DO NOT take any jewelry of worth to this establishment. I broke a tip of my prong and he did not…read moreeven match what was there. Teeny little tip that may or may not hold. Also, wore the rhodium of completely and didn't even redip it before he gave it to me. Very poor workmanship. Follow up 1 day later. There was a sharp nick in the gold under where he added the tip. Now the diamond above that is gone. Again, this is the worst place you can take your jewelry to.

Great service when I took my watch in for a battery. They had it in stock and installed it and I…read morewas on my way. I also had to have a repair (re-link) to my watch and they did it at no charge. I would recommend this store and the professionals that work there.

Came here to get a couple of my watches sized. Very affordable watch repair. She charged $5 per…read morewatch to take off a couple links. The attendant was very friendly and very prompt, she does the watch repair in front of you. Will definitely return for more of my jewelry repair needs.

So I went in to see how much it would cost for me to get my ring fixed because I popped a…read morediamond..it is one of the tinier diamonds in my ring but it was bugging me so I wanted to get it fixed..he said it would cost 45 bucks so I said..lemme think about it..well he then said for another 50 he'd re-dip my ring and polish and clean it so it looks brand new..and if I wanted the wedding band done too so one doesn't look better than the other he would do everything for 100 bucks..i said that sounds awesome I'll come back tomorrow and get it done..well I couldn't wait 5 minutes later I walked back in and said okay I'll just get it done now cuz knowing myself I'll get busy or forget or talk myself out of it..one hour later I picked up my pretty ring and oh my goodness sweet lord in heaven..it sparkled so bright my eyes hurt!! I don't think it looked this good when I first got it!!..they sure do have a way with jewelry here..they are fair, quick and precise. .i love this place will definitely be back!!

Quality jewelry and service. I drive almost an hour to buy my jewelry here and get existing…read morejewelry sized. My only complaint is their lack of weekend hours, especially for out of towners who work during the week--closed at 3:00 on Saturday with no Sunday hours.

Went there to check about my class ring that was too big. The lady there was very rude and…read morecondescending about us not knowing we would have to send it back. She had a huge attitude to me and my mom, making us feel dumb for our lack of knowledge. we tried asking genuine questions that she answered very curtly and short, saying things like "Don't even bother going to other places, they won't do anything, sweetie," and when asked how long it may be "It'll depend on their workload." I am fine with the fact that I may have to wait and get a new ring that fits, but her attitude really soured the experience. On top of that, she pulled her mask down on multiple occasions, speaking very loudly as if that would make us educated. Normally, that place is very nice, but she was just so rude.

I had a watch battery replaced here. It cost me twice as much as the other jewelry store I have…read moregone to - and three months later the battery died! I ended up buying a cheap replacement watch at Walmart for less than the battery cost me here!

Patrick and Stacy are top notch. Great customized service. Patrick has a creative mind and can…read morecreate unique pieces of jewelry that are simple beautiful. He has been a jeweler for over 30 years. I trust him and Stacy. It's the only place I go for fine jewelry. They have other jewelry and watches as well. Stop in!

Great service! I went it to get a watch battery changed. He had my battery in stock, and was quick…read morewith his service!

sent 2 Rolex watches and they were back to the problem of moisture in the ladies Rolex and not…read moreworking and the men's Rolex. finally sent mine to Rolex in New York and they overhauled it and now the one with moisture and it has it again and we called only to find out that now he's telling us he's not an authorized Rolex repair center when we told him we only wanted Rolex parts put into the watch and the seals are all dried up .

Good service, great folks, incredible value!read more

My family has gone there for years and it has been a wonderful experience. I had no idea what kind…read moreof engagement ring I should buy, but Cheryl was able to guide me through the process without any anxiety over the purchase. I never feel pressured to make a purchase and they have always answered any question I've had and worked within my budget. I have and will continue to recommend them to anyone that will listen!

My partner and I brought in two rings to be resized. We were told it would take about three weeks…read moreand that we'd be contacted when everything was ready. We never received a call, so I called on February 28, the day we planned to pick them up. I was then told the job wasn't finished because of the engraving inside my partner's ring--even though he had clearly said from the beginning that it was fine if the engraving disappeared during resizing. After we repeated that it was fine, we were suddenly told to come in within a few hours. The other ring was mine, and it still didn't fit properly. That day, my partner asked for a very small adjustment--between a size 5 and 5.5 (around 5.25)--because 5.5 was loose and 5 was too tight. The tall female staff member said finger size can change with the weather. I understand that, but I was genuinely worried it could slip off when washing my hands. She told us to come back on Wednesday. When I returned on Wednesday, it honestly didn't feel resized. When I asked about it, the male staff member sighed and told me to "wear it for a week and come back if it still feels loose." He also said he could resize it down by a quarter size and wouldn't charge me for it. That left me even more confused and frustrated--if it could be adjusted that quickly, I don't understand why I was told to wait until Wednesday in the first place. Overall, the communication was poor and the service felt dismissive.

Recently we visited Squirrel City Jewelers, a fantastic small business in downtown Kent. ( I live…read morein California, but my Fiancé went to Kent State) I needed to have my engagement ring and wedding band prongs checked and re-plated. My first experience with the shop, I was gifted a custom necklace by my fiancé, made by the owner, Michael, over a year ago. Michael's attention to detail and craftsmanship is incredible. He was given free rein to design the necklace, using "hummingbird" as the inspiration. His vision, personal touches, and artistic vision made the piece truly stunning. Not only did Michael revive my engagement ring back to brand new sparkle, I was obsessed with these adorable skull pearl earrings (I found out also made by Michael). The whole team at Squirrel City Jewelers are friendly, knowledgeable, and passionate about their work. If you're looking for unique, personalised, high quality jewelry- that highlights independent artisans Squirrel City Jewellery is the spot. They offer a unique range of handcrafted one of a kind pieces, inspiring for any style. I will wait until I travel back to Kent to have any jewellery repair or add to my unique collection. Definitely will not be buying from any chain stores anymore- after my experience here. Thanks SCJ!

Had the unfortunate and unpleasant task of being "helped" by Deborah here. Every question I asked,…read moreshe reacted to with attitude and sarcasm, and without clear answers. If this nasty woman cannot handle a couple of questions, she should not be working in retail: when you're rude to customers in a local shopping area like this, it culminates in less profit for your neighbor retailers as well. I no longer feel particularly motivated to do other shopping in this area, thanks to this experience. What a shame, as these are new potential loyal patrons discovering your shops around Christmas.

If you are looking for reputable, high end/great quality jewelry brands, this is a great shop…read more They carry John Hardy, Robert Coin, Henry Daussi, Sethi Couture, Simon G, Coast Diamonds, Jude Frances AND MORE. Very nice mixture of jewelry brands and designers. Jewelry types include stackable rings, engagement rings, earrings, necklaces and more. I was looking for a brand I saw on vacation and this was the only store in Ohio to carry the designer I was looking for. Make a day trip out of it and enjoy the local surrounding shops and restaurants in quaint Hudson!