Courteous,excellent service.Highly recommend. Had diamond ring redone as pendant. Beautiful work…read more Fairly priced. Prior estimate elsewhere ridiculous. Very pleased.

This is a custom ring made by Tony! All of his custom jewelry he has made for me has turned out…read moreabsolutely amazing! Always excellent service. I wouldn't go anywhere else.

We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

Had the unfortunate and unpleasant task of being "helped" by Deborah here. Every question I asked,…read moreshe reacted to with attitude and sarcasm, and without clear answers. If this nasty woman cannot handle a couple of questions, she should not be working in retail: when you're rude to customers in a local shopping area like this, it culminates in less profit for your neighbor retailers as well. I no longer feel particularly motivated to do other shopping in this area, thanks to this experience. What a shame, as these are new potential loyal patrons discovering your shops around Christmas.

If you are looking for reputable, high end/great quality jewelry brands, this is a great shop…read more They carry John Hardy, Robert Coin, Henry Daussi, Sethi Couture, Simon G, Coast Diamonds, Jude Frances AND MORE. Very nice mixture of jewelry brands and designers. Jewelry types include stackable rings, engagement rings, earrings, necklaces and more. I was looking for a brand I saw on vacation and this was the only store in Ohio to carry the designer I was looking for. Make a day trip out of it and enjoy the local surrounding shops and restaurants in quaint Hudson!

My partner and I brought in two rings to be resized. We were told it would take about three weeks…read moreand that we'd be contacted when everything was ready. We never received a call, so I called on February 28, the day we planned to pick them up. I was then told the job wasn't finished because of the engraving inside my partner's ring--even though he had clearly said from the beginning that it was fine if the engraving disappeared during resizing. After we repeated that it was fine, we were suddenly told to come in within a few hours. The other ring was mine, and it still didn't fit properly. That day, my partner asked for a very small adjustment--between a size 5 and 5.5 (around 5.25)--because 5.5 was loose and 5 was too tight. The tall female staff member said finger size can change with the weather. I understand that, but I was genuinely worried it could slip off when washing my hands. She told us to come back on Wednesday. When I returned on Wednesday, it honestly didn't feel resized. When I asked about it, the male staff member sighed and told me to "wear it for a week and come back if it still feels loose." He also said he could resize it down by a quarter size and wouldn't charge me for it. That left me even more confused and frustrated--if it could be adjusted that quickly, I don't understand why I was told to wait until Wednesday in the first place. Overall, the communication was poor and the service felt dismissive.

Recently we visited Squirrel City Jewelers, a fantastic small business in downtown Kent. ( I live…read morein California, but my Fiancé went to Kent State) I needed to have my engagement ring and wedding band prongs checked and re-plated. My first experience with the shop, I was gifted a custom necklace by my fiancé, made by the owner, Michael, over a year ago. Michael's attention to detail and craftsmanship is incredible. He was given free rein to design the necklace, using "hummingbird" as the inspiration. His vision, personal touches, and artistic vision made the piece truly stunning. Not only did Michael revive my engagement ring back to brand new sparkle, I was obsessed with these adorable skull pearl earrings (I found out also made by Michael). The whole team at Squirrel City Jewelers are friendly, knowledgeable, and passionate about their work. If you're looking for unique, personalised, high quality jewelry- that highlights independent artisans Squirrel City Jewellery is the spot. They offer a unique range of handcrafted one of a kind pieces, inspiring for any style. I will wait until I travel back to Kent to have any jewellery repair or add to my unique collection. Definitely will not be buying from any chain stores anymore- after my experience here. Thanks SCJ!

Went in 1/31 with an insurance claim to replace my lost ring. I wanted to buy a ring online but the…read moresales representative would not allow it and pushed me to create a custom ring $1,200 over my insurance allowance. - I was incredibly uncomfortable so she provided a signed unconditional 30-day money back guarantee. - On 2/12 I found my ring and cancelled my order. I was told, though neither the ring or imaging had been complete, that I was meant to pay $1,007 for imaging I have not received. I immediately pulled in corporate. - 2/25, there is still a $5,140 balance on my account, the charge not cancelled though it's been 13 days. Also on 2/25, I was provided a screenshot of the $1,007 image I am being asked to pay for, it is poor quality image, an exact replica of the ring I wanted online, and provided 13 days after cancellation.

This company is really crooked, selling sub par jewlery for a very high price, especially Le Vien…read morejewlery which is the cheapest jewlery made.

Went in for an Engagement Ring, very pushy staff from the beginning. One of the sale guys was…read morepushing for me to buy my girlfriend a pair of earrings, along with the ring, I said I'll take a look. As he walked away toward another staff member I hear him say " and that's how you do that" with the other female staff member saying " wow! I'll have to take notes from you". If I wasn't on a time crunch I would've turned around and walked out of this store. Needless to say I'll never go back and shop here again. As I'm buying the ring, a different sales girl is pushing necklaces on me for Valentine's Day!! I said, let's get through Christmas first. Stay away from the Kent Kay Jewelers. Hope they enjoy their commission off of this sale, won't get anymore business from me.

They use "Account Assure", I bought into it for piece of mine and it's a literal nightmare! Was…read moreenrolled, got laid off from job, went to take advantage of their service that eliminate your balance after 15 days and they claimed I was never enrolled! I have mailed letter stating that I am enrolled, I catch them lying everytime I speak to them, never gets anywhere! They even admitted to messing up on their end/nothing I did and they still won't make it right! I've been trying to get this resolved for 2 months now! Don't buy from here! I wish I would have listened to reviews! Staff is rude, they never open on time on weekends, can't help with financing, "Account Assure" is trying to get out of paying out their services which they claim to offer! literally insurance fraud, looking into lawyers now. RUN! DO NOT BUY FROM HERE!!!!!!!!

Nick did a great job buying my silver coin collection worth about $20K…read more Since there were so many coins he recommended me leaving the collection with him over the weekend so he could inventory it. I went back into his shop on Monday and he explained what the coins were worth (at market rate). He was also very upfront and transparent on his fees (which ended up being around 10%). Everything seemed reasonable so I proceeded forward. He wrote me a check and kept the silver and the transaction was complete. It couldn't have been any easier. His shop was modern, clean and well organized. He was professional and polite through the entire process. In all a very positive experience and I recommend his service. Thank you Nick for making it easy and painless!

Nick was incredibly helpful and went above and beyond to give me the best value for my silver coins!read more