Went here to have a link removed from my watch. When I walked in, there were 3 customers before me…read moreand I was barely acknowledged. Another lady walked in and waited because she needed repairs done as well. A lady walks out from the back room and asked to help the lady who walked in after me. Guess I was invisible. The customer asked if the other couple who were there before me have been helped and completely ignored me. Again, guess I was invisible. I will not be returning.

My favorite jewelry store ! I have bought a couple pieces including my wedding set. The owner and…read morehis family are extremely sweet.

White Gold has meaning and properties of purifying negative energy. It will perform a good power as…read morean amulet to ward off evil spirits, and can be useful to your health, stability, and bring peace to your life. It is illuminating, sacred, durable; it is precious. After all the wonderful and difficult times, betrayals, forgiveness and joys, that we have lived through during our 22 years together, we asked a local jewelry artist to design a new set of wedding bands for our 20th Wedding Anniversary. We asked for it to reflect the feelings of continuity, eternal, moon, oceans, waves and nature - the elements that brought us much healing during our darkest days. Alex Zvagin at Burchell's Jewelry created this set for us, and we are elated. The bands fit uniquely into each other, as we fit uniquely into our love of each other. And Alex created ocean waves that are never ending, flowing, individual and vibrant - just as our love is forever living. A comment his FB page said, "How freaking cool is that" and we cannot agree more.

First time visiting the store since they were in Stoughton ten years ago. Needed links removed on…read moremy new watch. Alex dropped everything he was doing and took care of me on the spot and price was most reasonable. That left a great impression! Now that I know there is such a skilled and honest on premise bench jewler in town, I will head to Burchell's for my future jewelry needs.

Scamming you out of your scrap gold one week I bring less weight same carrot than I did the second…read moreweek which was almost double weight same carrot and I got offered less than the first time, no explanation felt extremely shady as the person I was speaking to seem to make gestures towards employees without me noticing very suspicious be cautious, bringing your stuff here

I brought two of my wife's very special rings to Warren Jewelers for repairs. I was informed of…read morethe repairs needed and agreed to the recommendation given. Seven days later I was informed they were ready for pickup. I returned them to my wife and she was thrilled. The repair is undetectable and the cleaning that was performed is exceptional. They meticulously cleaned and polished these rings. Better than when we bought them. Amazing!

I've been appreciating Justin's services for well over 20yrs now. Sometimes a watch battery,…read moresometimes jewelery repair. He does high end watch batteries too (Tag, etc. Rather than to go to a retailer only for them to ship them out.) He, and his wife, have always been very nice and accommodating. Sometimes stuff takes longer, sometimes it's quicker. Is what it be. I do wish i could put his talents to better use. Maybe design or fabricate something for me but for now, I'm hapoy he's there and does what he does.

Have been patronizing this store for some time for purchases and repairs…read more Can say it's just as good as the jewelry building in Boston.

Robert's Jewelry is caring, efficient and offers high quality new and used jewelry - for extremely…read morereasonable prices. They very much value their customers! Recently, I didn't have the correct change for an item I had work done on, and he took the little I had and said "That's fine!" I will continue to direct my business to Robert's!!

The folks at Robert's are the best! They have treated me great in every way whether it's selling or…read morebuying ( I've been mostly selling in the last couple of years) and they are always respectful and more than fair in their business practices. I would highly reccomend Roberts jewelers to anyone looking for an honest and positive jewelery store experience! They are the best!

I brought in my antique engagement ring that was incorrectly resized by a previous jeweler…read moreresulting in an oval shank. I had concerns about the ring spinning despite resizing. Gary inspected the ring in great detail and made a recommendation to remove some of the shank and rebuild it, as well as to place tension springs to prevent spinning and slipping. He took his time to measure my finger for the optimal fit. I was told by another jeweler that all of my prongs needed replacement and I wanted a second opinion. Gary again took his time to inspect all the prongs and reassured me that they didn't need replacement. I was very glad for his honesty. The next business day, Gary fixed the ring in 3-4 hours and it came out beautifully. I was so nervous previously to entrust someone with my ring, but I felt at ease. Gary offered that I stay and watch the entire process. He told me to inspect my gemstone carefully after his job was complete as general good practice after having my jewelry worked on! I am so happy with the end result and strongly recommend this jeweler. The key factors that impressed me most were honesty, trustworthiness, attention to detail, patience, mastery of his craft, and sharing of knowledge/providing an understandable rationale for his decision-making. I will absolutely be returning for intermittent ring checks!

Brought my engagement ring in for a cleaning and the women who work here were quick to help and did…read morea fantastic job. Thank you, Persona!

When my husband passed away, I took a broken gold watch of his to Timeless Antiques to be repaired…read more I was offered two choices: either sell the watch to them for the gold or have them replace the whole internal mechanism. I opted for No. 2 and am very glad I did. The price they offered for the gold wasn't that much more than the cost to fix the watch, and the sentimental value to me is immeasurable. I was very happy with the quality of customer service. Also, they sell some lovely pieces of jewelry.

Friendly staff that delights in a happy satisfied customer. Large selection of collectible items as…read morewell as expert watch service. Very fair prices and quickly took care of all my needs. Not to mention they are dog lovers. What more could you ask for?

Kay's as a company is fine but I do not recommend this location…read more My wife had to get her wedding band repaired and since this is the closest location, we decided to drop it off here. The attendant ignored us while she was texting on her phone and after a few minutes, asked us "hey, what do you want?" After we explained what we were there for she just said "sign this" I had to ask her for explanation of what's going on multiple times before we agree to sign anything. She begrudgingly explained the process as if she was annoyed by us bothering her. Again Kay's as a company is fine but this location just has uninterested and unprofessional attendants (specifically the attendant Alexis). I would just recommend going to the one in the Braintree Mall all of the staff there (especially Mohammad) are friendly and very professional.

The service was amazing. I've had my ring for over a year and have gotten it checked at many…read morelocations. Come to find out that my ring was never put in the system as being inspected at other locations. This location is not lazy. I was nervous that I would have to pay to get my ring cleaned after my boyfriend had spent so much money getting the warranty and me this ring but they solved every issue.

So, I was trying to offload some "ex" gold, broken stuff, etc. and went here since I was in the…read morearea. The place was EMPTY! A bunch of dusty display cases with old figurines, and one with so me watches. Anyway - the woman took my stuff, went to a back room, for a few minutes and came to me - "$140". I had to ask if I could see the scale she weighed it on. Who does that? Like I was gonna take her word that the weight was what she says it was.......ummm, no. S I asked her to give me back my stuff. I went to another place and they gave me $190!!! See what I mean??? Just SHADY!

I have made this my one and only stop to buy and sell my gold/jewelry. thru my shopping around they…read morehave exceeded ANY other "buy and sell" operations sometimes by over 50% difference (be careful out there!) The owner and his staff..2 of the nicest women I have ever delt with...are a pleaure to deal with . I look forward to going there just to see the 3 of them. I recommend them to everyone I know, who have gone and done business with them and had the same experience. KC