My wife scheduled an appointment over 24hrs in advance and arrived 15min early the day of. She…read morereceived several text confirmations and payment was made ahead of the appointment. She arrived 15min early the morning of the appointment, and her name was not listed in the self-service kiosk. She spoke with a lady at the front desk who was rude to her and said that her name was not in the system and that the text confirmation "did not mean anything." My wife was told that a new appointment was created for later that same day. No further instructions were given. My wife returned the same day 10min before her appointment and was told by a man at the front desk that no appointment had been created and that she needed to wait 2 hours in the waiting room to be seen. Horrible experience. Unhelpful staff. Payment received and no service performed.

I live down the street so it's literally a five minute walk for me. The service I received was nice…read moreand friendly when I arrived. Intake was exceptional. The nurse practitioner I saw was a little less than friendly and didn't really seem to care what I had to say. I was diagnosed with a ruptured eardrum in one ear and an infection in the other. I tried to advise her of my previous ear problems as a kid as well as a similar situation that occurred last year. No pun intended but, it literally went in one ear and out the other with her. I just hope her diagnosis is accurate and I haven't been on the wrong meds for the last week. Luckily I will be following up with an ENT.

Previously Dr. Wong helped get to the bottom of an underlying problem which was missed by other…read moreDoctors. He's very thorough, yet streamlined in process and costs. Today he was able to help me with a virtual visit. It was so easy, Dr. Wong is great at communicating options and treatment plans, working with you. If you need labs, he'll order them or if you like, email you directly. If you have insurance, and choose to use it for the lab, that's fine. Or he can set you up for a discounted rate! Go see Dr. Wong on ihealth!

Walked in on a Saturday morning, got out with a diagnosis and prescription 30 mins later. Efficient…read moreand affordable! Only minor issue is, you can kinda hear people talking in the doctor's room while you are in the waiting room. Patient's privacy could be better.

Drove 200 miles each way as this was the closest stand up imaging to me…read more Mary was my technician. She was kind, patient competent and professional. Wish the same could be said for the lady with an accent who answers the phone. She wrote the book on how to be rude. Having been in the health care field my entire career, it is a total encompassing team effort. The care starts with the first person we encounter and finishes with the last. Perhaps she needs a crash course on kindness and compassion. Or don't let her be the pacesetter who wears your brand so poorly. K

This is the only place nearest to Erie to my knowledge that does sit down and stand up MRI with…read morenothing I front of your face. You can even watch TV while your MRI is bring done. Too bad there isn't this technology in Erie. They'd make a ton of money.

Today at MedExpress was super easy and straightforward. I made an appointment and was in and out…read morewithin 1 hour and 15 minutes. I saw a bunch of people walk in after me expecting to be seen or put on a waitlist, but without an appointment, they were told to return later. Seems like making an appointment online is the best option. I made an appointment at 9 AM for a 1:30 appointment same day. The nurse practitioner was super kind and helped me solve my weekend crisis quickly!

A few months back, I was feeling really bad. I already knew what it was and had attempted to stave…read moreit off without having to visit a place like this. Not to worry, it was on COVID, but what I had I always get around that time of the year. The dreaded Pennsylvanian sinus infection, you know they one you get because it hits the 70s in mid March and you think that jacket isn't needed. Well, when my head felt like it was in a vice grip I decided it was time to suck it up and make a stop here. In the time of COVID, you need to call ahead and be screened. You can either do this on your way here or in your car from the parking lot. Here is my big complaint about this place. During your time of need they attempt to hit you when you're down. Before allowing me to enter they basically demanded a credit card. Why? Because they want to ensure they get paid. Doesn't matter that you have insurance, doesn't matter that this isn't how other facilities do it, doesn't matter that you already know your symptoms. First of all, I'm not giving you my credit card information, period. Second, especially not over the phone. Third, that's not how business works. You send me a bill in the mail, not hit my credit card/bank account out of nowhere because you want your money. After telling them I am not giving them that information and some back and forth, they allow me to be treated. Is that how a medical facility is now run? Do they think they can do it that way because demand for medical care has gone up? Honestly, if I would have known I was going to get that much hassle, I would have gone to the clinic up the road that was exactly like this, or to the hospital a block over. When I was allowed in they told me they would allow me in for just this time, but in the future anytime I come into one of their locations I would have to provide my card information. Nope, still not going to happen. Anyway. After being left inside and go through the check-in process, you still have to sit in the waiting room. So it's like a ride at an amusement park, you wait in a line outside, the inside. Finally get back to be seen by the doctor and I was asked what's wrong. Told him it was a sinus infection and after checking me over really quickly he agreed. Not sure what I was going to be paying for, the customer service? Because I was seen for a total of less than five minutes, but hey, they wanted those credit card digits so they could charge me for what I already knew I had, and to write the prescription. The only good thing about this is they can send your prescriptions over to the CVS that's 24 hours and you can get your meds and go home. It's funny, when I first started this review I started at four stars and then after putting it into words of how much of a hassle it was on me while I wasn't feeling my best and realizing they were trying to take advantage of me; I had to knock it down to two stars.

They do not accept Anthem Blue Cross / Blue Shield. My spouse presented her insurance card and was…read morecharged a co-pay. Then we received a bill for $463. Nothing was said at the time of treatment.

My wife went there and although we have Blue Cross / Blue Shield we received a bill for $463. When…read morepresenting the insurance card she was not informed our insurance was not accepted. Now I know where not to go.

Great facility with quick access to med care. Too bad, They…read moreare OUT OF BUSINESS. Closed.

The girls at the front were very nice, as I had a high deductible. Dr. Kliber was incredibly nice,…read moreand I walked through the whole appointment quickly - I was surprised how fast I was out!! I would highly recommend this location on Rt. 8, as it was open on my way to work.

Well they told me to go to a pharmacy that wasn't opened and then they closed. So here I am with no…read moreantibiotic and it's Saturday and I have no way to get it till Monday. I feel awful and I am very worried. Rushed me out due to the holiday. I'll never go back here.

Came here due to a cat bite and affected area very red and swollen, knowing animal bites are…read morenothing to be taken lightly. This particular urgent care center was closest to my work at South Hills Village so came here for the first time. I was very impressed. On a Saturday around 10 am, I was a walk-in without a prior appointment. I checked in at the kiosk and was immediately summoned to take and record my info (I was the only one in the waiting room). Then I was immediately taken to an exam room where the nurse took my vitals and washed my affected area. Then, with only a few minutes wait I saw the tech who prescribed an antibiotic, applied an antiseptic, dressed the bite wound and drew around the red area with a marker so I could monitor in case it spread. I was given instructions that if it did spread I was to head to the ER pronto for possibly IV antibiotics. They called in the prescription yo the Giant Eagle pharmacy close by so I could fill and start taking before I headed into work. I then exited without having to checkout or anything. I just want to say how impressed I was with the care I received from all parties. They were fast, efficient, caring, and all steps and instructions were clear.

They are very efficient very little wait time professional Also, at the other end of the hospital,…read moreI get my blood work done so easy and convenient

I have had continual back problems and visited Urgent Care hoping for a shot. What a great…read moreexperience! The woman in the reception area was helpful and welcoming; she made checking-in go very well. The practitioners were extremely thorough. I was examined and asked extensive questions about the pain. They gave me a course of Prednisone, a shot of Toradol, and advice on what I can do in the long run to help this pain from recurring. A wonderful experience overall!

Women who work in the lab are above and beyond taking care of you. Fast registering, fast lab work,…read moreand oh so pleasant.

I was born here in 1962. My mother told me it was a great little hospital that was nicer than the…read morebigger hospitals in Pittsburgh

Convenient care when I can't get to my doctor. The registration was strange, they confirmed my…read moreappointment on the screen, but there was no follow-up email or text. I get more feedback when I order a chicken sandwich. The waiting room is spacious and the music is okay. But when I make an appointment, I don't like sitting around. They could text me to say there's a delay. Or they could try not overbooking.

I visited MedExpress for potential cardiac side effects from my cancer medication. The wait was…read moreshort and the nurses were attentive, thorough, and friendly. What was not great was trying to contact MedExpress afterward to request an EKG be faxed to my cardiologist (per his request). Repeated calls were disconnected by the automated system, and when I finally spoke to someone, they said they would contact a third party to send the records. Two weeks later, my cardiologist called to let me know they had not received anything from MedExpress. I called again and faced the same automated hang-ups. I was eventually transferred to billing, but the representative couldn't find my information and refused to transfer me or provide the correct contact number. After several attempts, I gave up and asked my cardiologist to fax the request directly, as I cannot send faxes. Even the hospital confirmed that getting medical records from MedExpress can be unreliable and difficult. This lack of responsiveness and transparency are serious problems for patients and doctors who need timely access to medical records.