I contacted Atlantic Tile and Granite for a countertop project and received an initial estimate…read morefrom Tom St. Clair. Before moving forward, I asked several reasonable clarification questions about what was included in the quote, such as removal/disposal, templating, fabrication, delivery, plumbing or appliance reconnection, timeline, etc which was unclear in the quote. Instead of answering those questions, Tom responded in a dismissive and unprofessional way, asking whether I had read the estimate or looked at their website, and saying I could call him if I was "serious about doing business" with them. As a customer, I believe it is completely normal to ask detailed questions before hiring a contractor, especially for a home project involving cost, materials, and installation details. The lack of clear answers and the tone of the response made me lose confidence in moving forward with this company. Based on my experience, I would not recommend this company if you expect clear communication and respectful customer service.

From start to finish, Tom was a pleasure to work with. They were incredibly flexible and…read moreaccommodating throughout our project, even as our schedule kept shifting. As new parents navigating a kitchen remodel with a newborn, that patience meant the world to us. They went above and beyond. Truly a family business that treats customers like family AND they had great pricing. Highly recommend!

TASK: Remove existing backsplash and countertop and install a new backsplash and countertop…read more PROBLEM 1: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE COUNTERTOPS. Nothing was covered. All contents of the drawers were contaminated by demolition materials. In addition, during the demolition, the underlayment of the countertops was damaged. As stated in the contract, this was not to be addressed by Granite and Marble Specialists (GMS). Once the island countertop was removed, you could see that a heavy layer of glue remained on the underlay. The installers said that that was not their responsibility. They installed the countertop over the uneven underlayment of the residual glue. This meant that there were up to 1/2 inch gaps between the counter and the underlayment, stretching a span of 108.5 inches. Over time, this will lead to instability and breakage of the stone. The installers forged ahead and installed the new countertop independent of the gaps. The installers were adamant that they had installed the island countertop to level. RESULT: We had to remove the new countertop and have the surface sanded to level before having them reinstall the countertop. PROBLEM 2: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE BLACKSPLASH AFTER DEMOLITION. This meant that it was the homeowner's responsibility to install drywall and to make sure that the backsplash was level. The backsplash was 1.5 inches unlevel from one end of the backsplash to the other. Thus, in addition to the provision of drywall because the existing drywall was damaged during demolition, we had to shim the drywall to ensure the backsplash was level for the backsplash installation. RESULT: We had to go buy wood, cut it to the specific dimensions and install the new underlayment for the backsplash. IN SUM: GMS provided what the contract stated, an installed countertop and backsplash. It was not stated in the contract that it be level or that it be level to the degree that it was level prior to the new installation. The installers showed it to be level because the countertop was 108.5 inches long X 46 inches wide X 3cm deep. So, BEWARE. If this is the type of installation you are looking for, this is the organization for you.

I had reached out to Celeste to help with a very small project. I went into the showroom and…read morepicked out a piece that I wanted for this table top. She sent me the cost estimate which I approved but never heard back. This literally went on for weeks. One should never have to chase down a provider so you can give them money. Wildly disappointing experience. The bad thing, this table I'm redoing is going to a family member that is a celebrity, they could have had a picture of it for bragging rights.

Smooth process from sample to installation. Louis was great and found us a remnant that saved money…read moreon part of the job. We interacted with a couple of staff who were just as friendly and helpful. Great result.

We were very happy with our service from Carpet Plus in Federal Way. Louis took his time in…read moreanswering our questions about the best options for us. He helped us find the best quality flooring for our budget. We decided on luxury vinyl plank flooring which was installed beautifully by Alex and his crew. He is a real pro. with many years of experience.. We couldn't be happier with the results.

Prestige Flooring came through for us in a big way. We were moving into a house and we wanted to…read morehave the old carpet replaced upstairs before we moved all our stuff in. A week before we needed to move they said they would be able to start right away. Other flooring services said they needed 1-2 weeks before they could start. We were getting about 1250sqft of LVP installed in 4 bed rooms and a laundry room. After signing the invoice, Vlad's team demoed and prepped all the subfloor two days later. The day after demoing, they said they got the material they needed and went hard at work getting flooring installed. We communicated in advance that there were squeaks in the floor, we marked some of those squeaky locations for them, during the demo and prep they found more squeaking that they fixed for us. Their communication and pricing was amazing. Vlad kept in contact with us every other day via calls and texts. Any questions I had were quickly addressed by him and his team. Some other great details that stood out to me: One of their guys helped me move a heavy package upstairs without me even asking them. They saw I was about to move it and offered on their behalf During prepping they needed to take off all the doors and rehang them. They were able to rehang them better than when we moved in They did a good job at helping clean up a lot of the dust from the carpet and demo. They couldn't get all the dust as some of it required a mop The installers they have work fast and are quite experienced They labeled and organized all the baseboards/trim they took off and neatly put it in the garage. We chose to reuse it and they put it all back well. We just need to repaint it. You could choose to have them replace them and repaint them if you want. We are looking to have our downstairs floor done by them in the future. I was also pleased to learn that the Prestige also does painting at a very competitive price. We'll be looking to have them paint in the future as well. Tips for customers - Make sure you look at floor samples that include the seams, some samples may only show you a full piece so you may not see what the pattern looks like. Some lighter LVP wood samples may have sharp seam contrasts Mark all the areas on your floor where there are squeaks. After your floor is demoed, walk around on it and find more squeaks and mark them with an X using a marker so they are fixed up Get everything you want done in writing and signed off on Make sure the flooring service you go with includes a clause about an installation warranty in your contract. Prestige included one in ours

We hired Prestige for a significant project at our house in Gig Harbor: painting the entire…read moreinterior of the house as well as installing Luxury Vinyl Plank in the main floor. We had 3 quotes and even though they were the least expensive, they did an outstanding job. We met several of their team and every one of them was courteous, friendly and hard working. It's my understanding that they have the ability to do just about any home improvement project so if you have a renovation of any kind, I would recommend you get a quote from Prestige and give them an opportunity.

This is the place to go to get great tile, good advice, and helpful suggestions. The owner really…read moreknows his stuff and is willing to share his knowledge.

I went to several tile shops before visiting The Ceramic Tile Shop. This shop truly cares about…read morehelping the customer find what will best fit his/her needs. Jerry went out of his way to help me select a unique tile for my powder room. He guided me with enthusiasm and care as if it was his own home improvement project. Other tile shops did not provide the personal touch provided by The Ceramic Tile Shop. For that reason, I won't go anywhere else to select tile.

My husband and I hired BNW Tile to do our kitchen backsplash for our home remodel! Let me tell you,…read morehe did not disappoint! BNW Tile has the best customer service, the highest quality of installation, did the job efficiently, and lastly, kept our home as clean as possible. I have worked in the construction industry for many years and by far, this is one of the best companies I've had the pleasure of working with. We will definitely rehire him for any of our future tile needs.

I hired BNW Tile to do a backsplash tile installation and he did an excellent job. Made my vision a…read morereality!! High level of professionalism and responsiveness. Couldn't have found a better tile installer to work with. I am extremely happy with the service and quality that was provided.

Maybe great for residential but not for commercial…read more We signed contract, After signing contract, We found out below was not included in the price, Tiles, Grouts and caulking, They used the word "Install", so we assumed its included. I believe they do this so they can win the Bids, Trim the doors, and let us know forgiveness later to bill us, Electrical work was done but price never discussed. Nothing documented so we are not liable, although, keep on calling you for these add-ons. Overall, The quality of the product and installation is there, Although not for business. Once you signed contract, its not a good signs that they add on extra here and there. You'll be suprised whats not included. They do not include basic things that comes with installing the tiles. When they say Tile's not included, and we opt out. But they said 30% deposit was non refundable. We told them we just cancel the credit card. They offerred discount, and those discount was not honored ofcourse while they insist on their add-ons. Just not professional, or they do not know what professional means, or what contract is..... So overall frustrating experience for sure. I should have picked the vendor we always go to, their lower price (without the tile) attracted us, but was a bait. Dissapointing on admin side, workers are experience, but still negative one star. Hope they hire admin person, Owner speaks English, not fluent, and do not know business practice in US, Just horrible experience.

We hired Gheorghe and his company Elite Tile to complete the tile work for our upstairs guest…read morebathroom. Gheorghe's craftsmanship and attention to detail exceeded our expectations. From the meticulous installation to the stunning final result, every detail was handled with care and precision. Gheorghe was prompt, courteous, and truly dedicated to ensuring our satisfaction. If there is anything that you aren't completely happy with, Gheorghe is quick to fix it with ease until you are 110% satisfied. We appreciate that Gheorghe always took the time to elaborate if we ever had any questions regarding our project - His expert advice aided toward us making educated decisions on the design of our project, as well as with the quality of material that we ultimately selected for the project as well. Gheorghe is entirely transparent and seriously excellent at communicating. Our space has been transformed into a work of art, thanks to Gheorghe's expertise and the execution of a flawless tile installation. During the time that Gheorghe worked at our home he proved to be trustworthy, which is very important to us. We recommend Gheorghe for anyone looking for a company to install their tile. An added bonus is that Gheorghe's prices for tile work are extremely competitive and fair. Please note that not every tile company is the same - I am not the easiest client, as I consider myself to be very meticulous. With that said, I rarely feel inclined to write reviews, however, I feel that Gheorghe and his company, Elite Tile deserve recognition for exceeding my overall expectations and also for allowing us to trust them in our home.

This is the second occasion that I've had to shop at this business and both times have been…read moregratifying. On the first occasion, two years ago, we selected our flooring (LVP) wood pattern. Price was excellent and although this store did not have sufficient stock, they brought in the balance the next day and we had on-time delivery to our home. This time I visited with my contractor to select new large format polished tile for our new shower remodel. Finding the tile was difficult only because of the large variety of choices! I had some issues with finding the flooring tile for the shower; however, Jaimee walked the two of us through the options and showed us the massive wall of selections that would provide us with the match or contrast options and the many shape options, too. It was as if she not only knew everything about my concerns (which she did), but she provided suggestions and answered all my questions showing her knowledge and experience and did it all with professionalism and courtesy - attributes not always found in retail establishments these days. Jaimee - thank you. And Floor & Decor - great facility and great people.

The BEST place to get all your flooring needs! I am working on a large house flip project with my…read moresister and the employees here are fantastic! Everyone goes the extra mile! The selection and pricing is great! The bathrooms are clean (ladies you know this is important). There is one motorized cart which is great for cruising around if you have back/knee issues. We want to give a shout out to Michelle and Brenda! Both are super friendly and patient with us as we pushed the store closing time more than once. Lol Larry was our point man and he got our project cart started for us and answered any questions we had and made great recommendations too. German was there anytime we asked for something. And the Pro Desk is top notch! David was friendly and well organized going above and beyond for us. Ivan (pro desk manager) was incredible too! They run a cohesive unit and everyone works so well together. We were impressed!