We stayed in the Family Lodge suite. The beds were fresh and white, very comfortable and the scenery was so relaxing. We felt well cared for and carefree. The staff was quite pleasant. We didn't use all the perks that come with a stay, (the pool The Kaleidoscope show, the restaurant or any paid spa services). We did their hot steam sauna, which was as it should be. The sauna entrance is an antique- just lovely. One can make a cup of tea/coffee in the lobby there. Our suite had complimentary slippers, which I wore the whole time I was there, three TVs, which we didn't use, a fridge as well as a little coffee station. The spa had lockers and long bathrobes available. We walked outside quite aways to get to the spa from our suite. But I have a feeling if we'd been unable or asked ahead they would have picked us up with a golf cart. As it is, we rode the loaner bikes they had outside of the lobby on our way back. Note adjust the seat to be higher or lower- it's easy. Our suite was very spacious and part of the Old Lodge. There's a nice creek flowing out back and we sat on our little balcony while we had coffee. We liked the relaxed atmosphere and the relative privacy. Yes the rugs and the countertops/shower/tubs should be upgraded. (I think there's a newer section of the Emerson so ask). As it stands we were pretty happy with our stay. We had family in other rooms and paid about $500/night for ours. read more

Hotel and restaurant are great. Spa maybe a scam. Paid for hour. Received 1/2 hour. Try to speak with owner/supervisor and I was given the round around. Very poor service here read more

A friend had gone to the Spa and loved her experience. We decided to visit Emerson & Spa Resort as a farewell for a friend. The drive was beautiful, we had massages and later enjoyed lunch at the restaurant, their menu doesn't really have as many options to pick from. The spa discounts depending on the season. Everything was so beautiful and peaceful, the pool was awesome ,the views are gorgeous, I loved the experience and can't wait to visit again. read more

I have stayed at Emerson for many years and it was always pleasure. But this Thursday through Saturday was a dismal, disappointing experience. On Thursday, we were checked into Room 404. The room was filled with bugs and next to the trash cans. We called the front desk and spoke with Jordan. She was not sympathetic and reluctant to let us change rooms even though there was an empty room down the hall. After a long, stressful interaction with her, we changed to Room 409. On Saturday night, the fire alarm went off. There was nobody at the front desk to guide us. Eventually, it was so deafening, that we left and drove home in the middle of the night. I paid $1,024 for this horrible vacation experience in which we got no rest and relaxation. We will not be returning to Emerson. read more

I have been coming here for years..And all I can say is this place never disappoints...had an amazing massage with Gia today... She is the only person anywhere that has helped me with back pain..Honestly better than any doctor or other masseuse...She asks about your concerns and takes her time to meet your bodies needs.. And Jordan is an absolute sweet heart..She always goes over and beyond to make my experience memorable.. She's so kind hearted..Both ladies really make their guest feel special and appreciated..They are why I always look forward to coming back.. The resort is always spotless and everyone on staff is always so professional... read more

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Had a nice relaxing stay here over the past week... very clean, relaxing and comfortable..and nice place to experience, the beauties of nature ...I called down to the front desk and spoke to Jordon and asked for some great trail ideas and she was so nice and kind and gave me great trials to do with my family..We will be back... read more

I just stayed here with my boyfriend and oh my God this place is wonderful. We got to sit out by the stream and get a couples massage and the front desk was so kind and accommodating by giving me extra a bathrobe when I forgot mine... what a nice and relaxing trip we will be back!! So romantic. read more

I just wanna say how much I love staying at the Emerson. Jordan has always gone over and beyond for me. Anytime I need an extra towel or have a question she's always very attentive. I love staying here and getting away from the hectic of life. The food is always good. The rooms are very clean and very welcoming and relaxing. And the massages are one of the best. read more

I went to Emerson on my honeymoon and checked in for two $35 day passes at this "spa" at 3:15 and ordered two drinks and a food platter, expecting a relaxing afternoon after hiking to use their facilities. At 3:45, after spending 30 minutes on their porch eating/drinking, I was told that the spa closed at 4pm and we would have to leave. When I checked in at 3:15pm and spoke with both the front desk and the spa, no one told me that the spa closed at 4pm, or I would not have paid for the food, drinks, or day pass for 30 minutes. I had zero time to use the hot tub or the rooms with a sauna or any of the other amenities I paid for. When I raised my concern that no one told me the spa was closing 45 minutes after my check-in, the staff was dismissive and rude. The manager refused to give a refund and did not express any apologies that her staff had neglected to mention the spa was closing 45 minutes after we checked in for a DAY pass. They did not seem concerned with providing any semblance of customer service and would rather keep our $35 than offer any sort of grace or concession. Needless to say, this was a terrible experience and was by far the worst part of our honeymoon. read more

This review is specific to the spa/massage experience. One of the poorest massages I've ever had - what was supposed to be a deep tissue massage felt like a relaxation massage. And I didnt need or ask for reiki on my injuries and be provided with bad advice on how to deal with the injuries. And come on - spend a couple more bucks on the snacks - nobody wants a prepackaged granola bar after a massage. read more

Emerson pulled out all the stops! This is the relaxation I so needed for my Birthday weekend. The many years we've come to the Catskills, we routinely drive right past it. But so excited I was able to unwind with lots of beauty and nature. Emerson is a totally big player in these parts and just a 15-minute ride from our fave, Woodstock. Main building houses the Front Desk, Woodnotes Grille and Spa. We actually had gotten our feet wet with Christmas Day dinner about a year and a half ago at their on-site restaurant just to get a feel. And decided (if possible), to tour one of their rooms after our meal for a future stay. Manager that night, was pleasant and answered my questions. He also mentioned Log Cabins... but I wasn't in the mood to look at one of their model log cabins let alone, roughing it during our stay- so that idea went out the window. Headed to see one of their rooms at the Inn and really liked what I saw: monochromatic colors and touches of natural textures. The gentleman even guaranteed all the rooms were just as immaculate. Sounds good. Emerson Inn has a relaxed and sparkling vibe that I was digging- very Modern with rustic touches in wood and metal. Even walking down the hallway, the feel is grand with earthy tones. To be honest, it's an elegant hideaway for these parts. Our stay was delightful and top-notch. Bathroom screamed modern. Bed sheets crisp white. Not a single hair in sight. Loved it! Small Patio overlooking Esopus Creek was a soothing wake up call the following morning. Emerson offered quite a few extras- such as a basket full of goodies: Planter's Peanuts Trail Mix, Granola Bars and Chocolate Chip Cookies, Fiji waters and a Complimentary chip for a free Wine or beer. And because Emerson is right in the middle of the Catskills, you can't make phone calls from your cell- but there's Wifi and if you so desperately need to make a phone call, Emerson provides free calls on them. And then, of course, there's the Spa...... With your purchase of any Spa service, you select Sauna, Hot Tub, Steam Room. Scratched off the Hot Tub- and was good to go with either Sauna or Steam room. Noelle was terrific and made me feel I was freaking floating on clouds. Believe it or not, I loved the Oils and Creams she used- they even cleared my aura! Our Spa treatments were excellent and so earthy. Outrageous price for just an overnight stay? M...a...y...b...e. But we got our feet wet, pampered ourselves and totally looking forward to a lengthier stay. Emerson is really over-the-top and their amenities went far beyond the free soap- (well... Emerson's goat milk soap was worthy to bring with me!!!). Staying here was a no-brainer and so excited we did. read more

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massage from Trey was excellent. Although I had pain in my shoulder, he took care and I felt as if I had melted into the table. The staff were very pleasant and helpful. It was a lovely experience. read more

So sad to see this place go down this way. Staff is poorly dressed and trained. Rooms are starting to look run down, replacing carpets goes a long way. Spa front desk, how about having a pamphlet at your desk with info on your services so you can help customers and it also gives you the opportunity to up sell your services instead of sending people to your website and please be friendly. We walked in and no one even greeted us, not to mention when you walk in there was an ugly garbage the kind you find in a fast food restaurant. checkout the photos. Clearly management needs to do a better job. read more

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I asked to speak to the manager about our room. He felt it was necessary to rudely raise his voice to intimidate me. when I asked him to keep his. voice down in the lobby he ignored me and kept raising it. Poor service and will never recommend read more

My wife and I came here for a spacation. We got the midweek deal which was a good deal. It gave us off on the woodnotes restaurant, and a spa discount. The facilities are very nice. We had a room by the river, and enjoyed sipping wine while listening to the Esopus gurgle by. The room was clean and had nice amenities. The pool was small, but also nice. We actually didn't use it. So pros: excellent service and for a spa not outrageous prices. Around 700 for two people and spa for 3 nights. I like the midweek packages. The surrounding area had plenty of outdoor activities, and good restaurants in about a half hour drive. Phoenicia is a cute little town with shops to check out and tubing. The Kaleidoscope was fun, and the hotel was nice and modern looking. The spa was wonderful. Our masseuses were wonderful. Again the service was outstanding. The restaurant was Ok. The service and hours were great, but the food was meh. However, we did get a discount voucher for staying there. We loved the seclusion of the Black Bear lodge which is separate from the main hotel. The room was stocked well and had a fridge, sink and microwave. The cell phone reception is bad, but there is wireless so you can use your cell phone on the wireless network that the hotel provides and it worked just fine in the main room, but not the other room. So the cons: first off the water in our room had s sulfuric rotten egg smell, but not the spa, so they obviously have not sprung for the necessary filtration system in this building. As I used to own a house in New Paltz I know this smell is common to water of the area. It's not bad for you, but still I expect non-smelly water! I told them at the front desk, and they said they'd let the super know; it was never fixed. The maid did not do a great job making the bed, and we were kept up because you can hear the people above you walking around. The shower head was terrible and left you feeling unsatisfied after your shower. Finally the bed was uncomfortable. All in all it was a good place and I would come again, but only as long as the price is right. If you are looking for a luxurious spacation, maybe go to the spa, and stay at a different hotel. read more

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We recently just got back from a 2 night stay here. I don't often leave reviews but felt that our experience warranted a nice review. We arrived a bit early without notice and our room was already ready for us. The room was very spacious and super clean. The bathtub was wonderfully relaxing. The front desk staff was beyond helpful, friendly, and trustworthy. During our stay we used the spa (we booked massages in advance) and frequented the hot tub a few times. The massages were good, I wouldn't say the best ever, but definitely relaxing. I could've used a bit more pressure during mine but I recognize that's my fault for not speaking up. We used the pickleball courts and did a nice puzzle in the relaxing great room by the fire. We ate dinner at their restaurant one night and it was a pleasant experience. read more

Although the setting is lovely and the location is convenient, I would never stay there again. The walls in our room were so thin we could hear the dog barking and baby crying incessantly next door. The spa was ok at best. Our facial was an express 30 minutes. Both of our facials ended after 25. Massage was ok. Not worth the money. The restaurant was inedible and extremely pricey for what it was. read more

Nice staff, nice room, nice amenities, more importantly they were so nice to my dog!!!

I came here with my family and friends on Christmas long weekend. We enjoyed the resort very much. The main building was luxury, clean and comfortable. I especially like the outdoor jacuzzi. You could see a great view while you are enjoying a nice hot bath. The resort is dog friendly, our dogs had a great time running around in the resort, the stuff were very friendly to them. I felt very welcome during our stay. read more

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I went expecting a lot less. The Coffee and Food was really good and fresh. Prices are spot on. The best steam room, blows away every steam room I have ever experienced. Spa treatment was above and beyond. Close proximity to Belleayre mountain. Two minor things. I slept in the cabin rooms, which were beautiful. The outdoor lights are way to bright. I unscrewed the light bulbs to resolve that issue. (Note to staff. I screwed them back in every morning). Pillows are way to soft ... they don't have enough neck support. Note: Terrible AT&T cell phone reception. Strong WiFi read more

Emerson - Love this place - Venues & Event Spaces Near Me - Mount Tremper, New York

I've been coming to this area for years, but finally had the opportunity to stay at the Emerson for a long weekend. We stayed in one of the lodge rooms which was cozy and just what we needed for a few days of skiing and relaxation. In an area where there's not too much around it's nice to be at a place that has food options and and a spa onsite. Took advantage of the spa and got a pedicure it was a very relaxing and soothing experience. They also have discount vouchers to Belleayre and Hunter mountain which I thought was a big plus! Dinner in the Woodnotes Grille was tasty and loved Ralph's Cafe. The shops are cute and don't forget to check out the World's Largest kaleidoscope! All in all a great weekend and can't wait to come back!! read more

Emerson - Venues & Event Spaces Near Me - Mount Tremper, New York

I wish give this place at least a 4 star, but I couldn't, maybe a 3.5 star at best. My fiancé and I just went for services yesterday as we are staying locally for vacation and decided to treat ourselves. It's nice, but here's why it could have been nicer... we'll start with what was goo first. Pro's: new facility, you can use it the entire day of your service (that includes a gym, outdoor hot tub and deck, dry and steam saunas in each of the bathrooms). The relaxing room is nice (different from the pick up area for your service), and the elixir they give you at the end of the treatment is awesome (we bought some at the gift shop). The outdoor hot tub was the best part. Con's: it's a bit overpriced (there's nothing around for an hour though, so you don't have a ton of options), they had a scheduling issue after we booked (several staff called out sick), but our issue is that they and didn't tell us until we got there, our services were separated and the times got thrown off 20-30 min (which defeated the purpose of spending time together afterwards), they ran out of towels in the bathroom, the shower heads didn't work properly, there's nothing to wash your face with (body wash only), and no lotion (although there was hairspray, etc in the bathroom). The steam room smelled like sweat (so I didn't use it), and the kicker:the floors were wet in the common area from someone not drying their feet after the hot tub, so I almost slipped and fell. Seems like small stuff (re: cons) above, but when you're paying $150+/service, you expect a certain level of service and the small things above in aggregate almost ruined it. All in all--It's worth a try-it's good, but unfortunately not great. read more

Emerson - Library - Venues & Event Spaces Near Me - Mount Tremper, New York

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Beautiful cozy rooms, delicious food, gorgeous grounds, and amazing hospitality! Came for my dads wedding and everything was top notch, from the beautiful creek back drop to the service to the food. Christine is easily the nicest person on the earth!! She was so accommodating and happy to help out in anyway she could! Another HUGE plus was the resort is dog friendly! We opted for the "pupgrade" and got a bed, bowl, treats and a ball - made for a very happy pup! We were also close to the dog park which was huge and had some fun toys lying around. The pool was also so relaxing and clean. Really can't say enough good things about Emerson, can't wait to come back! read more

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What a wonderful place! From The delightful spa and accoutrements to the superb food and delicious and original well done craft cocktails (try the infused tequila) the inn is a relaxing beautiful place. Comforting room, well thought out amenities and close proximity to gorgeous nature walks and the splendor of the Esopus river. But the best part of the Emerson is the kind and caring staff! Ok the hotel takes dogs which is terrific but beyond just allowing guests to have them- they babysit and walk and really care for your dog - our roxy was very Anxious in the room alone so the staff went beyond. The call of duty walking her, playing with her and giving her the run of the lobby like heloise at The plaza! What a treat and what a comfort to us that she was in such incredible Hands! We loved the Emerson and cannot recommend it highly enough ! read more

Emerson - The view from The Emerson patio - Venues & Event Spaces Near Me - Mount Tremper, New York

My wife and I had a couples massage and we were both beyond happy with our massage therapist's. Mine was Carol and she gave me the best massage I've ever had. My wife had Mitch and she gives him the highest praise as well. read more

Fabulous! Went for the weekend with mom and sister, stayed in the hotel, ate at their restaurant and used their spa. The review will be broken down by each. Hotel Beautiful. Simple, clean and great. We stayed in the Lodge which is very "cabin"-y. Seems kitchy but it's not, it's really well appointed. The rooms are large. Bed is so comfy! The rooms come stocked with the K-Cups, hot tubs and bathrobes. Lovely. We had the room with the stream view...see the picture that I took of the view from the deck. We arrived late for check in and it was not a problem, the hotel staff was accommodating and really pleasant. Restaurant Woodnotes Grill is on site. We went for a LIGHT dinner because we got in late. That night we had salads and lots of veg because we were spa-ing it up all weekend we wanted to be a little healthy. You can screw up a salad but these folks did it right. We had all three lol I would try them if I were you. Also, while it was an appetizer it was enough! We went for breakfast in the morning....my mom had the omlete, sister had something else (lol I forget)...but I had the scrambled eggs with turkey sausage, home fries and toast. Home fries were blah....but the home made turkey sausage was GREAT!!! And I am not a bread person but the bread was FRESHLY BAKED, it had a slight touch of honey to it that made it BEYOND. I literally ate it all...which is a first for me. Spa So nice. The staff was great. They were so chill...we got massages which really were heavenly. They know how to make you feel relaxed and ready for a nice rejuvenated weekend. After your massage you get this ginger lemon elixir which sounds weird but was so great...total cleanse and energizing drink. We used the outdoor hot tub that was so nice (the views are great)...the Sauna and Steam Rooms are amazing. The showers are a bit tricky to turn off lol (turn both knobs to 6PM) lol All in all it was perfection... OH we did Yoga on Saturday morning, it cost $15 for the class and was worth it. It was really traditional in the sense that you did a lot of stretching to meditate. So relaxing. We will surely return. Thank you for a lovely weekend. read more

Emerson - A little inspiration...the entire place was covered with these wonderful Emerson quotes...this was my favorite. - Venues & Event Spaces Near Me - Mount Tremper, New York

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This is the worst spa experience I have ever had. I left the resort feeling more stressed than when I arrived, after spending hundreds of dollars to relax and relieve stress. There is too little seating (and even fewer ottomans to relax) in the room you enter after the massage. The management is incapable of timely refilling any item - the tea or water dispensers, the towels in the locker room, the shampoo, or the body wash in the shower. All of this added up to be extremely frustrating as I tried to relax and enjoy my stay. My big box gym has more attention to detail and spa comforts than Emerson's Spa. I brought all of this up with the management who believes that none of this constituted a problem worth compensating. They were of no assistance to remedy the frustration. If you're in the area and want to relax, save your time, money, and patience, and just stop by a massage envy. You get the same quality of comfort and relaxation for SO much less money. Don't waste your time or money trying to relax at Emerson. read more

This spa advertises itself as "high end" however my experience was not as such. The amenities are nice but nothing more than an average/high end fitness facility offers. The robes and relaxation rooms are nice but don't offer enough seating for a busy day. My massage therapist however doesn't have any business being any anything considering "high end". She was stand-offish in her greeting and did not ask if there were specific areas I would like addressed. I have a skin condition (eczema) which often has outbreaks that I'm not entirely pleased with. About 5 minutes into my massage she exclaimed "Oh! What is this?! Some sort of rash?!" To which I explained it was eczema, and she went on her way. However I've had massages at many spas of all levels and never has anyone so unprofessional asked about my skin condition. I went the rest on the massage extremely feeling insecure about my skin condition. In addition to this when it was time to turn over I wasn't offered an eye cover, when my wife in the same room was. I felt like my massage therapist was in a hurry to just do her job and be done. Over all the massage was OK at best. For the pricetag and upscaleness of the Spa I expected a little more. read more

The hotel staff was very rude and uninviting. You would enter and leave the hotel without acknowledgement from people at the front desk. There was no maid service and the room had flies. I asked a spa employee for recommendations on what I can do during my weekend trip and she said there is nothing. Nothing at all? The spa services were sub-par and not worth the money. Barely any places to eat, those of which with very obscure hours. Do yourself a favor a choose another resort/spa and actually get an enjoyable experience. read more

I have stayed at The Emerson twice. Once in November of 2011 for my boyfriends birthday. & once this valentines weekend (2013/ also presidents weekend) The 1st visit we stayed in a 1 level suite in the Lodge. It was a big end unit in the back with a huge outdoor patio, jacuzzi tub, sitting area with sofa bed & King size bed. It was nice,very rustic and cozy. We checked in realllly late (like 10pm) & were celebrating a special occasion, we told the front desk. They did not seem impressed. lol They didnt care. The saty was nice, but I believe more so because of the wonderful company. The 2nd time I stayed in a 2 level Suite at the INN which was veryyyy nice. Fireplace, small deck. 2 jacuzzi tubs, 2 bathrooms, King size bed- very comfy upstairs. I loved this room. This time we really enjoyed our stay & even made use of the outdoor hottub when it was snowing out. So fun & cozy. We dined at the Catamount, which was good, nothing great, but good. We visited the surrounding towns, Saugerties, Phoenicia, Woodstock & Hunter. Love the Bear Cafe, New World, this great juice bar in Woodstock (forgot the name) the Phoenicia diner, a cute toy shop/ lunch place in Hunter. Love the area. I would stay stay at the Emerson again. read more

Emerson - Warm on a cold winter's night! - Venues & Event Spaces Near Me - Mount Tremper, New York

We reserved a cabin for the balcony and relaxation. The walls were so thin we could hear the people upstairs talking and walking around. Due to Covid there was no housekeeping services which was fine but when we went down to the desk to get additional towels we were given the fifth degree and finally the girl behind the desk said you must be the cleanest couple as she handed us the towels. Not very customer oriented. The bathroom was dated and the shower extremely small. Hotel internet was horrible. read more

This is our fourth trip, and third since the inn and spa were relocated after the fire. The original inn and spa had more charm, was much smaller and had a happier feel. We still miss brunch and tea in the French country courtyard. The new site was the spot for my 50th birthday party the first week it opened. That party and the way the staff handled the entire affair, reached heights that may never be duplicated. Our last two trips have been more ordinary. The new suites are very nice, and the rooms large, comfortable and very high end. The spa is very nice, but tends to be a bit noisy due to the odd layout, and lacks a pool or sufficient chaises for true riverside relaxation. The Phoenix restaurant is good, but not remarkable and sports a really short menu. The next-door shops are charming, and include the world's largest kaleidoscope. The location, just off the banks of the Esopus river is unbeatable, but somehow the overall effect is less than the sum of it's parts. read more

Overdue, and this is only for the spa as we did not stay at the hotel. The staff was pleasant and friendly checking in and out, etc. However, the waiting room for the treatment was extremely awkward. The spa waiting room is positioned between the hotel lobby and an outdoor jacuzzi. Apparently any patron of the hotel can use the spa's hot tub. This led to multiple loud, drunk people holding six packs of beer running through the waiting room, where everyone is sitting in just a robe. Awkward and not relaxing in the slightest. There is also a door to the hot tub in the relaxation room. Drunk strangers were stumbling in there as well. Not relaxing at all for the $ you are paying. Massage was fine, and the ladies in the nail salon are super friendly and personable. Had a great pedicure. read more

This is just about the spa. While the treatments are mostly excellent, but you have to ask explicitly for what you're looking for, for example, "deep tissue" and make sure you get someone who is really trained in deep tissue. The spa area could use improvement, however, The locker room is very crowded, and often the lockers number combinations don't work and need to be opened by staff. The locker room could also use a large mirror, or any mirror for that matter ....The saunas are often either cold, or too hot. The steam sauna is not shutting off at times at all, and you have to run out before getting burned. The dry sauna temperature is often too low. One of the shower is usually broken or only letting out super hot water. Also, the shower handles could use instructions as they are not intuitive to say the least. There are no shelves in the sauna and shower area, so people can't store their toiletries when taking a sauna or shower. Shelves would be a huge improvement! The towel changes, however, are swift and someone is constantly attending the area to clean out used towels. The area where you can style yourself is not well separated from the bathrooms and could be better equipped, for examples the stools are extremely uncomfortable and the cps they offer are only for mouthwash, but not for water. All in all, the back spa area where the treatments are is nice and cozy, the outdoor area is pretty good with the jacuzzi, but the actual shower and sauna area is lacking. read more

We stayed at Emerson over a summer weekend in the Catskills. It took about two hours from the city. Overall my wife and I really enjoyed the experience. The pros and cons are below: Pros - Rooms: Excellent overall. We stayed at the Inn on the second floor. The room had high ceilings, was spacious, had a spa like bathroom (the shower had a rain head with multiple jets). The TV was small but adequate and there was a nice, clean wood deck attached to the room where we had coffee in the morning. The location and grounds are beautiful and the pool was also private. You are close to the river and many of Phoenicias restaurants. Cons: bed was too soft and the shopping available was non existent but I think they were in process for construction. The spa was nice - not great. The service was a little slow but friendly. read more

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Two years ago was very nice place, now the rooms are dirty and "aging" not in a good way, staff is not welcoming and actually rude, first signs of decay. Last night I stay at room 500 for $360 per night, however there was a constant buzzing noise, plus many wine spots on the carpet, and not even a paper tissue in the room. It smelled moldy so I had a candle burned (which I bought for that purpose from their gift shop). This morning they charged my credit card $270 for violating the smoking policy. I do not smoke and there is no any damage from the candle. No sign anywhere that burning candle is prohibited. Absolute fraud charge on top of everything else.The customer service person I spoke to this morning Ron or Rod was completely clueless and obtuse in his answers not event trying to make a slight effort to solve an issue.His best explanation for the charge was that the candle smell made the air in the room smell and will need deep cleaning (!?? how about opening the window). Too bad, that this beautiful place has been mismanaged so badly. Have been there more than dozen times over the last 10 years but that is it. Would not recommended to anyone because it is a robbery for the money you pay for a room. read more

Went to Emerson after getting a gift card for Christmas. We decided to spend the night and treat ourselves to an afternoon at the spa. Overall we were unimpressed with the facilities. We are skiers so we spent a day at Belleayre but if you're not into that, there really isn't much to do in the winter. Touring the kaleidoscope and gift shops on site didn't take up much time. Our room was in The Lodge area with cabin-like rooms. Unfortunately we had too many windows with blinds that didn't even close all the way and the blow dryer didn't work but we did enjoy the complimentary snacks, the bed was comfy and the room was clean. The spa was a very nice experience and the staff was great, except they had nothing to put our wet bathing suits in after we used the outdoor hot tub. I also wish there were more coed ameneties but the steam room and sauna in the designated locker rooms were nice, and the rest area after was very relaxing. We had the VIP couples soak and massage with a beautiful cheese platter and champagne which was quite nice. I'd return for a spa treatment but would likely not spend another night here, it's not worth the steep prices. read more

Horrible experience. Bugs in the room, no maid service and probably the worst customer service I've ever experienced at a hotel. Staff was very unfriendly. Didn't greet you or interact with you at all. Had no recommendations for restaurants, things to do near by and overall had a bad attitude. For a hotel that was $400 a night, I would never stay again. Horrible horrible hotel and the hotel manager was extremely rude and unhelpful. read more

Can you imagine going to a hotel and first check in is 4:00 pm (really why not make it 7:00 pm at that point half a day wasted and with an 11:00 am check out well you see what you aren't getting) and staying 3 nights with no room service. No one to clean the room. No one to bring fresh towels. They literally put garbage cans in the hallway so you can take care of your own garbage. One little bar of soap. No hot water in the shower. The General Store Snacks ... leave much to be desired.... Talk about over priced and crappy well ..... then the Emerson Spa and Resort is just the place for you. And the treatments extremely overpriced for the experience received! Hot tub out of service... no bonfire at night.... Damn shut this place down!! I would never recommend this overpriced motel to anyone! This place is living on its prior reputation..... avoid it!!! Oh and the best is saved for last night WiFi lmao is non existent But Yelp won't post this because it isn't positive read more

I did not run into a single unpleasant employee. Everyone was very helpful, kind and professional. The rooms are clean, quiet and big! There are ample spots on the property to hang out and just relax by the river. We ate in the dining room twice and although the menu was very basic, everything was very tasty. The portions are large so keep that in mind. The bartenders are also very friendly, and the cocktails were tasty as well. Looks like the hotel brings in a great trivia crowd as well! I can not speak highly enough about the spa staff. All of them were patient with us, and the provided the best service i've had in a long time. They took their time with my pedicure, and made sure I was happy. When I got a massage, the therapist was very informative about what she felt going on with my muscles. She also provided suggestions and advice. The spa staff took the extra step with hospitality and I would highly suggest their services. Even someone else in our party said they received one of the best facials they have ever had. Big shout out to Jenny who was the rockstar of the weekend. 100% stay here. You won't regret it. read more