cynical about auto…read morerepair places but was very pleased with the service I received. I mentioned a few issues I had in addition to the main problem - wipers quit working. They looked my car over and found the problems, providing me with details and what could be fixed now and what could wait. They provided me details, cost, etc. and kept me apprised of progress. Additionally, they provided me a loaner car. This was a godsend as I was going to daily radiation therapy for cancer. I was so pleased with their care, I also asked them to give me an oil change as I knew it would be needed soon. I feel the cost of the work was very fair and will have the continue with the other things we found and put on hold. Great business!

Two great experiences. Fair pricing, keep you updated on status with texts and phone calls. If…read moreyou are looking for a shop to fix your students car I highly recommend Ryan's Auto Care!

Far out on a country road in Williamston, MI there lies a treasure trove of classic Mercedes parts…read more Here you will find Dave who not only is friendly and welcoming but whose knowledge of the inner workings of these lovely German cars is nothing short of guru. If you have a classic (or even not so classic - he services all years) Benz then this is the place to go. It's worth the drive (besides, you will enjoy the scenery).

I gave dave 3000.00 on the purchase of a diesel mercedes. He never finished the car he sold me and…read moreI had to take him to court. He lost that judgement and I was awarded a return of my money which he never paid and he has made no attempt to make right.

Took my car in because the rear shocks were blown out, and RMB was able to get replacement parts…read moredelivered, and installed on the same day, at a very competitive rate. I'm going back next week for a windshield replacement and an oil change, and I couldn't be happier. They even offered to pick me up and drop off my car. A+ service.

Smooth experience from beginning to end. My daughter is at MSU and we needed a repair on her car…read more They were wonderful about calling me, explaining the issues and cost. Very communicative. They gave her a ride back to campus and when the car was done they dropped the car off for her. I could not have asked for more. THANK YOU!