This is my favorite place to get pampered! I took my granddaughter to experience a day at the spa…read morefor her 14th birthday gift. She enjoyed it immensely. The spa has such a relaxed vibe. It's easy to fall asleep whether you are in the relaxation room or during a treatment. My granddaughter really wanted to get a massage but was a bit uncertain so we opted for the duet massage. We were in adjoining rooms with an accordion door that opened up so we could enjoy the massages together. The ladies did such a good job on us. We left feeling very relaxed. My granddaughter had a facial and her skin was absolutely glowing afterwards. She was happy to have had it done and kept talking about how soft her skin felt. We had lunch at Kensington's. We shared a delicious appetizer of Korean fried chicken. For lunch she ordered the steak frites and enjoyed every morsel. I had the caprese flatbread, which was delicious and light. Perfect for a day at the spa. We enjoyed the amenities they offer very much. There is a pool, hot tub and sauna to use throughout your visit. They offer complimentary snacks in the afternoon just outside of the spa entrance. She was so relaxed that she slept most of the 45 minute drive home. I'm so glad they allow 14 year olds there. My granddaughter wants to make this an annual event each year. She thought it was nice to walk around all day in a robe as well as enjoying everything the Spa has to offer. I'm hoping next year we can stay at the Inn. I've stayed there many times and love it.

My mom and I just got back from a wonderful weekend at the spa celebrating her birthday. We stayed…read moreone night at the Inn, enjoyed massages and the spa facilities, and ate at both Kensington's restaurant and the pub (in our white bathrobes mostly, ha!). We also did the afternoon tea, which was absolutely lovely and a good value. Our hotel room was clean, comfy, modern, and spacious. The spa facilities were also extremely clean and well kept, with the ladies locker room stocked with everything you could ever need. Every staff person we dealt with from the hotel to the restaurants to the spa was friendly and helpful. We really enjoyed the hot tub/sauna/steam room area.. yes, it was crowded a few times but I noticed that crowds in both the pool and hot tub areas tended to clear quickly and several times I had both to myself! I especially appreciated the thoughtful little touches everywhere, like cold washcloths available for post-sauna cooldowns and fresh flowers all over the place. The vibe was extremely relaxed and I appreciated that when staying in the hotel you get full use of the spa facilities even on check-out day. We had breakfast and lunch at Kensington's and also had the afternoon tea. Everything was delicious!! Good cocktails too. I wished the indoor pool had been larger to better accommodate busy times, and the spa treatments are definitely on the pricey side, but those are about the only two criticisms I can come up with about this place! We are hoping to make it an annual tradition!

WARNING, this is kind of long. Sorry!…read more Despite the fact that I had email and text confirmations of my brunch reservation, there was no reservation found upon arrival. Yikes. This was a birthday treat for my friend. But we were seated at a nice table and the host said there was plenty of room. The waiter was great. Took our beverage order and invited us to browse the brunch. Before we got up the host returned and asked if our seating was okay because we were near an outside door. We said it was fine, didn't bother us at all. When we returned from the brunch offerings, the waiter asked us if we were comfortable and if everything was okay. Yes, it was fine! Just as we began to eat, another man came over and asked if everything was going well. Sure, we said. Then he said we would need to be moved to another table because they were expecting a large crowd. Seriously? So, our plates were picked up and off we went. He told us to wait until the table was cleaned off despite another table right next to it being all set up. Now things aren't so fine as the food is getting lukewarm and I feel like I'm disappointing my friend. Fortunately, the food was excellent, and we were able to go back to replenish our plates. We paid the bill and as we were leaving, we saw the original space where we sat was still empty. No big crowd. Waters edge needs to dot their I's and cross their T's and communicate among themselves much better than they did today. An excellent restaurant might've offered to comp the one Bellini I had. The food and waitering was quite good. Otherwise, the attitude and approach was subpar.

I have gone to Waters Edge for decades, and yet the last two visits when they reopened, the outside…read morepatio were horrific! The first visit two weeks ago took 30 minutes to get a server over after I had to go to the hostess stand which they were so busy chitchatting they weren't even paying attention very young people not trying to be rude, but they need to learn some work ethics finally, the server came over and it took 45 minutes to get our food. The manager came over and assisted us gave us a round of drinks and I am very grateful but I'm more interested in Service than I am free drink drinks, etc.. Last week when we were there, things were 50% better but it still took some time to get our drinks and food we had to ask for a set up. We had to ask for water and napkins. I finally got up and got the napkins from the bar. I thought this was all standard practices when you are a server.

I was recommended this place by a friend and it's a great place to recharge in my area! I got…read moreeverything but the farmhouse sink massage which was great, but i would definitely try a different massage when I return as I know what I like now! I also got a lash lift and tint before a trip. This was my first experience for a lash lift/tint and I will definitely return when I want this service again! Staff is very nice. The space is cute!

Great massage and cute place. Everyone was super nice and relaxed. I'll be back for sure next time…read moreI'm in town.

I got a facial here and when I say it was the worst facial I have ever gotten, I am not lying. For…read morethe majority of the time, she lightly was just touching my head, not only was it not relaxing but it was making my head extremely itchy and I am 90% sure she was on her phone during it. It wasn't relaxing, didn't feel good, maybe 5 mins of product use, and when done, I had a massive rats nest in my hair. I cannot believe how much the facial was for how terrible the service was.

I come as often as possible. Usually just for a pedicure. I ALWAYS have Darianna as my nail tech…read moreand she is WONDERFUL!!! Caring, knowledgeable and always listens; she's the sweetest and I love her! You won't regret coming!!! The other techs are just a knowledgeable, so hurry and make an appointment now!!!!

Updated review as can't edit from last 3/2025 : previous 1 star review- I was given the wrong name…read moreby staff member and I'm Not sure why... The terrible facial mentioned in the previous post was by Jaclyn - not Leanna. Have had Leanna after I asked to see someone else and she was wonderful, professional, clean and lovely. Jaiden I continue to recommend for massage. I continue to visit as outside of that one very negative experience with that one facial with Jaclyn, I have had a very pleasant and worthwhile experience with Leanna for Facials and Jaiden for massage.

I had a massage and facial this week and could not be happier. Sean gave me a massage, and it was…read morethe best massage I have ever had. He asked me where I had issues and spent a lot of time working on both my neck and lower back. He checked in often to make sure the pressure was ok and asked my permission before he massaged my glutes. I cannot recommend him enough. I then had a facial and that was excellent as well. The esthetician asked if I would like to have extractions done, prior to doing it. I also added on the lymphatic drainage massage to my facial and it was lovely. The women at the front desk were so welcoming to me when they first greeted me and at the end when I paid. I will absolutely be back!

Went for my first massage ever and I was initially nervous. Carla made me feel comfortable and she…read moredid such a great job relieving tension I had from pregnancy. Will definitely come back to see her!

Excellent massages for reasonable rates. I especially love the periodic emails offering discounts…read moreon last minute appointments.

Great selection of wine to choose from as well as local beers and snacks. Super friendly staff,…read moregreat events and an exceptional environment to spend the day. I love this place!

Salmon River White - I always leave with bottles! Nice for them to offer some food to buy from the…read moregrab and go, wish there was a more permanent option on site. Would be nice to get small bites like fry's, eggplant fry's, Pizza, chicken fingers, simple food. However, food trucks that frequent typically have some good options. Staff is super friendly and does not bother you. Love that there is games to use! We always play Uno! Beautiful in the summertime, cozy in the winter!

Well this is my second time at this spa. I have been to other big spas in the area like Mystic…read moreMarriott Red Door and Norwich Inn Spa; but this one is by far my favorite. The entire staff is always so nice. Lexi and Leah has taken care of us twice. And this time I met Rachel which was just as nice. Last time I worked with Janelle and had a few issues that she managed to help me joggle. I have always come in a group of 3-6. We have gotten facials and massages and all has been extremely satisfied with service. In addition we have used full facilities and have been pleased that everything is cleaned and working. I recommend that if anyone makes reservations to plan to stay the entire day and have some lunch at Fresh Salt restaurant. Is the best spa day ever. I didn't take any pictures because there were customers around. But feel free to go online and there's plenty of pictures.

I was treated to a pedicure yesterday- didn't have the heart to tell my daughter (who was treating…read moreme) it's one of the most lack lustre experiences I've had... The massage (if you could even call it that) was less than 2 minutes - she applied NO pressure at all. I definitely will NOT return. The Esthetician shared she's been there 4 years - I'm quite sure she has very few (if any) repeat clients. It just felt rushed and mediocre, at best.

MOLD!! Upon walking in, we were put into the lowest level of…read morethe mansion that smelled like water damage and mold. When looking at reviews online, it flooded six months ago and did not appear to have been handled. Only two out of our six room outlets worked. And they did not provide amenities to their customers. After arguing with the main desk we were moved one level up. Other than that, the scenery was well taken care of, and all though the pool closed early it was well maintained.

This place is definitely resting on its laurels. Very impressive when you get there but the actual…read morehotel part seems like an afterthought. Very randomly put together furniture pieces, ants in the room (came back to see my coffee cup from breakfast swarming in ants), and no refills on the soap which still come in the little bottles. Our room didn't even come with a Do Not Disturb sign. Also our windows had dew all over them and obviously had not been cleaned for awhile so we could not get a clear view outside. Housekeeping did a great job, though, and the shower got hot and had good pressure. No racks for your towel in the bathroom, though, so we had to hang on the shower door. Our mattress was nice a medium firm, I think we had to upgrade for it but it was worth it. Front desk was okay, not very friendly. When we left, the person at the front didn't say a word to us or ask how our stay was. Parking lot was frequently full with event guests, at least it's free. But bonus was there are fireflies! As an event venue, it was nice but the wifi caused issues with the photo booth which kept having to be reset because it wouldn't connect to the printer. Also the speakeasy room was obviously not very well kept, we even were treated to a millipede or a centipede crawling on the wall behind the guests as they sat on the sofa. For the amount guests pay, I think they deserve better.