They were very nice and accommodated and helped me out while I was in Seattle!…read moreEvery time I go to Seattle I go out of my way to go over to City smoke so that they can help me!

Every time I come here it's the same great service no matter who's working. I come here at least…read moretwice a day

I just got home from my first-ever Total Wine pickup at this location, and it was by far the worst…read morecustomer service experience I've ever had with this company. I've been shopping at Total Wine for over 9 years and have never encountered anything like this. The pickup interaction lasted less than five minutes, yet it left me so upset that I cried in my car afterward. I don't know the employee's name, but she should not be working in customer-facing role. From the start, she yelled at me for being in the "wrong" pickup spot and complained that it made her job harder. She was extremely rude to both me and my husband, despite us being polite and doing nothing to warrant that treatment. When placing the items in my trunk, she didn't even bother to close it--and then rushed away so quickly it felt intentional and dismissive. When I asked to confirm what was in the pickup box (we ordered 2 bottles of wine, a 6-pack of beer, and a small bottle of amaretto), she said, "Here's your 4 bottles." I calmly clarified that it should be 3 bottles and a 6-pack. She responded by glaring at me intensely, rolling her eyes, ripping the box open, and saying, "You can look for yourself" Her tone and body language were aggressive and hostile. It's hard to fully capture the interaction because so much of it was her attitude, but the disrespect was shocking. No customer deserves to be treated this way, especially during a simple pickup order. This experience was completely unacceptable and deeply disappointing for a brand I've trusted for years. Is this really the standard of service this location is okay with?

My go to for wine and liquor selection. Prices are reasonable, selection is pretty good and space…read moreis large enough where you can breathe and move in between aisles. Parking is a little tight in the attached garage. The only downside is the wine recommendations by total wine and more, after purchasing a couple "recommended" wines I advise doing your own research before going in.

Great experience as a beginner. Got a walk around and patient explanation. Not pushy. Have…read morerelationships with repeat customers that they treat well. Will be returning

First off if your a beginner this is a great place to start the staff here will take the time to…read morewalk you around an answer all your questions trust me I know. I do it every time I walk in there establishment. An each time they treat me with the same great patience an customer service that makes this my home store for all this cigar related.

Brand new store with alcohol, drinks, snacks, and tobacco products. Owner is a nice guy and the…read moreprices are great. He's receptive to ideas for additional stock. Recommended!

This store id trash, prices are to high, the drinks are just plain disgusting, owner- a big load of…read morebarf, also the tobacco products are completely a fail, not only are they priced to high but the stuff it's self is totally shit. ONLY COME IF YOU WANT TRASH!

Great smoke shop. Has a vast selection of smokes. Also, it is open fairly late so that's a bonus…read more Customer service is also great. Highly recommend stopping by for a quick replacement of your old smokes or to buy more of your favorites.

Don't waste your time here on shisha flavors, unless you want to get ripped off. You will pay $5…read moremore than anywhere else for anything 250mg. Just go to the wholesaler (The City Smokes on Rainier) or Top Tobacco down the road on Aurora for fair prices.

5/5 starts the Owner and associates are absolutely amazing. They go above and beyond. I only go to…read morethis location. They are amazing. The selection here is above and beyond. They have only the best product and the value is amazing. I will continue to go back to this location because there is great value in the services they offer and in the product.

10/10 recommend! This is my new Go-To!…read more Pros -Customer Service and Personable Staff -Great Pricing -Decent Selection Cons -Not the cheapest in Seattle but this place is still my go to because it is still cheaper than most places and the staff are amazing! Otherwise I have no complaints My significant other and I have been here on multiple occasions. First time, I bought a nice small glow in the dark bong from them for a good price! Abdullah helped me get exactly what I was looking for and provided me with extremely friendly service. First time my significant other came in, he came to buy some cigs and he also received amazing service from Abdullah. Abdullah was also very personable and friendly and made us feel comfortable. Second time we both came in together and we bought some vape supplies. Mohammed let us know what's good and even helped us figure everything out. Mohammed is very personable, friendly, made us feel comfortable and went above and beyond with customer service. Selection They had a nice big selection, included half of it in the video. Value More on the cheaper side compared to most smoke shops but not the cheapest in the city. But because of the amazing customer service and personable experience, we don't mind spending the extra few bucks as it is so mininal. I believe the value is 10/10 because they provide such amazing care. My significant other and I both have agreed to make this our new smoke stop shop as this place has exceeds our expectations. Overall I HIGHLY recommend coming here! 10/10

Absolutely horrible experience they sold me a canister of whippets and when we went to use them…read morethey were completely empty I immediately tried to call... their number is out of service so I tried to bring it back and ask what happened and they started screaming at me that I was lying and refused to help me. They are obviously scammers.

Pretty much an honest name for the store. A hole in the wall with the usual convenience store…read morestuff. However, what makes this store low and cheesy is that the owner cherry picks off his scratch tickets and leaves the losers for his customers. Sure, he pays for them, but then when he gets a $100 or a $500 winner, after that, it's pretty much all losers so just avoid this place. There's an AM-PM right up the street on 105th where they don't do crap like that.