Walked in with a rather difficult request for some parts and walked out satisfied. With good…read morecustomer service becoming harder and harder to find this place still has good ol' fashion customer service.

After realizing advantage was just terrible at customer service, I looked up LCC and their…read morereputation was above 4.7, which means they do business well. It was a bit of a rocky start, but they make it right. Diplomacy and empathy are powerful in a business that deals with motorcycles. Motorcycles are an extremely personal thing, and that understanding makes all the difference. I will/would go back and get service. I actually know when I will go back and what for; a couple of high spots on my chain. I have a an R6 and they are treating her well. Yes it's a she, and yes I gendered my bike, I'm not riding a bike that's a guy.

Top notch dealership, Just as you would want to be treated. drop by and meet these guys. You won't…read morebe disappointed.

Like usual, I was expecting to be inconvenienced and screwed…read more These guys are the exact opposite. Fix my car on site. Cost $100 less than I anticipated. I got it done much quicker than I thought they would. Very accommodating. Honest and I will be using them again, for sure.

The first thing that comes to mind is their open communication. They were always quick to respond…read more Secondly, the professionalism and knowledge of Kyle once he was here. They did a simple transmission flush. I didn't have to move the car, he was able to work around in my garage easily. Afterwards, he explained their other services and what to do if my transmission ever became a serious problem. They did charge me an additional $75 to come to Parkville, But I thought it was worth it since I didn't have to drive to my usual mechanic and wait for them to finish the job. He saved me about a day's worth of waiting and driving.

I had the lucky opportunity to visit this shop as an unfortunate result of having a spill on my…read moreHonda Gold Wing as part of the 2018 American Legion ride. I picked this place because of the 4 star rating and it was close to the accident site (Lee Summit Road). Although they were closed on the Sunday it happened, I left the bike and trailer in their lot and returned when they opened on Tuesday. The service Manager, Dave was great! They looked it over and made it road worthy for me to be able to return to Florida. What they charged was well below what I expected and they had me ready in less than 24 hours. Jamie the service technician also looked over my motorcycle trailer to make sure it was road worthy. What was even better, after they received their money, Dave took the time to call me to make sure that I made it back home to Florida okay. This was above and beyond what I expected. If I lived close enough, I would go out of my way to make this my normal service shop, but 1200 miles is a little too far. A great, respectable and honest shop, a hard find these days.

I had a great experience with Donnell and can highly recommend them. They sourced a new bike for me…read moreand it was all done on a handshake. it was seamless and they did everything that they said that they would. If you are in the market for a new bike, call Chris at Donnell's -Dave

Gary Emig was an incredible man that dedicated his life to racing and spent every single day…read morefeeding his passion for it. He was grumpy, customer service probably was not his perk, but he was the best when it came to racing and fabricating the winning bike. To the man that left the most recent review; Gary passed unexpectedly well before you left this not so nice review so while i'm sure you did receive bad customer service (there was literally nobody running the shop anymore, he lost his life) - given the circumstances I am sure you could be a little more understanding. RIP Gary, we miss you & we love you so much

From beginning to end my experience was top notch. Amazing customer service, quality work and no…read moredelays everything was done on time.

I took my KTM 1190R to Freedom in Grandview; I took mine, which I owned from new, for its 21k…read moreservice. The bike was service was over 2k, including repairs to the rear brake. Got the bike back, and it immediately began throwing repair codes. I took it back, and they cleared the codes and said nothing was wrong. Took the bike, and it made it home. The next time it did the same thing, and for nearly 2 years I kept having to take it back to get it checked because of it throwing codes. I had to leave for a long period, and the bike was stored for 2 years. Came back, and the 1st time I rode it, it started throwing a code, and throttle response kept acting funny. Took it to a different dealer, and they said the only thing they could see was a voltage variation, but not enough to cause the bike to stall. I rode it back to Freedom; they had it for 5 months and said they could not reproduce the issue I described. When I went to pick it up, it would not start. They now say it is the fuel pump, and the brake issue they said they fixed is still there. They also say the whole master cylinder needs to be replaced. They are charging full price for the Fuel Pump and want another 1k for the Brakes. Has anyone with a 1190R had a Experience like this?

Did my motorcycle inspection. I needed rear brakes and they handled that for me. I already did the…read morefronts and didn't realize I needed the rears! Thanks guys good job.

Took my bike for the annual service, I was not happy with the brakes…read more Had this problem for most of the last year. They serviced the bike and the brakes are spot on. Very happy with the service, the engine is running better, more power, smoother, I think quicker. Staff was great.

The staff went above and beyond! Amazing service! Going forward, this will be the only place I buy…read morea bike from!