I worked with David at Wempe and was able to secure a hard to get piece for me. He, and the entire…read moreWempe team were so gracious, helpful, and well versed in the collection. They took the time to explain how to care for and set my piece. Such an incredible experience!

I had a older Panerai bracelet that needed a pin for one of the links. Amazingly, the gentleman at…read morethe service desk found the specific part and replaced it at no cost. That is what I call service.

I highly recommend Element iN Time. Outstanding service! Prompt responses, strong efforts to do…read moreright for the customer, and quick service.

I was in the market for a new watch to mark a life event, and through a few months of research, I…read moredecided to get myself an Omega. I reached out to Element in Time as a customer from out of state, and they offered the BEST price shipped. I contacted them about the piece and was told that though it is not physically in stock, they would be able to source the watch and to give them a few days. For the price I was quoted, I was more than willing to wait. Personally, I'm a customer that has no problem missing out on the in-person "AD" or boutique experience, especially if it could save me some money. In a day I was sent a message, letting me know that they were able to source the watch, and I just had to be patient while they received the watch to inspect and forward on to me. My new Aqua Terra is on my wrist a week later and I can't say enough good about Element in Time. They were prompt with responding to all my inquiries and kept me posted on the status all throughout the process. Looking forward to doing more business with them in the future as life happens!

First time doing business with watches-Swiss.com. This is a legit seller! Marc was very responsive…read moreto my communication, expediting shipping for me to accommodate me receiving the watch before I went out of town. I have never received a watch that was shipped more carefully and securely. Excellent packaging. And the watch was in perfect brand new condition exactly as described and expected. Buy with confidence.

Marc is completely unprofessional, regardless of what other reviews say about him. Here's an…read moreexcerpt of his reply to me after delaying order processing for over 3 months: "We did not take your money. We do not charge your credit card until we receive the watch and we are about to ship it. So, do not embarrass yourself by contacting your bank and/or law enforcement. You have embarrassed yourself enough already! If you like, you could contact call them and tell them I hurt your feelings because you sent me 6 emails and I only replied to 5 of them." All of this because I told him I'm not waiting any longer, and to either fill the order or cancel it and refund as needed before I report his business to the proper authorities. He made no clarifications, provided zero substantive updates beyond "I'm still waiting," or blaming others, and made excuses for these delays instead of being honest about not being able to fill the order in a timely manner. I will add that I was willing to be patient (overtly so) and communicated in good faith the entire time. Yeah, fine, prices are better than other retailers online, but be prepared to wait, then wait some more, then be treated as a nuisance for making regular, VALID, requests for information after extreme delays. You're better off going to Zales than working with this absolute clown. Preemptive edit since he's going to make more false allegations like he did on Trustpilot: I accused this fraud of nothing. Now, I am. He is a fraud, a liar, and his victim mentality cost him his own business. Honesty is the better policy. Marc lied and deflected for months instead of being honest about being able to fill the order. Seiko was not out of stock, Marc is simply not a legitimate retailer. Once I confirmed that he wasn't going to steal from me, as other reviewers have charged, I placed an order elsewhere. GUESS WHAT? I had the watch in two days... So much for your lies, Marc.

Amazing service and so knowledgeable. They were able to fix…read moremy watch and my husbands watch in less than 10 min. In addition, their service fee was very reasonable. Overall, I was very impressed. (Thank you!) I highly recommended if you are looking for watch repair service

Charged me $100 for an estimate on what it would cost to repair a watch thats maximum value would…read morebe $1500... Their quote was close to $4000. Seemed ridiculously exorbitant. I threw $100 into the garbage.

I was looking for resizing for my two stackable rings that were too small for my finger. I have…read morebeen searching for a jewelry store that can do resizing for my silver rings. They were very reachable, I contacted them outside of business hours and they were able to communicate effectively based on my schedule. They offered a great price for my rings and were upfront about the processes and options needed to keep my ring as beautiful as when it was gifted. The office was confusing to find as it's located within Radio City Music Hall but they were very affected. I was able to get my ring resized and completed the same day. Very nice location, solid work, and a reasonable time table. I would recommend Loucri Jewelers.

They were extremely nice and helpful throughout the entire process. Also very patient with me…read morethroughout, many thanks to the team for helping repair a sentimental necklace

I can't say enough good things about this company! I was…read morelooking for diamonds by the yard necklace but didn't like the choices from other Jewelers that I've seen. I wanted better diamonds and a little thicker chain. I was recommended to Sam, and he gave me so many choices of different chain styles, thicknesses, and options of ways to set the diamonds. I warned him that I'm very picky. I wanted firey bright clean diamonds. Honestly, I was afraid to have something custom-made. Sam had the patience of a saint! He even sat with me and chose every single diamond individually, asking what I thought about each one's color & cut before putting it into the batch that would be used. He spent such a long time with me to include setting up the raw materials in a row on a velvet tray to show me what it would look like when it was finished. He got my approval to be sure I was happy before proceeding with each step. I'm so sorry I drove him crazy during the selection process. The end result? My custom-made necklace is gorgeous and has made me so happy. This man is a true gentleman and professional. I couldn't be happier.

I was designed my own ring, which I usually do with a background at GIA school. I always a have an…read moreinterested in jewelry and the history of it. I worked a a famous store in San Jose, CA for 7 years part time to learn and to get discount. With that said, I was thrilled to find Sam online. I have never visit his store/office nor met him in person. Everything was done via phone text/email/phone call. Sam knows exactly what I'm looking for, a perfect pairs of Cushion Cut Diamonds, Un-Crushed (pay a little more to get it perfect), triple excellent, colorless. GIA cert, exactly same carat weight, almost identical in measurement... It's unbelievable that Sam made that happened for us. I got the pair set at side stone for my ring, stunningly beautiful, the jeweler where I got it set, couldn't stop praising the beautiful of my ring. My husband was so impressed. I couldn't be happier. Garden Diamonds New York City saves me a lot of money, beats all the prices in Silicon Valley. I can't wait to get more diamonds from Sam (time to grind and save), thank you so much. A much needed ring during this challenging time, it took me 10 months, and it's so worth it!

Aren't you closed down now? I'm sorry to have told the truth. Upbeat would hardly be the word I…read morewould describe. And if you would like to speak with the, multiple, jewelers I spoke with, I will gladly have them contact you. They're pictures and explanations of the earrings I purchased; and the matter of the condition they were in. Family business or not, when someone says another jeweler found, without a doubt, the only way the damage occurred was with a tool, I would expect some kind of questioning or conversation. It was not the best experience. Good luck to you.

I had a great experience and conversation with the owner and really have been enjoying my Vintage…read moretimepiece. They have a great selection of estate timepieces and I was able to purchase the 1989 Rolex GMT I have always wanted. They have some really cool selections here and I will be back to shop again! Thank you!

Unlike the other jewelers, the usual "intimidating, judging and pushy sales" experience was simply…read morenonexistent at Albert's. He genuinely wanted to give us the best ring in our price range. Him and Phillip, both GIA certified gemologists and with experience over 30 years(!!), educated us(my fiancé) the ranges of the diamond qualities as well as the pros and cons of different precious metals, band styles, prong settings and so much more. And now I'm rocking and loving this gorgeous custom made engagement ring, which truly embodies the personalities of my fiancé and I. We got our wedding bands custom made as well, and I can't wait till I get to wear them together! :D Albert's family, without a doubt, will work with your budget, your style, and your time to make the ring shopping experience very personable and enjoyable!

love love love albert, his wife and team! my husband and i…read morepurchased my engagement ring and our wedding bands here last year and the quality is top-notch! i never take off my rings which makes it harder to take good care of them since i can't help but bang into things once in awhile so i need constant maintenance to ensure that the diamond/metal is in place. i've stopped by many times since purchase to get it looked at/polished... they always greet me with warm welcome and readiness to take care of it, free of charge! no need for another rock for awhile but will be sure to come here for our next special occasion!