Similar to the other review, Eric ghosted me. I had him scheduled to replace a pool light and run some electrical while we had the pool decking torn up as part of a bigger project. Eric assured me we were all set and then just didn't show up the day he said he would, and wouldn't answer my calls/texts. Had to find a replacement and it delayed my project by several weeks. If you're too busy to take a project, just say that. Don't schedule time and then ghost people. Absolutely insane way to try to build a business. read more

After an initial meeting to evaluate the issue and provide an estimate, Eric came out on Jan. 30th to make a repair. After partially completing the work, he realized that there was extensive damage and the component would need to be replaced. He recommended that I source it through the manufacturer. After a substantial effort to obtain the replacement part, I followed up with Eric two weeks later, in mid-February. Since then, he has stopped responding to my messages. I am surprised that he appears to have abandoned this effort and left me with an unfinished project. read more

My grandparents' house has a swimming pool. I don't think they had swam a day in their lives before moving there, but it's now a very important part of their lives. Swimming has given them both new leases on life. The entire family enjoys taking a dip whenever visiting. Unfortunately, last winter, while my grandparents were on an extended vacation, their previous pool service company just stopped showing up. When they returned home, to their dismay the swimming pool was in absolute shambles, not having been serviced in 5 months. The company explained over the phone that their bill hadn't been paid in November so they halted service. There was no outstanding balance, and they did so without any actual notice (no letter, email, or voice mail). Absolutely unacceptable. I volunteered to help find a new service, refusing to let them go back to their previous one. I searched online, and found Empire Pools. After reading nothing but stellar reviews, I gave them a call. Explained the situation over the phone and they had a technician come out the very next day to assess the damage. He described absolutely everything we needed to repair/refurbish/replace, and which ones were time sensitive. He then gave me a detailed invoice with a guaranteed estimate. It wasn't so much a bill as it was a plan or course of action to transform this pool from an eye sore to bit of paradise. I contacted their competitors, basically recited Empire's invoice aloud, and no one came close enough to their estimate or timetable. I called Empire back that very day and requested they start immediately. The technician didn't even mind when my grandfather and I tagged along during all of the repairs over time, even going out of his way to explain everything. What was so refreshing was the amount of technology they used, from the equipment to actually going as far as to take pictures and videos of their work for future reference. Absolutely terrific service, and these guys take pride in their work. It's been about a year since my grandparents became clients of Empire, and this pool looks like it should be in a magazine. The water is absolutely pristine. The swimming pool itself has been absolutely revived. There's even a smartphone app my grandparents use to actually control the temperature of their pool...it's like swimming in the future, minus a Hot Tub Time Machine. If you live in their service area, you would be foolish to hire anybody else. read more

Eric was recommended by my pool maintenance company as I needed to have my pool solar removed and my company does not provide that service. Eric was extremely helpful in providing options I had for pool heating and tested my system before making recommendations. He is very knowledgeable and patient as he is considerate of your concerns. He was also upfront in being honest about cost to fix and the efficacy of doing so, most others would not be in my experience. I would highly recommend using this company for their pool services as you will not go wrong here . Thank you Eric. read more

Very happy with these guys! Called them up to install a new pump since mine was old and falling apart.. The worker came by and got to work right away. After he finished and cleaned up the mess, we tested the pump. Worked perfect! Very happy I went with Empire Pool. read more

Our second experience with Eric Seisan from Empire Pools was as good as the first. He's very pleasant, knowledgeable, and both willing and able to explain the process of the repairs in terms we understand. We would hire him again at the drop of a hat. read more

After moving to a new house with a pool, I wasn't too sure if the owners took great care of it. The pumps, heater, and some piping didn't look put together by a professional. So I called around to see what I should do. A few companies weren't too helpful at first but then I came across Empire Pool. They were able to work around my schedule to have someone come by to take a look at it. The tech was extremely helpful, I assumed he would look around as I hovered to see what he was doing. After he noticed my curiosity, he walked me through what the systems did and the issues that the previous owner had left me. He gave me a very reasonable estimate and recommendations for upgrades his company does. Cant wait for them to come by to fix everything! Highly recommended, very professional, great pricing. read more

We had been resurfacing the pool deck area and needed a pool specialist to supervise the excavation process and to address anticipated or non-anticipated damages. Finally, we got in touch with Eric from Empire Pool company, who had excellent recommendations from the member of our "next-door neighbors" website. We are so grateful for the reference. Eric came before the excavation started and discussed a proper technique that mitigates potential damage to the skimmers. He did all the testing before and after the procedure. To our great relief, the skimmers remained uncompromised and were working perfectly after all the deck paving had been finished. Of course, some pipes were damaged during the excavation, but by having Eric around all problems were solved correctly and on time. Since then Eric helped us to replace the defective cleaner pump and install a new pool heater instead of the 35 years old one. He is a professional with technical expertise and intelligence that is hard to overestimate. These qualities are combined with a remarkable work ethic. Now we use the company to maintain our pool. read more