I bought a used street bike from here about a month ago and my sales associate Joe was awesome…read more I got it registered and ready to ride and then it died on me practicing in a parking lot. Frustrating sure, but the assistance from Chris the sales manager, Charles the service Advisor, and Mark the tow driver has been very helpful and relieving. I scheduled a tow for Thursday from my house to Dell's about a week ago. I called on the Thursday of the tow to verify service, im glad i did. There was a miscommunication on the date. David, who answered my call, mentioned that they had me down for Tuesday. He said "since they didnt hear from me" they just carried on with their business. No call on Tuesday from Dell's to verify the tow. This was disappointing to hear, i would have appreciated a courteousy call to check in on my service. Mark was a real hero today! He made it out just in time to grab my new-to-me bike and get it to the shop for a diagnostic. Thanks again Joe, Chris, Charles, and Mark for helping me out when i needed it! We're on the edge of spring and im excited to get back to riding!

I bought my very first motorcycle here more than 10 years ago at their original location and had a…read moredecent experience. They have good pricing and a wide selection of motorcycles. Their salesmen arent pushy and, rarer still, offer a test ride of the motorcycle before purchase (on used bikes at least). Found a nice motorcycle on their site at a great price and decided to trade up. Took out a local loan so I didn't have to deal with having to apply at the dealership. I researched the range of what my bike was worth and called them ahead to set an appointment to evaluate my trade and set my purchase in motion. Came in and was never greeted by the salesperson I spoke to over the phone. They paired me with a guy who didn't even offer his name but asked me to bring the bike around back to get my trade estimate. 20 minutes and some change later they give me a lowball offer on my bike. I was a little insulted at first, but after some introspection on my trade and the price they were offering on the new bike I wanted I decided it was worth it so long as they were willing to haggle. Thankfully we were able to reach a compromise and I was looking forward to taking the bike home. Here's when things went a little south. I had to return to the dealership to complete the purchase about a week later (no fault of theirs, just couldn't complete the purchase on the original day I came in due to time constraints). I told them I ahead of time i was going to arrive in the morning days and also just hours before I had planned to head back out to them. I arrived and was greeted by a service guy who complimented my original bike. Went into the sales room and wandered around looking at the other bikes waiting for someone to help me. 30 minutes later and no one even offered me a "good morning". I found my bike had been set aside apart from the other bikes and marked "sold", temp plates already attached. Texted the sales guy I originally spoke to over the phone but never got a reply. it wasn't until a manager saw me wander by his office that he called me over while he was finishing up another client, and asked me to wait so he could help me next. In the meantime he assigned me yet another salesperson who gathered my paperwork so we could finalize everything. He had my paperwork ready to go in about 5 minutes, but I had to wait another hour until a different manager called me into his office to sign all the paperwork. The original manager had taken in 2 additional clients before he even remembered me. The second manager prepped the final paperwork, I signed them, handed them over the title of my trade, and after a quick handshake was told "congratulations" and handed a "spare key" along with the paperwork I needed to submit to DMV. I asked if they were going to give me the first set of keys and if someone was going to wheel out my bike (it was by other bikes and I did t want to chance it). He said the original keys should be with the bike, and waved me off. I then waited yet another hour until the service guy I had spoken with when I first showed up happened to walk by and asked what bike I ended up buying. I pointed out my new bike and asked if he could get someone to help me roll it out of the showroom floor. He asked who my salesman was, and I told him but added that I didnt even MEET the guy. He was nice enough to roll the bike out for me through the service department so I could finally take it home. I never got the first set of keys, any of the bike's owners documentation, or my original license plates back. Never talked to my original salesperson or manager outside of setting the appointments to look at my trade. Never got a followup call regarding anything on the deal. Oh and they "forgot" to mention that I would need to pay a credit card fee because they took my debit card info to hold the bike. I offered to bring them a check and would take the bike when the funds cleared, but they insisted I just use my debit card. That was additional $200 on the price of the bike (which they ended up halving because I complained about it) I get it, the bike I bought was on clearance and they wanted to move other inventory since all I had left to do was leave them my trade and finish paying for the bike, but they made me feel like total trash after everything was concluded. What should've been a positive experience was soured by all the neglect. Oh and after I got the bike home I removed the rear rack that they were touting was an added benefit to the bike. They put Dell's Powersports on the plastic on the bike's tail. Normally it's an easy fix removing it, but the tailpiece was marred with scratches and some of the fastening screws were missing. Shop Dell's for the price and nothing else. it's more rewarding and a better experience just buying online and having it dropped off at your door. Ive had better experiences just window shopping at other dealerships

Walked in with a rather difficult request for some parts and walked out satisfied. With good…read morecustomer service becoming harder and harder to find this place still has good ol' fashion customer service.

I always use H and H Extreme for service, maintenance and repair of my atv's and motorcycle. The…read morestaff is knowledgeable, friendly and Josh is always fair and reasonable with his fees. I highly recommend this establishment for all of your 'off road' needs. TWO THUMBS UP for H&H!,

I've waited quite a while to post this review because sometimes when purchasing from a dealership…read more(regardless of vehicle or toy) the post-sales transactions don't always match the initial sales hype. I can confidently say that's not the case with Outlaw. I've been overly satisfied with every experience there which has led me to purchase two Harley's (within 14 months) from Outlaw. My sales guy Jerry has always taken the time to answer all of my question and provided his honest professional opinion regarding bike fitting (it's a thing). Of course, when buying from a dealership, there always back and forth negotiation, but I've always felt I've got a fair deal. Stop in and see Jerry for next time you're on the hunt for a new ride. Here's a great example of the outstanding service and while I'll continue to be an Outlaw customer. On the trip to Sturgis this year, I trailered my bike and unfortunately during transport, my brother's bike next to mine shifted loosening the straps which rubbed against my saddle bag causing several decent sized scratches. I stopped by Outlaw to see if they recommend someone for body work. Instead, they had their detail/delivery guy Shaun take my bike back to see what magic he could work. He spent a good 30 minutes buffing the scratches out of my bike and they didn't charge me a dime. I definitely wasn't expecting that to be on the house. (I tipped Shaun because he did an outstanding job.) Another example: My passenger foot pegs kept falling down while riding. There's a small spring (or some small part) that's not covered under the factory warranty. The service guy Scott bough the small parts for me and installed them himself. I could continue to write a novel and call out most of the staff, but I have to end this somewhere. Shout out to Chris and Andy in parts, Maddy in Motorclothes for the stellar service.

I got my bike from there, Immaculate vibes all around! They have an amazing stuff and I love…read morespeaking to literally everyone in there. If you're looking for a new bike any of the salespeople are great to work with, but I'd especially recommend Jerry Lynch. He's been a stand-up guy in the business for many years. And even if you're not looking to buy a bike, their events are always a good time to check out.

Shout out to my Sherry always taking care of me. Thanks galread more

Absolute shit show of a service dept, just insane. I dropped off 2 kids machines SIX MONTHS AGO…read more One bike, only needed the swingarm welded, THATS IT. It ran perfect when i dropped it off, just needed it welded. Only to get a call about 2 months later, saying they couldn't figure out the spark issue. It never had one in the first place. And then when I ask them wtf they're talking about, and say again what they were supposed to do, they tell me they don't even have a damn welder. I tell them to just get the bike back how it was, but here we are 4 months later and it's in 10x worse shape than it was, and not running. The other bike, was a wiring mess. I asked them to simply get rid of all the junk splices, and make it correct, then see if it starts. If it doesn't, call me and we'll go from there. They say the bike needs 2 parts, both I can handle. HOWEVER, they didn't even do the only thing I asked. There are still splices, and random disconnected wires all over it. 6 months they had them, nothing but BS and run arounds. I finally just went and took my machines back. I took them there, as I was recovering from surgery and couldn't do much. What a damn mistake. Now my kids machines are even worse off. I would never, ever recommend anyone have anything worked on there. Not your bicycle, let alone four wheeler or sxs.