Dr.Ginman saved my Yorkie's life many years ago after spending $20,000+ in Seattle for the vets to…read morenot accurately diagnose her, we transferred her to Dr. Ginman who dx and treated her for months. Years later I can still email him and ask questions if needed. He's truly brilliant, caring and affordable.

This place is amazing. They quickly got our puppy in, he was having an allergic reaction to a…read morespider bite(we think) They had him checked, treated and checked back out to us within an hour. Their check in process due to covid is quick and clear, there's a transfer room you utilize and there's limited contact. Just really appreciated their quick effort and help, made our Turner feel better and his fur family's anxiety go away. :)

We are long time clients of VCA Kootenai, they have our trust and respect. From the moment you…read moremeet the staff you feel that they really care about your family. All of the techs are knowledgeable and efficient, no question is left unanswered. Dr. Rogers has seen our dog Charlie Good Boy throughout his life, he just had surgery as a senior, he is doing very well and everyone was lovely to him! We recommend VCA Kootenai 100%

For the past 5 years (almost) we have trusted Dr. Kyle Reijm and staff with caring for Max, our…read moreblack German shepherd. He was 5 when we got him and to say his care was complicated is an understatement. Recently, they guided us through the gut-wrenching journey of caring for Max through end stage kidney failure. We are very grateful for their love and support and recommendation for in-home euthanasia through Tranquil Passing (in Spokane). Our hearts will heal because Max received outstanding care from everyone we interacted with at VCA Kootenai Animal Hospital because they exhibited their love through what they always did and said at each visit! Lenore and John McDonald

Absolutely disgraceful experience. My family has trusted this clinic for years, but after their…read morerecent behavior, we will never return. We urge others to be extremely cautious. We prepaid $180 for a simple checkup appointment for our small dog. When a work emergency forced us to reschedule, they demanded we pay a second $180 just to book again, with no credit, no transfer, and no service rendered. When we rightfully refused to be scammed out of double payment, they retaliated by "firing" not only our small dog, but also my completely unrelated dog who needs regular seizure care. Firing an innocent, medically fragile dog simply because you are angry at a client is beyond unethical. It is cruel. They also charge extra money just to print a physical prescription, something that should be a basic patient right. Everything about this place feels greedy, callous, and untrustworthy. If you value transparency, fairness, and true care for your pets, look elsewhere. This hospital is all about maximizing profits at the direct expense of the animals and families they are supposed to be helping. We will be reporting them to the Idaho Veterinary Board and strongly encourage others who have had similar experiences to do the same. In response to your reply : --------------------------------------- First, your claim that we paid $100 instead of $180 directly contradicts the transaction records we have. If there's a discrepancy, we're happy to provide receipts showing the amount we were charged. It's not acceptable to retroactively minimize the payment amount when this figure was part of our concern. Second, the prepayment policy and 48-hour cancellation window were never clearly communicated to us before payment. If it was truly a strict and enforceable policy, it should have been disclosed upfront in writing, especially for a first-time prepayment. Transparency matters. Third, firing both our dogs -- especially one who requires routine seizure medication and had nothing to do with the situation -- comes across as punitive and unethical. Whether or not we asked for records to be forwarded, that doesn't justify cutting off medical care to a vulnerable animal. This action supports our claim that it was retaliatory, not administrative. Also, suggesting we've had issues with "other clinics" based on our records is an inappropriate and unprofessional dig. If you stand by your service quality, you shouldn't need to imply character flaws in clients. Lastly, the offer to "reach out by phone" rings hollow after communication was already strained and one-sided. We are happy to continue in writing to avoid misunderstandings and to keep a record of all interactions -- which is entirely reasonable given the circumstances. We will proceed with reporting this situation to the Idaho Veterinary Board. While scheduling conflicts can be disruptive, so is losing access to care for a chronically ill pet due to rigid, non-transparent policies and emotional retaliation.

Not professional don't get back to you after they say they will and aren't willing to train people.read more

Dr. Bruce King and staff are exceptional at treating my dog and reducing the stress when your pet…read morefamily member is sick this is so important! The experience they have really made all the difference my pet is well on his way too maintaining good health! Thank you Lakewood Animal Hospital from the bottom of our family's heart! 5 Stars to Dr. King and his staff!!! Donna Devos

Just switched to this vet, they made me feel welcome and took great care of my cat! So glad I made…read morethe move to this clinic and wish I had done it sooner!

VCA, a California-based mega-corporation, came in and bought several veterinary clinics in the area…read morewith River City being one of them. Immediately, the care quality dropped and the prices skyrocketed. What used to be a warm, inviting, place to take our pets, is now a volume-based conveyor belt of greed. I feel for the people who work there as they are byproducts of corporate policies. Do yourself a favor and take your pets elsewhere, literally anywhere else.

I had brought my Bully in because of an intermittent limp to VCA. The Vet basically gave us an hour…read morelong guilt trip- sales pitch about an invasive surgery to "fix" the ligaments in my 1 year old dogs leg. Mind you this is before any MRI or Xray was done. The procedure was 5k+ and the Vet insisted the problem would get worse without medical intervention. Fast forward 2 years later to now and my dog has had no problems and recovered with rest alone. Totally predatory because they could tell w were worried about our best buddy. How can you insist on a surgery on such a young dog with no imaging? Take your pet somewhere else!!! They are money hungry!

Okay so my dog was attacked on March the 1st 2026 and my husband rushed him to the hospital my dog…read morewas still breathing and blinking and moving around when he gets there they charge him 169 just to take my baby to the back not to do any work on him or anything just to take him to the back! I have receipts ! They take my husband to a room and tells him that our baby has to have an emergency surgery so that's when he calls me (I'm at home with the kids) he ft me and tells me hey they are saying they have to do an emergency surgery it's nothing but money with them please don't take your doing or any animal here this rate is a 0 rip to my baby tank

Terrible experience. We were sold countless tests we didn't need and given prescriptions that made…read moreour pet worse. We watched our young dog deteriorate over weeks on their treatment helpless to do anything. We sent emails asking for feedback and received no response. When we found a more qualified vet and asked for our records to be transferred we were told we were banned from the clinic. This group is unhinged and shouldn't be allowed to practice veterinary medicine. Don't take you pt here.

Completed their puppy package and have used them for boarding. Best puppy vaccine rates in town!…read moreAnd boarding went great too!

Staff was extremely helpful and did awesome fitting my pups in for an appointment at a short…read morenotice. The clinic is super clean and that in itself was impressive. Highly recommend!

They took care of my bunny Rufus who has dental issues. Though very very busy they try hard to…read moreaccommodate needs and scheduling and get things done to your satisfaction. Rufus responds great too everyone there. This is his go-to for all care. He is considered an exotic animal and their isn't much help for his kind out there. Top-notch, quality and greatly appreciated!

The providers her are all very good and have a deep commitment to healthy animals…read more I do feel like there is a lot of upselling pressure for the products in the lobby, and also that the prices here are higher than they should be. Still, these are great people and your animal will be treated with kindness, compassion, and knowledge

I would give 10 stars if I could. Genuinely the best vets I have ever taken my pet to. I am moving…read moreout of the country with my dog, & thus needed a lot of work done, & many many documents. Every person I talked to was so kind, & accommodating to the unique situation. They even did their own research to help with the requirement for my dog - They had the exact vaccines I needed down to the manufacturer. & they got me in super quick for all of this, even as a new client. Just really went above & beyond other vet experiences I had, to get my pet sorted. Thanks Indian trail. You guys are the best! Have already recommended to friends!

When I called to schedule an appointment I had never been here before. The lady who took my call…read morewas extremely helpful in getting me set up and getting us in as soon as possible for an issue my big guy was having. When we got there the place was large, clean, and welcoming. They have little toys and treats in the waiting room for the pups and Moe loved it. They were patient with my dog, took time to listen to me and understand the issues I was having. I didn't feel like they were trying to gouge me or get me to do more than was necessary, which is how our last vet made us feel. I am glad we are not established here and will definitely establish our other pup there when he is ready to be seen.

I was visiting from out of town and my dog cut her paw. It was bleeding profusely and despite…read morerepeated attempts over several days, I couldn't get it to stop. We needed help quickly, so we drove here hoping they could help ASAP, not knowing what else to do. Everyone here was TOP NOTCH. From the receptionist, vet tech, AND veterinarian. In a crazy turn of events, of course, her foot was not bleeding when we got there. In an abundance of caution, we agreed to wrap her foot to make sure it doesn't start bleeding again, even though there was "nothing to see here". Everything about the experience was absolute five star service and I would highly recommend this practice to anyone needing care for their animals!

please do more research and if you want your pet to live long, don't go here! my dog was dying and…read morethey told me he needed 4-6 week bed rest from a hurt leg when really he had blood clots in both legs and was dying from fluid filling in his chest. I told them he wasn't breathing right and i needed to be seen again they told me "is wednesday okay?" when it was friday and now he's dead!