Justice was fantastic! He did an excellent job diagnosing and fixing our washer and made the whole…read moreprocess easy. He was knowledgeable, professional, thorough, and clearly knew exactly what he was doing. Our washer is working perfectly again. Definitely a 5-star experience--thank you, Justice!

Amazing. Im so happy with the technecian. My apointment wasnt until next week, but the tech had…read morean opening in his schedule and called to see if i wanted service today. I said yes of course. Replaced the plastic part with a more sturdy metal one. Very very happy.

Greg has been out to our house a couple times now. He knows his appliances…read more First it was our LG washing machine that needed a switch replaced. He ordered it while he was here, it came the next day, then the following day he came out and installed it. Less than $200 installed. I'll do that any day so I don't have to buy a new one. Then a couple months later our refrigerator started leaking water onto the floor. Same thing, he came out, diagnosed it, ordered a new valve switch and installed it. Frigidaire 20 year old fridge works perfectly now. Just under $300 total cost. He's prompt, honest and reliable. Highly recommend.

Without a doubt, the kindest, most professional, honest and intelligent person in his…read moreprofessional career that I have ever had the pleasure of meeting and helping me with my washer repair. Thank you Kent's Appliance Repair

wish I could give a 5.5 star rating. extremely fast response and very fast to repair. Jason really…read moreis a professional. Thanks for saving our day with triple digits coming

Excellent work. When I first called they suggested I clean…read morethe filters before anything was scheduled to see if that would fix the issue. Possibly saving me money, unfortunately this did not fix the problem. Jason and Jules came out and went step by step to find out the issue. Turned out to be a loose wire, a bad temp sensor, and low freon. Cool thing was they told me what they were doing so I learned a bit too. I'm now pumping cold air error free. Definitely recommend if you want hassle free service.

We just had one of their technicians come out to look at…read moreand repair our washer. Their employee Josh was amazing showed up on time. Very informative on what was wrong and was able to fix the issue! Josh got it up and running again! We are truly happy with their service, I'd recommended them to any one!!!! Thank you Josh!!!!

They have helpful and friendly staff and service tech. They were prompt in replying to my request…read moreand were able to schedule an appointment in a reasonable amount of time.

Mike and Rena just came by and gave my old Wedgewood stove a tune up. Not only were they fast,…read moreknowledgeable, and courteous but they were timely and provided great service. They taught me a number of things I didn't know about my own appliance. The "doctor's visit" was quite reasonable and money well spent. The conversation was so good I might call them back to catch back up ;) I cannot give them a high enough recommend

My relationship with RMR started over a decade ago. They were who we called to service our 1930s…read moreNorge. Like most of reviews say, they were pleasant and seemed honest. I signed a contract with them in June of 2016 to rehab the stove, and gave them a deposit. I was told March 2017 as the latest start date. April 2017 - Contacted RMR about start date. Was told they were backed up due selling stoves from their inventory for restoration AFTER I signed my contract, and those took priority. July 2017 - Emailed asking about start date. They said they'd start mid September latest. Months went by, no communication. Finally with some prodding, they picked up my stove on 4/10/2018, almost 2 years after the contract was signed and 1 year after work was to originally start. No communication for a year. On 4/12/2019 Mike emails me to say they had received the parts that needed fabricated and they would start reassembling the stove in a week. They were still looking for a backsplash and work light per our contract. October 2019 - contacted RMR via email for update. Told they put reconstruction on hold due to other projects. Said it would be another month or two. February 2020 - RMR contacted me via email to tell me the stove was almost "wrapped up", and included a picture with new legs and a backsplash. Said the thermostat was in great working order and holding its set temperature at +/-5 degrees. They also mentioned that they were looking for new handles as one had been "repaired" 50-70 years ago and during "cleaning" the glue had dissolved and the handle broke. All handles were in great condition when the stove left my home, but whatever, let them find some new handles. I wrote them back no response. April 2020 - I receive a bizarre email from Mike telling me we were going to have to "wrap this up", as they were over the project, and had no new handles, so I'd have to just deal with the fact one would be missing. I could buy the backsplash if I wanted (even though it was included in the contract), and that if I wanted any further restoration done, to contact another company. YEARS of being strung along. Given excuse after excuse...and now this? I told them this was unacceptable and unprofessional, and that for them to tell me they were just giving up on my project, and then trying to nickel and dime me would not stand. They would finish the project as agreed, or I'd take legal action. Mike didn't like that I stood up for myself and accused me of being "threatening" and "scaring" him, which was ridiculous. I was firm that I wouldn't be taken advantage of and he wanted to play the victim? He even threatened to leave my stove out on the street if I didn't "calm down". The degradation of it all. We agreed to work it out. They'd find handles and include the backsplash. The stove would be delivered, and everything in the contract would be fulfilled. They would give me a full refund and the transaction would be considered complete. This was all his proposal. I willingly agreed to it. We kept in touch over the next 8 months. Things were cordial. They found new handles. Due to Covid snags on their end and mine, the stove was finally delivered on 1/13/2021. After delivery I noticed chips and dings to the enamel that weren't there before. Rust that wasn't there before. The front right burner wasn't lighting as it should. I tested the oven at 400 to see if it would hold a temp, it stayed at 400 so I didn't think anything of it. Water started leaking out as it heated up. The stove as a whole had an acrid smell (and still does). I contacted RMR. Reyna called and said the moisture was normal because the stove had been sitting for so long (clearly in a damp location). The smell was normal. I guess if normal means your stove should smell strongly of rust. A few days later I went to cook a dish that takes 6 hours at 300. The oven wouldn't hold 300. In fact, no matter how low I turned it down, there it sat at 400. I used a couple of the burners to simmer some food. The enamel was melting and chipping off, if it was even enamel, looks more like paint. I would see in the contract they weren't liable for faulty finishes or parts they didn't finish or build personally. Classy. I contacted them to ask them to please come service the oven as per our contract the thermostat is supposed to be in working order and guaranteed for 90 days. No response. I contacted them again, politely insisting they come fix my oven. I got a smug email telling me that their obligations were fulfilled, and that they would no longer be serving my vintage stove needs. At no point did we ever agree that the refund would void our contract. Months later I'm stuck with an oven that still doesn't work properly RMR is run by people who don't hold themselves accountable, and will leave you in a lurch due to their own shortcomings and bad faith behavior. CONSUMER BEWARE!

We have been having Barclays repair our appliances whenever we have had issues for almost 40 years…read more Two generations of help for us. They have always been fantastic and quick with a very fair price. I don't see any reason for us to call anyone else. Six stars on a five star rating in my opinion!!

I rarely leave negative reviews, but this experience earned one…read more James came out to diagnose our refrigerator's ice maker and was very confident he knew the problem. We approved the repair he recommended and paid for the replacement part and labor. Four days later, the ice maker still wasn't working. When I called expecting additional troubleshooting or a plan to determine the actual problem, the conversation quickly shifted to offering a partial refund on the part and suggesting we find someone else. That was surprising considering how certain he had been during the original diagnosis. What stood out throughout the experience was a level of condescension that made communication difficult. My wife witnessed him speaking to one of his own employees in a way that was genuinely uncomfortable to watch, and unfortunately that same attitude carried over into our interactions. Nobody expects a technician to be right 100% of the time. What customers do expect is professionalism, accountability, and a willingness to stand behind the diagnosis when the first repair doesn't solve the problem. My recommendation: if you hire this company, do not consider the job complete until the appliance is actually working. Replacing a part and fixing a problem are not always the same thing.

I think it says a lot when an employee of a company is willing to place others lives at risk via…read morereckless driving and harassment in a company vehicle. Swerving in and out of lanes in excess of 80mph. They swerved in front of our vehicle while we were in the commuter lane, this was our gift after honking at them.

Aweseome. Responsive and able to work with me on time. Will have more work for company as needed.read more

Josh came out to take care of some maintenance on our HVAC system. He was on time and did a great…read morejob giving our system the once over. He didn't want to try to sell us another system, found out our HVAC is 34 yrs old and was well taken care of. I would not hesitate to have Feather River come back in case of issues. Nice,honest techs!!! Thanks Josh!!

Very professional work was done quickly. Hired them now to maintain the system. Thanks for your…read moreprompt work.