If I could rate them lower, I would. My parents' trip with Emirates has become a whirlwind of disasters and they ( and myself too) are not going to travel with Emirates any more. When boarding their plane in IKA airport, an Emirates staff offered my mom to take her carry on bag and send it with other luggage since my parents are both 60+ old and were one of the last people boarding the plane. The Emirates staff said the over head storage area was probably full. The carry on bag did not arrive with them at SFO and naturally they filed a lost baggage claim. The luggage arrived a day later but Emirates staff refused to give the luggage and claimed that the bag was an extra luggage and they should pay $175 if they want to pick it up or they will send the carry on back to IKA which will be thrown away if not picked up in a month! Our conversations with the Emirates staff did not lead to anywhere as they have taken the bag "hostage" which also has my mom's heart medication. In addition to this unusual and probably illegal treatment, Emirates' wheelchair guide in Dubai stole my mom's purse with over $10K value of gold inside it. After this incident, I looked into online forums and have seen many similar complains of Emirates' bad customer service. Emirates response and communication has been minimal to nothing to this point. I wonder how is it that they are still operating with such volume. Our days with Emirates is OVER. read more

@emirates. I am shocked how they treat pregnant women, so if you want to be escorted off a flight as you are boarding because you are pregnant... after spending thousands of dollars with them... fly @EMIRATES. I booked @EMIRATES air several months ago for my babymoon (last trip before baby) . I called the airline prior to ensure 1. They would let me on at 7 months 2. I would have no issues with emergency exit row as pregnant person. As my husband and I boarded our flight to Athens Greece, we were greeted by the flight attendant who said " Oh how cute... how many weeks are you?" to which I replied ... about 7 months which is around27-30 weeks". At this point several flight attendants barricaded us from moving forward and said " DO NOT GO further you cannot get on this flight". I could not believe what I was hearing as I had called @emirates advance to ensure the proper measures were taken to avoid issues such as this (@emirates locate this phone call, don't you record these things ?) . Obviously, my doctor @weillcornell APPROVED our plans just several days prior, as I was no health risk and not a high risk pregnancy. As all of the barricaded around us they called security and their "supervisor" who was nothing short of rude, refused to let us take a copy of his badge, and repeatedly shouted at my husband saying to get off the flight . I told them I had called in advance and to check their records that stated this. The supervisor made some bogus phone call in front of us and 30 seconds later came back with " we have no record of that" . This started somewhat of a shouting match as my husband and I were both getting frustrated- it was midnight, I am 7 months pregnant, and we were getting tossed off a flight for a verbal informality of being asked how many weeks pregnant I was. After doing this god awful dance with @emirates for nearly a half hour , (with every passenger now looking and security called) we complied or else we would have been a viral sensation of "pregnant woman cuffed on plane". I was not going to put my baby in destress. As we proceeded off the plane we asked to take pics of everyone badges and ID's, they refused and turned their badges around. We were told that it is illegal to take pictures on the plane , and that is "their law" . It felt like a very targeted effort (being American) as we were told repeatedly whenever we asked a question this is "our law". As we were escorted off the flight by several people (like criminals) , the bogus phone calling supervisor dumped us back at the gate and disappeared refusing to help further- be it with a voucher or anything to make the situation a hint less mortifying... he told us to call customer service and went into hiding (luckily some of this was filmed) @emirates. So here we are stranded at 1 a.m. in Newark Airport in NJ - with thousands of dollars lost on the departing and return flight (booked @emirates roundtrip), missed connecting flights that were paid for in advance and 2nights worth of hotel fare, that I am pretty sure @emirates "customer services" could care less about. All of the Agents at the gate were told not to speak to us as we kept asking to recoup something...ANYTHING. We were then escorted by a kind woman who does NOT work for @emirates to receive our luggage and get out of @emirates hair. Of course you can call customer service as I did 7 months pregnant in a baron airport on a sleeping aid at 1 a.m. only to receive " I have put notes in here and filed a claim... so sorry for the inconvenience" I have received nothing else further @Emirates, you are a disgrace! Your lack of "customer service" , negligent and rude stuff have me wondering how you are even in business. My husband and I will never book with you again so BUYER BEWARE. read more

I just don't understand why they are on top of air lines companies !!! Service is poor, facility is poor, then why they are on top !! I took a flight from dubai to san Francisco with my wife and 2 years old kid. And unbelievably they gave a different seat for my wife and different for my kid and different for me !!! And when I asked them that this not possible we are a family and my small boy can not set any where else for 16 hours !! They just said there is nothing that they can do .... WTF I paid $7400 for two way ticket and you want me to suffer all this way ! Finally I upgraded our sets to business with my miles, thank god I had those miles, but the fat least came to us and told me you don't get a business class food !!! WTF , once you are at the middle of no where you have no choice. Please stay away from this flight please please please read more

Man, I just booked my first flight on this airline and I was so excited because we got such a great deal from NYC to Italy. My friend and I are young and don't make much money, so when you come across a good deal its really exciting to have an opportunity to travel and experience a new place at any chance you get. Little did I know they'd do everything in their power to completely rip us off. Today my friend and I made the horrifying discovery that we accidentally wrote her middle name in the "last name" section. Upon calling customer service, they told us that in order to put her last name in the correct box, they would charge us a $200 name change fee... Mind you this isn't a new passenger, its the same person, we just need to change 6 letters in a box... Who would have thought that just typing 6 additional letters would warrant a $200 fee. Its hard not to feel completely taken advantage of by this and its even more disappointing that they have such a lack of compassion for their customers. I know most companies only care about money rather than their customers satisfaction, but at least other companies (other airlines really) can ACT like they care. Emirates just threw up a big middle finger in our face and said "SUCKS FOR YOU!" Our flight doesn't even leave for almost 3 weeks but based off what they're doing to us I highly doubt any positive experience while traveling could ever compensate or make up for the fact that this airline completely took advantage of us. This experience pretty much set the tone for what kind of company this is and what kind of service we'll have to deal with going forward. We will pay the $200 because at this point we cant get a refund without losing even more money, but unfortunately we will not be booking a flight with this Emirates again after this trip and I would encourage others to do the same. read more

Their customer service in India is horrible. Booked a one-way flight from SFO-Mumbai, within 24 hrs requested to change it to a return ticket, they did so and applied a charge of $200 without my knowledge. The representative should've not only informed this to me explicitly but also should've made a suggestion that I would be better off to cancel the one-way booking free of charge (since they allow cancellation within 24 hrs without any penalty) and do a new booking all together. No point in trapping the customer for their ignorance. read more

If I could, I would give them ZERO stars instead of one. I am appalled by how this company LACKS ANY remote IDEA ABOUT customer service, customer care, and customer satisfaction and yet, shamelessly they call themselves THE BEST AIRLINE IN 2013! I wasted 4 hours in my busy schedule, losing sleep, trying to book a ticket online on March 6th, 2014. It kept giving me the error message that my credit card cannot be verified. I called and spent another hour with the credit card company, trying to figure out the issue. THERE WAS ABSOLUTELY no problem with my credit card! Their website was broken. The next day, the website would not even load up! I contacted their SUPPOSED CUSTOMER SERVICE LINE, to be tortured by dismissive unhelpful reps who WERE INCAPABLE OF EVEN HEARING ME. I was on the phone for 2 hours, and felt SICK at the end. It is insane to spend 7 hours, online and on the phone with incompetent untrained individuals, who do not know the BASICS of customer care. THEY ARE INCAPABLE of hearing a customer or communicating. They just read from a script. I feel robbed both of my time, my peace, and my money. In this day and age buying a plane ticket should be a 10-minute task. What disgusted me the most was the way in which the situation was handled and the appalling lack of customer care! I would say stay away from this horrible airline. read more

I've traveled Emirates Airlines since the time they leased aircrafts from PIA in 1985. They were great then and remained great all the way till my last flight in 2000. However, they are not the same anymore. You need to either look good or white to get your job done or suffer racial discrimination. My neighbor across the aisle did not make the cut and while I got what I wanted, she and her son did not. I walked back to where the steward was and asked her for a blanket and she pulled one out of the cabinet (I took it for my neighbor across the aisle, because I heard her lie to them). That was just one of the problems. Then there was the car seat issue. Everything went well as long as we were in the US. They allowed us to take a car seat and its stroller attachment all the way into the aircraft and fit it onto the aircraft seat. Once we landed in Dubai, they informed us that the car seat and stroller needs to go with checked baggage. Even after major persuasion they did not let us secure our son into the car seat. Their website http://www.emirates.com/english/plan_book/essential_information/travelling_with_infants.aspx mentions otherwise. I purchased Emirates tickets specifically for the comfort of my son and without his car seat, he wasn't comfortable and of course neither were we. 1. Be ready to be discriminated based on how you look. 2. Plan for your child and plan for changing rules as you change country 3. Go with another airline if you want a drama free flight. 4. Expect no food for your child even if you have paid for a seat. 5. Expect that even if you added meal preferences on the Emirates.com website, they will give you the excuse "your agent did not provided the preferences" read more

I am rating the airline prior to my flight 8/30/19. I am a disabled person seeking medical assistance in getting from the plane door to my seat. I filled out the medical information form, got it signed by the doctor and sent it off to the airline. Now I am calling each day trying to get necessary approvals for them to help me on my upcoming flight. Customer service is helpless, they are at the mercy of the Medical Assistance dept who are unreachable. They keep telling me that my onward journey from Dubai is on a code share airline - FlyDubai and that airline has to approve my medical condition before Emirates can do the same. I booked an Emirates flight in the USA and paid the airline. Emirates put me on a code share flight with FlyDubai. I filled ouf the medical form for Emirates airlines. How is it my responsibility to get approvals from FlyDubai and airline that does not do business in the USA or have a telephone number? Since Emirates is the primary airline they should get the necessary clearances from the other airline and get my special needs taken care of. The callous attitude of all the Emirates staff I have interacted with is shameful. I have called over 15 times in the past 4 weeks to get the situation taken care of but Emirates is not bothered and just refuses to help me. Makes my situation worse than it already was as I prepare to board the flight for medical treatment in India. Help Someone!! read more

I have travelled Emirates a few times (3 times now). It used to be good in the beginning but things went downhill soon after that. Lower pricing does not mean that you have to put up with all the bullshit thrown at you by the airlines and the Dubai Airport Authorities. The last time around, the folks at Dubai Airport were the worst behaved and displayed clear double standards between Muslim and Non-Muslim travelers. If this is the way the Emirates is going to impose it Sharia laws on travelers, you can bet that they are not going to get any more of my dollars and those of my fellow travelers who value democracy and secularism. Lesson learnt. Please do not contribute any more to propagating radical, religious regimes, instead vote with your wallet and travel through airlines/countries which are democratic and secular. read more

Flying from Sfo to dubai ..tried online check in the night before .. system denied it .. chatted with a rep and said I need an aisle seat and why can't I do online check in .. ..Rep said pls check in at the airport and put in a note for aisle seat .. at the airport I again ask for an aisle seat I am at least 3 hours early .. The agent says the flight is overbooked by 44 seats or percentage .. (i dont remember exactly ) and we can issue a standby pass and I will inform the seating team ..At the boarding gate I again request .. but I finally get a middle seat for a 16 hour flight in spite of requesting at all forums .. really dissppointed for a first time emirates flyer .. will update if there is something else that will make me give more stars at the end of the journey read more

This review is for Emirates Airlines flying back from Dubai to SF. The flight getting there was better. On this flight there were a few concerns I'd like to point out. I don't travel on 16 hour flights very often but one thing I noticed that was really disconcerting was the condition of the restrooms throughout the airplane. As it is a long flight with hundreds of people using the facilities multiple times during the course of the flight, the condition of the restrooms deteriorated significantly by the end of the flight. I really think one staff member should be dedicated to constantly cleaning the restrooms the entire duration of the flight. The restrooms were dirty, had sinks that were clogged, and were in general need of much attention. The food was really average as well and I had higher expectations from Emirates. The staff was cordial and pleasant. The plane itself was the largest they had and very smooth! No complaints about the plane except for the upkeep of the restrooms. I really think this is an easy fix for Emirates! read more

Worst customer experience ever with Emirates Business Class. Curt, insensitive, and irresponsible Emirates Customer Service. After paying more than Eur700 for a transfer fee, I ended up spending more than 8 hours in a layover in Dubai (London to Hong Kong Flight). A promise of a hotel accommodation made by the Emirate Paris Booking agent, was totally neglected. Despite repeated communication with Emirates on this issue, I still ended up with a disappointing reply. In summary: 1)Bad airline, worst customer service. 2)No concern to provide reasonable service to Business Class Customers for 8 hours of long, long lay over in Dubai. 3)Emirates has no interests to correct its mistakes. 4)Emirates Customer Service focused on pushing all blame onto the Customer. read more

Never fly Emirates ... here's why: My wife flew Emirates today ... on her way to the security checkpoint Emirates had hired people to inform them that a woman cannot carry more than one item including a handbag. So my wife had to stuff her handbag inside the carry-on to comply. ALL other airlines allow one normal sized carryon (for overhead) and a handbag or laptop bag that can be put near your feet. This is the straw that breaks the camel's back on this horrible airline. Additionally, the airline demanded $40 per flight segment for seat selection. The service was never great to begin with - we only flew it due to convenient connections to get to Hyderabad. We will never fly Emirates again. read more

It was my bad luck that I booked a ticket in emirates. Unfortunately, I wanted to book another ticket as I had done some mistakes in the one I booked earlier. However, getting the cancellation was a very painful process. I had to fill out a refund form which has made me to hate this airline. There was a technical error in the site due to some bug, this when I faced and tried to explain to the contact center, they tried proving it was my laptop issue. They asked me to do a variety of tasks to fix this and I already wasted couple of hours only for them to realise it was indeed a site issue. And to top it, the lady was so rude and was acting as if it was my mistake !!! Finally after she was convinced, she told me that she has asked the IT to fix this issue and she will run the refund from the back end and give me a call back. But it never happened. So I call back in the evening again only to reach the Dubai Contact center. Again I had to go throgh the process of explaining the issue and they asked me too retry again in two different browser. This time only to get the same error once again !!! When I tried again to speak to the supervisor, I was treated very rudely and talked as if I did not matter to them at all. Once again I had to hear the same exact words I was told in the morning. So far I am not sure what will happen and I am sure I will have to go through this process once again which is really pissing me off already. It seems that this will be my first and last time I fly with Emirates... read more

I am a frequent flyer with Emirates (without being a member of their club) and can't understand any of the negative feedbacks provided here. Reading through comments where you been charged for an excessive oversized luggage or you did not manage to secure a window seat has absolutely nothing to do with the service and amenities Emirates provide. Comfortable seats, great food in economy (with the menu provided upfront) best entertainment system in the world and very friendly and helpful crew. read more

I flew to Dubai for work and will NEVER FLY with them again for the following reason: Rude employees, they'll lose your bag's ( TWICE!) getting head lice and horrible Wi-Fi connection. Your better off flying on some other airlines. read more

They have the worst service I have encountered. my daughter wanted some milk, asked the F/a for some milk and never got it. I walked over to the aft galley and I saw the Aussie F/a stuffing her face while my infant daughter was crying due to hunger. Way to go.. Middle East carriers suck. Extremely rude cabin crew. IF YOU DON'T LIKE YOUR JOB,, QUIT. read more

the best part of the flight was the foreign service crew and newer planes. The worst part is that since the Dubaies think they own and rule the universe, they treat everyone like dirt and many of the poor reviews. The only reason we flew them is that ticket was 30% less expensive than the other airline, but at the end of the flight we would have gladly paid the extra 30% and much more to get out of the flight and their web. read more

Absolutely the cleanest airplane I've ever been on in my life, including the bathroom. On my 16 hour flights, I never had to ask for water- the attendants were always in the isles, passing out glasses of waters and juices. The food was actually good - in economy class! The leg room seems to be a bit better than others carriers. I had about 20 movies to choose from on demand as well. Even new ones. Attention UNITED Airlines and all other American based air carriers... take a lesson from Emirates! read more

Don't go with name EMIRATES. Compare to Qatar & Turkish Airlines, they are no match. Emirates charge for seat selection very very exorbitant. I can not do seat selection for my family of 4 because the total was coming to $480. You get this for free with other airlines and better air fare. They try to force you to pay for it saying they don't guarantee adjacent seats for family. Be careful when you book... read more

Emirates is a great flight and that's about it and this is why I am giving it one star because they have the worst customer service among any other airlines I have ever experienced and I have been an international traveler for a while. They are very snobby and not willing to help their customers in any condition. They are just there to get the maximum money out of you. I dont think I'll ever fly them again! read more

My experience calling to customers service it was Horrible they disconnect the phone 3 times just to get help for my flight

Flew emirates from washington dulles to dubai and then to manila. It was a superb experience for all portions of the trip and for the return trip. The airplane staff from beginning to end were courteous and friendly. The amenities and construct of the airplane (from airbus 830 to 777) were well appointed, clean, and at a higher level quality than a lot of other airlines. Additionally the staff at the airports were also very friendly and helpful. I had an oversized package on my return trip home and the fee was very reasonable (and less expensive than other airlines). I can't say anything bad about my experience with emirates. I will definitely consider emirates again for my overseas trips! Bravo! read more

They changed my flight time 12 hours later the night before my flight on my way to Oman. On the return flight they changed my seat that I reserved on the internet to a middle seat without telling me until I got on the plain. When I asked about it the airline stewardess told me with a pissy attitude that they do not guarantee seats. They changed the seat of the person next to me also. I really don't understand the good reviews for this airline. I travel often and have to say this is one of the worst I have been on. The plane is nice but they do not value customers at all. read more

New supercharged jets with ample space, luxurious cabins and friendly supermodel hostesses. If that wasn't enough, the routes are the fastest in the world to reach far away destinations. I love to fly this airline to India, Europe and the Middle East. It is easier to fall asleep on the planes and arrive with relatively little jetlag. read more

Horrible airline. My wife broke her leg, they wouldn't let her travel, they wouldn't change the flight, they do have the worst customer service. The reviews are consistent, there are so many wonderful airlines out there, they used to be a good airline now they are horrible. read more

The fight/service is fine but do not use their website... its a pain, so slow that it does not work.... try to change a seat... browser populates a blank page..... does not matter what browser you use... its pathetic. I think it has to do with the .aspx extension. If you try to open any link on their website Choose Seats, Add Frequent Flyer Number, etc etc none of those links work. Also the website is so bad we had to call them up to have our credit card charged because trying to do it online would timeout. We tried multiple times before calling up the credit card company and they told us none of the charges had gone through. We called Emirates up and they were able to charge us over the phone but that too they had to deploy delaying tactics for their system to charge us... pathetic for a world class airline and they have no excuse for such a sorry state of online presence. read more

I LOVE LOVE LOVE THIS AIRLINE! Thanks oil money infused luxury! Economy is so much more than its American counterparts...from the entertainment, leg room, silver to eat, and cup holders. Then it gets even more splendid when you are traveling to Dubai from SFO and get business class, spend two months taking bucket showers and then return on a pity (not ready to go home) business class seat as well! Free stuff, champagne, three course meals, snacks whenever you want; I felt so excited, amazed, and in awe! Huge screens to watch entertainment, your own cocoon to sleep, a 'mattress' to sleep on, massage chairs, make your own play list, oh this is the best place to be in the sky! And, with a 15 hr layover in Dubai, our ticket included a hotel room...awesomeness! I thought I would never fly business...In a green sense, you just can't fit as many people for the amount of fuel...but if its a gift, I will gladly accept! one complaint: they passed out a menu with 3 meal options and never had the 3rd veggie option I was craving. I had to get a spicy Asian chicken dish...that was gross! They also had the cheapest flight avaliable when trying to book a month before leaving for Tanzania. read more

My daughter travelled with Emirates to New Zealand during winter break. Upon arrival, the luggage was damaged so bad and cannot be locked. Airport staff told my daughter to contact local repair shop and get estimate. Repair shop not airport returned call and daughter only stayed for 3 days and she had to buy tape and bandage to tight up the luggage in order to get to next stop , Australia. Same thing at airport emirates luggage service, no help at all and told my daughter to get service at San Francisco. After many mails, they only agreed to pay $250 for the luggage because we don't have buying receipt for the luggage. The company is not considerated as my daughter needed to tape and untapped the luggage and worried if whole thing came out again and their compensation is so stingy. Never travel Emirates again. read more

Absolute bad customer service at SFO counters by Emirates personnel like Fatima. I was late by few minutes due to an unavoidable circumstance to check in on time, Fatima stood there like a wall with complete apathy not even trying to talk to a customer with respect. There was a chance for her to help me make it to my flight as per the Emirates Telephone support team even if I made it after the counter closing, she wasted time by continuing to type away at her keyboard and did not even consult her manager/supervisor despite our request.. read more

The worst experience ever! The airline lost my bag and the representative on the phone told me the airline was not responsible for loosing the bag. My husband and I have been tirelessly calling their call center and every single representative gives us a different story. The overall customer service for the airline has declined from when we first started flying with them. After insisting that I wanted some kind of confirmation before I go back to the SF airport to claim my bag, the representative (located in Dubai) told meto hold while he confirmed with the team in SF, I could hear all of the background noise and did not hear him contact anyone. After leaving me on the hold for 10 minutes, he told me that the bag was already at the SF airport and that I will need to go back to the airport to collect my bag. He did not sound confident about locating the bag and said to go check myself. I am almost certain that when I go back to the airport tomorrow to collect my bag they will not have anything for me to collect. Due to such bad customer service I will no longer be flying with this airline and will try my best to keep my Freinds and family from flying with them as well. read more

I travelled with Emirates from Hyd-Dxb and Dxb-Sfo. Both my flights were delayed and the ground staff in Dubai are the worst and careless. I had to run to catch ky connection and the connection was also delayed. When i finally arrived in Sfo i came to know that my baggage was delayed and i was told that i will get it the next day which i havent got yet. When i call the baggage toll free number it routes to different parts of the world and they have no clue on whats happening. They offer a very generous compensation of $50 a day :( i dont understand why do they even pau that. This is my worst experience as they dont fly on time and there is no way to contact the local emirates baggage office the situation is horrible. I will never fly Emirates again and i dont recommend anyone flying it read more

Emirates uses really old plane B777 from SFO to Dubai. The economy class is really cramped and really uncomfortable for the long journey. The service too has been going down, cabin crew was really rude and unhelpful. Emirates website does not provide any form or email address to provide feedback or contact them. I have no idea how they get best airlines award with such pathetic service. read more

Lax -Dbx . Horrible experience with customer service at Dubai airport . I wish it has zero star so i can rate them correctly . Worse of the worse thats all I can talk about them . read more

Emirates deserve negative remarks one of the worst customer services at Dulles airport Washington they really love to over charge from passenger make fake laguage oversize etc If u want to have a relax peaceful journey All way through Better book in some other airline read more

I was traveling from New York to Perth Australia going to veterinary school with a connecting flight in Du Bai. My instruments which the sharpest object were bandage scissors (dull at the tip) were checked ok in New York and when I reached Du Bai I was stalled and almost confiscated them. They finally let me through with my instruments and by that time I missed my connecting flight. I went to speak with the manager and was directed to his assistant where she was extremely rude and raised her voice at me that since I brought the instruments that it was my fault for missing my flight and that they could not accommodate me with a free ticket to the next flight to Perth and I had to pay 850 dollars. I strongly recommend not using this service for traveling. I have never experienced such disrespectful and inconsiderate behavior. read more

Good airlines : Newer planes and reasonable staff . Depends on where you fly too DFW- DBX DFW-DBX : A380 new planes This massive plane just throws off the entire logistics down to drain. Food and entertainment is good Flight attendant are attentive . I don't blame them if they sometimes express not so pleasant behavior - What I noticed during the 16 hrs is how the passengers think that they are in their own private plane. Right when the massive food trolley is being hauled to serve the food I noticed almost every time many people suddenly decide to use the bathroom or ask for random things , Off course this will make the flight attendants go nuts! Overall it's a good airlines I fly them often. read more

Flight attend is good but airport port check in counter staff is so rude , horrible experience at Hyderabad , India

Poor Customer Service after Cancelled Flight My wife and I took our dream trip to South Africa and spent the extra money to fly first class. We were flying from SFO to Johannesburg via Dubai. As you can imagine the price of the first class ticket was astronomical but we wanted a once in a lifetime experience. There were some electrical problems on the plane so we had to de-plane and then wait in the airport hour by hour until we were eventually told it was cancelled about 7 hours later. We got no information about what to do from the land crew and went to a hotel and were eventually able to rebook for the following day at about 2:00 am. The delay cost us about $2000. on the other end because we missed the first part of our safari. Given the price we paid for the ticket I asked them to refund us the loss or credit us the equivalent amount towards a future ticket on Emirates. We were basically told "sorry, but no."... I was pretty stunned at the response. read more

Emirates is slowly loosing its star service. When we booked 6 months back for a family of 3 from NYC to Dubai and Dubai to chennai thought all seats were allocated. Appears they allocated seat from NYC to Dubai and Chennai to Dubai. Not for Dubai to Chennai or Dubai to NYC. There is no online option to allocate seat. By the time we went online to allocate seat the pre-seating allocation is over online for 2 sectors they have not allocated. Just weird how many passengers having such issues. Emirates has to better manage rather putting families, small kids apart in seating is not a great service. I really want to move away from next travel to another better airline read more