My husband was in the rehab facility at The Terraces of Phx for several weeks. The staff were very…read morefriendly and helpful. I liked that they encouraged eating in the dining room and had nice table cloths with cloth napkins. He was given a choice for each meal. The PT was excellent and the facility is very clean. They have a large recreation room for bingo, movies, etc. Overall, it was a very good experience.

I recently completed a short-term rehab stay at The Terraces of Phoenix health center following hip…read moresurgery. I am quite grateful for the good care I received from the nurses and Certified Nursing Assistants (CNAs), and the outdoor grounds are beautifully maintained. However, there were notable areas that need improvement. There were times when the care staff felt stretched thin, leading to slow response times when calling for assistance. Furthermore, communication between the administrative team and family members could be improved. A major concern was the doctors, who visit the facility sporadically; my wife was never able to speak with them. The biggest issue was the performance of the physical therapy team. There was no set schedule whatsoever, and they often rushed through sessions in just five minutes, combining physical and occupational therapy together. I tracked each visit to the gym, and we never reached the expected five sessions per week for either physical or occupational therapy. While it is a nice facility with a caring nursing staff, closely monitoring the therapy department, staffing levels, and doctor communication would make the experience much better.

I was there from Mid May 2019 till May 31, 2019. I was treated GREAT. The staff was very helpful…read moreand thoughtful. The food was terrific and I was ALWAYS treated with respect! I enjoyed my stay totally. When I went out in to the courtyard, I was greeted by the other permeant residence with happiness and joy. The were all so kind to me. I loved my time in the courtyard and would spend the majority of my time out there. They're where so many birds, and hummingbird to enjoy.I Have and app on my phone that would show what kind of birds they were and I would point them out to the other residence and they enjoyed that very much. I would have my breakfast, lunch and supper out there most days. It was very pleasant. I would recommend them very much. Thank you. Kerry . . .

My dad was transferred to Haven Health at the 20th Avenue and Indian School location, and our…read moreexperience has been very disappointing. Throughout the night, no one checked on him, and he was left sitting in urine until the morning. It was upsetting that no staff member came in to see if he needed assistance or was comfortable. Based on our experience, I would not recommend this facility for your loved ones. I hope they improve the quality of care they provide to their patients. BEWARE OF THIS LOCATION!!!!!!!

We spent a great deal of time here in the past few months. My dad was sent here for hospice care…read more He had Alzheimer's. For the most part the staff was amazing. He was frequently called the cutest old man and told he had a great smile from multiple staff. There were wait times for certain treatments, but the staff was busy. The treatment was great, but what impressed me more was how my mom was treated. The job of the staff is to take care of my dad. But they were so incredibly caring towards my mom and family. Big shout out to Alexia. She comforted my mom all the time with words and hugs. When he passed, so many staff went out their way to hug my mom. Not generic "sorry for loss," but with love and tears in their eyes too. They took a horrible time for our family, made it just a little bit easier knowing we could trust them with my precious dad's care.

Unfortunately due to limited choice of providers due to insurance and the hospital pushing to…read moredischarge a very dear friend of mine, I worked together with my friends son whom due his medical conditions was overwhelmed with this task. Ridgecrest was the best if the worse. Of course when we went to check out the place they promised the sun, the stars and the moon. Upon transferring my friend there it took them 2 weeks before they even started physical therapy in the mean time the clock is ticking on her benefits. The food was barely palatable. Canned vegetables, over processed meats and delivered cold to boot. Tell me how can you make scrambled eggs taste bad? They managed. Their physical therapist are the only bright and shinning area in this place. Kudos to them. Nursing staff is rude, inconsiderate, lack an ounce of compassion, care or concern. To sum it up, I wouldn't send my worst enemy there.

Not a 5 star Facility. Significant physical Plant issues…read moreand layout. Lost the Heart of a non profit. Poor management at the top nearly bankrupted the whole community.

Quality of care. Response to needs when having a medical crisis is lacking. The so-called food is…read moredisgusting and not safe for human consumption in my opinion. And I don't feel safe at night. Some of the employees are very frightening.

If I could give this place zero stars, that's what I would give them. My mom went there totally…read moreambulatory and she could use the bathroom on her own. Within a year they had her in a wheelchair, unable to stand and in diapers. The residents are all in wheelchairs and typically sitting outside in flannel pants in 100° weather. Most of the staff is rude and if you have to deal with the Executive Director, Keith, be very aware that he is retaliatory. If you leave a message that Keith doesn't like he will retaliate. My mother was brought to the hospital yesterday, and when Maryland Gardens failed to call us and let us know I called and left a message letting them know that I plan on having that facility shut down before they killed my mother. Keith took it upon himself to call the hospital and to let them know that there was suspected abuse and that we shouldn't be allowed to see our mother unless we went through the Fiduciary. Fortunately, Keiths attempt at sabotaging our visit (after a 4 drive) failed and we were permitted to see her. The Executive Director at Maryland Gardens is immature and should not hold the position he has. I DO NOT recommend placing your family in this facility.

The staff in this Nursing home are knowledgeable and supportive. Keith, Pia, and Demi have all…read moreanswered my questions about my mothers needs, were flexible when it came to her ALTCS application timeline, and even offered their own phone so that I may FaceTime my mom instead of just a phone call. The staff is all ages which I find a plus. The rooms could definitely benefit from more ventilation, ac and privacy options. While I agree about being outside in 100% heat is not good, it is Phoenix folks and they need nature/fresh air. My mom has been there for 3 months now and she says everyone is nice and she likes the food.

UPDATE: After voicing my concerns with house keeping and lack of qualified CNA with the director of…read morethe facility I was assured everything would be improved and it was! Me or my Aunt would visit my mother everyday and we both were very impressed with the cleanliness of my Mothers room and the response time and quality of care rendered at this facility. My Mother is currently a patient at this facility, I chose it because it appears to be a very well maintained facility, new looking, clean, private rooms, physical therapy room, activities etc...unfortunately they are dangerously understaffed where it counts the most! My mother is recovering from West Nile Virus and was moved here to receive rehab. Every single time I visit we have to hunt down a CNA to get her to the bathroom, she is 75 years old holding it is not an option, when a CNA finally appears they have put her in the chair and take her to use the toilet, this is what should always happen but on other occasions the CNA doesn't even attempt to take her to the toilet, she lays her in the bed to pee in her pull ups then cleans and changes her, this is absolutely humiliating for her, she knows she's capable to use the toilet with help, the CNA that finally shows up is either incapable or too lazy to do it right! Today we arrived to find her feeding tube dangling from the pole disconnected from her peg and the liquid food all over the floor, there were foot prints from someone that had walked thru the mess and dirty towels on her bathroom counter from someone that made a half assed attempt to clean the mess up but didn't finish the job, the dirty towels were almost dry so they had been there for a long time. A physical therapist came and helped me get mom to the toilet, we couldn't find any right sized pull-ups to put on her after she used the toilet we could only find Junior size, the therapist told me to go buy her some and be sure to write her name all over them so no one else takes them! We got house keeping to come clean the floor and remove the soiled towels. The house keeper that showed up dumped a liquid cleanser on the mess that had been there long enough to dry and ran a mop over it and started to leave with the mess still on the floor, I said "this isn't clean you're not done are you?!" She said "it won't come all the way clean!" I literally took the mop from her and cleaned the floor myself while she stood there! I got the floor totally clean, I told the housekeeper it will come clean if you actually make an effort and take ANY PRIDE in what you do! I've voiced my complaint to the charge nurse and director about my mother having to pee in her pants earlier this week, they both assured me that is not the norm and they would make sure the CNA's get her to the toilet. I am extremely disappointed! While there are some staff there that seem to be great there just aren't enough and there's absolutely no excuse for housekeeping to leave her room in the state we found it! Shame shame shame! I hate to have to move my Mom again but this facility and staff is very mismanaged to the point of being dange UPDATE: After voicing my concerns with house keeping and lack of qualified CNA with the director of the facility I was assured everything would be improved and it was! Me or my Aunt would visit my mother everyday and we both were very impressed with the cleanliness of my Mothers room and the response time and quality of care rendered at this facility.

This place is no longer called Allegiant, they just changed their name to Hevens, please do not…read moretake your loved ones to this place! My husband was discharged here because of the medication he was on and the type of care he still needed, the moment I got to this place and I saw his room I knew this place was not going to take care of him, he had been suffering from the worst case of SE that Banner University had ever seen, the 1st 24 hours they didn't give him any of this seizure medication because Banner didn't send him with any. I couldn't believe what I hearing, he had just survived from Status Epilepticus and they had not given him ANY seizure medication because of Banner?? They were sitting there waiting....they were lucky my husband didn't go back into status because of that. Then after a week a gets a UTI, and then he gets C-diff, then after another week he falls and they find him face down on the floor, my husband is 40yrs old and could barely get himself to sit up let alone fall off the bed, no one could tell me how, when, only that he fell. Another week goes by he gets another UTI, I kept telling the nurses and the people there that his urine looked so dark and bloody and all I would hear is that its normal after changing his foley. Then a few days later he falls again, this time on a mat they left on the side of his bed. He then is sent to Banner University where they admitted him back because of another UTI but this time he ended up getting sepsis. My husband did not deserve this treatment, I called the nurse that day on Aug 11th to see when they changed his catheter/foley, the nurse looks it up and tells me that they have no notes as to this ever being done!! Now my husband is fighting another bout of C-Dif because of the antibiotics he had to be on for the sepsis he had gotten from this damn place. Now he cannot be discharged after going through so much already, this is the type of care this place offered my husband. I'm so angry, the state covered my husband but failed to place him a facility that would actually be able to take care of him, they couldn't even take care of the RNS devices that they were instructed to interrogate daily, I had several nurses tell me that seizures were out of their area of expertise!!! WHY WAS MY HUSBAND SENT TO THIS DAMN PLACE! Please do not send your loved ones here, not to mention when he was being cleaned they would leave his ointment that they used when cleaning his bottom next to his trachea cleaning area, the risk if cross contamination was everywhere, these little cups of used ointment just left by the window and all around his room, this is the stuff they spread all over his rash area when they would change him! Disgusting and so terrible! I hate to say such awful things about a place like this because this doesn't reflect the few people that we friended and found peace knowing that they were around taking care of my husband when the majority were not, this place has some golden gems that make the daunting experience less daunting, you few are too good for a place like this, I appreciated those who I knew actually loved their job and wanted my husband to get better (RT) you guys know who you are, I thank you for your kindness through all of this. But please do your research, do not send your loved ones to this place....Now my husband is fighting these infections again because of the lack of care these nurses gave him. I'm so pissed and I hope no one ever has to deal with this when it comes to their loved ones. This is just awful

I have been with Navi nurses for over a year now and it has been truly a blessing to be a part of…read moresuch an impactful team of nurses. I have watched families lose hope trying to find competent and caring medical attention that their loved ones so desperately need. Families find answers and hope with our nurses. Navis nurses provides a customized care plan and a close nit team of nurses who provide undivided attention and care. I couldn't imagine a more rewarding company to be a part of.

I engaged Navi Nurses to support my elderly father, a vulnerable adult living with dementia,…read moreblindness, and epilepsy. Because I manage his care from 5,000 miles away with an 8-hour time difference, I needed an agency that was organized, communicative, and clinically prepared. While the initial intake call was reassuring--I was promised that a single dedicated nurse (Ashley) would handle both an introductory visit and a crucial upcoming neurology appointment to ensure continuity--everything following that call was complete operational chaos. Dangerous Lack of Clinical Preparation: The primary reason for the neurology visit was to manage a safe medication titration schedule and handle lab work for my father's epilepsy. Despite emailing a medical summary in advance, speaking to Allie on the phone for the better part of an hour, and texting Chi two days before the appointment, the neurologist's office emailed me the following day without the faintest idea about the reason for the appointment. According to the neurologist, the person sent by Navi Nurses brought zero medical context and simply told the doctor that she had only met my father 30 minutes prior and knew nothing about him. Broken Continuity & Lack of Planning and Communication: Despite explaining my time difference and the critical need for consistency for a patient with severe vision loss and dementia, Navi Nurses swapped the assigned staff at the last minute. The replacement texted me minutes before the visit at 10:00 PM my time. After I had already prepared my father for one specific person, this sudden swap added unnecessary confusion and distress for him. Extortionate Cost for Zero Value: In total, this single appointment cost me $760--a $250 initial setup fee, $350 for the nurse to accompany my father to an appointment just 10 minutes away, and $160 for the transport vehicle. Paying nearly $800 for what amounted to an unprepared transit chaperone rather than professional care navigation is completely indefensible. Administrative & Billing Disarray: Basic onboarding failed due to date-of-birth errors on their platform. Worse, after paying the $250 fee, my saved credit card was recharged $350 without explicit consent. Despite paying the remaining balance in full on July 23rd, billing emailed me again two weeks later asking for another $350 payment. Navi Nurses charges premium prices while delivering disjointed communication, zero clinical preparation to physicians, and sloppy financial oversight. If you need dependable, prepared, and accountable care navigation for a vulnerable loved one--especially from a distance--do not trust this company. I will not be using them again.

Recently, our 86-year old mother was a patient at this facility for 3-weeks. She had no idea that…read moreshe would be checking into a rehab after having shoulder surgery. To say that she did not want to be there is an understatement. The day we checked our mother in we met with many of the team members who would be in charge of our mother. They were all very nice. The facility itself was nice on the inside and outside. There is one team member that I would especially like to thank. His name is Joshua, and he is the Patient Advocate. He met with my siblings and myself along with our mother, the day she was checked in. During the meeting, he was very attentive to my mother which helped make her feel at ease. He listened to every concern we had for our mother. He took notes and followed through with all of the details and concerns that were discussed. Joshua is amazing at his job! He is professional and has a perfect personality to be an advocate. He is patient, understanding, kind, efficient, and very helpful. One day after a really hard physical therapy appointment, no staff members were able to help my mother be put back in her bed. She was miserable while she waited 15 minutes in a wheelchair. I text messaged Joshua and he was there within 5 minutes. I don't believe this is part of his job description. That is how helpful he is. He sweetly helped her back to her bed (they had to use a hoya to lift her in and out of bed). Next, he helped make sure she was clean and comfortable. This meant a lot to us as we watched him truly care for our mother. This is just one example of his kindness. Joshua was truly a life saver when our mother was there. If we could rate Joshua alone, he would receive 5 stars. He truly was wonderful. The problem we had was that the nurses and aides were understaffed. Our mother was fortunate because we were able to take turns to stay with her. The week I stayed with her, hours would pass with no nurse or aide to check on her. Even when the nurse call light was on, it would take at least an hour for someone to come into her room. One morning she was throwing up for over an hour. The aide was made aware of it. She said she would let the nurse know. No one ever came in that day to address the problem. There were other problems as well. It is our belief, that more nurses and staff need to be hired, if they want their patients to receive better care.

Buyer beware. Especially when needing assisted living care after being discharged. Do not…read morerecommend Jeremy T. (who was referred by the Arrowhead-employed case. Know that at least one ALTCS contract for group homes has a clause where their contract will override the contract you sign with the group home. This is important if you are working from a budget and do not have unlimited funds. Again. Predatory behavior! Oh. And it sure is a pretty building. The physical care at Arrowhead is subpar according to two hospice nurses that cared for my mother after she left Arrowhead.

I am in my early 50s and I stayed at this place from March for a whole month until April and honest…read moreto God I was terrified, but it was the BEST experience! I WOULD RECOMMEND PHX Mountain to anyone! The care is TOP NOTCH! I'm on the younger side (For once) to be in a Skilled nursing home! I took care of my father and mother before they passed so I know nursing homes ALL OVER PHOENIX AREA including Tempe, Chandler, Mesa, P.V., I know how scary and terrifying some of these places are! That is not the case for Phoenix Mountain on Tatum. The nurses like nurse Barry and nurse. Tristan are amazing. I can't say enough great things. The rooms were clean. The food was fantastic. OK there was a couple days a couple meals are weird, however, 90% of the time the food was phenomenal! When I was there, they had a fantastic chef! The physical therapy team outstanding, the nurses aids or the CNA's down to the housekeeping crew we're incredible. They kept that place immaculate. Although the nurses are overworked, they need a raise and they need to have a one nurse per hallway!!!!! then it will run so much smoother for the nurses. The nurses worked their buns off! and I am so appreciative of that and I am so grateful! I cannot tell you how pleasantly surprised I was of how great this place was!, the people that lived there and that were in my same situation were awesome. My room was lovely. I overlooked a fountain and had lots of sunlight and I had my own bathroom. My roommate was incredible Patricia. She's a 93-year-old blind woman who is the most interesting person. She was awesome, again the place was fantastically clean! It looks a little old older, but it makes up for everything of how great the nurses are and the care is, it was great. The food was great. They even have an area outside where they had a big barbecue and we had hamburgers and hotdog for everyone and they have tons and tons of activities. If that's what your people are into, they had games they had workouts. It was incredible. I can't say enough good things and I'm only in my 50s and I was so surprised but so grateful! I also did have a loved one who stayed there and she had a good experience there too!, so take it from me, I was just there the last day of February 2026 for an entire month until April and I cannot say enough good things about this place! Hit me up if you need more info. Hats off to Phoenix Mountain post acute on Tatum and Thunderbird fantastic! Kind Regards Rosy Slater 714-910-1943

I worked at Phoenix Mountain Post Acute as a CNA, and unfortunately my experience there was very…read morediscouraging. The facility is constantly short staffed, which makes it extremely difficult to provide residents with the quality of care they deserve. With so few CNAs on the floor, call lights would often go unanswered, residents were left waiting for long periods, and basic care like hygiene and toileting was sometimes delayed. Many of us CNAs voiced our concerns, filed complaints, and even reported the building to the state in hopes of bringing positive change. Instead of addressing the issues, several staff members who spoke up were terminated. It felt like management, corporate, and even some of the nursing staff were more focused on protecting themselves than supporting the caregivers or prioritizing resident safety. There are good caregivers who truly care about the residents, but the system in place does not support them. The turnover rate is high, new hires often don't receive proper training, and the overall culture makes it hard to provide the compassionate care that families expect and residents need. Until major improvements are made in staffing, management, and overall accountability, I cannot recommend this facility as a safe workplace or as a place for loved ones to receive care.

I went to this facility post hospital for rehab from knee surgery. I was there ever two hours and…read moremy admission was never completed; supervisor kept getting called away. While I was given a bed upon arrival, I had to wait over 45 minutes for water, no one ever answered my call button, I was taken to BR and left unassisted, and I did not get my medications when needed. After two hours, I opted to leave as I felt that I was not getting what I needed and did not feel safe.

Good friendly type family vibe. It was hard to leave. Privacy was top priority when it came to…read moreself care it was comfortable and formal professional. I miss post leaders and the physical therapy crew or team. Thanks I feel one hundred percent. Also miss my friend Jessie. Thanks for all you do