Baggage Check in in Hyderabad airport is horrible, if your bags are even a very little bit overweight then be prepared to deal with the check in crew. These guys who work at check in are really rude people with no respect or consideration even if you are travelling with kids. They come up with their own rules. I thought it was only the guy who is checking in my baggage is worst but while I was standing their I noticed other passengers are also facing same problem and arguing with these guys. I was sent to pay for the extra baggage to a different location where there are 4 counters and only one counter is open even though there is a line. My experience in Hyderabad airport is really worst. read more

My 13 years old daughter and I had a terrible, disgusting and horrifying experience with Emirates during our trip from THR to DBX to San Francisco on April 17, 2018. On the first flight, we were not able to get our purchased reserved seats that we had already paid extra for them. on our second flight, both of our seat's headrest were broken and when I notified the flight attendant, she said I should had notified them with the issue before departure so she could had got flight engineer to fix them. And I was confused who should inspect the seats before flight, passengers or the crew? So we couldn't sleep for 14 hours during the flight. The horrifying part of our experience started with a woman who sat next to my daughter's seat and she peed on her pants and obviously on her seat. In the process of going to the bathroom with soaked pants, she sat on my daughter's seat and my daughter's seat got soaked on by her pee. And again when I notified the flight attendant quietly, she apologized, and changed the seat cover. Since the seat was soaked in pee, the flight attendant gave me an extra blanket to put on the peed seat. My daughter was disgusted and did not want to sit on that seat which was totally NOT SANITIZED. The best part is coming. When I asked my daughter to be transferred somewhere else, they said the economic part of the aircraft is full and the only seats are available in business class and we should pay extra $1800.00 for each of us. Basically they told us either you pay extra $1800.00 or you should sit on the pee. When I sent an complaint to Emirate head quarter office, they told me this was the situation out of our hand and we were not able to do anything better at the time. This is absolutely not true. They had an option of transferring us or my daughter to the business class since the economy class was totally full and they refused to do that. What kind of customer service is that? Why should your customer pay for an out of hand situation? I take a vacation once a year and this was the first time that we chose to go with Emirates since we had heard they offer a very good service. Compare to all the airlines that I have flight with, this was by far the worst experience ever. PLEASE DON"T CHOOSE EMIRATES OTHEAISE YOU WILL BE DISAPPOINTED BIG BIG TIME. read more

Emirates Customer Service, My wife was travelling with an infant and was carrying baby supplies. Given her and the baby's condition I had called Emirates Customer Service to request for a stroller to be made available at JFK. The Customer Service Agent had suggested that a wheel chair may be available instead. This morning when my wife and infant arrived in JFK a stroller was not available, and she had to wait for a wheel chair to arrive. Once the wheel chair arrived, the emirates staff lady with the wheel chair was defiant and did not want to assist. Finally, half way through the concourse, well away from the gate, the lady started yelling at my wife and refused to carry on. She made my wife and child get off and left. My wife called me from JFK in tears. This is unacceptable behavior and is not representative of the service I have to come to expect from Emirates, and I have been a customer for 15 years. I request you to investigate and take action against this team member. Regards, read more

Really disappointing experience, rude and unhelpful customer services. Inflexible and inadequate cabin baggage allowances. When complaining the customer services team will chose something minor to apologise for that doesn't involve accepting responsibility for their actions. Also their IT systems have extreme issues like inability to accept space characters and small name fields. Stay away from these cowboys. read more

Would give ZERO if I could. Now after our flight I see all of these reviews and we experienced exactly the same bad service. Came from Brisbane to Dubai via Singapore with QANTAS!, no problem with baggage or handluggage, lovely service, great food...just perfect. 3 Night stay in Dubai, then the Horrorexperience started: DXB - Emirates staff didnt want to book in our stuff. She was on the phone while "serving" us...basically we did what we thought would be right without any instructions. When we complaint to the Supervisor about her behaviour he didnt give a S%#t. We were told that Qantas and Emirates had the same standards, so we didnt have a valid reason to comlain that they wouldn't let us check in all our luggage without an extreme extra charge ( exact same luggage as from BNE). We had to pay 200 Dirahm per Kilo ( about 50$per kg) and I was crying in the end out of frustration and anger. Nobody cared. On the flight from Dubai to Frankfurt the whole TV Entertainment Units had to be restarted and about 20% of them didnt work after that at all. So we had a fully booked flight, no entertainment, ignorant staff, we were forgotten with the coffee trolley and had to ask for water otherwise there wouldve been none. Plenty of Staff, still they seemed like nothing was working and smiles were rare. Over all a VERY BAD experience and we will NOT fly Emirates ever again! A shame that this company makes so much money while other good ones with friendly staff go down! DONT FLY EMIRATES! read more

My spouse and I flew first class Christchurch-Sydney-Dubai-Frankfurt 16 November 2013: Our second flight on our return itinerary (outward from Frankfurt to Christchurch was also with Emirates in Business Class), i.e., Sydney to Dubai was cancelled due to a rainstorm at Sydney airport, which meant we had to deplane after approx. three hours on board and spend allnight in Sydney airport waiting for our luggage to be returned and then re-queue to be re-booked on a new flight. It was an A380 so there were hundreds of people involved, yet almost no Emirates Staff available or information provided. At re-check-in, we asked to be re-routed to Paris rather than Frankfurt, as we realised that the new routing to Frankfurt meant we would not be able to reach - Brussels - our final destination by train connection the same day, and so would have to stay in a hotel overnight in Germany. We made repeated requests to be re-routed, and we knew there was availability in the first class cabin on the Paris flight: * When being re-booked in the early hours of 16 November 2013 following the cancellation of flight EK 413; * In the Emirates First Class lounge in Sydney while awaiting departure - despite holding First Class tickets, and our request being made circa 18 hours in advance of the flight concerned, we were informed by the lounge staff that this would not be possible; * Again on board during flight EK 413; * And upon landing in Dublin on 16 November 2013. Yet, despite all our requests, nobody seemed prepared to understand our predicament or accede to our request. Given that Emirates were in a position to re-route us but chose not to, we asked them as a gesture to refund us the additional costs (hotels, meals, etc.) we had to incur, which compared to the price of the original tickets (€9 000) was paltry - €190, yet they refuse to accept any responsibility. Like other commenters here, we also noticed that the level of service - and attitudes of staff - differed substantially across flights. While some were outstanding, such as the First Class leg from Christchurch to Sydney (probably because we were the only people in the first class cabin), service on other legs was sometimes surly, and when our problems arose on the return leg, we had the impression that staff were more interested in keeping us quiet and fobbing us off than sincerely wanting to help resolve our travel dilemma. For example, the Senior Purser on board EK 413 suggested we use their on-board WiFi and telephone service to enquire about being re-scheduled onto the Paris flight as it was "not very expensive" - I later discovered a €50 charge on my credit card statement! Upon landing in Dubai, we enquired with ground staff about changing to the - later - flight to Paris, but Dubai ground staff shouted at us that we were obliged to take the Frankfurt flight as our luggage had already been checked through to Frankfurt and that we would have to pay penalties for changing our routing. So all in all, we have at best mixed feelings about our Emirates Experience in-flight given what was supposed to be the trip of a lifetime in First Class, but definitely disappointed at their mediocre response to a fairly simple request to be re-routed and lack of customer care afterwards. All-in-all, we probably will not be travelling with Emirates again. read more

EMIRATES CLOSE THE FLIGHT TO LET FAMILIARS OR FRIENDS FLIGHT Flight Madrid-Singapur, day 28-07-2015, flight EK 144, Airline reference number: M68D8F, i arrive to the airport more than one hour in advance, just with a backpack (no bag cheking needed), the employees of Emirates entertain me talking to them, and then when the time was passed away they say to me that the flight was close. Later on, their excuse was that i arrived 2 min late. An absolutely injustice. I received the worst custumer service in my live, in particular from a guy called Rafael Sevilla that he could not be more stupid, a guy without any desire to satisfy or help any customer. (when i was there he was shouting to another customer at the phone before was my turn). When this guy went away, the girl who was sited beside him (Paola) told me that if he wanted to, he could open the flight, and later on she said that the flight was full. I am sure THEY CLOSED THE FLIGHT BEFORE AN HOUR TO LET A FRIEND OR A FAMILIAR FLY. And then they entertained me for get the perfect excuse that i didnt arrive on time for two minutes. Absolutly Incredible!! I have been at their main offices in Madrid (Spain) in street: Paseo de la castellana 53, and the only solution they gave me is pay 1.800€ because there is not economy tariff until mid of august. An embarrassing company. I am processing in my company to not get any more any ticket with Emirates. read more

Horrible Horrible airline. My mom got the "Business class" ticket for emirates for IAD-DXB-IKA. The layover was 8 hours and they also gave a hotel voucher for the long layover. After a long struggle to find someone who is in charge, they told her that 8 hour is not worth going to hotel and come back!!!! seriously??? I even got the text message (I put my cellphone as the contact number) saying that "Your Emirates Chauffeur will collect you for EK 0979 as requested". This is ridiculous and I will never ever buy ticket for myself or anyone else from this idiotic airline. read more

I have travelled via business class before going to dubai. But now I opted to travel via economy with my siblings while my parents would fly via business class. One thing Ive noticed is that the Steward and Stewardess are really grouchy and they seem incompetent. They would just pass by you even though your HELP ATTENDANT LIGHT is ON. they've passed me by 3 times before I followed up and asked for water. The stewards and stewardess seem to be forgetting that it is their job to serve us while in the plane. I mean. Im not asking them to do crazy things. All Im asking for are water and Ginger Ale. Which they cant seem to give. The horrible part is , I asked for water. and during the 7 hour flight. No one gave me water. I finally asked a stewardess for the Nth time. and she returned and told me it was bottled water but tap water. Poor service is an Understatement. and that its really Mediocre. As for the plane, I thought the company that owns emirates are rich . WHy cant they clean the seats properly. there were food and plastic and an unknown gooey substance in my seat and in the pocket and plastic wrappers of leftover foods inside the monitor ( you can adjust it) Its really disappointing. This is just Part 1 of FOUR parts of my rant reviews since My flight itinerary was Manila to Dubai then Dubai to Rome and then Milan to Dubai then Dubai to Manila read more

Recently returned from a trip to South Africa for safari. realized upon arrival at outfitter that Emirates had damaged my luggage. This is a 1750 Pelican rifle case, the same model the military uses, and upon inspection, one of the rifles was damaged. damage to anything stored in this style case was purposeful as it takes a great deal of force to do so. With no ability for contact where i was, I made contact with emirates within 7 days of arriving home, within their 7 day policy. i was told that because I did not contact emirates within 7 days of arriving in Africa, during my 10 day hunt in the bush with no way to contact emirates, they are not r4sponsible. furthermore, they did not deny they damaged the luggage, just that they are no longer responsible. Furthermore, the flight home was delayed because 1 passenger needed to debopard in Tambo. that delay put us in Dubai 30 minutes late, still 1 hour before our connecting flight took off. We were stopped at the gate by emirates personnel and told they were" calling in our boarding passes". that took a few minutes and we were finally escorted to the departing gate. We were then told, "sorry, gates closed" We were not allowed to board the plane even though that plane did not leave the jetway for another 30 minutes. We watched as all the other passengers boarded and the plane sat as we had to stay for 24 hours until the next flight. So, Emirates caused a rifle and scope $1600 in damages and lost wages for 1 full day delay that was avoidable. Do not fly emirates if you have valuables nor have family or friends waiting on your return read more

WORST EXPERIENCE!!!!!! Poor air staff knowledge, rude air hostess, not given access to wheel and made to walk, inspite of describing the difficulty in walking. read more

i had a bad experience with emirates staff. they are stealing money and for their stupid mistakes passengers have to pay. i had a connected flight from jfk to pakistan, i stayed in dubai for 2 days. i checked in with 2 luggage, there was no issue at that time until i checked out from dubai airport. staff told me that i have one luggage over weight and i have to pay some fucking dollars for that. i didnt put any weight in that luggage so how comes? why didnt you tell me this in new york? they were super rude and they told me they dont care if i miss flight i have to pay money in front. I wish they could do something for harassing the passengers. read more

I have been a frequent flyer with Emirates for the last 6 years. I used to love traveling with this airline. But as of today I feel like I did the worst mistake of my life for deciding to travel with this airline. Of my the rude attitude of the attendants while doing the check in was really horrible. I had some overweight with me in my carry on.. while I was trying to adjust the food since I am traveling with a kid who is really picky in eating, another one who is directing people to the counters asks me to move the cart I used for my check-ins. I am really disappointed since this was the first time in last 3 years that I am traveling back home and my mood is really irritated right now. Emirates you just now lost a faithful customer.. read more

I always travel with Emirates from Dubai to SF twice a year. I barely had problem with them. I fly business and everyone is friendly and service is much better than other airline I have traveled with. They can make some improvements on their food, however nowadays all airlines have low quality chefs I guess. read more

Since December 2017 every time I have to check in for my flight to Dubai the system shows a visa error. Checked with Immigration at airport they say it's an EK system error and they have no role, as I'm able to enter/exit without issues at the e-gate! Writing several emails to EK with copy of my Passport/Visa/EID attached has not yielded any results. The drama continues at every check-in to Dubai, first the UID number is entered and not accepted then a supervisor is called lots of experiments and excitements before my emirates ID numbers is entered and the issue gets resolved.....so far Warsaw-Dubai, Singapore-Dubai, Bangalore-Dubai & Delhi-Dubai...next trip to Luanda on my way back this will continue...can someone at EK please resolve this bug?!?! read more

Pathetic service. They don't have even water to serve. All air hostage at arrogant. never seen such a crap airlines.

ON my 8.35 AM flight March 3 from Dubai to Zurich sound was not working. What a horrible experience. Not only mine 44C, but also 44 A and B. Flight attendant said he will bring another ear piece, one hour later he said he FORGOT !!!!  Told him it's the jack that not working, not ear piece. One hour later, he brought anyway another ear piece, then pone more. Smarter supervisor listen and said that it's unfortunately, the jack is not working. Offered to give another place to sit, but they forgot . 7 hours of boring long flight. read more

Traveled in Emirates economy class for the first time from San Francisco to Dubai on Dec 3rd , 2013 and it was hands down my worst ever experience of in-flight service. Chose Emirates over several other airlines after hearing so much from friends/relatives. While the planes are modern with plenty of infotainment choices to keep both kids & adults occupied, the flight crew completely turned the tide by their behavior. And it wasn't just us, several co-passengers were also complaining of the same thing. * The flight crew was down right rude in their attitude * We had 2 kids in our party, 1 got the kids packet, the flight attendant simply passed by the 2nd one. When called back, she said that "Sorry we don't have any more" * Both my wife & me tried calling for an attendant on multiple occasions and no one showed up for 15-20 mins. We literally had to stop one of them passing by one time and point to her that the light has been on for several minutes * They mixed up our special meal requests and instead of apologizing, the flight attendant was throwing attitude as if it was our fault * My favorite part of the story - for our 2nd snack of the flight, I was first simply passed over. I called her back and asked if she was going to ask me for a snack. She apologized and asked me if I wanted the Veg or Non-Veg option. I opted for Non-Veg. She still gave me the Veg choice and it took 3 back & forths for her to take it back from me and give me the other one because she kept insisting that she gave me scrambled eggs. Not only it didn't look like scrambled eggs from any shape or angle, the dish happened to be an ethnic item from my native country and so I knew for sure read more

This was our first flight using Emirates from Glasgow to Sydney via Dubai and it will be our last. We were looking forward to flying Emirates as it had the reputation of being a luxury airline with adverts showing courteous attendants there to serve their customers with a smile. The reality was quite the opposite. The flight attendants were sullen and rude with very poor customer service. The staff at the boarding gate were quite cheery, laughing and smiling amongst themselves until it was time for the passengers to board. We met with dour stoney faces - no smile, genuine welcome or attempt at being polite. We felt more like an inconvenience. Once on board we were in the air for 2 hours before any drinks were offered. Again no pleasantries just quite abrupt service. The meal was ok but breakfast after a 7 hour flight was a 2 finger shortbread biscuit. The return leg was no better, in fact worse. We experienced the same sullen attitude from the staff with the addition of an air of superiority as they marched up and down the aisle, and woe betide anyone in their way. If we happened to be standing in the aisle they would barge passed, no excuse me or waiting for you to get something out your bag. Meal service was again slow and very sloppy. The attendant spilled hot fat from the breakfast dish over my white trousers. She did get some cloths but the stains haven't come out. The other attendant passed a hot meal over my head to my husband - are they not taught how to serve customers? We were given blankets but these were collected long before the end of the flight. The final "thank you for flying Emirates" sounded matter of fact and so insincere. On the return we missed our connection from Brisbane to Dubai due to bad weather and were put on the next flight which was 8 hours later at 5am. We were given food vouchers but they turned out to be useless as all the shops were shut. Apart from a couple of cleaners the airport was empty. When we explained to the staff when the desk opened they showed no interest and no sign of concern for their customers' comfort. This is by far the worst airline I have ever flown with, even the cheap budget airlines have a more respectful attitude towards their customers. Next time we fly to Australia we will use Singapore airlines again - far superior. read more

Karma's a bitch, but sometimes you catch her on a good day and you just might find yourself upgraded to business class for FREE! Now, I'm a regular kind of girl - 5 star hotels actually make me kind of uncomfortable, and I've definitely never flown anything above economy class (even though I do kind of resent that smug "maybe if you worked harder in school you could sit up here too" look that the attendant has before she closes the separation curtain). So when Emirates unexpectedly upgraded my 16hour flight, I really had no idea what I was missing out on. Did you know that in business class: -Your chair is not just ginormous, but it is also a massage chair complete with programmable functions -Your chair also flattens out completely into a bed so that you actually get to sleep on a flat surface (very key for long flights) -They actually come and put a mattress pad on your chair before you sleep to smooth out the lumps -You can eat all the sandwiches/chips/candybars you want in between the 5 course gourmet meals that never seem to end -You can get espressos and cappucinos at any time -You get noise cancellation head phones so that you can fully enjoy your gazillion on-demand movies. Note: don't watch Marley and Me unless you want to embarrass yourself with uncontrollable sobbing such that your seat mate has to disdainfully hand you his handkerchief and tells you to 'keep it.' -With a push of a button, you can then put up a space separator between you and your seat mate so you don't have to accidently make eye contact with them -You can then drown yourself in endless cocktails The list goes on but for some reason, I can't remember what comes after that. But seriously, it was such a great experience, I was actually a little disappointed when the flight was over. Thanks Emirates, for making my travels just a little less painful. I'll definitely seek them out again next time. Now I really do wish that I had studied harder in school... read more

Worst part about the emirates experience is the customer service. I travelled from San Francisco to Mumbai, via Dubai in Oct. 09 in business class. Upon arrival in dubai I am told that the connection to Mumbai is delayed by 2 hours. I was fine with that as I had 3.5 hours for my next connection in Mumbai. However, they have additional delays in aircraft preparation and the flight doesn't board until 3 hours after scheduled departure. That makes me miss my connection in Mumbai. I call their customer support for hotel arrangement, but they direct me to counter at the airport which doesnt open for another several hours. I made alternate arrangements and contacted customer service to cover the cost. The message was acknowledged by their "customer affairs" department, but have not heard back from them since. They (customer affairs) do not respond to phone calls or emails. If this is how they treat business class customers, I wonder how would it be like in economy class. read more

Horrible experience. Flight attendants are completely incompetent. Flew to/from Dubai for work, on the way back there was a small child that continued to get up out of her seat and rifle through my bag and other passengers bags nearby and remove objects, continually grabbing at me and eventually defecating on my leg meanwhile the flight attendants would do nothing to rectify the situation even though I complained and had asked the mother to manage the child. The least they could do is offer to have my things cleaned given the fact they were not able to get through to the parent and stop the child from defecating on other people. read more

First of all, the food on business is not good FYI. That is not my main complaint though My husband and I booked business class tickets special for our honeymoon. We had a connecting flight and found out that the first flight was delayed. When we asked the agent in our origin city to book us new tickets on the second flight so that we wouldn't miss it, she told us not to do that since they were holding the second plane for several passengers who were also connecting from the first flight. When we got to our connecting destination, we found out that they did not hold the second plane, and were even scolded and talked down to for ever expecting them to hold it. Several passengers were telling the agents in the connecting airport that we only thought they were holding the plane because we were told by agents in the origin city that it would be held, so it wasn't just us. Anyway, because we were now booking tickets for the next flight out much more last minute, we were told that all of the business seats on the next flight out were taken and that we would be downgraded to economy unless we wanted to wait yet another several hours for another flight. The agent told us that we would get a cash refund to reflect the downgrade which would make the bump down worth it, so we accepted. At one point while we were waiting for the flight to board, we found out that a single business seat had opened, but we were told by the airline agent that if we took that single seat we would no longer be eligible for the cash refund so we said no. All of the agents we talked to said we would get a cash refund to reflect the difference in value at the time of booking our business tickets, and all of them said that we would just need to contact Emirates customer service once we got home to get that refund. When we did contact customer service after the trip, they said we had "accepted" the economy seats and so no refund was available to us. They also tried to argue that the economy seats actually were of greater value than our business seats if you went off the price the night of purchase compared to our original purchase months ago (ridiculous!). They offered us a meaningless amount of points instead or the refund. They REFUSED to acknowledge the fact that several of their agents told us we would get a cash refund to reflect the downgrade, and that we even said no to a single business seat to protect our refund because of what an agent told us. This company is incredibly dishonest and unethical. I assumed that since they were an "established" airline we did not need anything in writing at the airport, but now i know better! This is not a legitimate or professional organization. In addition to completely mishandling the delay and then LYING to us, they also have no customer service number so you can only contact them over email...and it is very easy over email to just ignore what a person is saying and write your customers off. We saved for those business tickets and were completely ripped off, as if it wasn't bad enough getting delayed and losing money on our first hotel room night. Emirates is horrible! read more

Emirates !! the Worst Airline ever !! I was told that Emirates was a very good airline to travel !! but it turned out that it has been the worst that I have travelled thus far ! on my way from SFO to Dubai I saw more than 30 senior citizens not attended for 2 hours unable to go to the rest room and then made to walk from 3rd floor to the boarding section without any wheel chairs. One of them came to me and said 'No more .. I can't walk anymore .. please help me' so I carried his bag and then requested a wheel chair for him and they said that they do not have one available !! I asked them if I can help him get to his seat and they refused to let me go along with him. They all walked down the stairs holding each other from the 3rd floor to the ground floor. I was afraid that they may fall down as the steps were too steep. Secondly I bought a watch in-flight and trusting them once I bought it put it in the bag. The next day I noticed that it was broken. So I called the office and they made me send them a letter and picture. To which I got an reply that they will check in this and will get back to me after 30 days !! So I decided to talk to the in-flight crew when coming back. When I was coming I asked that I wanted to purchase the same watch and they brought me the watch and said ' would you pay in cash or by credit card' ? to which I replied ' I want to exchange the broken watch' .. immediately they replied ' Oh.. looks like the card reader is not working' !! lol .. amazing .. Emirates customer service. So I thought that I was the only one having this issue and then 1 hour later came 4 complaints from passengers. One of them was just so mad that he shouted at all the in-flight crew as they would not serve him his Veg meal and told him ' This is what was given to me and this is all I can provide as there is no more Veg meal available. If you want I can give you some bread and fruits'. The passenger was furious and asked that the passenger list be pulled out and asked the hostess to read what kind of meal he had requested. She said .. veg but bread is all I have to offer To all my friends if you have read this please share this and hopefully it will help some traveller's who will think twice before flying Emirates. By the way I still have not gotten any response from their Customer Service nor their regional office. read more

1. l was on a flight from Oslo to Asia and they made me take a 24 hr layover. that's ok, l've not been to Dubai. on the flight, one of their attendants spilled an entire cart of food and beverage in the aisle and food splashed onto my shoes and personal belongings stowed under the seat. the attendants knelt to clean up the aisle so they must have seen my soiled items. l did not make a scene/ get mad on the spot because l felt bad for the attendant, but maybe l should have because not a word was spoken to me about this or anything else for the duration of the flight. there were other passengers near me on this very empty flight who asked for the attendants' attention throughout the flight; they were attended to diligently. they were an older gentry couple. l complained to their customer service center about the lack of service/ unequal treatment most likely dispensed based on my physical appearance (hair shaved on sides, young, female, or east Asian, 1 of the above or in combo l don't know). e-mail from their New York office said they hire more races than any other airline so it's impossible that they discriminate in providing service. not a word of apology or even acknowledgement regarding ruining my personal items or the lack of service itself. 2. my next connecting flight from Dubai to Hong Kong was oversold. l was told that l will receive a free flight good for one year and be put on the next flight if l cannot board-- this showed service recovery is not alien to the airline was why l complained to their customer service about the previous flight. but then a business class seat freed up so l got on the flight. while dispensing the ticket, the agent in DBX pointed out that it's business class more than once and winked. great, business class. so what? l guess this dude never did an upgrade before. weird, ghetto attitude all around with service and employees that makes for an unpleasant experience. definitely avoiding like a plague in the future. read more

I had booked two return tickets from sfo to Delhi. One was 26th April 2014 to 10th may(Ticket No : 2179287123, and 2179288718), and other was 3rd may to 10th may(Ticket No : 2179695398, and 2179695449). I booked two tickets because my traveling plan was not confirmed. But when I realized that I have to go on April 26 , I cancelled my ticket( from 3rd may to 10th may, and I was charged only $200 when it was non-refundable (which is good)). When I went to SFO airport on 26th April, I was told that my ticket(tkt : 26th apr and return on 10th may, Ticket No : 2179287123) is cancelled due to duplicate booking. Now I seriously think that is totally unfair, that my ticket was cancelled. I was neither notified nor did I get refund back(I should have been notified and got some notification that the system cancelled my ticket so that I didn't had go to airport with my luggage for n international flight) But still on 26th April I was allowed to travel to Delhi and was asked to talk to emirates people. So I did talk(over the phone) after reaching Delhi. I called number of times but nothing happened with my return flight. I had to book tickets for my brother and myself another sets of tickets via different airlines that cost money again. Don't you thing only $400 penalty should have been charged on these ticket($200 for each), and rest of my money($541.5 ($1083/2) per ticket that totals to $1083 for the return flight only) should have refunded back. Now if there is a bug in your system(I didn't get any notification at all that my ticket was cancelled and I went to SFO airport with all of my luggage), why the customer has to pay 1000 dollars for that? Don't you think it's a crime /illegal to take money from two people for the same ticket without informing the person whose ticket is cancelled by emirates's system? So, I would like to kindly request you to refund my money back for the return flight for two person that amounts to $1083. I even tried calling Emirates, new york office, but no action was taken. I even tried going to consumer court, but was told that I should goto California court. But I am in Boston now. read more

My wife flew Emirates EK225 into SFO from Dubai with my 2 kids and my mother. I must say her experience was quite bad. The flight attendants were not polite plus she was not served proper meals. On a 15 hour flight my daughter had to go almost hungry. My wife had to remind the attendants that at least find cheese pizza for my 10 year old daughter as she is very hungry. I cannot believe that my family had to beg for food for family after we purchased 4 expensive tickets. This would be our last flight via Emirates. I am shocked my family had to go through this experience. read more

Emirate broke my surfboard and all they said was "we are not responsible for your staff". Poor service, no compensation offered.

Worst Airlines... The issues i faced for a single trip are countless .... I and mother travelled to dubai .... I booked ticket 20 days before travel...While booking the ticket it doesnt allow me to choose a seat ... I called customer service ... They told they choose a seat for me ... Layover time is also 19 hrs ... They told to they will book a hotel along with transit visa ... But when arrived at sfo airport they gave board pass without seat number ... Something like waiting list ... We have to wait till everyone boarded ... I explained the things happened to customer service at airport ... They replied very rudely .... Waited for almost 2 hrs to get boarded .... Didnt got requested meal in flight... When landed dubai ... I went to customer service to get transist visa and hotel vocher ...they told its not marked for my ticket ... So they wont give in dubai .... And made pay$300 for hotel ... Overall fly emirates is bad ..i wont travel in emirates again read more

Absolute horrendous service from SFO to BOM; rude hostesses, broken video console, family not given correct meals, no consideration for baby infant, damaged stroller, etc. Will stick to Asian airlines (Korean, Singapore, Cathay) from now on. read more

I have flown with Emirates on 3 flights from the USA/Dubai/Uganda R/T since 2013. My last return flight was in August 2014, and I'm going again in two weeks, and again with Emirates. I'm honestly a bit floored by the negative reviews I've seen here because in my experience they've been the best airline I've ever flown on. I love Middle East and Indian food, and their food overall is by far the best of any airline I know of. I have never had even the slightest rudeness from the cabin staff, in fact have had very enjoyable service and even an occasional conversation with them. On one trip we had an unfortunate incident with a mechanical problem and the delay turned into 5 hours. That messed things up a little, but it wasn't a horror story. I did press my case once with customer service in Dubai, blowing two hours doing it, and my complaint was not satisfied at all, but few places in the world have the level of customer service we enjoy in the USA, so I try to look at the whole picture, and I have to say that the basic services of Emirates are superior to any US airline, and I think I've flown on them all. read more

I recently travelled with Emirates together with my boyfriend as we went to Phuket. I had high expectations since I have heard that Emirates should be very good. Though I must say I was very disappointed. The customer service was terrible. I am not sure they even know what it means. The stewardesses had a very arrogant, superior attitude which I found just low and disgusting. As they went down the aisle they went with hard steps as if they wanted all attention on themselves. One time a stewardess was serving drinks and as she presented the tablet with the drinks, my boyfriend wanted to take the tray to make it easier to take our drinks. Then she said in not such a friendly tone; "Just take the drinks please." Not politeness, no smile. I don't know if they are able to smile, because we didn't see much of it. They may think that the red lipstick makes them look nice, but a smile is way more beautiful. Another time a stewardess was serving food and drinks and as she came to our row I looked up. Then she said in an arrogant tone; "Hold on please", then walked away and came back a little later. I hadn't said anything to her. At the end of a flight a man came to collect all the headphones. I gave mine to my boyfriend so he could give it, because he sat by the aisle. He gave it to the man and a little later the man asked for the headphones, not in a nice way and with no smile. My boyfriend then told him he had already given it. He just looked and then went on. No apology, which one would actually expect. When you work in the service business you cannot act all arrogant and superior, because then you lose customers which you are dependent on to receive salary. They obviously didn't learn what I learned as I was working in the service business. That the customer is the boss. Because without customers, you cannot earn anything. I guess they don't understand that concept. They should either start acting professional and give proper customer service or find themselves a new job in a different field. Another thing was that as we boarded the plane, it reeked of perfume, which was just very nauseating to be honest. Very disappointing was also on the flight from Dubai to Phuket as my boyfriend and I didn't get to sit together even though we had booked as a couple. We were told that if there were some available seats in the back that we could maybe sit together. The stewardess never came. My boyfriend then saw that there were some available seats in the back and we asked a stewardess if we could sit there. Then she said that no, these seats are for the cabin crew to sit down for breaks. Uhm, what? I have never experienced that the cabin crew is sitting with the rest of the passengers. So this was very odd. The food was ok, the entertainment was not to be complained about, but the rude, unfriendly, arrogant cabin crew just ruined everything for me. I have this to say to those arrogant stewardesses; "Get over yourselves and get down from your high horse, you are not better than anyone." So I will not be travelling with Emirates again, and I will certainly not recommend it to anyone I know, quite the contrary actually. read more

Flew Emirates in Sept., believing I would get credit for the FF miles with United. Emirates terminated the relationship. When I noticed this in Dec and called them, they refused to allow me to sign up to their program and get the miles credit for my $5000 flight, even though I was booked on another flight for $7000 in Jan. Am cancelling my flight in January, and special thanks to Wartan for truly horrible customer service. read more

It s really bad when you go on the emirates web site, buy an expensive ticket for an international flight and find out later that your domestic connecting flight is operated by a cheap low quality service company like JetBlue. I was pregnant and asked for a aisle seat. The guy at the counter did not even acknowledge me and forgot about my request. When I asked again after 15 min all seats had been assigned and I had to fly in a middle seat. I won t fly emirates again as you can not be sure who will really operate your flight and what kind of sub optimal service you ll get. Shame. read more

Such a bad service. Cannot recommend. Flight halted in Dubai for no reason or provided proper accommodation more than 24 hours. Had to struggle there with no provision. read more

Emirates is perhaps one of the greatest airlines on earth! It's not extremely the best, but it is reliable and better than a lot of other airlines. read more

Took the airline twice. On a flight from Dubai to Doha, one of the flight attendants was very rude. She was disrespecting a customer for wanting to take headphones, despite the other flight attendant saying he could. It seemed she was being petty over nothing. Shame on this woman. read more

Emirates were one of the best and I have travelled many times. But now they have started charging fees for seat selection; so If I have to put my family on flight and they have to sit together, that's another $150 in cost!! Their excess baggage fee and additional baggage fee is exorbitant too! Never flying with them again! read more

One of the worst customer service ever... Air stewards were so rude, they even called my 2 years old daughter ANNOYING when she was playing with the remote and was accidentally pressing the crew button. He was grabbing the remote forcefully from my daughter's hand and was trying to keep the remote in the couch in front seat. My daughter started crying and was trying to reach for the remote but he was not letting her. I was sleeping and my wife was half asleep with 6 months old infant in the lap (we were not provided Bassinet seat even after we requested so many times. We were even flexible with the dates but nope). He was reaching my daugher over my wife and infant on her lap as my wife is sitting in aisle seat and my daughter was in one of center seats. He woke us all up and was making noise in front of all passengers. It was so embarrassing. In LAX to Dubai flight, we were not given Bassinet, they initially offered free seats as we volunteered for next day flight then they took the offer back and let us fly on the same flight saying seat beside us is empty but later that was filled too. Emailed customer service so many times but no reply for more than a month, later they replied saying they are NOT in breach of any contract. Finally when I got frustrated and called them, after listening to everything call dropped first time, called them back again, told the whole story again, after listening to everything she said NOT my department and gave the same Email ID that I have emailed before.(Fathima was her name). When I said cancel my tickets, I didn't want to fly emirates anymore, She was saying that they can cancel the tickets but will not be given any refund. Why the hell would I cancel the tickets? I can might as well checking and simply not board. Hell with them, I also think they are very racial with Indians. We hired a porter @ Dubai airport and were standing in the line with my family. There was no one ahead and I was the next in line, some guy with the turban just came, he was attended before and that lady was shouting at the porter to take to some other line. I even asked for supervisor at the counter, he gave me a mail in letter to fill and submit to the crew instead saying Supervisor is not here. There was no courtesy whatsoever in his behavior. I would like to say this if you are shameless 'fly emirates'. I am never gonna fly emirates in my life and nor would I let my family/parents/grand parents/cousins/friends to fly emirates read more

Terrible customer service especially at the airports. Very rude and zero competence. I flew from San Francisco to Delhi over Dubai. Our flight was delayed due to fog in Delhi. Terrible ground service. Nobody gave us information what is going on, everybody sent us to a different directions and did not offer us any accomodation for a 10 hours delay flight. Behind imagination. In the fligth service was just okay. Although it takes forever for them to finish the service. 1,5 hours later you still have the tray in front of you. read more