Extremely overpriced products. Borderline price gouging. I'm talking about their 7oh products. A product that is $35 at every other smoke shop is $55 here. Don't shop here if you can help it! Workers are nice and friendly though. But that really doesn't matter much when the prices are so ridiculously high. read more

Every time I buy zyn in this joint, the zyn points have already been redeemed. LOL someone making a killing in Zyn rewards. I buy vapes here all the time and the staff is great but if I need zyn specifically, I'll just hit the 711 in the same parking lot read more

best in the northwest glass vape stuff you name it they probably got it if not the staff is amazing!

Dealt with a couple new hires at the beginning of this transaction who were nice enough, but not quite fully informed yet. MLT didn't have the vape I wanted last night, so I grabbed the next best one. Got out to my car to double check if the coils I wanted to get would work with it and they would not. I called to see if they had an even better vape I could exchange real quick, they didn't . I called today and after initially being told no refund or exchanges, I called the Bellevue store and was taken care of immediately with stellar customer service from the manager at Bellevue and then I believe the manager of Northgate, named Saj(sp?) They are very reasonable. I wouldn't expect them to refund or exchanges something I just didn't like. If you have a reasonable request, ask them. read more

Hotbox Smoke Shop - This was my reaction when I realized good customer service still exists. - Tobacco Shops Near Me - Seattle, Washington

This is my go to for vape products. They are super helpful and always make sure everything I purchase is up to par.

Looking for a replacement bong and Yelp led me right to Hotbox. Amazing selection of gear and super friendly associates. Tate was a rockstar! We chatted about smoking style and they selected a piece to showcase that I ended up buying. Highly recommend for any smoking-related needs! read more

The customer service is impeccable, Im always greeted with a smile, the staff is extremely knowledgeable warm and personable. They have a huge variety, including mexican cokes :) which I recommend if you haven't tried it yet btw, Im hooked I consider myself a new regular. read more

The two guys Inside were hella nice! They literally had me sold on this concentrate pen that looks like a snail!! And it's so cute/cool!. Felt a type of way when they put 23 yrs old on my receipt on my birthday I turned 22 not 23 ... that's next year lmfao but they still getting 5 stars because they're nice and sold me a good pen! And some coils too for my vape will definitely be coming back when I'm back in Seattle!! read more

Christian gave us exceptional customer service. My husband and I went to go vale juice and he explained things so thoroughly. He is highly skilled in his product knowledge. We will be coming back to give our business to them. read more

I've shopped at a lot of Vape shops A lot. I found this store yesterday and went there and got their sale of two bottles of juice for 30.00 Well after going home and discovering that it was Menthol given to me by mistake I called back the next day. Not only were they Accountable for their mistake they also amended the situation for me! No other vape shop that I've gone to anyway has went above and beyond! Thank you so much Jack for making my experience a great one and you have won a customer for as long I vape. read more

This smoke shop is absolutely chill. The customer service was amazing and they were very informative. The shop was welcoming and carried a wide variety of products for a great price. I'm visiting from Southern California. All the other smoke shops I went to carried only a portion of what they carried and I did not feel welcome at all. But this place was so perfect I downloaded the Yelp app just to write a review. I don't know the guy's name but he knew exactly how to sell stuff. He chucked a glass pipe and it didn't break and then made us throw it too. We immediately bought this beautiful piece. Other smoke shops could learn a thing or two from Hot Box Smoke Shop. read more

Went here tonight for the first time. Great customer service frooom Tyreek? Tyrese? I forgot their name already. But anyway, super knowledgeable and honest. I'll be back in the future. read more

Bought a sigeli fog stick vape a week later it started to auto fire and heat up and won't charge went back to the shop they told me to reach out to sigeli and they wouldn't do anything about it. when i spend a ton of money at this place. no help very disappointed in them. read more

This place saved my butt after breaking my bong's bowl while cleaning. *insert face palm here* In the process of trying to find a replacement, I discovered that slide bowls are not as common as I'd thought. After calling a ton of shops and being met with a lot of "ummm, you want what"s, I gave Hot Box a ring and was immediately met with an understanding of what I needed and an assurance they had them in store. Caleb was incredibly knowledgeable and helpful. I was pleasantly surprised to have a couple different options to choose from and quickly selected one I liked. Do be more aware than me, I was so focused on finding something that fit that I forgot to scrutinize the bowl opening and when I got home, I realized it's much larger than my old one, so I may still try to find another. I noticed their extensive selection of dab accessories and decided to pick up a few other things. We chatted functionality and how different components impact performance, the man clearly knows his stuff. Their pricing is a little all over the place, the bowl ended up being a lot less than I'd expected but the carb cap I picked up seemed a bit high. But for the convenience of lots of options and not having to hope something arrives intact from an online shop, Hot Box definitely wins. read more

I love this shop and I love their pipes, their glass, and their attitude/knowledge. Remember glass is like any other commodity in the world.... "you get what you pay for." So, why blame the shop owner, if you can only afford/buy low-end paraphernalia. Dude, this is still America where you can go to another shop you like and buy their shit. Shop owners are right to tell you only buy "Borosilicate" glass for the quality of what it is and what it produces. If you buy a higher quality often the artist will stand behind the piece if it cracks and, with a little bit of sugar, may even repair it for you. Regardless, Hotbox has an amazing selection and rather than a bad review over the parking lot issues or rants that have no real substance..... support them & buy there or go elsewhere........ (p.s. wanna whine??....go spend 40 years in Washington DC like I just did and get back to me on how bad Smoke Shops in the Pacific Northwest are! We don't even have any yet......) hugs, xox read more

Very friendly staff! My friend bought a bong (looked like it was from Beetlejuice) and a Seahawks pipe. And now that weed is legal in WA, you can actually ask questions about smoking weed and learn about vaporizers (high tech if you're a hippy from the 60s!). They also sell whip it's- which shocked me. Maybe I'm just old but that shits dangerous. I have no need to come back but now know where to direct people if they need 'mokin stuff. read more

I WAS a regular customer for over a year, and a day after spending almost 300$ they wouldn't take my moms card bcuz her 1st name is different from mine. I went to Ksmoke in aurora and not only did they take my moms card, but the stuff is half as expensive! Never again hotbox, forever Ksmoke read more

$12 vape cartridges sell here for $35!?! Screw HotBox's overpriced bs and their insane parking lot. You can find better prices anywhere else. Nice people, terrible prices. F this place. read more

Was in the market for a new vaporizer after my iolite took it's dying breath last night (farewell, sweet prince!) and happened upon Hot Box. Not only did they have the exact models I had researched online (including an updated version of my little guy!) but the sales rep, Asher, was SUPER knowledgeable, willing to answer my barrage of questions, and humoring my indecision. When I finally settled on the Firefly (so shiny & new!) he even cut me a deal on a grinder. It was a great buying experience. Super great store, felt immediately at ease. It's worth the headache of I-5 just to spend some time in there. Will be back for sure. Thanks again! read more

What can I say? The place is open late, and the staff has always been quick, helpful, and friendly for all of my needs. The only downside to this place is that the little strip mall it sits in can get a bit skeevy with all the transients and homeless people that seem to loiter around the little strip mall (either near the 7/11 or the donut shop at the end). read more

Shout out to Hailei, not only was she knowledgeable about their products,but she was also kind enough to stay for a few minutes after closing time to take care of us, very helpful and 10 out of 10 in my book, Hotbox just gain a couple new loyal customers. read more

Great looking shop! Very clean and a huge selection of juices, cigs and glassware! Friendly staff and good prices on juices is enough for me to come back again read more

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Great shop with good prices, owner cut majors deals for ya and even gave my sister and I free sodas on our way out!

Went into Hotbox today looking for a dry herb vaporizer. We have never had one before and were amazed at the different varieties the shop carried. Not only were they stocked but Asher was absolutely phenomenal with a plethora of knowledge on vaporizing and how each product they carried differed from each other. He explained at length to us about the products and was very patient with us and our questions. It was actually incredible to find out so much information and we are extremely happy with our entire experience. We ended up getting the launch box as our initial start into vaporizing dry herb. We look forward to making the drive here again for any smoking needs because we had just that great and memorable of a transaction. Thanks Hotbox!! read more

Hotbox Smoke Shop - View from the street - Tobacco Shops Near Me - Seattle, Washington

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Very helpful and knowledgeable staff, wide array of products from hawks gear to vaporizers and ejuice. I typically will stop in once a month when working in Northgate and have always had a good experience. Clean and friendly atmosphere and you can do juice tasting as well. There aren't many options when in Northgate so definitely go check these guys out. read more

Been a loyal everyday customer since they moved into Northgate but will never step in that store again after being carded for presenting my debit card don't even care about a new policy. I walked down there in a heat wave at 57 yrs of age only to be denied service for not having I'd to go with my debit card. Was going to buy a new setup next month... a new rig I've spent huuundreds of $$$s here. I'll look elsewhere and will never have anything good to say about this place. Couldn't even cut an old regular client a break f#$k off then your new policy sucks donkey balls in only saddened that I have to even give you one read more

Totally popped in for help troubleshooting a leaky tanker. It was a little busy in the shop but the gentleman behind the counter still took the time to help me out and filled my tanker a little bit so we could be sure the problem had been solved. Very impressed with the customer service. read more

Love hotbox. Especially the Northgate store! Steff and Taylor are both super helpful, knowledgeable and friendly! Keep up the good work! Kudos to you! read more

I got the wrong thing and went back the next day and they changed it out no problemo. They have very friendly staff, every time I've gone in I learned something interesting about them read more

The gals working here were very nice & helpful. The shop is clean, big selection & good prices. It's great that the shop offers a points program. read more

I've been going to this smoke shop for over a year and a half. Me and my boyfriend always look forward to working with Caleb. He is always There for our shisha needs! He knows our order a large tub of mint and city coals! Great conversation and very knowledgeable. We often come in with close friends and he always recognizes us and checks to see how we are doing. He is the best! The reasons we keep coming back! read more

Best smoke shop in Seattle -- Haley is the most helpful person EVER. They are always stocked with what I'm looking for, especially brightly colored or themed smoke buddies. read more

tha people that work here are fucking fools and are jokes do not come to this shop they over charged me for a product I bought. and after getting home realized he charged me for a 5 pack of "lookah seahorse" tips and he only gave me one tip and kept the remaining 4 after I contacted him they told me they would have no issue with sending the tips on the mail I gave all details and waited a week went by nothing 2 weeks nothing a month later and still nothing I re message him and he tells me he has personal issues going on at home I understand totaly but you could have had a manager or someone else send it off. now the manager has personally sent me a message saying he will sent the tips off himself that day once he gets off work that was another week ago it's been 2months and nothing they are all fucking clowns and cant even do their job right don't stop where and definetly don't give they any of your money read more

First time in the shop. Bought a new vape set up and some juice. The manager was super friendly and helped me set everything up. The store was clean, well organized and the prices were fair for a brick and mortar shop. Will definitely bring my business back. Thanks Hotbox! read more

No refunds! Over priced glass and sales are final. No sigs or anything stating that sales are final. Cash is king. Easy to find better selection and prices nearby. read more

Haily!!!!!! The best!!!! She is so nice and knows her stuff. She is always so helpful and goes out of her way to make certain your visit was great! She is a wonderful sales person and her customer service is outstanding. Be sure to see Haily, she's awesome. read more

They have a good selection of e juice, but only one of the employees there was nice to me and and go in frequently. I accidentally ripped a $20 bill that I pulled out of my pocket,and the girl rudely told me that she couldn't accept it and I needed to go somewhere and find tape to fix it. I told her if I had to leave to go "find tape" that I'd NEVER go to their store ever again. It was pretty rediculous and shitty customer service. read more

I purchased a almost $500 dab rig from these guys and I specifically asked about the return policy before i made my buy girl that helped me out to bring it back the next day if there's any problems and it Would be returnEd however this was absolutely not true at all because the rig I purchased wouldn't even heat up for me and so I brough it back and the same girl was working and this Is where it got extremely irritating and I was told that her manager wasnt there and that she didnt have the power to make those decisions so I was told to come back the next day to speak with a manager so day two rolls around and I go and I was told the manager went home early and then they had asked for my cell phone number and he would call me so that day I never received a call so I called in and finially got through to dra manager to get a response of we got don't have a return policy unless the product was defective and I said it was definitely was defective and then he responded back saying well you used it for something it wasn't intended for and I was So shocked to hear that because not one person had even looked at it or even took it out of the box so how can you say that all in all thumbs down this place has terrible service and no return policy don't believe anything they say read more

This is yet another love letter to Asher. We met today, and the man's customer service skills are nothing short of phenomenal. He happily and thoroughly answered all my questions, and offered recommendations with 0% salesman vibe. He did this all while handling a fairly steady stream of customers (between my questions) without giving me the impression that i was hassling him, or slowing him down, etc. He prompty and politely problem-solved for those other customers, too. Thanks again to Asher and Hotbox. You made a new loyal customer today. read more

Cassey and Caleb are AMAZING!!! Had a small issue with a christmas gift and Cassey helped me out tremendously and was so sweet during it!! Caleb helped me buy my first piece and was very knowledgeable. A+++++ customer service!! Will be coming here again read more