I was looking for a locksmith to rekey a cylinder and found a great person willing to help anyone with the great smile turned out to be an old business that was on Santa Monica blvd West Hollywood and the move here to a new location glad to be able to find them highly recommended read more

In West Hollywood for many years. Helpful, knowledged and so handy. These folks are rare and wonderful.

Needed an extra set of keys and this was the closest (walking distance) to where we live. We decided to give it a shot! The person who helped us was kind, professional, and super speedy! They didn't try to sell anything we didn't need. They only gave us exactly what we asked for. Three keys (plus service) for under $12, and we were in and out in less than 5 mins. Al the keys worked perfectly when I got back. Thank you Emerson's Locksmith! read more

They are very responsible and came during the appointed time... Very good service and they were very knowledgeable... I would definitely recommend them. read more

Small shop with tons of options. They helped me promptly with copying a few keys that were a bit special. I've had experience with poor copies where the keys wouldn't work. No issue here! Street parking on the side street is best. Pay a buck or walk a bit farther and park near the homes. read more

I just had Alex and Ronnie fix two locks and they were such great locksmiths--courteous, fast, and totally professional. Plus, my dog loved them. Emerson's Locksmith are A+ every time I use them. Prices are fair and Debbie in the office is great at call backs and following up. Scheduling was on time. I am very grateful. read more

This review is for two experiences: two different problems at two different locations. Emerson Locksmiths are simply terrific. Their technicians are skilled, experienced and efficient. Their prices are fair and reasonable, especially for their level of expertise. Problems simply get solved. Everyone is friendly, and Debbie in their office is helpful, easy to deal with and funny. I consider them a neighborhood treasure. read more

This place is great! Debbie is really phenomenal. They have knowledge, ideas and will always use them for this area! Seen them for years when frequenting their neighbors and just luckily walked in one day. read more

The guys running this place were really friendly and easy to talk to. While I was able to get engine keys for my VERY old car, they didn't have the right blanks for trunk keys, but they recommended the right place to go to find them, so I can't fault them too much. Definitely an old-school shop with a Mom and Pop feel that I really appreciated. read more

Went in to get some custom keys cut for a new apartment. One of the only places that will cut copy's that you bring in yourself and won't make you use the keys they sell. Very fast, very affordable, GREAT service. read more

Great experience from start to finish - communicative, prompt, professional, reasonable. Just saved my butt. Highly recommend.

We accidentally locked ourselves out of the house while walking the dog. It was 8:30am and almost every locksmith was closed. Emerson's was not only open, but friendly, concerned and had someone to our home in 30 minutes. The locksmith tried very hard to open the lock without having to drill. Unfortunately, he was forced to do so. But, he had a replacement cylinder and had everything installed and matched to our existing key within an hour. Couldn't have asked for better service! read more

Look no further than Emerson's Locksmith. I have been a client for many years. I have happily and confidently used them for my own clients. Debbie and the team are reliable, thoughtful, knowledgeable and prompt! read more

I love this place. I do not go to another locksmith but these guys. You always will get a good conversation and great good ol' customer service. They are knowledgeable and they have everything you need. If you need in-home service please be patient because they are always busy but their work is excellent! read more

Front Door wasn't functioning for several weeks and then we finally called Emerson to do the job no one could it! In and out in 35 mins - Ronny was able to repair and reinstall our old lock and door cartridge like it was nothing. We couldn't be happier with the service. read more

The filing cabinet in my office was missing a key and I called requesting an estimate on a site visit and updated lock and key. However, Debbie asked me if there was a number on the lock and, after checking to see that there was, said she could try cutting me a new key for a fraction of the price. It turned out the code still worked and they saved me a hundred dollars! Visiting the store was an even greater treat, as it is like taking a step back in time. I didn't feel comfortable taking pictures but felt like I was in the type of place my dad would take me as a boy. I highly recommend Emerson's Locksmith to everyone! read more

I've been a customer of Emerson locksmith since they opened. It's the only locksmith that I do business with! John is the perfect go-to-guy for all my problems dealing with anything with locks! He has been in the business forever. He helps get my orders in and reflect my designs onto actual working concept which he always comes up witj a better idea than me The owner Morrie of course knows everything too - but mostly seems to be busy with commercial end of the business The field tech Ronnie is detailed installer - which you need when I'm a picky person. But I'm always there when he is installing locks since 4 eyes are better than 2 eyes There were times that I was there to mention adjustments that were critical so it's best when you do any job to be there - no confusions - since it's easy to misunderstand what you really wanted - when Ronnie is in the field. And Debbie the bookkeeper and answering phones - what would they do without her. read more

BEWARE! Absolutely awful service. Debbie left us hanging with no working lock when we were leaving town. The key we got didn't work, and wasn't even willing to try to get someone back to us on short notice because of "overtime". Didn't even ask if I would pay more (which I gladly would have to fix their mistake). At 440pm (working hours) she said she couldn't help because she "shut her computer down for the day". No, I'm not kidding. read more

Emerson's Locksmith - Keys & Locksmiths Near Me - West Hollywood, California

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Let me tell you about this place. It's great and I mean it in the most basic way. I went in and spoke with John and he was more then helpful. He was outstanding, helping me solve my antique door handle situation. I was also very happy as this was the third store I had visited in West Hollywood and they were able to assist in the best way. I found the help and handle I was looking for, thanks to John and Emerson locksmith. Please call upon this store when locks and doors are in play. CHEERS, OUTSTANDING!!! read more

If you're looking to speak to someone condescending and rude, come here to speak to the woman working here when you ask simple questions. Definitely not coming back here. read more

Emerson, I owe you an apology. I snootily looked past your no-frills store-front because it didn't dazzle me like the rolling barbecues and rainbow umbrellas that constitute Koontz Hardware's frou-frou exterior. Don't get me wrong -- I love Koontz for paint and rock hard caulking, but next time I'll know to go to you first whenever I want keys for my front door made. You see, I have a really ancient, roaring 20s era deadbolt + handle combination, and whenever my loopy, spaced out self loses keys, I have an absolute flapper of a time finding a replacement. Of course, I could always just replace the lock with something more modern, but that would be too easy, and I thrive on drama. At least, the "you-get-a-freebie-if-you-can-get-past-the-porch-and-into-my-living-room" sort. Three Koontzies looked at the crusty, rusty original key that I wanted copied, and all three told me that they couldn't do it (which upset me), though they all suggested I go next door to ask you to copy my key, which pleased me. One also told me my breath smelled nice (thanks, Mentos), which has nothing to do with anything, but that pleased me too. Anyway, I don't know why I'm telling you this, Emerson, because you already know my story. You prefer cash, but can take my ATM bank card. And, if I were the sort who wants to charge $2 on a credit card, you can do that, too. You don't have a modern card reader, which is cute (in a good way, I swear). I love how you slide that old, metal facsimile thing over my card to get the numbers, and have me sign the carbon copy. It's like I turned into my parents, but am younger, perhaps a bit less level-headed, and speak better English. Thanks for selling me the pepper spray, too. Now I'm going to walk past my neighbor's dogs with more confidence. If I lose my front door key again, I'll know exACTly what to do -- first, I'll admire Koontz's grills -- maybe even be a duplicitous little sneak and park in their lot -- then I'll come to you with my sob story. You'll listen, and nod your head in wonder at why I won't just buy one of the new doorknobs you also sell. I'll smile back, and say I love my knob, but treat my keys like sh--. So you'll cut me a brass key on your old fashioned machine, humming while you work, and I'll admire the big combination jewelry safes you have on display. You'll finish, just in time to tell me not to climb into the safes because one time a kid got locked inside -- or so the legend goes. I'll get out of the safe, and promise you I'll be more careful with my new key this time. You'll laugh, and pretend to believe me. Thanks. For everything. read more

Emerson's Locksmith - You have the key to my heart - Keys & Locksmiths Near Me - West Hollywood, California

We called to see if he was open. He asked us what we needed then hung up. I know that a key copy doesn't generate much profit but man what a way to treat customers. read more

This is the greatest shop, hands down. Super friendly staff willing to help figure things out. I came in with a broken doorknob which other places suggested I throw away. Emerson's didn't blink and fixed the door knob within 30 mins and with no charge. Kindness and professionalism all in one place! Emerson's Locksmith is definitely world class. Repairs, locks, door handles, safes, you name it .. they have everything you'd need. Thanks Patty for all your help. read more

I have a custom mortise lock, that's over 40yrs old, went to two different places and no one could guarantee anything....went to the Loft on La Brea and they said if anyone can fix it Emerson's could & yes they where able to fix it I'm so thankful....because my security door is heavy not like this new stuff.... read more

I needed to have a few skeleton keys made for antique pieces of furniture (we misplaced the keys while moving.) Skeleton keys are hard to find and finding a locksmiths who makes them is like finding a needle in a hay stack. Its truly a dying craft and after talking to many locksmiths I was referred to Emerson's Locksmith. I met with Ed who specializes in skeleton keys and he was able to make the keys necessary to get our locks working again. I ended up visiting this shop a few times, since I needed to get the proper measurements to Ed before he could get the job started. Each time I entered the shop I was greeted by kind workers and ultimately couldn't be happier with Ed's work. If you are in need of a lock, a safe, or having keys made Emerson's Locksmith is the BEST! Please support local mom and pop shops so they can stay in business. read more

I've been coming to Emerson's for a couple of years. The new location is even more convenient for me! I've always had great service at Emerson's. I can't tell you how many times I have had to make copies of keys last minute and/or buy new garage clickers. If you have an identical clicker, they will even program it for you so you don't have to go through the hassle. I've been here countless times in the past 6 months and twice in the last 24 hours for keys and clickers. Nothing but amazing and helpful service. I was in and out in 3-5 minutes each time. Metered Parking on Oakwood Ave & La Cienga. read more

Emerson Locksmith is one of the best Locksmith's in the whole city. They have been in business over 50 years so they have literally seen it all! I am pretty handy when it comes to house stuff and I was fixing a broken deadbolt and they told me if I brought the deadbolt in they could rekey it and save me a little money. Of course I had to put the thing back on which took a little while but I really appreciated that they tell it to you straight, and also they are true experts in locks and home security. I am a real estate agent, so I go over there are a lot for garage remote clickers and also they sell lockboxes- they have all of the different kinds of lockboxes so whichever on you like they have it. read more

I've been using Emerson for my properties now for nearly 30 years!! I am grateful for such a knowledgeable and dedicated team thats always at my beck and calls!! Morrie is our go to for everything and Debbie is simply amazing!! I will NEVER use another locksmith EVER!! Nice to see they've adjusted well from their recent move. After so long in one place, its super hard to transition to new however, they did it and they are still amazing!! read more

John was terribly rude and has a nasty attitude. Absolutely 0 on customer service and experience. Another gentleman Ed (had no attitude and was very cool about it) did start helping me solve the issue of my pickup, and John who was doing something else just came over to rebuke me that I was the one who didn't submit the order correctly and angrily hauled himself over saying "did I not explain to you bla bla bla" I replied no sir, i came in here and you were not trying to understand me while taking my request and just proceeded to confuse me thinking you knew what I wanted, you said "are you confused?" Lesson 1 in business: Listen to the customer first and try to understand what it is they want before coming to conclusions. read more

Would have loved to have worked with these guys but they could not get their stuff together enough to make an appointment with me and strung me along for a week. I was referred to them by my friends contractor to fix some locks on my french doors. On July 9 I called and asked if they could fix the doors by the 30th. The man I spoke to said they were in the middle of moving offices and didn't know if they could take on the job or if it was a job better suited for a handy man he knows. He asked me to email him pictures and he would let me know. So I did and in the email again stated I needed the work done before July 30th. I didn't hear anything back so I called the next afternoon and spoke to a woman who said she printed up the email and posted it on their board but honestly had not read it yet. She was in super high spirits and was giggling the whole time. It was a pleasant conversation. I told her the situation again and went over the pictures. She said she would talk to her guys and get back to me the next day. She also reminded me they were moving and I said I totally understood. On Thursday July 12 at 11:24am Debbi sent me an email saying "Can you please send me the address? We want to get you scheduled" so I immediately responded at 11:59am. And then did not hear one thing back all weekend. On Sunday July 15 I sent the following email "Hey there. I know you guys are moving but I've been trying to schedule something with you since Monday. As I said in my first phone call and email I need to get this work done very soon so I'm going to have to go with another company if I don't hear back by tomorrow afternoon. " I did not hear anything back. I understand the craziness of moving and I think I was pretty patient but in the end felt like my time was not respected at all and it set me back a week. I guess I was too optimistic thinking I could just trust a business I was referred to by a friend and not be talking to and pricing multiple people at the same time. Still, it can't be a good business tactic on the side of Emerson to make people feel this way. Don't you want people to only come to you? If they had immediately referred me out, which they were saying they might do once they saw the pictures, I would have gone to them first the next time. Now I'm looking for handymen who can fit me in rather than being able to hire the best person for the job since most of the best guys are booked up 2 weeks in advance. Emerson, who has still not even sent me a courtesy reply, has really put me in a time crunch and it's incredibly frustrating. read more

Great customer service and very knowledgeable staff. They have an excellent selection of keys. Highly highly recommend.

This place is reliable and trustworthy. If it's close by, don't look any further. Really nice and helpful people. It's a gem

Need a key for a 50 year old car? Emerson is the place to go. Tried two other key shops without success but Emerson had the inventory that no one else can match. Friendly staff and fair prices read more

Fast, Friendly and efficient!!! We have a drilled out cylinder in a vintage door handle that needed replacement. Emerson's went above and beyond to replace only the cylinder, so as to save the vintage door handle. From calling to make the appointment, to the actual service call, customer service was top-notch! I am recommending Emerson's to anyone that needs a good locksmith! read more

Excellent Store. Two older gentlemen who are the Owners of store and communicate with you as people used to in years past. Polite, workman is cooperative and very helpful. This is the first place to go to if you need new locks and other parts for doors that you can't find any other place...They have it all! read more

Cheap and efficient. Best locksmith in town. Highly recommended. They can duplicate any key you can think of. Huge inventory. read more

I have an older car. Older to the point that the dealer said they'd need to order a set of replacement keys. Emerson's? They had the key blanks in stock, ready to cut. That's what matters, right? THEY HAVE YOUR KEYS IN STOCK. read more

This is the greatest locksmith in the history of the universe! They are so friendly and attentive! The staff are all nice but my particular interaction was with John. He helped with getting the pain in the ass Medeco keys for my place of business. It's a little out of my way, but I will make the trek from now on to give them my business. read more

This is the first review I've been really compelled to write. We just moved in to a new house and wanted to have all the locks rekeyed so I researched and found Emerson had a strong rating on Yelp and was also down the street from where we moved. I called them and they said it'd be about a week before they could come out and do the job. I thought that felt like a long time but figured it was worth the wait because of their rating. As promised they showed up on the date and time to rekey the locks. However, the issues started almost immediately after they left. Two days after they rekeyed our entire house, we started having issues with both the main gate to our house and the front door. I was concerned because we couldn't get the front gate to lock so I called Emerson back and asked that they send someone out to look at it. The woman who answered the phone became very defensive and said that while she believed it wasn't their fault, she'd try and schedule someone to come out within three days! Three days?!? Ok so in the meantime we'll just leave our front gate wide open since it wouldn't lock! We called twice asking if they could please send someone out ASAP since this was our front gate and opened our house up to anyone walking down our busy street. The woman was extremely rude to us and made us almost feel bad for even calling. When the locksmith did come back out two days later, he kept on telling us that this wasn't their fault but they would 'fix it and not charge us.' Two weeks later we had the same issue with our front door. The deadbolt became almost impossible to unlock or lock. Reluctantly, due to the rudeness of the woman who answers their phone, we called back and explained what was happening. They acted like they had no idea who we were and had no recollection of ever coming to our house in the first place! The woman listened to me tell her the entire issue and than just passed me to a guy who made me re-explain everything. The guy then gave me a story about how they're understaffed and that he'd call me back after he had a chance to find our invoice. He said that if someone would be at the house that they'd be able to come by and look at it. Not only did he never call me back but I also missed half a day of work waiting for them because he told me they'd come over that day to fix the lock and never did. I'm really upset because now I have to pay to have another locksmith fix their mistakes. I certainly won't be using these guys ever again. Like ever again. read more

I called Koontz hardware who referred me to Emerson's. I called their number and spoke to Debbie. She gave me excellent advice on locks to use on my new security gates. Thank you for spending time to understand my needs and explaining what was needed. I will definitely call them again for future projects. read more