I was so impressed with the level of service at this store. The staff was friendly and helpful, and I got exactly what I wanted. I'll be back! read more

Support local stores. These folks are super nice, they know their stuff, they're really helpful, and 9 times out of 10, this store has what I want at the same or better price than Lowe's/Home Depot. read more

Over priced, poor customer service and rude cashiers. Drive a couple of miles and buy your stuff from Lowe's or the Home Depot.

I want to support small businesses, but they have to be good. This place is dirty and disorganized. The staff could clean it, but they don't. When I got advice from a cashier about which of two products I should buy, and he told me, I gave him my card to ring me up and said I would put the other one back on the shelf. He joked I shouldn't leave my card with him and gave. it. back. to. me. Seriously. So it wasn't really a joke. Then I was on a job using the product he recommended to me, and it didn't work as he said it would. And my clients were sitting there watching me, while I apologized that I was misled by the employee at the hardware store. They don't know that. To them, I could have just been incompetent and covering my butt. This store is working hard to earn one star. It's sad, but unless they turn their crew around and fix the place up, I don't think people should shop here. And that means it will close. And that neighborhood needs a good hardware store! read more

Now this is a hardware store. When I don't want the hustle and bustle of Home Depot or Lowe's, I come here. You're gonna pay a bit more, but worth the convenience of the ol' lickety split. Floor to ceiling, they have everything! The outside could use a paint job, but that's part of the charm. read more

Now that orchard supply stores are close this location will be my go to place For any hardware needs or just need fluorescents light for bathroom! I needed circular fluorescent light for bathroom but could not find at any grocery store or drug stores around here and did not wanna go all the way to Home Depot :( And the I found this place! It's like a hole in wall look place but it's pretty big inside. It's jam packed with stuff so might not be able to find stuff on ur own but guys who work there are very friendly so just ask at them. I'm really glad I found this place read more

I went into this place the other day for this first time since moving to the neighborhood. As a woman, it's always hit or miss for me when I go to a hardware store on whether or not I'll be taken seriously. I'm happy to report that the staff at Emil's were professional and very helpful. The cashier I worked with answered all of my questions and even suggested a cheaper option for what I was looking for which made me. feel respected. I'm so glad to have this family owned hardware store in the neighborhood and will be going for all my hardware needs. read more

Very rude. You have to stand in line to ask if they have something and get belligerent if you ask a question. Total anarchy. Shop somewhere else. read more

Thank you to the staff @ Emils. I needed some glass glue, but they were sold out. They could have said sorry, nothing, bye bye. They instead asked what was the glue situation and tried to find an alternate. When none was found, they recommended some nearby locations. When you have a project, problem, emils is a great logistical solution. read more

Horrible place avoid if you can. The store owner is very rude and disrespectful. He seems to have lost all his common sense and keeps ranting about owning the place and that it was owned by his grandfather and so on. Why do I need to know about how you came to own the place? I went there to buy something and for some unknown reason was attacked and had to deal with hostile words. I had never experienced such hostility in my life. read more

I shop here often and have always received fabulous customer service. Mike, the manager, is amazingly helpful.

Why are staff not wearing face masks? I'm glad you're open. You've always helped me figure out what I need to do a particular job. But no mask during a pandemic?? Please have mercy on your vulnerable customers. read more

Great experience. Employee walked me over and showed me what I was looking for and didn't let me go until i was finished shopping. I'll be back! read more

I love pretty much everything about emil's. It's great to still have an old school hardware store in the area. I try to go here before heading to Lowes or Home Depot. Let's keep our small business hardware stores going! read more

probably the worst customer service I have ever encountered in my entire life. No wonder they need to be open on a Sunday for a half a day. Even though I needed the item I walked out because I would never give them my money. read more

This is your friendly neighborhood hardware store where they get to know you on a first name basis. I come here when I need "that exact part" that you can't find at the big box stores. They are invaluable for advice on the right way to do things, and can point out the parts you'll need for the job. read more

This is a great spot and the staff here is incredibly helpful and resourceful. It is also well stocked, as there hasn't been a time I couldn't get what I needed. Thank you. read more

Throwback store that has what you need without having to walk through a massive crowded warehouse and parking lot

This place looks like a disorganized mess, but the people who work there know where everything is and how to use it. They do not have an entire aisle of hammers, but they have a sufficient variety of hammers from which to pick. No, you can't pick from 200 different quantities of pre-packed 3/8" inch nails, but I've been using the same 500 nail set of mixed sizes I bought from Emil's for $8.99 for over 12 years and I've hung a lot of pictures and done a lot of small repairs and furniture assembly in that period. You may have to wait a few minutes to ask for help because there aren't 100+ people in orange vests spread out through the store, but the help you get will be thoughtful and spot on. They're not open from 6am to 10pm every day, but they're open during a broad enough range of hours that it doesn't require rearranging schedules to meet. It's a terrific place and the sort that neighborhoods are better places for having. read more

My first thought when I walked into Emil's was..."Was anyone hurt in the explosion?" What a mess! The place looks like someone picked up the building and shook it upside down. The help was efficient, but surly. I felt like I was a nuisance having to ask for help! Nice to know it's there if you need it, but try to have the time to go elsewhere! Sorry Emil :\ read more

Hillbillies. Friendly hillbillies. This place reminds me of an episode of Green Acres, that old TV show. This whole place is like a time capsule. What a mess also. They have paint, hardware and light bulbs here. The reason they get five stars is because the guys working here are SO nice. I needed some esoteric brass fittings for a light fixture in one of my rental properties. They didn't have what I needed, but the main guy with a big beard spent a lot of time and patiently helped me find a proper alternative. It worked perfectly and I was able to hang my light. The place looks closed from Robertson, but the entrance is in the alley at the back. I love places like this that have really nice people working there. read more

I like to patronize businesses in my neighborhood, and Emil's is a five minute walk from my house. The store is usually open until 1 pm on Sundays, but sometimes it will not open on a Sunday holiday or a holiday weekend. Fair enough. So given that it's Memorial Day weekend, I decided to call Emil's to make sure they were open before I went over there for a last minute item I needed. The phone rang a few times, and I figured that they were closed. No biggie: I'll drive somewhere else. However, someone did pick up the phone (it was 12:30) and went through this overly long song and dance about how they were closing at that very minute because he really wants to give his guys an extra thirty minutes for the weekend. Frankly, the manager could have simply not have answered the phone (I would have been none the wiser) or let his guys go home and stay 30 minutes himself. Next time I'll just go elsewhere. read more

I'm sure there is a cooler hardware store somewhere, but I have yet to find it. Walking into this hardware store is like walking back in time...in the sense that there is great camaraderie amongst the staff and you experience customer service that you will never receive in a big box store. What is eeire about this hardware store is that the employees seem to read your mind. I had merely glanced at the spray paint container and the young man (I believe his name is Jorge) was already opening the cage. He educated me on the exact kind of spray paint I would need for my project and did it all with a smile and great sense of humor. Without fail, Jorge helped me no less than 10 times as I traveled throughout the store. I needed some very particular baseboard and Jorge and another employee went out of their way to identify the baseboard and help me find out exactly where I could purchase it. I spend a lot of time in a ton of different hardware stores around L.A. county and Emil's is my favorite. There is always parking, the prices are very fair, and I am always the recipient of awesome friendly service. There is also something so cool as feeling as if you've walked into a T.V. show because the interactions between the employees are laced with great banter and jokes that a T.V. writer would be hard pressed to come up with. The employees at Emil's always make me feel like I am part of their customer "family" and no matter where I am in the city I will go out of my way to head down Robertson and walk into the magic that is Emil's. Thanks guys! read more

They are awesome here. I'm very used to people at a hardware store taking one look at me as a young woman and being condescending and assuming I know nothing. In my case, I am actually not well versed in all things hardware, and I made this clear. They went out of their way to help me out, made sure I got exactly what I needed, and didn't once make any remarks about me being a woman or not understanding hardware. Would highly recommend this place to anyone and everyone; service is great. read more

These guys are awesome. I wasn't sure what hardware I needed to fix my antique heirloom mirror but they helped me figure it out quickly and inexpensively. GREAT resource! read more

Emil's is way better than Home Depot or Lowe's I love it because of a) the know-how they readily share to help me get my stuff done right and b) my house seems to have been built entirely out of stuff from their store, they always seem to have the exact replacement I need, no need gerry-rig something else to work, and no need to buy a 100 pack, which makes jobs go way faster and cheaper With regards to prices, check the fine print... you'll find Home Depot & Lowe's follow the classic big box store formula -- loss-lead on advertised items, and mark everything else up a little bit. For example, needed a tall ladder in a pinch, thought I might be getting fleeced when I paid $99.99 at Emils. Was at home depot a little while later -- they had the exact same one for $129.99. And the staff is awesome, any yelper writing otherwise is probably a douche bag or works for Home Depot. read more

I use to go and love this place but worst customer service ever I buy a extension cord , over paid the extension cord and we didn't use it and bring it back and they didn't want to refund me using the wrong excuse read more

I read all the other negative reviews on this place, and I can kind of see that they could have a point. I didn't see the place in such a bad light. I was going to give them a 5 star review, but I thought since all the other reviews were so bad, I would lower mine to a 4 star review only because I might be missing something in my review. I like this place. I didn't find it disorganized like the others say. I found the staff friendly in a low key kind of way. I found everything I was looking for and was able to check out quickly. read more

I happen to really like it here, in spite of some of the bad reviews touching on things that are undeniably true. It is cluttered. Some of the product packaging looks like it's been around for a few... decades. But that just doesn't bother me. I've interacted with three people. A younger man who I'm pretty sure is not related to the Emil's founder and was very helpful; a middle aged man who is a son or grandson I think of Emil's, and an older gentleman-- maybe the middle aged guy's dad? The middle aged man was a bit grouchy but I didn't mind... maybe I was so charmed by the fact that I got what I needed quickly and for less money than I thought I would have to shell out, that his grumpiness seemed charming in a weird, fitting sort of way, too. The older man was quick and to the point but helpful, fast, and made me three keys that all worked. Emil's has been here since 1947 and I really like that-- my grandmother still lives around the corner from Emil's in a house that my grandparents bought in the early 1940's... I bet my grandfather came here all the time. So yes, I'm charmed by the whole thing, but I also got everything I needed at good prices, and no one was mean to me. And they let you have an account with them (if you qualify) which is awesome and so old school and great for people like me who are in property management. One thing I really wish they would do is get a new sign for the front of the building. The one they have now (stands on a pole over the roof on Robertson) is so worn away that it is entirely illegible. The first time I tried to find the store, I drove by it 3 times. Get a new sign guys!! read more

Great little neighborhood shop. Kinda messy but the owners are chill and knowledgeable and know where every random buried thing is.

This isn't so much a hardware store as someone's tool shed. The front part is organized and sells all kinds of random cleaners and such. But once you step into the hardware room, there's junk everywhere! I needed some basic screws, and it took me forever to locate where the screws and bolts were. For awhile, I thought no one was working. Turned out there were like three employees just walking around, apparently also trying to locate merchandise. There was someone at the cash register, and he was just talking to some guy. Not about a building project or anything in the store, just hanging out. I stood there for a couple of min, but nothing. The man behind the counter finally asked, "did you need help with something?" "Uh, yeah. Is this what I'm looking for If doing..." blah blah blah. "Ok, I can help you in a second right after I'm finished with this guy." So this other guy actually needed something this whole time?! Wow! 10min passed, just enough time to see the entire store twice and still be confused about where and how they placed their products. He finally comes up to me and just says "this one" and picks up a bag, rings me up, and I'm gone. Never to return, by the way. I don't care how close and convenient it is, I'm better off heading to Anawalt for service or Home Depot for the basics. read more

Nobody here follows covid rules. People who work here wear masks below their noses. I waited here for 30 min only for them to tell me to come back later. During that time about 10 people walked in, most of them not wearing masks or wearing it and taking it off to speak. The employees did nothing about this. The people who work here are nice/helpful, but do not go here unless you want to get coronavirus. read more

There's something more authentic about going into a hardware store that's actually a little grungy and rustic. I feel that the Home Depot is like a giant 7-Eleven convenience store for hardware and do-it-yourself projects that only carries a couple middle-of-the-road brands. I prefer to patronize the underdogs who have more specialized and varied brands of tools and products. I found what I needed right away with the help of the guy behind the counter who walked me to the locations of the items I purchased quickly and easily. Not to continually dis Home Depot, but I went there the other night and waited in a long line for about 15 minutes to buy a couple screwdrivers that were not my first choice after researching; they were the best of what was available in the super store at 9pm... I guess I gotta give it to them for the convenience of later evening shopping (just like 7-Eleven)! From now on I will be checking to see if Emil's has what I need before making the trek over to the super store. Helpful employees, parking in back alley along the building, variety of products, great central location just North of the 10 freeway at Robertson... support small businesses in America! read more

Having grown up in the neighborhood and going to school with the grandkids of the founder, I like to go in and help them and the customers. Being a plumbing contractor, I shop for the hard to find parts that none of my local suppliers stock. I also come in for advise to help ID those 1 of a kind faucet stems. Kim, who's been there 43 years is as sharp as they come. He's my go to guy when it comes to finding the parts or to identify what I'm in need for. A word of advice especially when it comes to plumbing parts for toilets and faucets. If you can bring in the part as a sample great, if it's not possible, then some good digital photos on your phone should help to properly ID what you're looking for. Remember even myself being a Plumber for 43 years, doesn't make me a mind reader or a psychic. So when you do visit looking for those 1 of a kind parts, or professional advise, seek out Kim who's a world of knowledge. And if he's stumped, he does have a phone a friend (me) for a second chance. Yes, Emil's is like family and growing up with them is like being a part of the family. It's like the Cheer's of Hardware Stores. Go in and introduce yourself. Tell them Rick sent you. They might even let you park your scooter in my daughters parking spot, just don't tell Phoebe. It's her photos on display next to the left register. Yes, they might not be family, but they're just as close. Rick read more

These guys have terrible customer service. They are rude and unprofessional. I will never return here. I'd rather go to OSH or Home Depot.

The guys at Emil's go above and beyond I will go out if my way to shop at Emil's and even pay a premium do to their superior knowledge and customer service Big box what ? read more

One bad apple can spoil the whole bunch. An employee misunderstood my order, got an attitude and when I pushed back started saying I HEARD WHAT I HEARD YOU WERE ON THE PHONE over and over. He asked me the same question worded differently each time. I told him each time the original order plus the quart. Instead of getting a surly attitude with customers, especially customers that have driven out of their way for years to come to this specific store because I liked the customer service, a simple "I misunderstood I'll make the other cab right now." would suffice. read more

I am so glad I found this place. Local store which carry your home improvements needs. Great team!

Terrible Customer Service. I have always gone out of my way to support this store as I believe its important to support small neighborhood businesses but after my experience today I will never go to Emil's and I will make sure to tell everyone I know not to support them either. The two older gentlemen who work there clearly do not care about their customers and hate their jobs. If they are not the owners they should both be fired. read more

Horrible customer service from the owner, just like all the other one star reviews. One of the employees said he would have my screen ready earlier than the aggressive owner deemed appropriate, so the owner got mad at me, interrogated me on which employee it was (like I even know), yelled at me, and spoke over me. Thank god I don't have to work for that man, I feel for his employees if he's this horrible to his customers. read more