I did my due diligence. I checked Google. I checked BBB. I checked casenet. I asked for proof of insurnace from the salesman. At first, salesmen were great. Super responsive, answered all my questions, Presented professionally and.represented well. All went well until they put 3 men on top of an unsupported overhang/car port type shelter on the detached garden shed. I came home and found a portion of the roof laying in the yard with no explaination. I called the salesman..who believe it or not was "just getting ready to call"...no worries...they'll "make it right" Except they didnt make it right. They fought me tooth and nail for 17 months. They refused to provide proof of insurance when requested. They disputed my BBB claim and even denied responsibility at all until I showed screen shots from our cameras at the house of it happening. After over a year of arguing about it, they eventually agreed to send someone to repair it...after the section of the roof was laying in the yard for juat over 17 months and was partially rotten..their solution was to re-nail it in place..but suprise....it no longer fit correctly. 20 months after the project started Emerson ended up dropping a portion of the bill so I could hire someone else to do it right. An absolute nightmare. I understand mistakes. Genuinely..and when one happens all you can do is apologize and make it right - Emerson refused to do either. If i ever see one of their signs in a yard while out driving around ill make sure to stop and share my experience. read more

DO NOT work with this company!! I wish we would have read these reviews before agreeing to have them work on our roof! It was a long drawn out process. Our roof looks awful, they were rushing through the job like they were just completing their quota for the month. They ripped multiple window screens which apparently is part of the fine print that we had overlooked. Just awful customer service as well! read more

Emerson - Roofing Near Me - Lenexa, Kansas

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To the customer looking for their roofer: Look elsewhere. I am a business owner, and I don't like to give out negative reviews because I don't like receiving them. So please understand what I say next is important to read. I hired Emerson Pros to replace my roof after hail damage and was left with a subpar experience. I am a first-time home buyer and had Emerson Pros contracted to replace my roof, and they were going to subtract a gutter company. After the installation, I had contractors at my house for unrelated work and then for gutter work (as they pawned off hiring the gutter company). Luckily each of these professionals told me unprovoked that my roof was not installed correctly. I hired a roof inspector to put together a list of things that were not right. Below are a few items that were lacking on my roof install: -The salesman had sold me on a valley that was different from the standard metal valleys, each person who came out to my house after told me I should've had metal valleys. -The nook of my house did not have ice and water shield and poor flashings. They came back ripped off the shingles and then installed it again. During the winter months (less than 6 months after the installation) I had ice up under my shingles and I now have water damage in my house. They will not do anything about the damage. -They reused step and counter flashings -No calking or secondary covers on plumbing vent pipes -Multiple window screens torn from tear off -Wall runs on building weren't torn off properly, poor job cutting back my siding to install new step flashings I informed the quality control representative from this company, and they lacked significant customer service skills. They worked around their contract to do the bare minimum on the install and only reinstalled the front shingles with the ice and water shield. In the end, I am grateful that I had to hire a gutter company and had contractors all tell me that this was not installed correctly, I'm not sure others would have the same opportunity as I did. These are just some of the significant items I experienced. I would not trust them to put another roof on for my family or friends. read more

Can I give a zero? Do not use. Stay far far away from Emerson. They did not install flashing on most of our roof and in the rare spots they did, it wasnt sealed, and because of it, it left opening for bats to get in and infest our attic. Cost us 10 grand to deal with the removal and clean up and Emerson won't speak with us to resolve this. They did ask for the receipt and said they would get it to the guy who handles payments but won't get back to us anymore. We have the animal control people and bat clean up people saying 100% the lack of flashing caused the infestation. One lawyer we contacted even said that Emerson has a very bad reputation among roofing read more

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After the big windstorm last year, a rep from Emerson asked if we'd like them to inspect the roof. We knew there had been some damage after finding roofing material in the yard. Our contact, Jeremiah, arranged for a crew to replace the roofs on our house and detached garage along with downspouts and guttering. He communicated with us throughout the process, which was great, since roofers were really busy. They completed the job quickly and professionally and did an outstanding job of clean up. We've recommended them to friends and would definitely call them again. read more

All I can say is it smells like some kind of pyramid scheme. We have been solicited over 4 times when we said NO the first time. I don't get the constant repeat badgering. That's why it stinks. Also the people who have signed up with them are not the people I would trust in the neighborhood so there you go. LEAVE US ALONE!!! read more

Please do not use Emerson. Extremely poor communication is at the top of the list. Damaged our fascia, and had to have it replaced. Left a lot of metal in our yard, clearly did not go through it with metal detector as they said they would. Please, please do not use. read more

We had a great experience with Emmerson in Overland Park. Ben was very helpful in assisting us with our claim with the insurance company. Work was done timely and the crew did a great job cleaning up afterwards. Ben followed up to ensure we were satisified with the work. I'd highly recommend Emmerson. read more

My experience with Emerson has been terrible. Overpromise and under deliver. I was given and initial installation window that got pushed back many weeks. Once the roof was finally completed waited several more weeks for the gutters. After collecting checks for the majority of the work several months prior to starting work, the company harrassed me frequently to collect final payment prior to the settlement of two insurance claims. By harrassed I mean multiple contacts per week by at least 4 different people despite giving the same response that "you will get paid when my settlement is fully paid." They want your patience waiting for work to get done but offer none while you're waiting on insurance. There are too many options out there for roofing and these guys make too big of a profit margin to have to deal with being treated like you owe money to the mob when you're waiting for large storm damage claims to settle. Avoid. read more

No stars for a sub-rate business. I had to give 1 to post this review. Do not use this company, unless you want to be totally unsatisfied with your project. The sales rep changed the contract after we signed it because he made an errror. This company doesn't know the difference between a day/week/month. The labor tried hard, but had insufficient manpower and had no ability to properly clean up their trash and nails. As senior citizens we spent hours cleaning up nails and debris, cigarette butts, razor blades and tools left behind. There was no project manager from Emerson overseeing. And when they did show up promising to clean it up, they were no-shows to remedy the situation. The only prompt thing they did was demand payment. They charged us for work they did not do and now are threatening to put a lien on the property if not paid in full in 5 days. We've paid most of the money to them, but unless they respond to the dispute- I am not afraid of their threats. read more

I am the Facility Pastor at New City Church. I have had many small repairs done by Emerson that have been great. Recently they have work with me and our insurance company on a new roof at our Edgerton Location. Without Emerson I would still be dealing with the paperwork and the insurance company with our old roof still on. Great job Emerson read more

There was a hail event in our neighborhood. I contacted my insurance and had an adjuster out to examine the roof for damage. While the adjuster was on the roof, the day prior and a few days after, Emerson roofing came to my house to inquire. They asked what my adjuster said, acted like they knew my adjuster (which he said they didn't and were following him around) and even after I told them I wasn't interested AND HAD A NO SOLICITATION sticker on my door as my husband has dementia, they still show up and try to get me to use them for roofing. They say, "I'm not soliciting, I just want to know what your adjuster said". Really, dumb ass, look up Webster's dictionary of what solicitation is. Very pushy and wouldn't leave my property until I insisted. Would never use a company that practices "ambulance chasing" like they do. read more

This is the most unprofessional Roofing Company I've have ever seen. They take your deposit and then you don't hear from them for months. The entire staff is horrible to deal with - from the Office Manager, Project Manager, Production Manager to the Jr. Partner. No one returns calls or emails. No one will take ownership of the job. The work is shoddy and it takes forever to get it corrected. It took 6 months to get my job completed. I would not recommend this company at all, in fact, I would advise anyone that is considering using them to run the other direction. read more

I was nervous about having our roof and gutters replaced. They answered all of my questions, provided me with supporting documents. If I emailed them, a response was usually received within 24 hours. When it came time to do the work I knew what to expect and was happy with the decisions I had made. The gutters were installed a few days later. They suggested and I agreed to altering the position of two downspouts, to improve the appearance on the front of the house. I am happy with the job they did. Because of the shingles used, our homeowners insurance was reduced and with improved venting our roof should last a long time. read more

Ryan Marturano, our Project Manager has been great. Look forward to our new roof. Johnny&Patricia Goad. Warrenburg Mo. read more

I rarely write bad reviews, however this company has been horrible to deal with. Their employees are rude and unprofessional, the quality of their work is poor, at best. I would never use them again, and I would urge anyone else not to work with them. read more