Yesterday it was 112 degrees and so it was the perfect evening for our AC to go out. We tried cleaning the coils and all the DIY tricks we could think of, but when we woke to the house still being in the 80s we knew we needed a service call. Dereck Nail was familiar with my HVAC from prior to starting his own business so it made sense to give him and his team a call. He got back to me quickly, understanding the importance of our household of 5 relying on not just comfort, but safety as well, and said he could squeeze me in the same day between appointments. He arrived at 9 am, diagnosed the problem, and replaced the broken $30 part. He is handling the warranty paperwork as well. In a time of huge businesses that treat you like a transaction, it's nice to see a company that exudes the hometown feel while still maintaining a high level of professionalism. It's like the old family doctor who you can get to know and who will take the time to explain the issue and make proper recommendations. I will definitely continue to work with Innovative Heating and Air in the future. read more

I have been without heat for a few weeks. I have a home warranty and they sent someone out on Dec 13. Their tech said that the issue with my unit wasn't covered and he couldn't help further. I reached out to a local businessman who is from here, and he gave me Innovative Heating and Air's phone number. I spoke to Derrick, as he answered the phone. I explained my issue and he said he could come by in a few. He came by and an hour and a half later, he left and I had heat. Derrick, the owner, was companionate, knowledgeable and he explained everything he was doing and had done. He had some recommendations for my system, which I appreciate. I don't meet too many business owners like Derrick anymore. I suggest calling Innovative, Derrick, to find out exactly what I mean. You will get great results, at a fair price, from a very experienced technician. I had heat from a system someone earlier in the day told me they couldn't help with. read more

Can't say enough good things about our experience doing business with Innovative Heating and Air. Dereck and Jessie were always responsive, answering questions, and making the installation of our new Bosch heat pump system happen quickly, just in time to take advantage of the tax credit for 2024. They got it done on December 31st. We appreciated Jessie's help as far as filling out rebate forms. Their crew, Jeremy and Matt, were professional, polite, and always willing to explain what they were doing. And as far as value: Innovative's bid was well below the other bids we received. Thanks Dereck, Jessie and the whole crew. Don and Jean Noble read more

...........I called for a quote to up grade HVAC ducting system on my rental and talked with Derek. He went to the job site next day and called later that day with a price that was very competitive to quotes I had already received. Derek seemed like an easy person to talk with and understood my problem and stated he could get rite on the job and order needed supplies. I had a renter ready to move in so the clock was ticking, started taking the old ducting out and placed order for parts. Supply chain was weak with all parts but work was started on what we had and soon job was completed. Thanks Derek for getting this done. Frank C read more

Derrick is awesome! My mother in law's a/c quit working when temperatures were headed to the 110 degree range. I called another local company and had it checked out. They looked at it and told me I needed a new unit. I thought the price seemed high so I called Derrick for an estimate. He came out to look at it to give me a replacement estimate. After a few minutes of checking, he cleaned the unit and removed the debris from the blower. That's all it took to repair it and now it blows colder than ever. Thanks for your effort, honesty and saving me thousands of dollars! read more

Highly recommend hiring this company for your heating & air needs! Derek answered my call right away and without hesitation answered questions i had regarding my furnace. I didn't have to set an appointment prior to getting them answered - which most companies require. He is extremely knowledgeable in his work and did a great job explaining to me what the issue was. Not only did i have an answer to my heating problems but he was able to come back to repair the issue shortly after. I appreciate his work done and would hire again in the future. Thank you Derek! read more

Same day service! My heat went out and the temperatures were dropping quickly. Innovative Air was recommended by a friend, I called and he responded right away and told me he would be out that day. He came and I had a bad fan, and he could not get the part until the next day. He was able to make it work for the evening so we would have heat and showed up first thing in the morning to get it swapped out. He cleaned everything and showed me how to clean everything and maintain it for a longer life. Great Service! read more

The heater at my Moms house was not working. I had a different company try to fix it and they were not successful, but I was still charged for the visit & parts that didn't fix the problem. I then called Derrick at Innovative AC and he came over the same day to check it out. He said he could fix it and told me he will order the part needed. Not only did he fix it in a couple days, he did NOT charge me. I won't be calling any other company but this one. He's honest & trustworthy. I would highly recommend. read more

removed and replaced forced heating and air unit with mini split system that covers the whole house, our PGE usage dropped from 1050 kw per bill to 500 kw, this has been well worth it saving 175-200 dollars a month on electric usage, the whole process was completed in 24 hours and derrick and his crew did a great job at a very fair price compared to other bids we received read more

I don't know where to start this company has always taking care to my family and I the moment we call doest matter when they find time to help you. The communication is phenomenal customer service is superb they are local family orientated and that's rare. thanks for your service the name fits the brand thanks agian for always having my family's back read more

We have had Derek and his company replace 2 AC units on our home in the last year. Each time we received prompt reply and installation at a fair price. It is nice that you deal directly with the owner, Derek, and your concerns are taken care of quickly. I highly recommend Innovative Heating and Air for any AC/heating replacement or service. read more

Derrick(the owner) was so professional and quick to respond to any questions I had. His communication through the whole process was by far the best. His crew came in and finished the job in one day leaving no mess behind, they were all great. I would give more stars if available read more