Caution: HarborChase of Dr. Phillips Assisted Living…read more My parents lived here for 41 days (Aug 15-Sept 25, 2025). After I filed a complaint, the Florida Agency for Health Care Administration (AHCA) issued a 48-page Statement of Deficiencies citing failures including not following physician orders and medication-related deficiencies. These findings are public record. During those 41 days there were three Executive Directors (DJ, Tammy, and Heather). The Head of Maintenance (Luis) also left. When I moved my parents out, I confirmed a zero balance. Our sales agent had represented one free month. After move-out, Katherine Schachter (Regional Director of Operations) and Mark McBride (Chief Operating Officer) provided written assurances regarding credits and refunds. However, full billing statements were not provided until February 26, 2026 -- five months later -- After my parents had already moved out, we received two phone calls delivering the same recorded message from Heather (Executive Director) identifying by first and last name an Independent Living resident who had died by suicide. I reported this as a potential privacy concern. Based on our documented experience, I do not recommend HarborChase of Dr. Phillips Assisted Living. The response to my post is to contact HarborChase. No I gave you 5 months to correct your mistakes. Give my parents their money back!! You violated both the medical and financial part of the contract!

As a caretaker who visits a resident at HarborChase frequently, I can say with confidence that this…read morecommunity is truly exceptional. From the moment you arrive, it feels more like a five-star resort than a senior living facility. HarborChase offers an impressive array of amenities that cater to both comfort and enrichment. Whether it's the beautifully landscaped outdoor spaces, the fitness and wellness programs, or the vibrant calendar of social events, there's always something engaging happening. The dining experience is another standout feature. With multiple restaurant-style venues serving gourmet meals, HarborChase elevates senior living to a culinary experience. It's also worth highlighting that under the leadership of a new executive director, HarborChase is undergoing a noticeable transformation. Her attention to detail and hands-on approach are clearly driving meaningful improvements in resident care and overall operations. If you're basing your opinion on reviews from a year or two ago, it's important to know--things have changed for the better.

I didn't use the service but the gentleman was really nice and kept in touch offering to find me…read moreservice for the week I needed senior care. I ended up hiring privately but the business owner was so nice I would look into them on our next trip to Florida

My family and I stayed at Holiday Inn Orange Lake in Kissimmee. We have 5 kids--three that are a…read morebit older and then two-year old twin girls. We wanted to enjoy the Theme parks without taking the twins along. I called the hotel and they said the childcare service they recommended to their guests was Brightstar. I was hesitant to call a nanny service, but knew if we didn't, life would be miserable at the Theme parks with a couple of two year olds tagging along. I am soooo glad that I made the leap of faith. I have nothing but positive things to say about Brightstar. They were professional and nice from the first moment I talked to them on the phone I called them the night before I needed the babysitter (about 18 hours notice). I told them I was looking for someone with experience in taking care of multiples, as they are extremely challenging. I wouldn't have been surprised if they were not able to find someone with such short notice. However, in about an hour, I received a call back from Brightstar. The lady recommended one of their nannies named Shalimar, aka "Dee". She told me the hourly rate would be $19.00--sort of expensive, but well worth it for my sanity. We ended up using Dee three times over the course of the next two weeks. She stayed with our twins about 9-10 hours each time. Dee arrived right on time each day. She was very sweet, humble, and great with the twins. She took them to the playground at the hotel, put them down for their nap, fed, them, and kept them entertained each day--which was no small feat! Dee sent me text messages a few times throughout the day to let me know how they were doing, which gave me further peace of mind. By the time Dee left on her third day, the twins were hugging her and kissing her good-bye. They really liked her and seemed to enjoy their time with her. I would highly recommend Dee to anyone needing care for their children,. She is completely trustworthy and very competent. I will definitely request her again when we return. Thanks so much Dee and Brightstar!!! :)))

Owner called me personally and asjed what he could do to make things right and sent mary who…read morethankfully was prompt,friendly,helpful (instead of telling me what she couldn't do) and-she likes dogs!

always quick to respond to any concerns, Jason L was amazing to work with and set up the care with,…read morehe explained the contract and how things would work very clearly and responded to all calls immediately. Rebecca the coordinator/manager was just as amazing. if I had a concern or a question about an Aide she would call me back as soon as she received the message with an answer even with the 3 hour time difference. The Aides Stacy and Toni were the most sincere and sweet ladies that I could have asked for to help care for my Dad. They did not just come in for a job they treated him like their family including taking him some of their family holiday meals and putting up with the very grumpy moods. Some amazing people and incredible care. Thank you!!

I am disappointed and disturbed by what I have witness and experienced. The overall cleanliness of…read morethe facility is unacceptable. there is a smell of urine throughout, many areas appear dirty and poorly maintained giving concerns about hygiene and infection control. The attitude of the staff is troubling. Most are unfriendly, unapproachable, and lack warmth and compassion. My Dad was constantly falling and injuring himself which shows me he was not being watched. I was extremely worried about my father's health and the overall standard of care. He seemed to have declined faster in his dementia at this facility. Once he was moved to another facility, my father is now blossoming. If you care for your loves ones. Don't send them here!!

It's a nice place. Always clean and staff is very friendly. Architecture and decor is not "the…read morelatest and greatest," but it is homely and inviting. What I really wanted to harp on is the service. Putting your family member into homes like these can be very disconcerting -- are they taking care of her? Feeding her properly? Giving her love and attention? YES! Peace of mind is something too valuable in instances like these. My grandmother is currently staying here, and she is treated wonderfully. Her hairstyles change more often then mine, and her nails are always groomed/painted. The staff knows her by name, and are able to make considerate conversation, if only momentarily. Your loved one will be well taken care of here, and that, is invaluable.

Comfort Keepers in Oviedo is the Best of Oviedo…read more I have worked with this Home Care Agency for 10 years by now. For Tony and Gina it is a family organization. They are there to provide care for the clients 24/7, rain or shine. This is the reason they are recommended by the families, for the families. And the way they treat the employees, you get the feel of a family member. If you visit any of the Assisted Livings, Nursing Homes or homes you will always find a Comfort Keeper.

Comfort Keepers is awesome. The people working there and the owners Tony and Gina are The best! I'm…read moreso proud to be a Comfort Keeper here in Orange and Osceola County.

Dr Guyton is an awesome doctor. She's very thorough and patient and has never once rushed us…read morethrough an appointment. She speaks to my children with kindness and a genuine concern for their well being. We also love nurse Mike. My two children have been patients here for many years.

Dr. Serafin is the sweetest, most efficient pediatrician I have ever met. This means a lot having…read morefour children that range in age from 24 years to 11 years of age. She is extremely thorough, listens and has shown my 17 year old daughter much respect and consideration throughout her university admission physical appointment. I will definitely transfer my two younger children to this office for primary care with Dr. Serafin.

My experiences with the Mayflower have been terrible. I have a family member who went through the…read morerehab portion for after stroke care. The staff (most not all) are rude and do not communicate with family members about their loved one. They do not return phone calls. They talk rudely to the residents and about the residents to other staff members. My loved one sat in their soiled brief for over 2 hours on more than one instance because the nurse would not answer their call to take them to the restroom, which resulted in an infection. My loved one has also been given the wrong medication which resulted in an ER trip. Seniors deserve to be treated with dignity and respect, not like they are children without a say. Do yourself and your family member a favor and do not send them here for nursing/rehabilitation. I can't speak about the other parts but this area is horrible.

Negligent!!!! Hundreds of the Mayflower residents living in the Independent tower still are not…read moreallowed back to their apartments after the underground parking flooded during Hurricane Ian ( 9-28-22). As of today 11-4-22 the residents are still not allowed to go to their apartments even to pick up their belongings. Many are living in hotels. The Mayflower neglected to take care of flooding which has happened in the past but this time it fried their electrical, the generator and the elevators. Here is the latest update from CEO Steve Kramer on 11-4-22: This week, we continued to make progress on repairs to our electrical system. We received two tractor trailer loads of temporary electrical gear, which are being prepared for installation once the demolition of the existing electrical equipment is complete. We expect demolition to be complete and equipment installation to begin by the middle of next week. Once temporary gear is installed and activated, we will be able to initiate elevator repairs. Again, much of this work is happening simultaneously. As you know, we originally asked residents to prepare to vacate their apartments for three to four weeks, based on information we had at the time. Next week will be the four-week mark - and while we have made monumental progress in a relatively short amount of time, given the scope of our repairs, we clearly will not be able to have residents return yet. Because we are still awaiting confirmation on lead times for some critical repair components, we cannot yet provide a specific return date - but our contractors and suppliers are working with us to expedite the process as much as possible. As soon as we are able to solidify the timeline, you will know. We've had a number of inquiries regarding concerns about the possibility for mold growth in the apartments. Please know that we are regularly monitoring the apartment towers, and both our Building Services Director and Director of Construction agree that this should not be a concern in the apartments. Additionally, the garage and areas that were inundated with water have been remediated and treated as well. Many of you have been visiting the new Mayflower healthcare building. If you do: As a matter of safety, please do not park in the designated Fire Lane when you first enter the new building's parking lot. The City of Winter Park has been issuing citations to vehicles parked in that area. Finally, I'd like to share some good news: Last night, the Winter Park Chamber of Commerce held their annual Best of Winter Park reception. I am happy to let you know that, once again, The Mayflower was voted Best Senior Living! Congratulations! You are all a big part of helping us achieve this recognition. Steven Kramer, FACHE President / CEO

I've had a great experience at West Orange Wellness. Dr. Kyle is knowledgeable, caring, and always…read moretakes the time to address any concerns. The front office staff is consistently friendly, helpful, and professional. Appointments run on time, and if I ever need to reschedule, they are very accommodating and easy to work with. It's refreshing to find a practice that truly values its patients and provides such excellent customer service. Highly recommend!

The staff are wonderful. Dr Kyle does a great job. He has helped me maintain my back/spine for a…read morenumber of years now.