I have had the great privilege to work with fellow healthcare providers over the years, but one who…read morestands out by far is Lylene Balken! My business is centered around quality patient care and response times. So when I need a question answered in regards to home care or assistance, I can rely on Lylene to answer my questions upon first call! She has been instrumental in helping me, not only with assistance for patients, but introducing me to other healthcare professionals, as she plays a major role in connecting us through her awesome networking events! Qaulicare is very lucky to have her! I highly recommend Qaulicare for any assistance in caring for you or your loved ones! John Gutierrez Owner Medevac Ambulance

Qualicare has been a home care partner for many years. Lylene and the team provide a great…read moreexperience from the first phone call to the care at home.

Care Choice has AMAZING Caregivers. Stepanie, especially takes such good care with me practically…read moreintegrates into my household instantly. She makes me Meals keeps the place tidy and does whatever I need her to do. She's absolutely wonderful. I don't wanna say it anymore. Great things about her because I wanna keep her all to myself :-) Anna came to my house over the weekend kept me company made me meals and somehow managed to do laundry and clean half the house in only four hours. Her smiling face was beautiful to have in the house. All My Cats sat and watched her as she did what she needed to do. She's welcome back anytime. Mayra and Breanna were only here once so far but again so professional and so kind. Smiles on both their faces while they took care of me, a person with a dynamic disability that comes and goes, constant pain and the need for somebody to cut things for me like food. I have trembling hands now so it could be dangerous for me to handle sharp things as it comes and goes, and I do not know when it will happen The staff have mostly been wonderful and I feel very demanding of them, but they are keeping up with me to make sure that I am comfortable over the holidays

I have had so many great experiences with Care Choice. I see them consistently going above and…read morebeyond for their clients. They do transfer training and other caregiver classes that you just don't see being done at most agencies. Their team really cares and is there for their patient families. This is the kind of organization you want to have taking care of your loved one.

I have never written a bad review before, but I have had such a poor experience with this company…read morethat I felt the need to share. Since my dad has dementia, we asked for a caretaker that is experienced in dementia-specific care. During the intake, I told the team that experience should be the top priority over anything. Instead, we had a "kind-of" experienced person come to train somebody who literally had their first day in the industry in our home. This guy didn't even know how to help my dad change his pull-ups when he was still mobile. Very simple stuff that frankly I've never been trained on myself, and have no business training him on. This theme continued throughout the time we were with them, and it ultimately became more work to have their caretakers in the home. We also paid a premium for dementia-care, but obviously the person who is brand new is not providing that value. We stayed with them until my dad was hospitalized. We need 30+ hours per week of care since then, and we actively avoided bringing them back because they were no help. They are also extremely disorganized as an organization. The care is the main reason we stopped working with them, and the admin & accounting teams have made sure we don't even explore other caretakers with them. Working with this company has been a headache, and I would suggest looking at other agencies for a significantly better experience.

We can't say enough about the Home Instead Team! My Mother-in-law lives in Vista and is in hospice…read morecare. At 95 she lives alone. Her wish is to stay in her house for as long as she can. With the help of wonderful care-givers provided by Home Instead she's able to accomplish that. My husband and I live in LA and have leaned on management and staff for help with changes in scheduling and other questions and concerns. They've been a calming presence and we're grateful that they're on deck during this difficult time.

We found Assisting Hands when a California based family member conducted an extensive and thorough…read moresearch of options to provide care for my wife's father. As my father in law is now approaching 102 (next month), the level of care is now essential and "round the clock". With us living on the East Coast and for my wife's father to be able to remain in his own home, having a fully reliable and conscientious service was not only very important but now has become a true requirement. Because of the commitment and dedication of the owner and a number of also extraordinary staff members, we believe that the care provided has most often been truly excellent. Over now more than 2 years, Assisting Hands has earned our Trust and Confidence. When a caregiver was unavailable, Assisting Hands has always been agile and "there" to assure continuous "on site" coverage, without exception. We thank the owner and a large number of caregivers for their fine efforts, often exceeding high expectations, and delivering a level of service that has permitted my father in law to be able to stay in his home, as he very much wanted and currently desires. Should there be any questions that could be addressed by us, kindly contact the owner of Assisting Hands for our Western, New York contact information. It is true for us that a partnership with an organization such as Assisting Hands works best when there is an active family support person(s) in full contact with the service provider. The owner of Assisting Hands has gone well beyond more than both normal and high expectations to personally do everything possible to provide quality, timely, and proactive service. We have been very impressed and appreciative for the excellent overall personal services received. We very much recognize what Assisting Hands has provided for our family. We are grateful to my wife's sister for finding Assisting Hands and initiating its services, and to Nina for her caring approach in running her business. JGU

I love this crew they help me so much with my mom! indeed they are a true blessing! love their…read moreservices! it helps me be sane and not worry so much about my 86 years old mama. I highly recommend them to anyone!

The nurses are caring and well trained. Kind hearted and a wealth of information. The CNA' s…read moreanother story. Some try very hard in a thankless job. Others when you ask for them for something will say they will be back in a minute which turns out to be 30 minutes or more or they forget what you want. Suggest they write down things to remember better. They also need to be in the dining areas and stay when meals are served unless an emergency occurs. The food for the most part is deplorable due to a lack of supervision. Especially weekends. They need constant supervision wherein the company including the board of directors need to invest in another head chef in addition to what they have. They don't pay attention to detail most of the time. I would have only 1 to 2 meals a week that would be good. I would give the employees a language test before hiring. The administrators including admit and discharge areas are outstanding. I would suggest that instead of having the discharge review board on just Wednesday's they do this on all weekdays like the hospitals and other rehabs do. It would help if they told all the patients their disposition and intentions to clear up a lot of misunderstandings as it is the patients rights to know that as long as they are lucid.. The Doctors are mostly hospitalists and they do take the time to discuss their intentions with the patients. I had Dr. Bertani and he did a fantastic job getting me back to health on several occasions. The physical therapists are outstanding. They see all kind of injuries and are well trained to help each situation. I don't believe they need any improvement from what they do. Helpful and caring is their motto. Occupational Therapy also helpful and excellent. I believe once a patient displays they can successfully do things on their own they don't need to go over and over the same things and waist time spend it on patients that need it the most.

They have been taking good care of my 87 yr old mother as she rehabs from a severe car accident…read more This is a new, very clean facility. The staff is very nice and for the most part few complaints. High marks for care quality, Physical & Occupational Therapies, nurses and doctors. Administrative staff is open and friendly. They are staffing up as they are new, and discriminating in their hiring. They only want the best people. I recommend Pacific Villa Post Acute!

In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

They take advantage of their employees, when they charge huge amounts of dollars to care for your…read morefamily members. Unfortunately zero integrity

I cannot say enough about how I love Amada. My husband and I both have received care from Amada…read morecaregivers in the last few years. We have always been confident that they will send caregivers who are attentive to our needs. Addie Bautista came to take care of my husband two days a week for four hours since June . She was amazing.

We are incredibly grateful for the amazing Home Dialysis team and the care they have provided to my…read more96-year-old grandmother since 2024. At her age, having a healthcare team that is not only professional but genuinely compassionate, patient, and dependable means everything to our family. I especially want to recognize Sonia, who has truly been an angel throughout my grandmother's healthcare journey. She is incredibly kind, patient, caring, and always willing to help. What makes Sonia so special is that you can genuinely feel how much she cares about her patients and their families. For her, this is clearly more than just a job. She is always there to answer our questions, help us find solutions, and make sure my grandmother is receiving the care and attention she needs. Having Sonia there gives our family so much comfort and peace of mind. She truly deserves recognition for the compassion, dedication, and heart she brings to her work. We are also very thankful for Dr. Gingberg for the care, attention, and support he provides to my grandmother. Debbie, her nutritionist, has also been wonderful, helping us understand and manage my grandmother's nutritional needs with so much patience and care. I also want to recognize all of the nurses, the social worker, the front desk staff, and every member of the Home Dialysis team. Every person plays an important role in my grandmother's care. Your patience, kindness, responsiveness, attention to detail, and willingness to help make a tremendous difference to both patients and their families. Caring for a 96-year-old loved one on dialysis can be challenging, and knowing that we have a team we can trust is priceless. You never make my grandmother feel like just another patient or a number. You treat her with dignity, kindness, and respect, and you make our entire family feel cared for and supported. Thank you, Sonia, Dr. Gingberg, Debbie, and every single member of this wonderful team, for everything you do. People who bring this level of compassion and dedication to their work deserve to be recognized and appreciated. We feel incredibly fortunate to have my grandmother in your care.

The service and attention to your medical need very professional. I am super grateful for all the…read moresupport during my dialysis process. Dr. G , Sonia I truly appreciate your guidance Thank you for everything you have done for me. The best service ever

I have a lot of respect for the cnas and nurses at vista knoll. The job is not easy but they work…read morevery hard to make sure patients are comfortable.

This place is not good. My 92 year old father was taken there after breaking his hip. He arrived on…read morea Tuesday. He was over medicated, deprived of water and has very little care period. He was blind and had dementia. Although the nursing staff seemed very nice there was no care. When myself or another family member was there he would drink 6-8 glasses of water at a time he was so thirsty. He died there on the Saturday. He had an advance directive with a DNR on file and those wishes were not followed. After he passed we waited hours for the mortuary to come, we were outside and not one person ever checked on myself and my family members. Do not let your family member go there.