Like usual, I was expecting to be inconvenienced and screwed…read more These guys are the exact opposite. Fix my car on site. Cost $100 less than I anticipated. I got it done much quicker than I thought they would. Very accommodating. Honest and I will be using them again, for sure.

The first thing that comes to mind is their open communication. They were always quick to respond…read more Secondly, the professionalism and knowledge of Kyle once he was here. They did a simple transmission flush. I didn't have to move the car, he was able to work around in my garage easily. Afterwards, he explained their other services and what to do if my transmission ever became a serious problem. They did charge me an additional $75 to come to Parkville, But I thought it was worth it since I didn't have to drive to my usual mechanic and wait for them to finish the job. He saved me about a day's worth of waiting and driving.

I just purchased a 2014 Switchback from Gail's today and I was surprised at the level of service I…read morereceived, most businesses you deal with now days are only interested in getting as much of your money as possible as quickly as possible but that was not the case with Gail's. I was escorted to each department and introduced to the employees and had all my questions answered. If you are shopping for a Harley make sure you visit Gail's and you will be treated like royalty I have a Harley dealer within 5 miles of me and I will still go to Gail's 20 miles away. BTW I love my new bike.

Gail's is the best Harley dealership in the region. From their great sales department to their…read moreaward winning service department, these guys are tops in the region. And this coming from someone who ran new car dealerships for many years.

Took my bike for the annual service, I was not happy with the brakes…read more Had this problem for most of the last year. They serviced the bike and the brakes are spot on. Very happy with the service, the engine is running better, more power, smoother, I think quicker. Staff was great.

The staff went above and beyond! Amazing service! Going forward, this will be the only place I buy…read morea bike from!

Asked them a simple question if they price matched... they got mad about it, yelled at me. Handled…read morethe entire situation with complete disrespect. I was ready to drive out and buy 2 quads they were advertising. I will spend my money elsewhere.

I'm loving this place! Not only did I get a great scoot and a fabulous price, I met some really…read morewonderful people. The two folks that own this shop clearly love what they do. Buying from Mike and Dianna was a great experience. I'll be back for sure. I live 175 miles away and it was worth the trip. The only downside is that they have a super cool inventory of products right now and I saw at least 4 bikes/scoots that I want :( Sadly, I could only get one! From vintage to modern, they have it all.

Recently purchased a R1200 and wanted to get the bike where I know the exact maintenance cycle…read morestarted. Made an appointment at Engle and from the start I totally enjoyed just talking to the staff. They made you feel like you were part of a bigger family. The service area everyone I meet were riders and was happy to share experiences along with giving me insight on my own cycle which I had no clue of. I will just say these guys are awesome

Very disappointed in my experience. I called on Saturday to inquire about a used motorcycle they…read morehad in stock that I was interested in. The salesman, a 30yr employee, seemed helpful on the phone. I expressed interest in purchasing the bike but would be coming from out of state several hours away and couldn't get there until the following week. He immediately offered to take $1,000 off the price since I was traveling from so far away. I asked if I could make a deposit for him to reserve it. He said no, we have a Beemer guy to Beemer guy gentleman's agreement that he'd hold it for me. I made arrangements to borrow trailer, take a friend who had to alter his plans, made a hotel reservation, had to jump through hoops to get my boss to approve PTO on short notice.... first thing Tuesday morning, the salesman calls me and says he's got a customer willing to pay full price right now and he's local so they'll get his service business too. I again offered to put down a deposit. He said not unless you're willing to pay full price now... "actually you know what, I gotta sell it to this other guy, where in the business to make money and we'll get his service business too." - you know what buddy, you just lost a potential customer for life! As a 30yr salesperson you should know that your also in the business to build relationships. You just failed.

Don't buy bike here. They say every lie they can make promises and break them…read more They said ks lawmakers passed bill foreces them to charge 1288.00 for fee. Lol They want u buy new bike so they cmscam u with fake fees I hired lawyer if you had bad experience hit me up. Past employees to ​

I assisted my mother with purchasing a Can Am Defender HD7 for her farm…read more I was happy with the negotiation over email and the product. They were very pushy about selling warranties and brought it up several times after we said no. My mom was getting frustrated at this point. I asked Dan about the extended Ag Program warranty that she qualified for, he dismissed my question until I insisted that we get more info. He agreed to follow up up with me the next week. He left a message on my mom's phone stating that the Ag Program extended warranty was not included, and the one they sell was better. I called BRP and in a few minutes they were able to add the free extended warranty to the VIN #. BRP customer service was amazing.

After realizing advantage was just terrible at customer service, I looked up LCC and their…read morereputation was above 4.7, which means they do business well. It was a bit of a rocky start, but they make it right. Diplomacy and empathy are powerful in a business that deals with motorcycles. Motorcycles are an extremely personal thing, and that understanding makes all the difference. I will/would go back and get service. I actually know when I will go back and what for; a couple of high spots on my chain. I have a an R6 and they are treating her well. Yes it's a she, and yes I gendered my bike, I'm not riding a bike that's a guy.

Top notch dealership, Just as you would want to be treated. drop by and meet these guys. You won't…read morebe disappointed.

My husband and I stumbled upon this motorcycle repair shop and dealer. We were looking for…read morescooters. This shop is only one of 2 dealers in all of Missouri that carry the Wolf brand scooters. We liked what we saw, went home and did research on Wolf and came back 2 days later! We ordered 2 scooters and he gave us a very good deal and when one came in with fork lift damage from the distributor, he ordered the part to fix it and then offered to deliver our scooters due to the inconvenience of having to wait for the repair. My husband's desired scooter was not in the shop and the owner called a former satisfied customer that had that exact scooter and asked her if she had time to ride up to the shop so we could see it in person before we ordered. She did and my husband fell in love with that Wolf EX-150 on the spot! I would recommend Independence Kawasaki to anyone! They treat you right!